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Content
September 2024, Volume 16, Issue 3
- 143-154 The Effects of Homegrown Rule on Efficiency of Sports Teams: Evidence from the English Premier League
by Seung Min Shin & Kyunghwa Chung & Changhee Kim - 155-171 Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service
by F. S. Zijlstra & A. A. Alblas & F. Langerak - 172-183 Improving Hotels’ Operational Efficiency Through ESG Investment: A Risk Management Perspective
by Kyunghwa Chung & Lan Thi Mai Nguyen & Dung Thi Thuy Nguyen - 184-201 Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity
by Nils Boysen & Dirk Briskorn & Johannes Rupp & Stefan Schwerdfeger - 202-222 Data Sharing Between Firms and Social Planners: An Economic Analysis of Regulation, Privacy, and Competition
by Ayesha Arora & Tarun Jain - 223-240 On the Importance of Service Parts When Taking Commonality and Reliability Decisions
by Joni Driessen & Joachim Arts & Geert-Jan van Houtum
June 2024, Volume 16, Issue 2
- 69-69 Service Science/Stochastic Systems Joint Special Issue
by Saif Benjaafar & Shane G. Henderson - 70-84 Can Customer Arrival Rates Be Modelled by Sine Waves?
by Ningyuan Chen & Ragıp Gürlek & Donald K. K. Lee & Haipeng Shen - 85-106 Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch?
by Natarajan Gautam & Joseph Geunes - 107-123 Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application
by Bingxin Du & Nariaki Nishino & Koji Kimita - 124-141 Cyber Insurance and Post-Breach Services: A Normative Analysis
by Wendy Hui & Kai-Lung Hui & Wei T. Yue - 142-142 Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery
by Maxime Cohen & Tinglong Dai & Beibei Li
March 2024, Volume 16, Issue 1
- 1-21 Transportation-Enabled Services: Concept, Framework, and Research Opportunities
by Niels Agatz & Soo-Haeng Cho & Hao Sun & Hai Wang - 22-41 The Dual Effects of Team Contest Design on On-Demand Service Work Schedules
by Tingting Dong & Xiaotong Sun & Qi Luo & Jian Wang & Yafeng Yin - 42-54 B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews
by Mengke Jia & Hak-Seon Kim & Shuting Tao - 55-68 Exploring Customer Citizenship Behavior Through Customer–Organization Identification
by Lishan Xie & Wenxuan Zhang & Xinhua Guan & Tzung-Cheng Huan
December 2023, Volume 15, Issue 4
- 233-249 Can Third-Party Sellers Benefit from a Platform’s Entry to the Market?
by Yiting Deng & Christopher S. Tang & Wei Wang & Onesun Steve Yoo - 250-265 Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly
by Guillaume Roels & Araz Khodabakhshian & Uday S. Karmarkar - 266-282 Exploring the New Frontier: Decentralized Financial Services
by Enric Junqué de Fortuny & Yifei Zhang - 283-301 The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance
by Wenlin Chen & Chung-Li Tseng & Cynthia Tseng
September 2023, Volume 15, Issue 3
- 157-171 Product Design Enhancement for Fashion Retailing
by Yiwei Wang & Vidyanand Choudhary & Shuya Yin - 172-187 How Firm Strategies Affect Consumer Biases in Online Reviews
by Frances Xinhua Wang & Chris Anderson - 188-211 Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States
by Alireza Boloori & Soroush Saghafian - 212-232 After-Sales Services During an Asset’s Lifetime: Collaborative Planning of System Upgrades
by Fiona Sloothaak & Alp Akçay & Geert-Jan van Houtum & Matthieu van der Heijden
June 2023, Volume 15, Issue 2
- 79-91 Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions
by Ningyuan Chen & Ming Hu - 92-106 Peak-Hour Pricing Under Negative Externality: Impact of Customer Flexibility and Competitive Asymmetry
by Christopher S. Tang & Onesun Steve Yoo & Yufei Huang - 107-128 Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation
by Yinxing Li & Aijing Xing & Nobuhiko Terui - 129-155 The Impact of Bundled Payment on Hospital Operations
by Yiming Fan & Jingqi Wang & Jingui Xie & Yugang Yu & Liqing Cao
March 2023, Volume 15, Issue 1
- 3-21 An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting
by Pengyu Yan & Xiaoqiang Cai & Feng Chu & Debing Ni & Heng He - 22-40 Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis
by Jonas Schwamberger & Moritz Fleischmann & Arne Strauss - 41-57 Personal Shopper Systems in Last-Mile Logistics
by Jelmer Pier van der Gaast & Alp Muzaffer Arslan - 58-76 Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types
by Hua Ke & Yutong Mo
December 2022, Volume 14, Issue 4
- 273-291 Adaptive Design of Personalized Dose-Finding Clinical Trials
by Saeid Delshad & Amin Khademi - 292-306 Free Add-Ons in Services
by Pin Gao & Xingyu Fu & Haoyu Liu & Ying-Ju Chen - 307-317 Cross-Channel Integration and Customer Experience in Omnichannel Retail Services
by Kyunghwa Chung & Kyung Wha Oh & Minjeong Kim - 318-350 Adoption Factors of Digital Services—A Systematic Literature Review
by Moritz Paulus & Slawka Jordanow & Jan Andre Millemann
September 2022, Volume 14, Issue 3
- 213-230 A Newsvendor Approach to Design of Surgical Preference Cards
by Berk Görgülü & Vahid Sarhangian - 231-253 Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience
by Xuxun Lin & Haiyan Wang - 254-271 Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships
by Berna Tarı Kasnakoğlu & Yunus Kalender & Hatice Gökkaya
June 2022, Volume 14, Issue 2
- 77-89 How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19
by Cristina Mele & Marialuisa Marzullo & Swapnil Morande & Tiziana Russo Spena - 90-109 Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic
by Susana Mondschein & Marcelo Olivares & Fernando Ordóñez & Daniel Schwartz & Andres Weintraub & Ignacio Torres-Ulloa & Cristian Aguayo & Gianpiero Canessa - 110-120 Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan
by Miao Yu & Zhongsheng Hua - 121-138 The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research
by Kate Karniouchina & Kumar Sarangee & Carol Theokary & Raoul Kübler - 139-155 Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic
by Huiwen Jia & Siqian Shen & Jorge Alberto Ramírez García & Cong Shi - 156-178 Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains
by Raveen R. Menon & Tarikere T. Niranjan & Dayna Simpson - 179-194 The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics
by Amir Heiman & Thomas Reardon & David Zilberman - 195-212 Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future
by Matthew C. Walsman
March 2022, Volume 14, Issue 1
- 1-12 Frontiers in Service Science: Integrating ESG Measures and Supply Chain Management: Research Opportunities in the Postpandemic Era
by Tinglong Dai & Christopher Tang - 13-34 Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk
by Ruichen Sun & Lisa M. Maillart & Silviya Valeva & Andrew J. Schaefer & Shaina Starks - 35-59 Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching
by Zhi Pei & Xu Dai & Tianzong Yu & Lu Zhao & Qiao-Chu He - 60-75 Linking Customization Capability with CRM Technology Adoption and Strategic Alignment
by Hung-Tai Tsou
December 2021, Volume 13, Issue 4
- 194-204 Service Ecosystem Health: A Transformative Approach to Elevating Service Science
by Raymond P. Fisk & Linda Alkire - 205-226 Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability
by Omkar Palsule-Desai & Vikrant Vaze & Gang Li & Srinagesh Gavirneni - 227-242 Impacts of Health and Safety Concerns on E-Commerce and Service Reconfiguration During the COVID-19 Pandemic: Insights from an Emerging Economy
by Jason Nguyen & Quan Vu Le & Jasmine Trang Ha - 243-257 COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index
by Changhee Kim & Hee Jay Kang & Kyunghwa Chung & Kanghwa Choi - 258-274 Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry
by Lu Kong & Kejia Hu & Matthew Walsman - 275-293 Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers
by Dung Le & Giang T. Phi & Truc H. Le
September 2021, Volume 13, Issue 3
- 109-132 Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards
by Laker J. Newhouse & Margaret L. Brandeau - 133-154 On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis
by Olga Bountali & Sila Çetinkaya & Vishal Ahuja - 155-171 The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing
by Tao Chen & Yu Jeffrey Hu & Mohammad Rahman & Jiong Sun - 172-191 Integrated Vehicle Routing and Service Scheduling Under Time and Cancellation Uncertainties with Application in Nonemergency Medical Transportation
by Xian Yu & Siqian Shen & Huizhu Wang
June 2021, Volume 13, Issue 2
- 53-76 Selling Virtual Items in Free-to-Play Games: Transparent Selling vs. Opaque Selling
by Yifan Jiao & Christopher S. Tang & Jingqi Wang - 77-87 Value of Stars on Broadway: A Case Study
by Kyle D. S. Maclean - 88-108 Cost of Cash: Evidence from Cashiers
by I. P. L. Png & Charmaine H. Y. Tan
March 2021, Volume 13, Issue 1
- 1-18 Airplane Seating Assignment Problem
by John A. Pavlik & Ian G. Ludden & Sheldon H. Jacobson & Edward C. Sewell - 19-35 Frontiers in Service Science: Fintech Operations—An Overview of Recent Developments and Future Research Directions
by Baile Lu & Shuai Hao & Michael Pinedo & Yuqian Xu - 36-50 Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions
by Juan Liu & Wei Wei & Qingyun Peng & Chenzhe Xue
December 2020, Volume 12, Issue 4
- 121-129 Frontiers in Service Science: The Management of Data Analytics Services: New Challenges and Future Directions
by Francis de Véricourt & Georgia Perakis - 130-147 Individualized Pricing for a Cloud Provider Hosting Interactive Applications
by Hossein Jahandideh & Julie Ward Drew & Filippo Balestrieri & Kevin McCardle - 148-173 Integrating Price-Incentive and Trip-Selection Policies to Rebalance Shared Electric Vehicles
by Zihao Jiao & Lun Ran & Xin Liu & Yuli Zhang & Robin G. Qiu
June 2020, Volume 12, Issue 2-3
- 1-43 Frontiers in Service Science
by Saif Benjaafar - 44-60 Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions
by Amirmahdi Tafreshian & Neda Masoud & Yafeng Yin - 119-119 Call for Papers—Special Issue of Service Science : Reimagining the Science of Service in a Post-Pandemic World
by Guest Editors: Marshall Fisher & Andy Neely & Rohit Verma & Editor-in-Chief: Saif Benjaafar
March 2020, Volume 12, Issue 1
- 1-7 Are All Smiles Perceived Equal? The Role of Service Provider’s Gender
by Sungwoo Choi & Choongbeom Choi & Anna S. Mattila - 8-25 Designing Observation Units for Heart Failure Patients: Capacity and Patient Flow Considerations
by Emily Zhu & Beste Kucukyazici & Yasmina Maizi - 26-42 Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres
by Estela Fernández-Sabiote & Inés López-López
December 2019, Volume 11, Issue 4
- 263-278 Product Return Episodes in Retailing
by Michele Samorani & Aydın Alptekinoğlu & Paul R. Messinger - 279-291 Price and Service Competition in a Tourism Supply Chain
by Sarat K. Jena & Purushottam L. Meena - 292-310 Smart Homes as Product-Service Systems: Two Focal Areas for Developing Competitive Smart Home Appliances
by Sojung Kim & Henri Christiaans & Joon Sang Baek
October 2019, Volume 11, Issue 3
- 155-156 Bridging to New Service Technology: Introduction to the Special Issue from the Cambridge Service Alliance’s Service Week Conference
by Veronica Martinez - 157-171 An Integrative Quality Framework for Developing Industrial Smart Services
by Jens Neuhüttler & Walter Ganz & Dieter Spath - 172-188 Usage and Impact of Information and Communication Technologies in Healthcare Delivery
by Lu Kong & Hessam Sadatsafavi & Rohit Verma - 189-200 Exploring Customers’ Experiences of Service Co-Recovery
by Bård Tronvoll & Bo Edvardsson - 201-212 Moving Toward Collaborative Service Recovery: A Multiactor Orientation
by Jasenko Arsenovic & Bo Edvardsson & Bård Tronvoll - 213-240 A Configurational Approach to Servitization: Review and Research Directions
by Marko Kohtamäki & Stephan C. Henneberg & Veronica Martinez & Koji Kimita & Heiko Gebauer - 241-261 Extending the Base-of-the-Pyramid Concept
by Simon Joncourt & Heiko Gebauer & Javier Reynoso & Karla Cabrera & Ana Valdes & Katharina Greve
June 2019, Volume 11, Issue 2
- 75-95 Promoting Clean Technology Adoption: To Subsidize Products or Service Infrastructure?Abstract: We study the dynamic adoption process of clean-technology products (e.g., electric vehicles and solar photovoltaic panels), which is often hampered by the chicken-and-egg dilemma: at the early stage of commercialization, firms are reluctant to invest in service infrastructure before sufficient consumers adopt the products; on the other hand, consumers hesitate to adopt the products without such infrastructure. We examine two forms of government subsidies (as well as their combination) that aim to overcome this dilemma, namely service infrastructure subsidy and product subsidy. Although our analysis shows that both types of subsidies are generally conducive to clean technology adoption, it also reveals an interesting result: both infrastructure subsidy and product subsidy can be detrimental under certain conditions. In particular, the former may cause early adopters to delay their purchase, and the latter may interfere with the firm’s investment incentives and lead to reduced overall adoption. As a policy guideline, we find that the optimal subsidy strategy follows a “sandwich rule,” in that it is optimal to provide only the product subsidy when the deployment cost is sufficiently high or sufficiently low; however, if the cost falls in the moderate range, it is optimal to subsidize both
by Guangrui Ma & Michael K. Lim & Ho-Yin Mak & Zhixi Wan - 96-112 Impact of In-Store Promotion and Spillover Effect on Private Label Introduction
by Yingjue Zhou & Tieming Liu & Gangshu Cai - 113-137 Regional Planning Model for Cancer Screening with Imperfect Patient Adherence
by Aaron Ratcliffe & Ann Marucheck & Sean Xin Xu - 138-154 Altering the Environment to Improve Appointment System Performance
by Tugba Cayirli & Kum Khiong Yang
March 2019, Volume 11, Issue 1
- 1-15 A Study of the Effects of Certificate of Need Law on Inpatient Occupancy Rates
by Jomon A. Paul & Huan Ni & Aniruddha Bagchi - 16-39 Vendor’s Strategic Investments Under IT Outsourcing Competition
by Tarun Jain & Jishnu Hazra - 40-56 Service System Design Under Information Uncertainty: Insights from an M/G/1 Model
by Juan Ma & Ying Tat Leung & Manjunath Kamath - 57-74 Service Investment and Channel Structure Decisions in Competing Supply Chains
by Yusen Xia & Tiaojun Xiao & G. Peter Zhang
December 2018, Volume 10, Issue 4
- 379-396 Transformation Through Unbundling: Visualizing the Global FinTech Ecosystem
by Rahul C. Basole & Shiv S. Patel - 397-407 Determinants for Value Cocreation and Collaborative Paths in Complex Service Systems: A Focus on (Smart) Cities
by Francesco Polese & Sergio Barile & Francesco Caputo & Luca Carrubbo & Leonard Waletzky - 408-422 Development of a Lifelogs-Based Daily Wellness Score to Advance a Smart Wellness Service
by Ki-Hun Kim & Kwang-Jae Kim & Chiehyeon Lim & Jun-Yeon Heo - 423-441 Encouraging Innovations of Quality from User Innovators: An Empirical Study of Mobile Data Services
by Hua (Jonathan) Ye - 442-456 Insight into Gender Differences in Higher Education: Evidence from Peer Reviews in an Introductory STEM Course
by Jacqueline Ng Lane & Bruce Ankenman & Seyed Iravani - 457-475 Professional Service Jobs: Highly Paid but Subject to Disruption?
by Scott E. Sampson - v:10:y:2018:i:4:p:v Service
by Paul P. Maglio
September 2018, Volume 10, Issue 3
- 1-1 Introduction to the Special Issue on Advancing Health Services
by Lisa M. Maillart & Maria E. Mayorga - 215-229 Decision Support for the Physician Scheduling Process at a German Hospital
by Jan Schoenfelder & Christian Pfefferlen - 230-240 Women’s College Hospital Uses Operations Research to Create an Ambulatory Clinic Schedule
by Brendan K. Eagen & Timothy C. Y. Chan & Michael W. Carter - 241-260 Stochastic Appointment Scheduling in a Team Primary Care Practice with Two Flexible Nurses and Two Dedicated Providers
by Hyun-Jung Alvarez-Oh & Hari Balasubramanian & Ekin Koker & Ana Muriel - 261-276 Optimization of Telemedicine Appointments in Rural Areas
by S. Ayca Erdogan & Tracey L. Krupski & Jennifer Mason Lobo - 277-288 A Stochastic Programming Approach for Appointment Scheduling Under Limited Availability of Surgery Turnover Teams
by Serhat Gul - 289-301 A Data-Driven Procedure of Providing a Health Promotion Program for Hypertension Prevention
by Junghye Lee & Ryeok-Hwan Kwon & Hyung Woo Kim & Sung-Hong Kang & Kwang-Jae Kim & Chi-Hyuck Jun - 302-319 A Stochastic Game Analysis of Incentives and Behavioral Barriers in Chronic Disease Management
by Hui Zhang & Christian Wernz & Danny R. Hughes - 320-333 Optimal Liver Acceptance for Risk-Sensitive Patients
by Sakine Batun & Andrew J. Schaefer & Atul Bhandari & Mark S. Roberts - 334-353 Exploring the Value of Waiting During Labor
by Karen Hicklin & Julie S. Ivy & Fay Cobb Payton & Meera Viswanathan & Evan Myers - 354-377 Trial Termination and Drug Misclassification in Sequential Adaptive Clinical Trials
by Alba C. Rojas-Cordova & Niyousha Hosseinichimeh
June 2018, Volume 10, Issue 2
- 111-123 Theory of Paradox Within Service-Dominant Logic
by Aaron V. Glassburner & David R. Nowicki & Brian Sauser & Wesley S. Randall & John M. Dickens - 124-138 The Effect of Experience Congruity on Repurchase Intention: The Moderating Role of Public Commitment
by Sungwoo Choi & Anna S. Mattila - 139-153 A Framework for Increasing Sustainability in Services
by Mark M. Davis & Euthemia Stavrulaki & Adi Wolfson - 154-180 Data-Driven Understanding of Smart Service Systems Through Text Mining
by Chiehyeon Lim & Paul P. Maglio - 181-194 Value Encounter Modeling—Formalization and Application
by Hans Weigand & Paul Johannesson & Birger Andersson - 195-214 Revenue Management with Customers’ Reference Price: Are the Existing Methods Effective?
by Shirin Aslani & Soheil Sibdari & Mohammad Modarres
March 2018, Volume 10, Issue 1
- 1-11 Fair Allocation in Financial Disputes Between Public–Private Partnership Stakeholders Using Game Theory
by Alireza Sharafi & Ata Allah Taleizadeh & Mohsen Sadegh Amalnick - 12-24 Service-Dominant Logic and Performance-Based Contracting: A Systems Thinking Perspective
by David Nowicki & Brian Sauser & Wesley Randall & Robert Lusch - 25-39 Lean Service Innovation
by Jukka Ojasalo & Katri Ojasalo - 40-57 Stochastic Optimization Models for Workforce Planning, Operations, and Risk Management
by Michael J. Davis & Yingdong Lu & Mayank Sharma & Mark S. Squillante & Bo Zhang - 58-75 Assessing the Value of an Information System for Developing Predictive Analytics: The Case of Forecasting School-Level Demand in Taiwan
by Mahsa Ashouri & Kate Cai & Furen Lin & Galit Shmueli - 76-97 Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare
by Lia Patrício & Nelson Figueiredo de Pinho & Jorge Grenha Teixeira & Raymond P. Fisk - 98-109 Cultivating T-Shaped Professionals in the Era of Digital Transformation
by Haluk Demirkan & James C. Spohrer
December 2017, Volume 9, Issue 4
- 1-1 Introduction to the Special Issue on Exploring Service Science for Data-Driven Service Design and Innovation
by Theodor Borangiu & Francesco Polese - 1-1 Editorial Column—Toward Ten Years of Service Science
by Paul P. Maglio - 263-274 Toward an Agile IT Service Management Framework
by Bertrand Verlaine - 275-287 Value-Driven Strategic Sourcing Based on Service-Dominant Logic
by Laleh Rafati & Geert Poels - 288-301 A Discrete Event Model of Viability Building in a Public University Organization
by Virginia Ecaterina Oltean & Theodor Borangiu & Monica Drăgoicea - 302-314 Enhancing the Design and Management of the Product-Service System Supply Chain: An Application to the Automotive Sector
by Barbara Resta & Paolo Gaiardelli & Sergio Cavalieri & Stefano Dotti - 315-323 Exploring Online Travel Reviews Using Data Analytics: An Exploratory Study
by Vera L. Miguéis & Henriqueta Nóvoa - 324-337 An Optimization Web Service for a Freight Brokering System
by Florin Leon & Costin Bădică - 338-348 Recommending Products and Services Belonging to Online Businesses Using Intelligent Agents
by Adrian Alexandrescu & Cristian Nicolae Butincu & Mitică Craus
September 2017, Volume 9, Issue 3
- 181-191 Eliminating the Inconvenience of Carrying: Optimal Pricing of Delivery Service for Retailers
by Xiaolong Guo & Ben Li & Yan Liu & Liang Liang - 192-204 Patterns of Protecting Both Technological and Nontechnological Innovation for Service Offerings: Case of the Video-Game Industry
by Mario Corona & Youngjung Geum & Sungjoo Lee - 205-218 Location Design and Relocation of a Mixed Car-Sharing Fleet with a CO 2 Emission Constraint
by Joy Chang & Miao Yu & Siqian Shen & Ming Xu - 219-234 Service Systems Analysis Methods and Components: A Systematic Literature Review
by Robert Frost & Kelly Lyons - 235-249 The Interaction of Product-Service Systems (PSS) and Corporate Environmental Management (CEM): Can PSS Drive Today’s Fashion Industry Toward More Environmental Sustainability?
by Marcus Adam & Jochen Strähle & Matthias Freise - 250-262 Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project
by Kentaro Watanabe & Masaaki Mochimaru
June 2017, Volume 9, Issue 2
- 91-105 Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program
by Jafar Heydari & Tsan-Ming Choi & Saghi Radkhah - 106-120 Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case
by Urvashi Tandon & Ravi Kiran & Ash N. Sah - 121-135 The Impact of a Discharge Holding Area on the Throughput of a Pediatric Unit
by Robert Saltzman & Theresa Roeder & Judith Lambton & Lila Param & Brian Frost & Roxanne Fernandes - 136-146 An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty
by Mobin Fatma & Zillur Rahman - 147-166 Service Technology: Definition and Characteristics Based on a Patent Database
by Youngjung Geum & Moon-Soo Kim & Sungjoo Lee - 167-180 Why Can Some Service Employees Provide Service of a Consistently High Quality While Others Cannot?
by I-Chen Lee & Jui-fen Rachel Lu & Ching-Wen Fu & Ching-I Teng
March 2017, Volume 9, Issue 1
- 1-2 Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems
by Paul P. Maglio - 3-4 Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch
by Xin (David) Ding & Mark M. Davis - 5-13 Impact of Service Value on Satisfaction and Repurchase Intentions in Business-to-Business Cloud Computing
by Roland S. Padilla & Simon K. Milton & Lester W. Johnson & Munyaradzi W. Nyadzayo - 14-35 An Experience-based Collaborative Service System Model
by Arzoo Atiq & Lesley Gardner & Ananth Srinivasan - 36-49 The Dynamics of Consumer Engagement with Mobile Technologies
by Vijay Viswanathan & Linda D. Hollebeek & Edward C. Malthouse & Ewa Maslowska & Su Jung Kim & Wei Xie - 50-61 Brand Experience and Emotional Attachment in Services: The Moderating Role of Gender
by Imran Khan & Zillur Rahman - 62-62 Introduction to the Naples Forum on Service Special Section
by Francesco Polese & Cristina Mele & Sergio Barile - 63-73 Modeling and Measuring the Consumer Activities Associated with Value Cocreation: An Exploratory Test in the Context of Education
by Antonio Botti & Mara Grimaldi & Aurelio Tommasetti & Orlando Troisi & Massimiliano Vesci - 74-90 Determining Service Value: Exploring the Link Between Value Creation and Service Evaluation
by Francesca Foglieni & Stefan Holmlid
December 2016, Volume 8, Issue 4
- 359-367 Commentary—Smart Service Systems: Bridging the Silos
by Richard C. Larson - 368-385 Service Marketing and Adoption of Promotional Technology: A Qualitative Study
by Eileen Bridges & Charles F. Hofacker - 386-405 Smart Data Pricing: The Value of Shared Data Plans
by Yue Jin & Zhan Pang - 406-419 Inventory Service Target in Quick Response Fashion Retail Supply Chains
by Tsan-Ming Choi - 420-437 Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application
by Urvashi Tandon & Ravi Kiran & Ash N. Sah - 442-442 Call for Papers— Service Science Special Issue: Advancing Health Services
by Lisa Maillart & Maria Mayorga
June 2016, Volume 8, Issue 2
- 97-107 Implementing Service Innovations in European Hotels
by Cathy A. Enz & Sean A. Way - 108-123 Understanding Consumers’ Inferences from Price and Nonprice Information in the Online Lodging Purchase Decision
by Breffni M. Noone & Stephani K. A. Robson - 124-138 Understanding Online Hotel Reviews Through Automated Text Analysis
by Shawn Mankad & Hyunjeong “Spring” Han & Joel Goh & Srinagesh Gavirneni - 139-151 United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
by United Nations World Tourism Organization (UNWTO) & Anita Blomberg-Nygard & Chris K. Anderson - 152-168 Is Investing in Social Media Really Worth It? How Brand Actions and User Actions Influence Brand Value
by Anatoli Colicev & Peter O’Connor & Vincenzo Esposito Vinzi - 169-183 Connecting Search Marketing to Hotel Revenue Management: Conjoint Analysis as a Methodology to Evaluate the Optimal Online Travel Agency Commission Fee
by Jean-Pierre I. van der Rest & Paolo Cordella & Gerard Loosschilder & Zvi Schwartz - 184-202 Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts
by HaeEun Helen Chun & Yue Woon Hiang - 203-217 An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
by Alex M. Susskind & Benjamin Curry - 218-233 Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry
by Jie J. Zhang & Nitin Joglekar - 234-246 Testing Service Innovation: A Methodological Review of Video Experiments
by Liana Victorino & Michael J. Dixon
March 2016, Volume 8, Issue 1
- 1-18 Software Evolution in Web-Service Ecosystems: A Game-Theoretic Model
by Marios Fokaefs & Eleni Stroulia - 19-36 Loyalty and Profitability of VIP and Non-VIP Customers in the Banking Service Industry
by Jengchung Victor Chen & Hsing Kenneth Cheng & Hui-Ju Veronica Hsiao - 37-58 A Systemic and Relational Approach to Pricing Services
by Veerendra K. Rai & Abhinay Puvvala & Ashish K. Jha - 59-70 Categorizing Users of Cloud Services
by Omid Nohadani & Jocelyn Dunn & Gerhard Klimeck - 71-84 Asymmetric Bertrand-Edgeworth-Chamberlin Competition with Linear Demand: A Pediatric Vaccine Pricing Model
by Banafsheh Behzad & Sheldon H. Jacobson - 85-96 Commentary—Lessons from Nature: Enhancing the Adaptable Potential of Service Ecosystems
by Robert F. Lusch & Rafe Sagarin & Zhen (Richard) Tang
December 2015, Volume 7, Issue 4
- 249-271 Inventory and Shipment Policies for the Online Movie DVD Rental Industry
by Kyung Sung Jung & Casey Chung & Shun-Chen Niu & Chelliah Sriskandarajah - 272-293 Organizational Buyers’ Acceptance of Electronic Procurement Services—An Empirical Investigation in Indian Firms
by M. Ramkumar & Mamata Jenamani - 294-314 Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues
by Kaan Kuzu - 315-330 Service Design for Improved Satisfaction: Decoding the Mechanism for Impact of Patient Callback in Emergency Healthcare
by Viswanathan Krishnan & Kanetaka M. Maki & Edward M. Castillo & David A. Guss - 331-351 Workforce Management and Scheduling Under Flexible Demand
by Monica C. Villarreal & David Goldsman & Pinar Keskinocak
September 2015, Volume 7, Issue 3
- 1-1 Editorial—Defining and Measuring Value
by Ralph D. Badinelli - 149-162 Value Paradoxes and the Time Value of Value
by Scott E. Sampson - 163-180 An Analytical Framework for Value Co-Production in Services
by Uday S. Karmarkar & Guillaume Roels - 181-195 Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Services Engagements
by Lysanne Lessard - 196-209 Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center
by Guido Dedene & Rick Warnar & Cecilia Mercado & Edward Peters & Stijn Viaene - 210-226 Assessing Customer-Perceived Value in Industrial Service Systems
by Risto Rajala & Pekka Töytäri & Tuomas Hervonen - 227-248 Understanding Customer Value in Technology-Enabled Services: A Numerical Taxonomy Based on Usage and Utility
by Min Kyung Lee & Rohit Verma & Aleda Roth
June 2015, Volume 7, Issue 2
- 83-99 Using Digital Service Inventories to Create Customer Value
by Mark M. Davis & Joy Field & Euthemia Stavrulaki - 100-118 Challenges of New Service Development: Case Video-Supported Home Care Service
by Arto Wallin & Marja Harjumaa & Pasi Pussinen & Minna Isomursu - 119-131 Engineering Effective Responses to Influenza Outbreaks
by Stan N. Finkelstein & Richard C. Larson & Karima Nigmatulina & Anna Teytelman - 132-148 Experience-Based Routing in Call Center Environments
by Thomas R. Robbins
March 2015, Volume 7, Issue 1
- 1-1 Editorial Column—Smart Things as Service Providers: A Call for Convergence of Disciplines to Build a Research Agenda for the Service Systems of the Future
by Alexandra Medina-Borja - 1-10 Commentary—Toward a Research Agenda for Human-Centered Service System Innovation
by Paul P. Maglio & Stephen K. Kwan & Jim Spohrer - 11-28 Employees’ National Culture and Service Quality: An Integrative Review
by H. Müge Yayla-Küllü & Praowpan Tansitpong & Adelina Gnanlet & Christopher M. McDermott & Jeffrey F. Durgee - 29-47 Decision Models for Workforce and Technology Planning in Services
by Gang Li & Joy M. Field & Hongxun Jiang & Tian He & Youming Pang - 48-69 Quality-of-Service-Aware Service Selection: A Novel Approach Considering Potential Service Failures and Nondeterministic Service Values
by Bernd Heinrich & Mathias Klier & Lars Lewerenz & Steffen Zimmermann - 70-81 A Multiproduct Network Economic Model of Cybercrime in Financial Services
by Anna Nagurney