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2017, Volume 28, Issue 3
- 404-424 A multi-objective spatial queuing model for the location problem in natural disaster response
by Mohammad Hossein Zavvar Sabegh & Mohammad Mohammadi & Zeynab Dashti Khotbesara & Abolfazl Mirzazadeh
2017, Volume 28, Issue 2
- 141-162 Towards an efficient IS service management: the internal customers' zone of tolerance
by Hugo Ribeiro & Belem Barbosa - 163-184 Assessment of lean manufacturing practices: an operational perspective
by Masoud Rahiminezhad Galankashi & Syed Ahmad Helmi - 185-203 Extending the range of service facilities
by Markku Tinnilä & Jukka Kallio & Mika Raulas & Ari Vepsäläinen - 204-221 A framework for evaluating the status of supply chain integration
by Rajendra Sahu & Anil Kumar & Manoj Kumar Dash - 222-242 Presenting a multi agent system for estimating risk in supply chain management
by Leila Ahmadpour & Abolfazl Kazemi & Soroush Avakh Darestani - 243-263 Effect of shape of the demand function and permissible delay in payments on economic order quantity of high technology products
by Alok Kumar & Udayan Chanda - 264-277 Multi-product and multi-period inventory lot-sizing with supplier selection under quantity discount
by Chirawat Woarawichai & Thanakorn Naenna
2017, Volume 28, Issue 1
- 1-25 Risk assessment of construction projects by using combined model of analytical network process and DEMATEL method
by Rahman Soofifard & Mohsen Ebrahimi & Morteza Khakzar Bafruei - 26-45 A comparative evaluation of contemporary models for lean manufacturing practices
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim & Mohd Radzi Che Daud - 46-63 Maximising hotel profits with pricing and room allocation strategies
by Xun Xu & Yibai Li - 64-80 Innovation development in service firms: a three-model perspective
by Thomas Anning-Dorson - 81-97 The influence of SHRM functions on job satisfaction of employees through organisational support in a man power agency of Chennai International Airport
by A. Vasumathi - 98-140 Green supplier selection in fuzzy context: a decision-making scenario on application of fuzzy-MULTIMOORA
by Dilip Kumar Sen & Saurav Datta & Saroj Kumar Patel & Siba Sankar Mahapatra
2017, Volume 27, Issue 4
- 439-456 A goal programming and simulation based study for overall process improvement in an Indian hospital
by Bhawesh Sah & Rohit Titiyal & Sonia - 457-471 The ten most common indicators in agreements involving profit sharing plans
by Elpidio Oscar Benitez Nara & Victor Hugo Porto De Oliveira & Jacques Nelson Corleta Schreiber & João Carlos Furtado & Julio Cezar Mairesse Siluk & André Luiz Emmel Silva - 472-523 Is personality a key element of Six Sigma project success?
by Phillip W. Witt & Timothy Baker & Nancy W. Ashley & MaryAnne Winniford - 524-548 Scales for measuring mobile service quality: a literature review and identification of key dimensions
by Jun-Yeon Heo & Chie-Hyeon Lim & Kwang-Jae Kim - 549-568 An innovative model to optimise inventory management: a case study in healthcare sector
by Antonio Forcina & Antonella Petrillo & Gianpaolo Di Bona & Fabio De Felice & Alessandro Silvestri
2017, Volume 27, Issue 3
- 293-323 The impact of emotional intelligence on work life balance: an empirical study among the faculty members' performance in the private universities at Tamil Nadu, India
by A. Vasumathi & Mary T. Sagaya - 324-344 Application of lean production techniques in the manufacturing industry
by Nihan Aydınoğlu & Tuğçen Hatipoğlu & Hatice Esen and Nilgün Fığlalı - 345-365 Food production in batch manufacturing systems with multiple shared-common resources: a scheduling model and its application in the yoghurt industry
by Mojtaba Khorram Niaki & Fabio Nonino & Alireza Rashidi Komijan & Milad Dehghani - 366-383 Controllable processing time policy in job shop manufacturing systems: design and evaluation by simulation modelling
by Paolo Renna & Vincenzo Mancusi - 384-407 Manufacturing and supply chain flexibility: an integrated viewpoint
by Rajeev Kumar & Madhawanand Mishra - 408-437 Assembly line balancing, proposal of a new methodology: integrated balancing method
by Cristina Cerbaso & Alessandro Silvestri & Gianpaolo Di Bona & Antonio Forcina & Domenico Falcone
2017, Volume 27, Issue 2
- 145-166 RAILQUAL: a multiple item scale for evaluating railway passenger service quality and satisfaction
by Devi Prasad Maruvada & Raja Shekhar Bellamkonda - 167-189 A multi-criteria decision model for the selection of professional service innovative organisation
by Gunjan Soni & Kalluri Vinayak & Aditya Tyagi - 190-209 Emotional management and behavioural inhibition system in service failures
by Thuc Nghi Le - 210-238 A survey on selected supplier issues in Indian manufacturing organisations
by Manojkumar V. Dalvi & Ravi Kant - 239-261 Product allocation of warehousing and cross docking: a genetic algorithm approach
by Amin Soleimaninanadegany & Adnan Hassan & Masoud Rahiminezhad Galankashi - 262-283 Application of multi-criteria decision making methods for balanced scorecard: a literature review investigation
by Nasrin Asgari & Soroush Avakh Darestani - 284-291 A study on technique of inventory management system with respect to aviation spare parts
by Abhishek S. Rao & Naresh Nayak
2017, Volume 27, Issue 1
- 1-18 Operational efficiency and its determinants of Indian food and beverages industries: a DEA approach
by O.N. Arunkumar & T. Radha Ramanan - 19-34 Suppliers' corporate ability and consumer evaluations of a manufacturer
by Hyunjin Kang & Bowon Kim & Yun Shin Lee - 35-69 Linkage between total quality and supply chain management practices and operational performance: a review
by Sachin Modgil & Sanjay Sharma - 70-82 A new stochastic demand model for dual-sourcing supply chain considering disruption risk
by Ashkan Mohsenzadeh & Mohammad Ali Sobhanallahi & Alireza Arshadi Khamseh - 83-101 A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts
by Mohammad Mahdi Nasiri & Meysam Rahvar - 102-121 Daily capacity management for hospitals: a Brazilian case study
by Otavio Bittencourt & Vedat Verter & Morty Yalovsky - 122-143 Searching for definitions and boundaries in sustainable production system
by R.P. Mohanty & Anand Prakash
2017, Volume 26, Issue 4
- 411-427 Green sustainable operations: a case from service industry
by Avninder Gill - 428-442 Quantification of agility level using fuzzy logic approach: a case study in a battery manufacturing organisation
by C.V. Pooja & C.G. Sreenivasa - 443-458 Modelling human resources dashboard with balanced scorecard in customer and financial perspective (case study: Sepah Bank)
by Mir Mehrdad Peidaie & Mohsen Sadeghimanesh - 459-475 Analysis of issues controlling the feasibility of automobile remanufacturing business in India
by Ajay Sinha & Sandeep Mondal & Tonya Boone & Ram Ganeshan - 476-497 Cost-to-serve: a strategic tool for decision making in hotel industry using fuzzy technique
by Shilpa Parkhi & Sandeep Patil & Ayush Sharma - 498-526 Performance appraisement and benchmarking of leagility inspired enterprises: a fuzzy-based decision making approach
by Chhabi Ram Matawale & Saurav Datta & Siba Sankar Mahapatra - 527-543 Understanding contemporary models for organisational sustainability: critical review
by Amjad Khalili & Md Yusof Ismail & A.N.M. Karim
2017, Volume 26, Issue 3
- 277-293 Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory
by Arash Shahin & Azam Khalili & Masoud Pourhamidi - 294-317 A hybrid MCDM model for identification and prioritisation of the factors affecting shopping behaviour of foreign tourists
by Mohammad Mahmoudi Maymand & Seyed Hojjat Bazazzadeh & Roya Eghbal - 318-331 Development of a sustainable strategic marketing model for self-help groups - an analytical hierarchical approach
by C.H. Salwa & T. Radha Ramanan - 332-346 A goal programming model for liquidity management: a case study
by Mousa Ali Hossein Zadeh & Kamran Khalili - 347-364 Bank characteristics, ownership and profitability of commercial banks: panel evidence from India
by Padmasai Arora & Hitesh Arora - 365-385 Theory of constraints applied to scheduled and unscheduled patient flows: does it improve process performance?
by Stefania Bisogno & Armando Calabrese & Nathan Levialdi Ghiron & Alberto Pacifici - 386-410 Different aspects in design and development of flexible fixtures: review and future directions
by Suman Gothwal & Tilak Raj
2017, Volume 26, Issue 2
- 141-161 How initiatives renew operations strategy and its linkage to competitive strategy: a micro-level perspective
by Emmanuel D. Adamides & Eleni Karfaki - 162-185 Cell formation in a cellular manufacturing system under uncertain demand and processing times: a stochastic genetic algorithm approach
by Gokhan Egilmez & Samrat Singh & Orhan Ozguner - 186-210 Factors influencing on Iran's image as a tourism destination
by Somaye Mahmoudi & Bahram Ranjbarian & Saeed Fathi - 211-237 A multi-objective optimisation model for cooperative supply chain planning
by Wafa Ben Yahia & Naoufel Cheikhrouhou & Omar Ayadi & Faouzi Masmoudi - 238-276 Extension of TODIM for decision making in fuzzy environment: a case empirical research on selection of industrial robot
by Dilip Kumar Sen & Saurav Datta & Siba Sankar Mahapatra
2017, Volume 26, Issue 1
- 1-17 Revealing customer dominant logic in healthcare services
by Kaisa Seppänen & Janne Huiskonen & Jouni Koivuniemi & Henri Karppinen - 18-48 The moderating effect of supply chain role on the relationship between social capital and performance
by Byung Hak Leem & K.J. Rogers - 49-67 Designing a fuzzy approach for modelling the performance evaluation of education service providers
by Prasun Das & Srabanti Mukherjee - 68-96 Energy saving in operations management through variable-speed drive technology: environmental versus economic convenience
by Maurizio Faccio & Mauro Gamberi - 97-121 Building a comprehensive service supply chain conceptual framework: a step ahead, based on comparative analysis of previous frameworks
by Asher Ramish & Tashfeen M. Azhar & Haroon Rasheed - 122-140 Efficacy appraisal model of TQM elements in auto industry in India
by Vineet Gupta & Raj Kumar & Dixit Garg
2016, Volume 25, Issue 4
- 413-439 A fuzzy-based decision support framework for product recovery process selection in reverse logistics
by Anil Jindal & Kuldip Singh Sangwan - 440-458 Purchase intention towards genetically modified foods: evidence from Chinese consumers
by Qiong Yao & Wenfang Jiang - 459-478 Throughput analysis of the overhaul line of a repair depot
by Rajiv N. Rai & Nomesh Bolia - 479-507 Measuring service quality perception of students in business schools
by Pradeep Joshi & Suresh Kumar Chadha - 508-530 Cooperative inventory model for vendor-buyer system with quantity and freight discounts
by Wakhid Ahmad Jauhari & Kartika Winingsih - 531-549 Service quality and customer satisfaction in public transport operations
by Christian Tabi Amponsah & Samuel Adams
2016, Volume 25, Issue 3
- 275-293 Value creation through lean management: a case study of healthcare service operations
by Mohammad Asif Salam & Sami A. Khan - 294-312 A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational performance in law enforcement agencies
by Aleksander Aristovnik & Janko Seljak & Nina TomaževiÄ - 313-333 A framework for lean manufacturing implementation
by Jaiprakash Bhamu & Kuldip Singh Sangwan - 334-346 Customer-based brand equity and firms' performance in the telecom industry
by Muhammad Farooq Buzdar & Saquib Y. Janjua & Mian Asif Khurshid - 347-360 A linear mathematical model for a transportation-inventory problem in a two-stage supply chain with different types of fuels for vehicles
by Alireza Amini & Reza Ghodsi - 361-389 Effects of experience and contract on relational norms and performance in SCM
by Bowon Kim & Kwangtae Park & Geun-wan Park & Jeong Eun Sim - 390-412 Multi-attribute market segmentation for the major customers of an Iranian steel-making company using value proposition elements
by Zahra Yavari & Bahram Ranjbarian & Saeedeh Ketabi
2016, Volume 25, Issue 2
- 135-154 Sustained competitive advantage through green supply chain management practices: a natural-resource-based view approach
by Erlinda N. Yunus & Michael D. Michalisin - 155-172 Non-performing assets of public and private sector banks in India - a comparative study
by R. Bhaskaran & Lalit Bhalla & Vishal Sarin & Sukhpreet Kaur & Afzalur Rahman & Gagandeep Singh & Amit M. Bhattacharya & Abhishek Kumar Jha & Pooja Verma - 173-205 Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
by Rana Basu & Prabha Bhola - 206-235 Two-warehouse inventory model for non-instantaneous deteriorating items with stock dependent demand, partial backlogging and inflation over a finite time horizon
by M. Palanivel & R. Uthayakumar - 236-258 Scheduling comparison between multi-objective mathematical models and genetic algorithms approach in the textile industry
by Can Celikbilek & Tugba Tunacan & Gürsel A. Süer & Omer Dulkadir - 259-273 Customer self-service platform: the next practice for servitization of manufacturing
by Yong Nie & Michitaka Kosaka
2016, Volume 25, Issue 1
- 1-20 Throughput accounting: an overview and framework
by Shilpa Parkhi & Madhusudhan Tamraparni & Lavesh Punjabi - 21-47 Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
by Bowon Kim & Sunghak Kim - 48-64 Redefining service quality scale with customer experience quality scale: a critical review
by Atul Gupta - 65-79 Sustainable humanitarian operations: closed-loop supply chain
by Daria Battini & Umberto Peretti & Alessandro Persona & Fabio Sgarbossa - 80-98 Impact of reverse logistics on apparel industry
by Rohit Kumar Singh & Padmanav Acharya & Divya Taneja - 99-119 Measurement of service quality of upstream and downstream supply chain
by Juhi Kamakoty & Nagendra Sohani - 120-133 Prediction of Iran's renewable energy generation in the fifth development plan
by S. Kamal Chaharsooghi & Mohsen Rezaei
2016, Volume 24, Issue 4
- 433-458 Service quality in pharmaceutical supply chain - a study with reference to three major cities of Andhra Pradesh, India
by P. Uma Maheswari Devi & B. Sankara Rao & B. Raja Shekhar & N. Udaya Bhaskar - 459-483 Maintenance policy in job-shop manufacturing systems with reminder cell
by Paolo Renna - 484-503 A robust optimisation model for remanufacturing network design problem with one-way substitution
by Alireza Ghafarimoghadam & Atefeh Karimi & Mohammad Mousazadeh & Mir Saman Pishvaee - 504-530 An empirical investigation on integrated logistics capabilities, supply chain agility and firm performance
by Santanu Mandal - 531-547 Sales forecasting of a dairy product manufacturing company: a comparative study of autoregressive integrated moving average and local linear neuro-fuzzy models
by Babak H. Tabrizi & Seyed Farid Ghaderi - 548-569 Logistics service providers coordinating sustainable supply chains: a fast food industry case
by Mauro Vivaldini & SÃlvio R.I. Pires
2016, Volume 24, Issue 3
- 289-307 An empirical study on customer preference towards online shopping among engineering students in a private university in Vellore District, Tamil Nadu, India
by A. Vasumathi & K. Sasi Rekha & R. Subashini - 308-330 Development of fuzzy PROMETHEE algorithm for the evaluation of Indian world-class manufacturing organisations
by Abhijeet K. Digalwar & Prasanna A. Date - 331-362 Operations management in improving elderly home care
by Annastiina Rintala & Henri Karppinen & Jouni Koivuniemi - 363-378 Resource-demand sites planning using a charged particles optimisation algorithm
by Ameneh Shahsavari - 379-396 Artificial neural networks and case-based reasoning models for predicting tool life and tool-shim interface temperature
by M. Anthony Xavior & S. Margret Anouncia - 397-417 A hybrid push/pull design of kanban systems during production ramp-up phase
by Florian Klug - 418-432 Developing a scale for measuring service quality in the public sector
by Muhammad Asif & Muhammad Usman Awan & Shahbaz Ul Haque
2016, Volume 24, Issue 2
- 147-166 An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
by Ki-Jung Ju & Byeonghwa Park - 167-185 Application of re-layout approach for cellular layout in manual assembly process
by Wai-Tien Chip & Shye-Nee Low & Shahrul Kamaruddin - 186-207 Optimisation of perforated plate matrix heat exchanger surfaces using Taguchi and analysis of variance method
by Anish K. John & K. Krishnakumar - 208-234 A system dynamic approach to study the behaviour of serial supply chain under uncertain environment
by Sanjita Jaipuria & Siba Sankar Mahapatra - 235-266 Analysis of an M/G/1 feedback retrial queue with unreliable server, non-persistent customers, single working vacation and vacation interruption
by P. Rajadurai & M.C. Saravanarajan & V.M. Chandrasekaran - 267-288 Capital project selection using an integrated AHP-LP model: a case study in a developing economy
by Ike C. Ehie & Emmanuel O. Oyatoye & Innocent G. Joseph
2016, Volume 24, Issue 1
- 1-17 Measuring service quality in Indian hospitals: an analysis of SERVQUAL model
by Pooja Kansra & Abhishek Kumar Jha - 18-32 Examining the effect of risk on bank performance by using data envelopment analysis
by Mohammad Mahallati Rayeni & Faranak Hosseinzadeh Saljooghi - 33-72 A batch arrival unreliable server queue with two phases of service and Bernoulli vacation schedule under randomised vacation policy
by Gautam Choudhury & Mitali Deka - 73-98 Development of framework for predictive maintenance in Indian manufacturing sector
by Nishit Kumar Srivastava & Sandeep Mondal - 99-124 An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
by Sivanesan Murali & Singaram Pugazhendhi - 125-146 Group scheduling in a cellular manufacturing shop to minimise total tardiness and nT: a comparative genetic algorithm and mathematical modelling approach
by Gokhan Egilmez & Emre M. Mese & Bulent Erenay & Gürsel A. Süer
2016, Volume 23, Issue 4
- 387-406 Using discrete-event simulation and the Taguchi method for optimising the production rate of network failure-prone manufacturing systems with perishable goods
by Hiva Malekpour & Seyed Mojtaba Sajadi & Hashem Vahdani - 407-442 Maximum entropy approach for an unreliable M X /G/1 queueing system with Bernoulli vacation, restricted admission and delayed phase repair under N-policy
by Madhu Jain & G.C. Sharma & Varsha Rani - 443-466 Continuous review inventory models under service level constraint with probabilistic fuzzy number during uncertain received quantity
by Nughthoh Arfawi Kurdhi & Sutanto & Kristanti & Maria Veany Alvitaria Prasetyawati & Sri Maria Puji Lestari - 467-485 Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour: does gender make a difference?
by Mustafa Daskin & Azilah Kasim - 486-509 A framework for systemising services from an operations management perspective
by Michael Leyer
2016, Volume 23, Issue 3
- 257-276 An empirical study on the issues and challenges faced by HR professionals in an IT company in Karnataka, India
by P. Saravanan & A. Vasumathi & R. Subashini - 277-297 Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
by Zahra Yavari & Bahram Ranjbarian & Saeedeh Ketabi - 298-315 Performance measurement system in supply chain management: application in the service sector
by Tálita Floriano Dos Santos & Maria Silene Alexandre Leite - 316-346 Shift from product supply chain management to services supply chain management: a review
by Vikas Thakur & Ramesh Anbanandam - 347-386 A combined confirmatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
by Rakesh D. Raut & Sachin S. Kamble & Manoj Kumar Jha
2016, Volume 23, Issue 2
- 135-152 A new bi-level meta-heuristic approach for a single machine JIT-scheduling in the batch delivery system with controllable due dates
by Mehdi Abedi & Hany Seidgar - 153-168 Developing a scale for service quality measurement in banks
by Muhammad Asif & Muhammad Usman Awan & Muhammad Shakeel Sadiq Jajja & Haseeb Ahmad - 169-186 Better user-developer communication in service development by collaborative physical modelling
by Pia Helminen & Samuli Mäkinen & Mari Holopainen - 187-200 Evaluating the machinability of Ti-6Al-4V using coated carbide inserts
by R. Vinayagamoorthy & M. Anthony Xavior - 201-216 A decision support system for vendor selection and quota allocations using dependent and independent criteria
by Alireza Alizadeh & Mehri Chehrehpak & Mohsen Jafari Ashlaghi - 217-234 The role of strategic human resource management (SHRM) impacting employee's performance through perceived organisational support in a manpower agency of international airlines at Chennai International Airport, Tamil Nadu, India - an empirical study
by C. Colin Crispin & A. Vasumathi & R. Subashini - 235-256 A hospital admission planning model for operating room allocation under uncertain demand requirements
by Phongchai Jittamai & Thirapan Kangwansura
2016, Volume 23, Issue 1
- 1-17 Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India
by V.K. Gupta - 18-42 Simulation model for closed loop repairable parts inventory system with service level performance measures
by Rohit Kapoor & Bhavin J. Shah - 43-58 Eco-innovation practices: a case study of green furniture manufacturers in Indonesia
by Yudi Fernando & Muhammad Shabir Shaharudin & Nabsiah Abdul Wahid - 59-75 The impact of demographic profile on emotional intelligence among the faculty members performance in the educational institutions in Tamil Nadu, India - an empirical study
by A. Vasumathi & Mary T. Sagaya & R. Subashini - 76-112 The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia
by Bahaà Abdul-Hafez Attallah Al-Nady & Sulieman Ibraheem Shelash Al-Hawary & Main Naser Alolayyan - 113-134 Lay-out optimisation through an integrated approach based on material flow and operations mapping using a commercial software
by Antonella Petrillo & Fabio De Felice & Alessandro Silvestri & Domenico Falcone
2015, Volume 22, Issue 4
- 395-412 A heuristic to minimise the idle time of the rental/critical machine in a flowshop
by R. Pugazhenthi & M. Anthony Xavior - 413-441 Multi-criteria decision-making in the management of humanitarian operations
by Fabio Sgarbossa & Umberto Peretti & Alessandro Persona & Peter Tatham - 442-454 Reverse supply chain flexibility: a theoretical framework of research dimensions
by Rohit Kumar Singh & Padmanav Acharya - 455-468 Assessment of upstream service quality of supply chain
by Juhi Kamakoty & Nagendra Sohani - 469-494 Supply chain services contract pricing framework - a case study of electrical distributor
by Bimal P. Nepal & Naveenan Arjunan & Pradip Kumar Krishnadevarajan & F. Barry Lawrence - 495-521 Coordination of pricing, advertising, and production decisions for multiple products
by Naeem Bajwa & Charles R. Sox
2015, Volume 22, Issue 3
- 257-286 Service quality improvement at public utilities: a case
by Anupama Prashar - 287-303 E-service quality dimensions' effect on customers' willingness to buy: structural equation modelling approach
by Anil Kumar & Manoj Kumar Dash - 304-322 Assigning patients to rooms in a private hospital in Kuwait
by Humoud Alsabah & Majid M. Aldaihani & Ali Allahverdi - 323-335 Improving workplace by using 5'S tool - a typical application of sorting method
by Syed Anwarul Islam & Sheikh Muktadir Hossain & Mazharul Hassan & Nilufa Yeasmin - 336-362 Issues and challenges faced by organised and unorganised retail outlets of food and grocery in India - an empirical study
by A. Vasumathi & R. Subashini - 363-393 Demurrage cost reduction in cement manufacturing plant
by G.S. Dangayach & Ankit Jain
2015, Volume 22, Issue 2
- 123-142 Origin, principles and applications of Lean Six Sigma concept: extractions from literature arena
by Darshana Kishorbhai Dave & R. Murugesh & S.R. Devadasan - 143-164 Genetic algorithm for supply chain modelling: basic concepts and applications
by Hokey Min - 165-188 Green supplier selection: a fuzzy AHP and fuzzy ARAS approach
by Reza Kiani Mavi - 189-209 The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India - an empirical study
by Mary T. Sagaya & A. Vasumathi & R. Subashini - 210-220 A framework for a customer approach to performance measurement in a service context
by Juhani Ukko & Sanna Pekkola - 221-234 Retail shelf space allocation considering inventory replenishment
by Hasmukh K. Gajjar & Gajendra Kumar Adil - 235-255 Plant location selection of a manufacturing industry using analytic hierarchy process approach
by Suman Gothwal & Rajeev Saha
2015, Volume 22, Issue 1
- 1-20 Customer expectations about the service offered by fitness centres in Natal/RN: a study under the perspective of the analysis of clusters
by Evadio Pereira Filho & Domingos Fernandes Campos & Marcel L. Ribeiro Dantas - 21-39 Evaluating lean implementation performance in Indian MSMEs using ISM and AHP models
by M.M. Ravikumar & K. Marimuthu & P. Parthiban - 40-59 Remanufacturing process: the case of heavy equipment support services
by Vaishali Sharma & S.K. Garg & P.B. Sharma - 60-85 Cost savings in hospital materials management: look-back versus look-ahead inventory policies
by Raffaele Iannone & Alfredo Lambiase & Salvatore Miranda & Stefano Riemma & Debora Sarno - 86-100 A decision support system for IMS selection based on fuzzy VIKOR method
by Seema & Darshan Kumar - 101-121 On single item time weighted mixture inventory models with independent stochastic lead times
by Achin Srivastav & Sunil Agrawal
2015, Volume 21, Issue 4
- 389-419 Twenty years research on lean management in services: results from a meta-review
by Michael Leyer & Leonid Vogel & Jürgen Moormann - 420-434 Studying the impact of challenges training system on effectiveness of human resources management practices (case study: Iran's petrochemical industry)
by Hadi Teimouri & Mansour Moazami & Kouroush Jenab - 435-465 A mathematical programming model for a multi-objective supplier selection and order allocation problem with fuzzy objectives
by Nima Kazemi & Ehsan Ehsani & Christoph H. Glock & Kurt Schwindl - 466-478 Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company
by Arash Shahin & Noushin Ghofrani Isfahani - 479-503 Three level supply chain model with variable demand rate under partial trade credit policy
by Narayan Singh & Bindu Vaish & S.R. Singh - 504-531 Conceptual approach for value driven performance in servitising companies
by Riham Adel & Stefan Alexander Wiesner
2015, Volume 21, Issue 3
- 265-288 Using means-end chains and hierarchical value maps in leisure winery tourism values for Taiwanese and Chinese tourists
by Tsu-Ming Yeh & Shu-Nui Wu & Mei-Yuan Jeng - 289-309 An integration of SERVQUAL dimensions and logistics service quality indicators (A case study)
by Reza Ahmadi Kahnali & Ahmad Esmaeili - 310-331 Proposing a model for optimising planned lead-times and periodicity in MRP systems under uncertainty
by Haibatolah Sadeghi & Ahmad Makui & Mehdi Heydari & Amir Hossein Ghapanchi - 332-353 Perceived barriers to e-commerce adoption in SMEs in developing countries: the case of travel agents in Egypt
by Mohamed Abou-Shouk & Mohammed I. Eraqi - 354-369 The visiting motivation, perceived value and future behavioural intentions of winery tourists
by Tsu-Ming Yeh & Mei-Yuan Jeng - 370-388 The influence of SERVQUAL dimensions on customer loyalty in banking sector, India - an empirical study
by A. Vasumathi & R. Subashini
2015, Volume 21, Issue 2
- 127-149 Using VAR for strategic capacity allocation: an airline perspective
by Steven Leon & Joseph Szmerekovsky & Denver Tolliver - 150-174 A framework for service quality improvement in multi-stage processes
by Sheila Roy & Indrajit Mukherjee - 175-186 The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
by Fan-Yun Pai - 187-199 Development of a methodology to evaluate lean remanufacturing characteristics in a manufacturing organisation
by S. Vinodh & C. Vasantha Kumar & K.J. Manjunatheshwara - 200-216 Alternative energy supply chain management issues: wind generation considerations in Ohio
by Alan D. Smith - 217-237 A unique support vector regression for improved modelling and forecasting of short-term gasoline consumption in railway systems
by Ali Azadeh & Azam Boskabadi & Shima Pashapour - 238-264 Strategy for supplier development program implementation: a case study
by Srikanta Routroy & C.V. Sunil Kumar
2015, Volume 21, Issue 1
- 1-26 Optimisation of multi-stage supply chain systems by integrated simulation-variable neighbourhood search algorithm
by Ali Azadeh & Ali Zahedi Anaraki & Sara Motevali Haghighi & Zahra Jiryaei & Fatemeh Nadarlou - 27-49 Measuring brand equity of cosmetic chain stores by hybrid multiple criteria decision making methods
by Tsu-Ming Yeh & Pei-Ling Hsieh - 50-72 Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL
by Hitesh Arora & Padmasai Arora - 73-86 Exploring the relationship between efficiency of inventory management and firm performance: an empirical research
by Khaled Elsayed - 87-111 Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
by M. Sridhar & P. Ganesan - 112-125 The effects of lean production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
by Amir Samarrokhi & Kouroush Jenab & Philip D. Weinsier
2015, Volume 20, Issue 4
- 385-397 Option contract application in emergency supply chains
by Masoud Rabbani & Hamed Vafa Arani & Hamed Rafiei - 398-417 Proposing a method for implementing business process re-engineering
by Fereshteh Mashhadi & Adel Azar & Arash Shahin - 418-440 Developing scenario-based robust optimisation approaches for the reverse logistics network design problem under uncertain environments
by Reza Babazadeh & Fariborz Jolai & Jafar Razmi - 441-460 Developing a self-diagnostic framework for assessing service excellence
by Muhammad Asif & Matthias H.J. Gouthier - 461-480 Application of lean construction principles to reduce construction process waste using computer simulation: a case study
by Amin Nikakhtar & Alireza Abbasian Hosseini & Kuan Yew Wong & Amir Zavichi - 481-500 Factors effective on entrepreneurship in small and medium enterprise
by Abolfazl Rohani & Elham Keshavarz & Arezu Keshavarz
2015, Volume 20, Issue 3
- 271-288 Evaluating alternatives of product design: a multi criteria group decision making approach
by Dira Ernawati & I. Nyoman Pujawan & I. Made Londen Batan & Maria Anityasari - 289-301 Analysing the performance of emergency department by simulation: the case of Sirjan Hospital
by Zahra Sepehri & S. Mohammad Arabzad & Seyed Mojtaba Sajadi - 302-319 Capabilities as components of competitive strategy in the Portuguese service sector
by Carlos F. Gomes & Mahmoud M. Yasin & Michael H. Small - 320-337 Simulation optimisation of total cost in M/G/C retrial queuing systems with geometric loss, feedback and linear retrial policy
by Ali Azadeh & Seyedeh Salimian Rizi & Mohammad Abdollahi & Ehsan Fathi & Seyed Hamed Mahmoudi