IDEAS home Printed from https://ideas.repec.org/a/spr/svcbiz/v7y2013i4p583-602.html
   My bibliography  Save this article

Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy

Author

Listed:
  • Soo Kim
  • Dong-Il Jung
  • Jung Lee

Abstract

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees’ deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed. Copyright Springer-Verlag Berlin Heidelberg 2013

Suggested Citation

  • Soo Kim & Dong-Il Jung & Jung Lee, 2013. "Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 583-602, December.
    • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:4:p:583-602
    DOI: 10.1007/s11628-012-0174-6
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11628-012-0174-6
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11628-012-0174-6?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Harris, Lloyd C. & Ogbonna, Emmanuel, 2009. "Service sabotage: The dark side of service dynamics," Business Horizons, Elsevier, vol. 52(4), pages 325-335, July.
    2. Menon, Tanya & Thompson, Leigh, 2007. "Don't hate me because I'm beautiful: Self-enhancing biases in threat appraisal," Organizational Behavior and Human Decision Processes, Elsevier, vol. 104(1), pages 45-60, September.
    3. Hui, Chun & Law, Kenneth S. & Chen, Zhen Xiong, 1999. "A Structural Equation Model of the Effects of Negative Affectivity, Leader-Member Exchange, and Perceived Job Mobility on In-role and Extra-role Performance: A Chinese Case," Organizational Behavior and Human Decision Processes, Elsevier, vol. 77(1), pages 3-21, January.
    4. Ferris, D. Lance & Brown, Douglas J. & Heller, Daniel, 2009. "Organizational supports and organizational deviance: The mediating role of organization-based self-esteem," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 279-286, March.
    5. ., 2006. "Seers, Dudley (1920-1983)," Chapters, in: David Alexander Clark (ed.), The Elgar Companion to Development Studies, chapter 107, Edward Elgar Publishing.
    6. Schaubroeck, John & Lam, Simon S. K., 2004. "Comparing lots before and after: Promotion rejectees' invidious reactions to promotees," Organizational Behavior and Human Decision Processes, Elsevier, vol. 94(1), pages 33-47, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Pilar González-Navarro & Rosario Zurriaga-Llorens & Adekunle Tosin Olateju & Lucía I. Llinares-Insa, 2018. "Envy and Counterproductive Work Behavior: The Moderation Role of Leadership in Public and Private Organizations," IJERPH, MDPI, vol. 15(7), pages 1-17, July.
    2. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2018. "The roles of informational unfairness and political climate in the relationship between dispositional envy and job performance in Pakistani organizations," Journal of Business Research, Elsevier, vol. 82(C), pages 117-126.
    3. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.
    4. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee & Choong-Ki Lee, 2017. "Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 665-692, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Terry R. Adler & Thomas G. Pittz & Hank B. Strevel & Dina Denney & Susan D. Steiner & Elizabeth S. Adler, 2022. "Team Over-Empowerment in Market Research: A Virtue-Based Ethics Approach," Journal of Business Ethics, Springer, vol. 176(1), pages 159-173, February.
    2. Hope, Ole-Kristian & Su, Xijiang, 2021. "Peer-level analyst transitions," Journal of Corporate Finance, Elsevier, vol. 70(C).
    3. Azman Ismail & Fara Farihana Suhaim & Rizal Abu Bakar & Mohamad Azhari Abu Bakar, 2013. "The Role of Organizational Humanistic Social Support in Decreasing the Interference of Work Problems on Employees’ Family Conflict," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 9(1), pages 5-20, February.
    4. Long-Zeng Wu & Ho Kwong Kwan & Li-Qun Wei & Jun Liu, 2013. "Ingratiation in the Workplace: The Role of Subordinate and Supervisor Political Skill," Journal of Management Studies, Wiley Blackwell, vol. 50(6), pages 991-1017, September.
    5. Reich, Taly & Fulmer, Alexander G. & Dhar, Ravi, 2022. "In the face of self-threat: Why ambivalence heightens people’s willingness to act," Organizational Behavior and Human Decision Processes, Elsevier, vol. 168(C).
    6. Habib Alipour & Shahrzad Amelshahbaz & Farzad Safaeimanesh & Bahman Peyravi & Alireza Salavati, 2021. "The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
    7. Xinqi Du & Md Sohel Chowdhury & Dae-seok Kang, 2022. "Reducing the Negative Effects of Abusive Supervision: A Step towards Organizational Sustainability," Sustainability, MDPI, vol. 15(1), pages 1-15, December.
    8. Covin, Jeffrey G. & Rigtering, J.P. Coen & Hughes, Mathew & Kraus, Sascha & Cheng, Cheng-Feng & Bouncken, Ricarda B., 2020. "Individual and team entrepreneurial orientation: Scale development and configurations for success," Journal of Business Research, Elsevier, vol. 112(C), pages 1-12.
    9. Ying Xue & Xiyuan Li & Hongmei Wang & Qiu Zhang, 2020. "How Employee’s Leadership Potential Leads to Leadership Ostracism Behavior: The Mediating Role of Envy, and the Moderating Role of Political Skills," IJERPH, MDPI, vol. 17(9), pages 1-15, April.
    10. Fetta, A.G. & Harper, P.R. & Knight, V.A. & Vieira, I.T. & Williams, J.E., 2012. "On the Peter Principle: An agent based investigation into the consequential effects of social networks and behavioural factors," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 391(9), pages 2898-2910.
    11. Simon Chan & Wai-ming Mak, 2012. "Benevolent leadership and follower performance: The mediating role of leader–member exchange (LMX)," Asia Pacific Journal of Management, Springer, vol. 29(2), pages 285-301, June.
    12. Mazur Karolina, 2014. "Project management in boundary spanned teams - diversified directions of social exchange. The meta-analytical approach," Management, Sciendo, vol. 18(2), pages 104-118, December.
    13. ten Brummelhuis, Lieke L. & Johns, Gary & Lyons, Brent J. & ter Hoeven, Claartje L., 2016. "Why and when do employees imitate the absenteeism of co-workers?," Organizational Behavior and Human Decision Processes, Elsevier, vol. 134(C), pages 16-30.
    14. Kabiru Maitama Kura & Faridahwati Mohd. Shamsudin & Ajay Chauhan, 2015. "Does Self-Regulatory Efficacy Matter? Effects of Punishment Certainty and Punishment Severity on Organizational Deviance," SAGE Open, , vol. 5(2), pages 21582440155, June.
    15. Nazanin Naderiadib Alpler & Huseyin Arasli & Winifred Lema Doh, 2021. "The Moderating Role of Employability in the Hospitality Industry: Undesired Job Outcomes," SAGE Open, , vol. 11(1), pages 21582440219, February.
    16. Mehrdad Estiri & Nader Seyyed Amiri & Datis Khajeheian & Hamzeh Rayej, 2018. "Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 8(3), pages 267-284, September.
    17. Mazur Karolina, 2012. "Leader-Member Exchange and Individual Performance. The Meta-analysis," Management, Sciendo, vol. 16(2), pages 40-53, December.
    18. RiHyun Shin & Jin-Woo Park & DongRyeol Choi, 2024. "Disruptive Passenger Behavior Impact on Overall Service Experience: An Appraisal Theory Perspective," Sustainability, MDPI, vol. 16(7), pages 1-18, March.
    19. Harris, Lloyd C. & Pressey, Andrew, 2021. "Dirty work or working dirty? Deceiving cruise tourists," Annals of Tourism Research, Elsevier, vol. 88(C).
    20. Long Lam & Raymond Loi & Carol Leong, 2013. "Reliance and disclosure: How supervisory justice affects trust in supervisor and extra-role performance," Asia Pacific Journal of Management, Springer, vol. 30(1), pages 231-249, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:7:y:2013:i:4:p:583-602. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.