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How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19

Author

Listed:
  • Cristina Mele

    (Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy)

  • Marialuisa Marzullo

    (Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy)

  • Swapnil Morande

    (Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy)

  • Tiziana Russo Spena

    (Department of Economics, Management, Institutions, University of Naples Federico II, Naples 80126, Italy)

Abstract

This paper widens the focus on how artificial intelligence (AI) can foster the learning abilities of human actors, adopting a wider view with respect to a strict focus on tasks and activities. The interaction between AI and human learning has not been investigated in service research. Placing its theoretical roots in work by Huang and Rust [Huang MH, Rust RT (2021) Engaged to a robot? The role of AI in service. J. Service Res. 24(1):30–41.] in service research and on Bloom’s revised taxonomy in education studies [Anderson LW, Krathwohl DR, Airasian PW, Cruikshank KA, Mayer RE, Pintrich PR, Raths J, Wittrock MC (2001) A Taxonomy for Learning, Teaching, and Assessing: A Revision of Bloom’s Taxonomy of Educational Objectives (Longman, London).], this study offers an integrative framework for the ways AI enhances human learning abilities. Some cases in the context of COVID-19 offer insightful illustrations of the framework.

Suggested Citation

  • Cristina Mele & Marialuisa Marzullo & Swapnil Morande & Tiziana Russo Spena, 2022. "How Artificial Intelligence Enhances Human Learning Abilities: Opportunities in the Fight Against COVID-19," Service Science, INFORMS, vol. 14(2), pages 77-89, June.
    • Handle: RePEc:inm:orserv:v:14:y:2022:i:2:p:77-89
    DOI: 10.1287/serv.2021.0289
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