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Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy

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  • Soo Kim
  • Dong-Il Jung
  • Jung Lee

Abstract

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees’ deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed. Copyright Springer-Verlag Berlin Heidelberg 2013

Suggested Citation

  • Soo Kim & Dong-Il Jung & Jung Lee, 2013. "Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 583-602, December.
    • Handle: RePEc:spr:svcbiz:v:7:y:2013:i:4:p:583-602
    DOI: 10.1007/s11628-012-0174-6
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    Cited by:

    1. Pilar González-Navarro & Rosario Zurriaga-Llorens & Adekunle Tosin Olateju & Lucía I. Llinares-Insa, 2018. "Envy and Counterproductive Work Behavior: The Moderation Role of Leadership in Public and Private Organizations," IJERPH, MDPI, vol. 15(7), pages 1-17, July.
    2. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2018. "The roles of informational unfairness and political climate in the relationship between dispositional envy and job performance in Pakistani organizations," Journal of Business Research, Elsevier, vol. 82(C), pages 117-126.
    3. Sana Mumtaz & Chris Rowley, 2020. "The relationship between leader–member exchange and employee outcomes: review of past themes and future potential," Management Review Quarterly, Springer, vol. 70(1), pages 165-189, February.
    4. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee & Choong-Ki Lee, 2017. "Leader political skill and casino dealer morale: the mediating role of follower perceptions of leader–member exchange," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 665-692, September.

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