IDEAS home Printed from https://ideas.repec.org/a/inm/orserv/v11y2019i4p292-310.html
   My bibliography  Save this article

Smart Homes as Product-Service Systems: Two Focal Areas for Developing Competitive Smart Home Appliances

Author

Listed:
  • Sojung Kim

    (School of Creative Design Engineering, Ulsan National Institute of Science and Technology, Ulsan 44919, Republic of Korea;)

  • Henri Christiaans

    (School of Creative Design Engineering, Ulsan National Institute of Science and Technology, Ulsan 44919, Republic of Korea;)

  • Joon Sang Baek

    (College of Human Ecology, Yonsei University, Seoul 03722, Republic of Korea)

Abstract

Smart homes are a strong match for the characteristics of product-service systems (PSSs), but practitioners lack the knowledge necessary to approach their designs from a systemic perspective. Positing that smart home appliances (SHAs) are the building blocks of smart homes as competitive PSSs, we investigate the attributes of SHAs as design elements and the advantages of PSSs as design goals. Based on systematic literature reviews and interviews with SHA experts in South Korea, we propose a revised set of SHA attributes and discuss the two focal areas for developing competitive PSSs with SHAs: smartness for personalized user experiences and smartness for expanded cooperation. This paper contributes to the fast-changing smart home industry by capturing the attributes that define today’s SHAs, demonstrating that these attributes can contribute to the development of smart homes as a competitive PSS, and identifying areas of focus for those who develop SHAs and systems.

Suggested Citation

  • Sojung Kim & Henri Christiaans & Joon Sang Baek, 2019. "Smart Homes as Product-Service Systems: Two Focal Areas for Developing Competitive Smart Home Appliances," Service Science, INFORMS, vol. 11(4), pages 292-310, December.
    • Handle: RePEc:inm:orserv:v:11:y:2019:i:4:p:292-310
    DOI: 10.1287/serv.2019.0248
    as

    Download full text from publisher

    File URL: https://doi.org/10.1287/serv.2019.0248
    Download Restriction: no
    File URL: https://libkey.io/10.1287/serv.2019.0248?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Verhoef, Peter C. & Stephen, Andrew T. & Kannan, P.K. & Luo, Xueming & Abhishek, Vibhanshu & Andrews, Michelle & Bart, Yakov & Datta, Hannes & Fong, Nathan & Hoffman, Donna L. & Hu, Mandy Mantian & No, 2017. "Consumer Connectivity in a Complex, Technology-enabled, and Mobile-oriented World with Smart Products," Journal of Interactive Marketing, Elsevier, vol. 40(C), pages 1-8.
    2. Balta-Ozkan, Nazmiye & Davidson, Rosemary & Bicket, Martha & Whitmarsh, Lorraine, 2013. "Social barriers to the adoption of smart homes," Energy Policy, Elsevier, vol. 63(C), pages 363-374.
    3. Chiehyeon Lim & Paul P. Maglio, 2018. "Data-Driven Understanding of Smart Service Systems Through Text Mining," Service Science, INFORMS, vol. 10(2), pages 154-180, June.
    4. Herbert Dawid & Reinhold Decker & Thomas Hermann & Hermann Jahnke & Wilhelm Klat & Rolf König & Christian Stummer, 2017. "Management science in the era of smart consumer products: challenges and research perspectives," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 25(1), pages 203-230, March.
    5. Arnold Tukker, 2004. "Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet," Business Strategy and the Environment, Wiley Blackwell, vol. 13(4), pages 246-260, July.
    6. Shin, Jungwoo & Park, Yuri & Lee, Daeho, 2018. "Who will be smart home users? An analysis of adoption and diffusion of smart homes," Technological Forecasting and Social Change, Elsevier, vol. 134(C), pages 246-253.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Struckell, Elisabeth & Ojha, Divesh & Patel, Pankaj C. & Dhir, Amandeep, 2021. "Ecological determinants of smart home ecosystems: A coopetition framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    2. Xia, Yu & Tan, Dan & Wang, Bolin, 2021. "Use of a product service system in a competing remanufacturing market," Omega, Elsevier, vol. 102(C).
    3. Wang, Qun & Jia, Guozhu & Song, Wenyan, 2022. "Identifying critical factors in systems with interrelated components: A method considering heterogeneous influence and strength attenuation," European Journal of Operational Research, Elsevier, vol. 303(1), pages 456-470.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Attié, Elodie & Meyer-Waarden, Lars, 2022. "The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy ca," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    2. Tu, Gengyang & Faure, Corinne & Schleich, Joachim & Guetlein, Marie-Charlotte, 2021. "The heat is off! The role of technology attributes and individual attitudes in the diffusion of Smart thermostats – findings from a multi-country survey," Technological Forecasting and Social Change, Elsevier, vol. 163(C).
    3. Attour, Amel & Baudino, Marco & Krafft, Jackie & Lazaric, Nathalie, 2020. "Determinants of energy tracking application use at the city level: Evidence from France," Energy Policy, Elsevier, vol. 147(C).
    4. Birgul Basarir-Ozel & Hande Bahar Turker & Vesile Aslihan Nasir, 2022. "Identifying the Key Drivers and Barriers of Smart Home Adoption: A Thematic Analysis from the Business Perspective," Sustainability, MDPI, vol. 14(15), pages 1-19, July.
    5. Henkens, Bieke & Verleye, Katrien & Larivière, Bart, 2021. "The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 425-447.
    6. Pal, Debajyoti & Zhang, Xiangmin & Siyal, Saeed, 2021. "Prohibitive factors to the acceptance of Internet of Things (IoT) technology in society: A smart-home context using a resistive modelling approach," Technology in Society, Elsevier, vol. 66(C).
    7. Hong, Areum & Nam, Changi & Kim, Seongcheol, 2020. "What will be the possible barriers to consumers’ adoption of smart home services?," Telecommunications Policy, Elsevier, vol. 44(2).
    8. Wei Gu & Peng Bao & Wenyuan Hao & Jaewoong Kim, 2019. "Empirical Examination of Intention to Continue to Use Smart Home Services," Sustainability, MDPI, vol. 11(19), pages 1-12, September.
    9. Amel Attour & Marco Baudino & Jackie Krafft & Nathalie Lazaric, 2020. "Determinants of smart energy tracking application use at the city level: Evidence from France," Post-Print hal-02942483, HAL.
    10. Pettifor, Hazel & Wilson, Charlie, 2020. "Low carbon innovations for mobility, food, homes and energy: A synthesis of consumer attributes," Renewable and Sustainable Energy Reviews, Elsevier, vol. 130(C).
    11. Rokonuzzaman, Md & Kim, Kyoungmi (Kate) & Dugar, Kranti Kumar & Fox, Jennine, 2022. "What makes an object smart? Conceptualization, development, and validation of a scale to measure the Smartness of a Thing (SoT)," Journal of Business Research, Elsevier, vol. 141(C), pages 337-354.
    12. Sovacool, Benjamin K. & Furszyfer Del Rio, Dylan D., 2020. "Smart home technologies in Europe: A critical review of concepts, benefits, risks and policies," Renewable and Sustainable Energy Reviews, Elsevier, vol. 120(C).
    13. Delgosha, Mohammad Soltani & Hajiheydari, Nastaran & Talafidaryani, Mojtaba, 2022. "Discovering IoT implications in business and management: A computational thematic analysis," Technovation, Elsevier, vol. 118(C).
    14. Liang, Yongheng & Xu, Qian & Jin, Liyin, 2021. "The effect of smart and connected products on consumer brand choice concentration," Journal of Business Research, Elsevier, vol. 135(C), pages 163-172.
    15. Ferreira, Laura & Oliveira, Tiago & Neves, Catarina, 2023. "Consumer's intention to use and recommend smart home technologies: The role of environmental awareness," Energy, Elsevier, vol. 263(PC).
    16. Savvas Papagiannidis & Dinara Davlembayeva, 2022. "Bringing Smart Home Technology to Peer-to-Peer Accommodation: Exploring the Drivers of Intention to Stay in Smart Accommodation," Information Systems Frontiers, Springer, vol. 24(4), pages 1189-1208, August.
    17. Sudesh Sheoran & Sanket Vij, 2023. "A Consumer-Centric Paradigm Shift in Business Environment with the Evolution of the Internet of Things: A Literature Review," Vision, , vol. 27(4), pages 431-442, August.
    18. Marikyan, Davit & Papagiannidis, Savvas & Alamanos, Eleftherios, 2019. "A systematic review of the smart home literature: A user perspective," Technological Forecasting and Social Change, Elsevier, vol. 138(C), pages 139-154.
    19. Nine Klaassen & Arno Scheepens & Bas Flipsen & Joost Vogtlander, 2020. "Eco-Efficient Value Creation of Residential Street Lighting Systems by Simultaneously Analysing the Value, the Costs and the Eco-Costs during the Design and Engineering Phase," Energies, MDPI, vol. 13(13), pages 1-18, June.
    20. Huang, Youlin & Qian, Lixian, 2021. "Consumer adoption of electric vehicles in alternative business models," Energy Policy, Elsevier, vol. 155(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orserv:v:11:y:2019:i:4:p:292-310. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.