IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v7y2013i4p583-602.html
   My bibliography  Save this article

Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy

Author

Listed:
  • Soo Kim
  • Dong-Il Jung
  • Jung Lee

Abstract

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees’ deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed. Copyright Springer-Verlag Berlin Heidelberg 2013

Suggested Citation

  • Soo Kim & Dong-Il Jung & Jung Lee, 2013. "Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 583-602, December.
  • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:4:p:583-602
    DOI: 10.1007/s11628-012-0174-6
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-012-0174-6
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1007/s11628-012-0174-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Menon, Tanya & Thompson, Leigh, 2007. "Don't hate me because I'm beautiful: Self-enhancing biases in threat appraisal," Organizational Behavior and Human Decision Processes, Elsevier, vol. 104(1), pages 45-60, September.
    2. Schaubroeck, John & Lam, Simon S. K., 2004. "Comparing lots before and after: Promotion rejectees' invidious reactions to promotees," Organizational Behavior and Human Decision Processes, Elsevier, vol. 94(1), pages 33-47, May.
    3. Hui, Chun & Law, Kenneth S. & Chen, Zhen Xiong, 1999. "A Structural Equation Model of the Effects of Negative Affectivity, Leader-Member Exchange, and Perceived Job Mobility on In-role and Extra-role Performance: A Chinese Case," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(1), pages 3-21, January.
    4. Ferris, D. Lance & Brown, Douglas J. & Heller, Daniel, 2009. "Organizational supports and organizational deviance: The mediating role of organization-based self-esteem," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 279-286, March.
    5. Harris, Lloyd C. & Ogbonna, Emmanuel, 2009. "Service sabotage: The dark side of service dynamics," Business Horizons, Elsevier, vol. 52(4), pages 325-335, July.
    6. ., 2006. "Seers, Dudley (1920-1983)," Chapters, in: David Alexander Clark (ed.), The Elgar Companion to Development Studies, chapter 107, Edward Elgar Publishing.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee & Choong-Ki Lee, 2017. "Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 665-692, September.
    2. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2018. "The roles of informational unfairness and political climate in the relationship between dispositional envy and job performance in Pakistani organizations," Journal of Business Research, Elsevier, vol. 82(C), pages 117-126.
    3. Pilar González-Navarro & Rosario Zurriaga-Llorens & Adekunle Tosin Olateju & Lucía I. Llinares-Insa, 2018. "Envy and Counterproductive Work Behavior: The Moderation Role of Leadership in Public and Private Organizations," IJERPH, MDPI, vol. 15(7), pages 1-17, July.
    4. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Terry R. Adler & Thomas G. Pittz & Hank B. Strevel & Dina Denney & Susan D. Steiner & Elizabeth S. Adler, 2022. "Team Over-Empowerment in Market Research: A Virtue-Based Ethics Approach," Journal of Business Ethics, Springer, vol. 176(1), pages 159-173, February.
    2. Hope, Ole-Kristian & Su, Xijiang, 2021. "Peer-level analyst transitions," Journal of Corporate Finance, Elsevier, vol. 70(C).
    3. Azman Ismail & Fara Farihana Suhaim & Rizal Abu Bakar & Mohamad Azhari Abu Bakar, 2013. "The Role of Organizational Humanistic Social Support in Decreasing the Interference of Work Problems on Employees’ Family Conflict," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 9(1), pages 5-20, February.
    4. Lord, Robert G. & Gatti, Paola & Chui, Susanna L.M., 2016. "Social-cognitive, relational, and identity-based approaches to leadership," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 119-134.
    5. Long-Zeng Wu & Ho Kwong Kwan & Li-Qun Wei & Jun Liu, 2013. "Ingratiation in the Workplace: The Role of Subordinate and Supervisor Political Skill," Journal of Management Studies, Wiley Blackwell, vol. 50(6), pages 991-1017, September.
    6. Dean Tjosvold & Ann Peng & Yi Chen & Fang Su, 2008. "Business and government interdependence in China: Cooperative goals to develop industries and the marketplace," Asia Pacific Journal of Management, Springer, vol. 25(2), pages 225-249, June.
    7. Hans-Rüdiger Pfister & Gisela Böhm, 2012. "Responder Feelings in a Three-Player Three-Option Ultimatum Game: Affective Determinants of Rejection Behavior," Games, MDPI, vol. 3(1), pages 1-29, February.
    8. Reich, Taly & Fulmer, Alexander G. & Dhar, Ravi, 2022. "In the face of self-threat: Why ambivalence heightens people’s willingness to act," Organizational Behavior and Human Decision Processes, Elsevier, vol. 168(C).
    9. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.
    10. Habib Alipour & Shahrzad Amelshahbaz & Farzad Safaeimanesh & Bahman Peyravi & Alireza Salavati, 2021. "The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    11. Hsieh, Hui-Hsien & Wang, Yau-De, 2016. "Linking perceived ethical climate to organizational deviance: The cognitive, affective, and attitudinal mechanisms," Journal of Business Research, Elsevier, vol. 69(9), pages 3600-3608.
    12. Xinqi Du & Md Sohel Chowdhury & Dae-seok Kang, 2022. "Reducing the Negative Effects of Abusive Supervision: A Step towards Organizational Sustainability," Sustainability, MDPI, vol. 15(1), pages 1-15, December.
    13. Pilar González-Navarro & Rosario Zurriaga-Llorens & Adekunle Tosin Olateju & Lucía I. Llinares-Insa, 2018. "Envy and Counterproductive Work Behavior: The Moderation Role of Leadership in Public and Private Organizations," IJERPH, MDPI, vol. 15(7), pages 1-17, July.
    14. Zheng, Xiaoying & Xu, Jing & Shen, Hao, 2022. "To be respected or liked: The influence of social comparisons on consumer preference for competence- versus warmth-oriented products," International Journal of Research in Marketing, Elsevier, vol. 39(1), pages 170-189.
    15. Hideg, Ivona & Ferris, D. Lance, 2014. "Support for employment equity policies: A self-enhancement approach," Organizational Behavior and Human Decision Processes, Elsevier, vol. 123(1), pages 49-64.
    16. Covin, Jeffrey G. & Rigtering, J.P. Coen & Hughes, Mathew & Kraus, Sascha & Cheng, Cheng-Feng & Bouncken, Ricarda B., 2020. "Individual and team entrepreneurial orientation: Scale development and configurations for success," Journal of Business Research, Elsevier, vol. 112(C), pages 1-12.
    17. Jérémy Celse, 2018. "Do You Enjoy Having More Than Others or More Than Another? Exploring the Relationship Between Relative Concerns and the Size of the Reference Group," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 138(3), pages 1089-1118, August.
    18. Yuntao Bai & Peter Li & Youmin Xi, 2012. "The distinctive effects of dual-level leadership behaviors on employees’ trust in leadership: An empirical study from China," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 213-237, June.
    19. Edward Bishop Smith & Tanya Menon & Leigh Thompson, 2012. "Status Differences in the Cognitive Activation of Social Networks," Organization Science, INFORMS, vol. 23(1), pages 67-82, February.
    20. Raghda Abulsaoud Ahmed Younis & Aida Said Moawad Elsaid, 2021. "Enhancing the In-Role Behaviour and Organizational Citizenship Behaviours in the Workplace: A Multidimensional View for the Role of Ethical Climate," International Journal of Business and Management, Canadian Center of Science and Education, vol. 14(12), pages 1-1, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:7:y:2013:i:4:p:583-602. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.