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Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender

Author

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  • Mehrdad Estiri

    (University of Tehran)

  • Nader Seyyed Amiri

    (University of Tehran)

  • Datis Khajeheian

    (University of Tehran)

  • Hamzeh Rayej

    (University of Tehran)

Abstract

The relationship between leaders and followers regarding their gender is an important research issue in recent decades. Also the importance of effective leadership in hospitality organizations has been stressed widely in literature. This issue has drawn the attention of researchers towards the field of management, especially in women’s studies. Generally, various studies have shown that the leader–follower behavior based on gender-oriented variables, play an important role in fulfilling an organization’s objectives in hospitality organizations. This study was based on a preliminary sample, consisting of the members of public (government-owned) hospitality organizations. In emphasizing the moderating role of the gender variable, this study presumes these facts and examines the relation between the organizational citizenship behavior (OCB) and the leader-member exchange (LMX) in hospitality organizations. The results obtained indicate that the LMX and gender have a significant and positive effect on OCBs. However, the findings also indicate that gender plays no moderating role in the relationship between OCB and LMX in hospitality organizations.

Suggested Citation

  • Mehrdad Estiri & Nader Seyyed Amiri & Datis Khajeheian & Hamzeh Rayej, 2018. "Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 8(3), pages 267-284, September.
    • Handle: RePEc:spr:eurasi:v:8:y:2018:i:3:d:10.1007_s40821-017-0083-7
    DOI: 10.1007/s40821-017-0083-7
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    References listed on IDEAS

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    Cited by:

    1. Nieves López-Ibort & Delia González-de la Cuesta & Teresa Antoñanzas-Lombarte & Ana Gascón-Catalán, 2020. "The Correlation between Leader–Member Exchange and Organisational Commitment among Spanish Registered Nurses: The Moderating Role of Sex and Hospital Size," IJERPH, MDPI, vol. 17(3), pages 1-15, January.
    2. Jessica Bosisio, 2024. "A research landscape on customer co-creation value: a systematic literature network analysis," Italian Journal of Marketing, Springer, vol. 2024(3), pages 339-368, September.
    3. Yunfeng Sun & Hao Yang & Chongyang Qian & Yifeng Jiang & Xiaowei Luo & Xiang Wu, 2022. "Voice Endorsement and Employee Safety Voice Behavior in Construction Projects: The Mediating Role of Leader-Member Exchange," IJERPH, MDPI, vol. 19(6), pages 1-17, March.
    4. Fatemeh Hamidi & Naser Shams Gharneh & Datis Khajeheian, 2019. "A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)," Sustainability, MDPI, vol. 12(1), pages 1-21, December.
    5. Ali Moghadamzadeh & Pejman Ebrahimi & Soodabeh Radfard & Aidin Salamzadeh & Datis Khajeheian, 2020. "Investigating the Role of Customer Co-Creation Behavior on Social Media Platforms in Rendering Innovative Services," Sustainability, MDPI, vol. 12(17), pages 1-20, August.
    6. Bushra Ghaus & Ishrat Lodhi & Muhammad Shakir, 2018. "Much of a Muchness? The Role of Gender Similarity in a Relationship between LMX and OCB," Global Social Sciences Review, Humanity Only, vol. 3(4), pages 284-308, December.
    7. Tasneem Fatima & Usman Raja & Muhammad Abdur Rahman Malik & Sadia Jahanzeb, 2020. "Leader–member exchange quality and employees job outcomes: a parallel mediation model," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 10(2), pages 309-332, June.
    8. Kamran Iqbal & Muhammad Naveed & Qazi Abdul Subhan & Tehreem Fatima & Saeed T. Alshahrani, 2022. "When Self-Sacrificial Leaders Induce Employees’ Citizenship Behaviors? Uncovering the Nexus of Psychological Empowerment and Psychological Well-Being," SAGE Open, , vol. 12(1), pages 21582440221, March.
    9. Yuliya Frolova & Monowar Mahmood, 2019. "Variations in employee duty orientation: impact of personality, leadership styles and corporate culture," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 9(4), pages 423-444, December.

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    More about this item

    Keywords

    Organizational culture; Leadership style; Organizational citizenship behavior; Leader-member exchange; Gender; Hospitality industry; Iran;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis

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