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Value creation through lean management: a case study of healthcare service operations

Author

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  • Mohammad Asif Salam
  • Sami A. Khan

Abstract

The purpose of this case study was to analyse a healthcare service facility, Thai Medical Centre (TMC), by applying lean thinking for system-wide process improvement and improved patient satisfaction. To address the research problem, a simulation-based case study was designed based on a private healthcare facility in Thailand. In this research, an attempt was made to understand and evaluate the factors associated with running an efficient healthcare system. Using the lean methodology process and the layout at the centre, the TMC system was analysed and then redesigned to optimise the lead time at its health promotion centre. The findings of this study demonstrate that through adopting lean process the system can become more efficient by providing a better, faster and safer healthcare system, which contributes to patient satisfaction. Also, these findings can be benchmarked elsewhere in order to improve healthcare system-wide efficiency.

Suggested Citation

  • Mohammad Asif Salam & Sami A. Khan, 2016. "Value creation through lean management: a case study of healthcare service operations," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 25(3), pages 275-293.
    • Handle: RePEc:ids:ijsoma:v:25:y:2016:i:3:p:275-293
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    Cited by:

    1. Diego Tlapa & Ignacio Franco-Alucano & Jorge Limon-Romero & Yolanda Baez-Lopez & Guilherme Tortorella, 2022. "Lean, Six Sigma, and Simulation: Evidence from Healthcare Interventions," Sustainability, MDPI, vol. 14(24), pages 1-25, December.
    2. Diego Tlapa & Guilherme Tortorella & Flavio Fogliatto & Maneesh Kumar & Alejandro Mac Cawley & Roberto Vassolo & Luis Enberg & Yolanda Baez-Lopez, 2022. "Effects of Lean Interventions Supported by Digital Technologies on Healthcare Services: A Systematic Review," IJERPH, MDPI, vol. 19(15), pages 1-23, July.

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