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Operations management in improving elderly home care

Author

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  • Annastiina Rintala
  • Henri Karppinen
  • Jouni Koivuniemi

Abstract

The roots of operations management (OM) in manufacturing context, but there has been a growing interest in applying OM approaches in different types of service contexts, including the non-profit sector. In this study, we explore what OM research can do to support the improving of elderly home care. A systematic literature review was done to find out the typical managerial implications of service operations management (SOM) research. Interviews and a group decision support system session during an improvement project were used to point out the operational-level problems and development targets in organising elderly home care. By comparing the research focus of SOM with the operational-level problems observed in the case context, the paper helps in bridging the gap between SOM theory and practice. This research helps both researchers and practitioners understand how SOM research can benefit different types of target organisations.

Suggested Citation

  • Annastiina Rintala & Henri Karppinen & Jouni Koivuniemi, 2016. "Operations management in improving elderly home care," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 24(3), pages 331-362.
    • Handle: RePEc:ids:ijsoma:v:24:y:2016:i:3:p:331-362
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    Cited by:

    1. Mohamed Cissé & Semih Yalçindag & Yannick Kergosien & Evren Sahin & Christophe Lenté & Andrea Matta, 2017. "OR problems related to Home Health Care: A review of relevant routing and scheduling problems," Post-Print hal-01736714, HAL.

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