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Content
2022, Volume 42, Issue 2
- 195-206 Assessment of service quality of private hospitals in Southern India
by G. Yoganandan - 207-228 Influential factors of apricot market supply in Kandahar, Afghanistan
by Sardar Mohammad Hashimi & Nolila Mohd Nawi & Norsida Man & Khal Mohammad Ahmadzai - 229-245 Impact of implementing TPM-based tool cost management approach in Indian manufacturing industry
by Pardeep Gupta & Sachit Vardhan - 246-266 Deciding on inventory allocation policies in the auto parts Brazilian distribution chain
by Fabio Cardoso & Maria Lucia Galves & Jose Vieira - 267-280 Knowledge base and BOTs – redefining workforce estimation model
by Varsha Deb & Vasudha Vashisht & Nidhi Arora - 281-293 Integrated model of organisational culture and succession planning in the context of higher education institutions: a brief review
by Nazia Keerio & Abd Rahman Ahmad & Zaheer Abbas
2022, Volume 42, Issue 1
- 1-31 The effects of total quality management practices on sustainable performance: perspective from Malaysia
by Kit Yeng Sin & Muhammad Shahar Jusoh & Choon Ling Sim - 32-51 Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
by Niloofar Saadat & Nosratoollah Shadnoush & Ehsaneh Nejad Mohammad Nameghi - 52-74 Exploring the impact of orientations on hospital-supplier collaboration: an empirical study
by Santanu Mandal & Sreejith Nair & Arjun Sreedhar & Uthra Vijeshwari - 75-102 Analysis of a multi-echelon supply chain network with Erlang replenishments, ( s , S ) inventory policies, lost sales and Poisson external demand
by Despoina D. Ntio & Michael I. Vidalis & Stylianos I. Koukoumialos & Alexandros C. Diamantidis - 103-128 Competing value framework model of organisational culture and job performance: an examination of the mediating role of HPHR practices
by Ali Zeb & Nor Hazana Abdullah & Khawar Hussain & Misnah - 129-150 Medical supplies lot-sizing with supplier selection in Thailand healthcare supply chain sector
by Rachanida Rod-iw & Thanakorn Naenna
2022, Volume 41, Issue 4
- 381-403 Building supply chain resilience in supply chain disruption: the role of organisational ambidexterity
by Nishant Agrawal & Rajesh Kumar Jain - 404-430 How to increase access to kidney transplantation: the analysis of a Brazilian public hospital through operations management
by Ana Carolina Pereira De Vasconcelos Silva & Thaís Spiegel & Luiz Felipe Scavarda & Augusto Da Cunha Reis - 431-443 Implementation of kaizen a lean manufacturing tool in a surgical equipment manufacturing industry
by Shaman Gupta & Pankaj Chandna - 444-462 Customer satisfaction and loyalty in Malaysian resort hotels: the role of empathy, reliability and tangible dimensions of service quality
by Si Ni Yeong & Dan Knox & Guru Prabhakar - 463-485 Web analytics applications, opportunities and challenges to online retail in India
by Vikas Kumar & Ogunmola Gabriel Ayodeji - 486-513 Prioritisation of barriers in implementing sustainable practices in public healthcare sector: an integrated DEMATEL, ISM and PROMETHEE model
by E.N. Anilkumar & R. Sridharan & P.N. Ram Kumar
2022, Volume 41, Issue 3
- 241-259 Multi-manned assembly line balancing using exact solution approach - a case study of a tricycle assembly line
by Ashish Yadav & Sunil Agrawal - 260-278 Simulation of cutting corners chain in healthcare services
by Ali Alizadeh-Zoeram & Alireza Pooya & Zahra Naji-Azimi & Ali Vafaee-Najar - 279-295 Strategic service innovation in the sports industry: case of the Korean Professional Baseball League
by So Ye Yang & Paul Hong - 296-323 A fuzzy mathematical programming model for sustainable supply chain under competition and uncertainty environment
by Mojtaba Aghajani & Abdol Hamid Safaei Ghadikolaei & Hasan Ali Aghajani & Mohammad Valipour Khatir - 324-342 Blood supply chain: the impact of facility location and inventory allocation decisions for non-blood inventories - analytical case study
by Mohan Gopalakrishnan & Srimathy Mohan - 343-356 Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation: an empirical study
by Nikhil Agrawal & Dhruv Sangwan & H. Mahesh Prabhu - 357-368 Modelling queues at ferry stations: principles and application
by Iñigo L. Ansorena - 369-380 Work-life balance of women professionals: impact and implications
by Sangita Dutta Gupta & Mafruza Sultana
2022, Volume 41, Issue 1/2
- 8-29 Assessing the degree of perceived risk in adoption of mobile payment system by retailers in India
by Bharti Ramtiyal & Deepak Verma & Ajay Pal Singh Rathore - 30-58 Quality assessment of Brazilian fast-food business services
by Ana Carla De Souza Gomes Dos Santos & Thamirys Da Silva Sena Souza & Letícia Ali Figueiredo Ferreira & Sérgio Augusto Faria Salles & Layanne Andrade Mendonça & Augusto Da Cunha Reis - 59-81 Markov analysis of academic performance of students in higher education: a case study of an engineering institution
by K.K. Eldose & B.D. Mayureshwar & K. Ratna Kumar & R. Sridharan - 82-101 The impact of total quality management by mediator's compliance and information technology on education performance in secondary schools Iraq
by Sami Abdullah Kadhim & Md Fauzi Bin Ahmad - 102-113 Completion time variance and the product rate variation problem
by Amrutha Renganathan & G. Srinivasan - 114-141 A multi-objective mathematical model for the design of a closed cycle green distribution network of mass consumption products
by John Willmer Escobar & José Luis Ramírez Duque & Alejandro López Vélez & Mauricio Aguilar - 142-162 Distribution channel coordination in green supply chain management in the presence of price premium effects
by Tatavarty Guru Sant - 163-183 Analysis of post-harvest supply chain impediments for rural employability and waste reduction
by Rahul Priyadarshi & Srikanta Routroy & Girish Kant Garg - 184-202 Supply chain contracts with price and effort dependent demand
by S. Yamini - 203-223 Using time motion study to identify the determinants of patient satisfaction and impact of long appointment wait time: an empirical case of radiology department
by Amandeep Dhaliwal - 224-240 Modelling a multi-objective problem for emergency response in disaster management: emphasising on mitigating the impact of the delay in the crisis severity
by Mohd Anuar Arshad & Arshad Mahmood & Muhammad Salman Shabbir & Ahmed Faisal Siddiqi & Mazhar Abbas & Gadir Sleimany
2021, Volume 40, Issue 3
- 305-323 Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique - with a case study in the steel industry
by Arash Shahin & Nahid Aminsabouri & Kamran Kianfar - 324-345 A review on methods for materials planning and control in healthcare organisations
by Najla Alemsan & Guilherme Luz Tortorella & Alejandro Francisco Mac Cawley Vergara & Rapinder Sawhney - 346-371 Comparison of demographic, geographic, psychographic and behavioural approach to customer segmentation
by Peter Madzík & Karol Čarnogurský & Miroslav Hrnčiar & Dominik Zimon - 372-406 A framework for enhancing the fresh food retail supply chain performance: evidence from India
by Rose Antony & Vivekanand B. Khanapuri & Karuna Jain - 407-425 Antecedents of investor sentiment in Jordan market: exploratory study via the structural equation modelling approach
by Mohammed Iqbal Al-Ajlouni & Nawaf Alghusin - 426-444 Employee loyalty on organisational success - an empirical study
by A. Vasumathi & Stephan Thangaiah IS & Anand Kumar D & Rajesh Mamilla
2021, Volume 40, Issue 2
- 143-169 Project success in international development projects: the case of Lebanon
by Mira Thoumy & Ghassan Beyrouthy & Chantal Souaid - 170-187 Exploring the link between inventory and working capital through variability reduction across a food-based CPG supply chain - an empirical case study
by Mohan Gopalakrishnan & Srimathy Mohan - 188-202 Relationship between government and public sector universities in the perspective of agency theory: a brief review
by Zaheer Abbas & Abd Rahman Bin Ahmad & Muhammad Saeed Shahbaz & Muhammad Mujtaba Asad - 203-216 'Attitudinal and behavioural' loyalty toward green buildings among generations from baby boomers to Z
by Osama A. Abdelkader & Sherif Attallah - 217-252 The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes
by Pratima N. Dabholkar & Hema Date - 253-285 A dynamic literature review on 'lean and agile' supply chain integration using bibliometric tools
by Ibrahim Oluwole Raji & Tommaso Rossi & Fernanda Strozzi - 286-304 Lean practices and the adoption of digital technologies in production
by Robin Von Haartman & Lars Bengtsson & Camilla Niss
2021, Volume 40, Issue 1
- 1-22 Activity-based management as economic effect measurement for implementing ISO 9001:2015 clause
by Muhammad Rosiawan & Moses Laksono Singgih & Erwin Widodo - 23-46 Measuring effectiveness of ticketing services of public transportation
by Govind Nath Srivastava & Harsh Purohit - 47-67 An optimisation approach for simulation operator allocation and job dispatching rule in a cellular manufacturing system
by Saeid Jafarzadeh Ghoushchi & Ali Abbasi - 68-86 State of art review on strategies, tools and indicators of sustainable manufacturing
by R.M. Thirupathi & S. Vinodh & S. Dhanasekaran - 87-108 Comparison of discrete and continuous travel time models for a multi-aisle AS/RS under different operating conditions
by Vishwesh Singbal & Gajendra Kumar Adil - 109-141 Analysing the sustainability of plastic part manufacturing supply chain using matrix-digraph-based approach
by K. Sivakumar & R. Jeyapaul & K.E.K. Vimal & V. Raja Sreedharan
2021, Volume 39, Issue 4
- 451-476 Pre-training analysis for student's placement training using hendecagonal fuzzy number with similarity measure
by M. Revathi & M. Valliathal - 477-494 A quantitative exploration of service brand avoidance and its antecedents
by Pierre Mostert & Sotira Petrou & Daniel J. Petzer & Adele Berndt - 495-527 Analysis of the factors that influence adoption of information from managerial responses to negative electronic word-of-mouth
by Fayiz Shrafat & Dia Zeglat & Waed Ensour & Nael Mosa Sarhan - 528-540 Assessment of operational performance indicators from dual perspectives: traditional versus contextual
by Adenike Aderonke Moradeyo - 541-562 Relationship between service quality, consumer values, satisfaction and loyalty: an empirical study of a shopping mall
by Domingos Fernandes Campos & Kelson Wagner Da Silva Barros & Lieda Amaral De Souza & Julio Cesar Ferro De Guimarães - 563-582 Developing dimensions of the marketing-operations alignment construct
by Kedwadee Sombultawee & Sakun Boon-itt - 583-599 A two period lot sizing and pricing model for a perishable/seasonal item
by Prakash Abad
2021, Volume 39, Issue 3
- 301-315 A case of 55 years of servitisation in the frozen concentrated orange juice industry
by Silvio R.I. Pires & João Batista De Camargo Junior & Pedro Domingos Antoniolli - 316-336 Big data project management by agile approach: in the case of the Seoul Metropolitan City Owl Bus
by Sung Hyun Kim & Chang Ik Song & Kyung Hoon Yang - 337-361 A decision problem for bank branch site selection: a GIS mapping perspective with maximal covering location problem: a case study of Isfahan, Iran
by Zahra Namazian & Emad Roghanian - 362-376 Horizontal collaboration in oligopoly supply chain
by Sonu Rajak & P. Parthiban & R. Dhanalakshmi - 377-398 Nursing service planning for the satisfaction of patients: models and algorithms
by Seyed Sirvan Sharifi & Mahdi Yousefi Nejad Attari & Ali Ebadi Torkayesh & Ensiyeh Neishabouri Jami - 399-414 Value stream mapping, a tool for optimum implementation of systemic lean intervention: a case study of a livestock commercial farm in Nigeria
by Daniel E. Ufua & Ayodotun Stephen Ibidunni & Mosunmola Olufunmi Akinbode & Chinyerem Grace Adeniji & Busola Elizabeth Kehinde - 415-437 Sustainable product development of tablet device using environmental conscious QFD - weighted decision matrix evaluation: a case study
by K.J. Manjunatheshwara & S. Vinodh - 438-450 New realities in services: challenges and opportunities
by Pratap Chandra Mandal
2021, Volume 39, Issue 2
- 151-180 A deterministic inventory model of aluminium refreshment cans in reverse supply chain
by Sasmita Mohapatra & Ajay Kumar Behera & Rabindra Narayan Mahapatra & Harish Chandra Das & Malay Kumar Pradhan - 181-211 A mathematical model for pollution and cost optimised logistics based on environmental vehicle standards for SMEs
by Anand Jaiswal & Cherian Samuel & G. Abhishek Ganesh - 212-234 The complementarity of lean manufacturing practices with importance-performance analysis: how does it leverage inventory performance?
by Gusman Nawanir & Yudi Fernando & Kong Teong Lim - 235-261 Working capital models: a generic framework
by Lotta Lind & Timo Kärri & Veli Matti Virolainen & Sari Monto - 262-282 Facility layout problem by integration of AHP and computer simulation with DEA
by Saeedeh Ketabi & Mahsa Ghandehari & Mehdi Poormostafa Khoshkrodi - 283-299 On the impact and sustainability of health information exchanges in the hospital supply chain
by Henry Aigbedo
2021, Volume 39, Issue 1
- 1-25 The home care districting problem: an application to family clinics
by Olavo Alves Diogo & Eduardo Raupp De Vargas & Peter F. Wanke & Henrique Correa - 26-36 The role of TQM in education: an empirical investigation of preparatory schools of Iraq
by Sami Abdullah Kadhim & Md Fauzi Bin Ahmad - 37-61 Managing operations in professional service organisations - identifying roles and tasks of professionals and managers in courts
by Tiina Puolakka & Petra Pekkanen & Timo Pirttilä - 62-80 An empirical study on supply chain management practices within the hotel segment in Spain using an artificial intelligence technique
by Luís E. Carretero Díaz & Alba Araujo Abreu & Pablo García Estevez & Silvio R.I. Pires - 81-97 The path to digital transformation: overcoming prejudice in the digital era with service operations
by João Reis & Nuno Melão - 98-120 Optimal inventory management system for deteriorating items with linear demand, shortages and partial backlogging in a triangular fuzzy setup
by Saurabh Srivastava & Rakesh Kumar Bajaj - 121-149 Connecting business centres and establishing central nodal centres considering distance, population and real GDP as weights using the Weiszfeld algorithm and concept of minimum cost spanning tree - an analysis
by A. Baskar & M.A. Sai Balaji & N. Nithyanandan & A. Krishnamoorthy
2021, Volume 38, Issue 4
- 467-489 A capability perspective on service provision in project-based organisations
by Saad Zighan & Ziad Al-Kalha & David Bamford & Iain Reid - 490-507 Operational excellence, regulatory framework and firm characteristics in the oil sector: the role of enterprise risk management implementation
by Muazu Hassan Muazu & Rosmaini Tasmin & Mudaser Javaid - 508-535 Key factors of service quality of B-2-B technology providers
by Fredric William Swierczek & Theerawut Monta - 536-565 CEO human capital and economic performance: evidence from Vietnam
by Thi Hai Ly Tran & Duc Nam Phung & Thi Bich Nguyet Phan & Thi Thao Luong - 566-593 Design of lean manufacturing-based strategies to improve the production process of a metalworking company
by Vanessa Valle Mercado & Dayana Benitez Acosta & Dionicio Neira Rodado & Juan Cabarcas Reyes & Aurora Piñeres Castillo & Guilherme Luz Tortorella - 594-609 Consumers' preferences in purchasing recycled/refurbished products: an empirical investigation
by Hediyeh Mahmoodi & Jafar Heydari
2021, Volume 38, Issue 3
- 309-335 Operational capabilities dissemination for sustainable competitiveness: towards an integrated framework
by Cristiane Biazzin & Ely Laureano Paiva & Julio Cesar Bastos De Figueiredo - 336-359 Bi-objective optimisation of the joint replenishment problem in a two-echelon supply chain
by Pejman Ahmadi & Seyed Hamid Reza Pasandideh & Leopoldo Eduardo Cárdenas-Barrón & Seyed Taghi Akhavan Niaki - 360-378 An efficient supplier selection model for the pump industry through best-worst method
by Vishnu Raghunathan & Rajesh Ranganathan & Manivel Palanisamy - 379-394 A novel multi-objective mathematical model for designing a strategy map with goal programming approach
by Meghdad Haji Mohammad Ali Jahromi - 395-418 A two-step dynamic scheduling and assignment method for tooling original design manufacturers
by Chieh Lee & Xun Xu & Ming-Feng Yang & Yaning Yang - 419-440 Responsiveness model of the textile supply chain - a structural equation modelling-based investigation
by P. Raghuram & P.G. Saleeshya - 441-465 System dynamics modelling for the chemical supply chain - a case study
by Azeen Shahna Khan & Sunith Hebbar
2021, Volume 38, Issue 2
- 153-160 A new efficient learning approach E-PDLA in assessing the knowledge of breast cancer dataset
by M. Mehfooza & V. Pattabiraman - 161-187 Accuracy in measuring customer satisfaction
by Peter Madzík & Miroslav Hrnčiar - 188-200 An examination of the dynamics of operating efficiency of wholesale and retail firms
by Xun Xu & Yinfei Chen & Wenhui Liu - 201-219 Achieving leanness: the relationship of lean practices with process exploitation and exploration
by Mantas Vilkas & Inga Stankevice & Jurga Duobiene & Rimantas Rauleckas - 220-230 Moderator effect of Islamic work ethics on the relationship between authentic leadership and organisational citizenship behaviour
by Mudaser Javaid & Nor Hazana Abdullah & Muhammad Saeed Shahbaz & Muazu Hassan Muazu - 231-243 The influence of total quality management on non-academic performance: public sector institutions of Jordan
by Jamal Ahmed Al-Doori - 244-275 Development of an adapted framework for lean product development
by Naga Vamsi Krishna Jasti & Srinivas Kota - 276-298 An empirical bivariate study on work life balance of women labours with special reference to tannery industry
by Arumugam Vasumathi & Prithi Arun & P. Kameswara Rao - 299-307 Top-down knowledge hiding in buying and supplying firms: causes and some suggestions
by Atif Saleem Butt
2021, Volume 38, Issue 1
- 1-21 Economic ordering model for multiple items with stochastic demand and budget constraint
by Mahadev Ota & S. Srinivasan & C.D. Nandakumar - 22-39 A comparative study of online review management in hospitality services
by Run H. Niu & Ying Fan - 40-72 A Pareto-based optimisation algorithm for a multi-objective integrated production-distribution planning problem of a multi-echelon supply chain network design
by Keyvan Sarrafha & Abolfazl Kazemi & Alireza Alinezhad & Seyed Taghi Akhavan Niaki - 73-91 A heuristic and GRASP algorithm for three-dimensional multiple bin-size bin packing problem based on the needs of a spare-part company
by Ali Shoja Sangchooli & Seyed Mehdi Sajadifar - 92-109 Factors predicting employee engagement in Indian manufacturing sector
by Sasmita Choudhury & A.K. Das Mohapatra & Manoj Kumar Mohanty - 110-134 Systematic literature review on application of business analytics and information technology in supply chain performances
by Mahendra Singh & Rajkiran Prabhakar - 135-152 Superiority of fuzzy AHP-VIKOR approach in an agile environment
by K. Jayakrishna & S. Aravind Raj & S. Vinodh & G. Rajyalakshmi & Sanchitha Sharma
2020, Volume 37, Issue 4
- 427-454 Developing a bi-objective location-allocation-inventory problem for humanitarian relief logistics considering maximum allowed distances limitations
by Armin Cheraghalipour & Saba Farsad & Mohammad Mahdi Paydar - 455-476 Measuring social sustainable practices in Middle Eastern airlines: the employees' perspective
by Rawdha E. AlSuwaidi & Matloub Hussain & Mian M. Ajmal - 477-508 Development and validation of service quality scale for Indian telecom sector
by Arun Kumar Agariya & Jyoti Tikoria - 509-529 The impact of ERP systems on operational performance in Lebanese wholesale engineering companies
by Tony Saleh & Mira Thoumy - 530-548 An integrated approach for solving cell formation and intra-cell machine layout problem considering operation sequence and alternative process routing
by S. Raja - 549-566 Green manufacturing in garment industry through the application of fundamental lean tools
by N. Senthil Prabhu & D. Rajenthirakumar & S.R. Devadasan & R. Gnanaguru - 567-580 A conceptual framework to measure operational efficiency of apparel industry in emerging economies
by Nirma Sadamali Jayawardena
2020, Volume 37, Issue 3
- 285-310 Improving innovation and performance in professional service outsourcing - an empirical study in emerging market
by Zuoming Liu - 311-319 The mediating role of employee productivity for determining relationship between human resources management factors and cleaner production (case study: Shahid Bahonar Copper Industries Company)
by Ali Nazeri & Razieh Zarei & Farshid Faraji - 320-342 Evaluation of the airport service quality indicators using fuzzy AHP framework: an Indian perspective
by Chandra Prakash Garg - 343-371 Stochastic modelling and analysis of maximum entropy of M X / G /1 queuing system with balking, startup and vacation interruption
by R.P. Nithya & M. Haridass - 372-406 A review of the literature on mixed make-to-stock/make-to-order production systems: major findings and directions for future research
by Thyagaraj S. Kuthambalayan & Samiran Bera - 407-425 Ant lion optimisation algorithm for two stage supply chain network associated with fixed charges
by P. Manimaran & M.K. Marichelvam
2020, Volume 37, Issue 2
- 145-169 The management of customer requirements in a product-service system context: a case study in the medical equipment sector
by Nicolas Haber & Mario Fargnoli - 170-196 A comprehensive model to prioritise lean tools for manufacturing industries: a fuzzy FMEA, AHP and QFD-based approach
by M. Bhuvanesh Kumar & R. Parameshwaran - 197-219 An empirical study on Kaizen events in Indian small and medium enterprises
by Thirumani Muniswami Iyer Venkatesan & Goutam Kumar Kundu - 220-240 Performance evaluation methods in the services sector: empirical study in hotels
by Maria João Cardoso Vieira Machado & Catarina Rosa Nunes - 241-263 Analysing brand awareness as a driver for determining brand value: a study in telecommunications service marketing
by Ananya Rajagopal - 264-283 Mapping heritage tourism service quality using the Kano model: a case study of Indian tourism
by Ashutosh Pandey & Rajendra Sahu
2020, Volume 37, Issue 1
- 1-26 An integrated mathematical programming model for a dynamic cellular manufacturing system with limited resources
by Esmaeil Mehdizadeh & Mansour Shamoradifar & Seyed Taghi Akhavan Niaki - 27-39 The impact of lean practices on operational performance in the banking sector: an empirical investigation
by Jamal Ahmed Al-Doori - 40-55 Kaizen costing as a culturally-based tool: a Portuguese case-study
by Amelia Ferreira-da-Silva & José Pereira & José Vale & Vera Morais & Carla Magalhães - 56-89 Enhancing the operational performance of mail processing facility layout selection using multi-criteria decision making methods
by Sengazhani Murugesan Vadivel & Aloysius Henry Sequeira - 90-113 Quantifying the factors affecting the 5S implementation in manufacturing organisations using graph theory and matrix method
by Rajesh Attri & Noor Zaman Khan & Arshad Noor Siddiquee & Zahid A. Khan - 114-132 Restoration of manager's work identity in service departments: the role of service operations design
by Ayham A.M. Jaaron - 133-143 Lean supply chain management in garment industry using value stream mapping
by D. Vasanth Kumar & G. Madhan Mohan & K.M. Mohanasundaram
2020, Volume 36, Issue 4
- 403-424 A study on the impact of backorder sales on an integrated supply chain
by K. Ratna Kumar & T. Radha Ramanan & R. Sridharan - 425-439 Investigating the role of moderating the quality of working life on the relationship between psychological capital and organisational citizenship behaviour
by Seyed Hasan Hosseini & Ammar Arabi-Jeshvaghani & Alireza Akbarzadeh & Mohsen Habibi - 440-454 Operational efficiency to financial efficiency - a case study on 'apparel sector' in Sri Lanka
by N.S. Jayawardena - 455-479 'Recycle versus buy' scenarios in manufacturing strategy decisions: an empirical study
by Shellyanne Wilson - 480-504 A Lagrangian-relaxation-based bounding approach for the convoy movement problem in military logistics
by S.A. Ezhil & Chandrasekharan Rajendran - 505-530 Customer-focused supply chain strategy: developing 4Rs framework for enhancing competitive advantages
by Pankaj M. Madhani - 531-557 A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
by Kamran Kianfar & Shayan Barafkandeh
2020, Volume 36, Issue 3
- 271-302 Two echelon supply chain with permissible delay in payments under exponential lead time involving investment for quality improvement and ordering cost reduction
by S. Hemapriya & R. Uthayakumar - 303-326 Lean management in hospitality: methods, applications and future directions
by Erwin Rauch & Dominik T. Matt & Christian Linder - 327-347 The effect of scenario planning on non-financial performance in Malaysia hotel industry
by Joshua Teck Khun Loo & Rajendran Muthuvelo & Shaian Kiumarsi & Fadzil Ali - 348-359 Models of satisfaction antecedents: a brief review. An integrative literature review of the most discussed satisfaction models in marketing studies
by Fernando Macieira & Tiago Oliveira & Mitsuru Yanaze - 360-380 Nature of effects of dynamics of team control on project team effectiveness in construction project delivery
by Titus Ebenezer Kwofie & Clinton Ohis Aigbavboa & Ellence Dipolelo Molobela - 381-402 Service facilities and hotel performance: empirical evidence from hotel-level data in Thailand
by Jordi Meya Domínguez & Piriya Pholphirul
2020, Volume 36, Issue 2
- 131-160 Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel
by Hamed Jafari & Seyed Reza Hejazi & Morteza Rasti-Barzoki - 161-188 Service operations in public sector agencies: evidence from NCDMV
by James B. Martin & Joyendu Bhadury & Kwasi Amoako-Gyampah & Steve Bert & Eugene Murray - 189-203 Modelling and optimisation of facility layout problem using firefly algorithm
by Ferdous Sarwar & Noman H. Chowdhury & Syed Helal Uddin - 204-227 Socio-demographic characteristics and the level of importance that consumers attach to services offered in the passenger airline industry
by Philemon Oyewole - 228-246 Operational capabilities, performance, and strategic alignment in Brazilian micro and small enterprises
by Fernando Luiz Emerenciano Viana & Roger Augusto Luna - 247-270 Explore and evaluate organisational culture aspects that affect lean implementation within manufacturing SMEs: the case of Saudi Arabia
by Abdullah A. Alkhoraif & Patrick McLaughlin
2020, Volume 36, Issue 1
- 1-19 Hidden structure and value network: shedding light on position assessment
by Elina Karttunen & Mika Immonen & Mikko Pynnönen & Jouni Koivuniemi - 20-41 Implementing lean paradigm in an Indian foundry facility: a case study
by Sanjiv Kumar Tiwari & Ritesh Kumar Singh & Sharad Chandra Srivastava - 42-71 Behavioural operations management - identification of its research program
by Jure Erjavec & Peter Trkman - 72-93 Optimising emergency medical centres location with a response-time-decreasing approach using hybrid methods of optimisation and simulation
by Ahmad Kamali & Seyed Mojtaba Sajadi & Fariborz Jolai - 94-109 Employee perception towards the retention strategy of IT industry in Coimbatore
by N. Shani & U.S. Senthilkumar - 110-129 Critical success factors concerning the management of industrial services
by Isabelle Confort Machado & Rosley Anholon & Osvaldo Luiz Gonçalves Quelhas & Olívio Novaski & Jefferson De Souza Pinto
2020, Volume 35, Issue 4
- 399-420 Analytical evaluation of relation between alignment and performance in service triads – three differing contexts
by Mohan Gopalakrishnan & Srimathy Mohan - 421-439 Gender and worker productivity issues associated with sport betting from an ethical perspective
by Amber A. Smith-Ditizio & Leslie Graham & David L. Nichols & Kerry S. Webb - 440-460 Decision-making improvement in petroleum rigs: a service assessment
by Cláudio Benevenuto De Campos Lima & Rodrigo Nunes Ferreira & Danilo Garbazza Vieira & José Francisco Tebaldi De Castro & Gilson Brito Alves Lima & Julio Cesar De Faria Alvim Wasserman - 461-481 Sourcing analytics for evaluating and selecting suppliers using DEA and AHP: a case of the aerospace company
by Seong-Jong Joo & Bradley C. Boehmke & Hokey Min & Ozden Bayazit - 482-503 Towards a new model of work passion
by Waed Ensour & Dia Zeglat & Hadeel Al-Maaitah - 504-527 Supply chain risk management and the role of project managers: a comparative analysis of US and Japanese firms
by Takashi Shimizu & Kihyun Park & Youngwon Park & Mark H. Haney - 528-556 Inventory model optimisation for a closed-loop retailer-manufacturer-supplier system with imperfect production, reworks and quality dependent return rate
by Anindya Rachma Dwicahyani & Eva Kholisoh & Cucuk Nur Rosyidi & Pringgo Widyo Laksono & Wakhid Ahmad Jauhari
2020, Volume 35, Issue 3
- 269-288 Socio-economic determinants of support and brand value perception: a survey of microfranchisees
by Mariângela Carli Santiago & Andrea Giovani Lanfranchi & Pedro Lucas De Resende Melo & Julio Araujo Carneiro-da-Cunha & Renato Telles - 289-306 Identification and ranking of factors affecting customer loyalty – a case study: Mehre-e-Eghtesad bank customers
by Ali Nazeri & Mohsen Ebrahimi & Rahman Soofifard - 307-320 Identification and empirical characterisation of flight arrival variation and the impact on departure punctuality
by Jenaro Nosedal-Sánchez & Miquel Angel Piera-Eroles & Diederik Lebbink - 321-338 Feedback mode preference and performance improvement with a handheld scanning device
by Elizabeth Copeland Beckham & Reuben F. Burch & Lesley Strawderman & Kari Babski-Reeves & Linkan Bian & Katherine King - 339-358 Modelling patient satisfaction in healthcare
by Sanjeev Bordoloi - 359-397 Indian public distribution system in a supply chain perspective: a critical review and the way forward
by Ajay Bohtan & K. Mathiyazhagan & Prem Vrat
2020, Volume 35, Issue 2
- 137-158 Healthcare relational coordination: a review on parameter selection for modified high performance work practices
by T. Kamatchi & P.L.K. Palaniappan - 159-171 Lean strategies to overcome low volume and high variety for enhanced delivery performance
by G.M. Ramachandran & S. Neelakrishnan - 172-188 Women's emotional intelligence and power structure in family (case study: school teachers of Khoy City)
by Seyed Hasan Hosseini & Yaser Sayadi & Mahdi Samimi & Ali Darikandeh - 189-206 Case study of SAP implementation in a corporation network plant
by Zach Bochek & David L. Olson - 207-222 Strategy for enhancing ferry service in Ceuta Port
by Iñigo L. Ansorena & César López-Ansorena - 223-247 E-banking service quality and customer satisfaction: an exploratory study on India
by Shivani Sardana & V.N. Bajpai - 248-267 Distribution of profit in a smart phone supply chain under isoelastic demand
by Pradipta Patra
2020, Volume 35, Issue 1
- 1-11 A neural networks model for green supplier selection
by Hansa Lysander Manohar & R. Ganesh Kumar - 12-35 Waste management by application of quality control tools in the manufacturing industry – a case study
by Jagdeep Singh & Harwinder Singh & Deepinder Singh & Vinod Kumar - 36-57 Carsharing customer demand forecasting using causal, time series and neural network methods: a case study
by Elnaz Moein & Anjali Awasthi - 58-77 Impact of consumer education and knowledge on purchase intentions within services industry: a study of symbiotic analysis in Mexico
by Rajagopal & Ananya Rajagopal - 78-99 Work life balance of women labours in Tannery Industry – a comparative empirical study
by S. Prithi & A. Vasumathi - 100-114 An effective model and algorithm for two-stage assembly flow shop problems
by Mina Mahabadpour & Bahman Naderi & Mohammad Mohammadi - 115-135 Modelling the drilling crew induced process disruption factors using an ISM – MICMAC approach
by Gowri Rajagopal & Raju Ramasamy
2019, Volume 34, Issue 4
- 421-446 Exploring consumer power triggers in retail and service settings
by Apiradee Wongkitrungrueng - 447-464 Organisational management through performance indicators
by Liane Mahlmann Kipper & Elpidio Oscar Benitez Nara & Julio Cesar Mairesse Siluk & Cristian Caurio & André Luiz Emmel Silva & Juliana Ipê Da Silva - 465-479 Towards the criteria for product-service system: new challenges and contributions
by Daniel Battaglia & Miriam Borchardt & Giancarlo Medeiros Pereira - 480-499 Sport industry service attributes, service experiences, relationship quality and behavioural intentions
by Wei-San Su & Chao-Chun Hsu & Wen-Hung Lia & Lan-Fang Chang & Cheng-Hung Huang - 500-535 Supply chain management in the services industry: a study from a middle-eastern country
by Arthur DeSouza & Abubaker Haddud - 536-553 The impact of knowledge management on firm performance: direct impact vs. the mediating impact of strategic human resource practices: an empirical case study
by Ali Rezaei & Reza Shirani
2019, Volume 34, Issue 3
- 279-305 The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
by Naser Moghaddasi & Mojtaba Heidari