IDEAS home Printed from https://ideas.repec.org/r/inm/oropre/v29y1981i3p567-588.html
   My bibliography  Save this item

Heavy-Traffic Limits for Queues with Many Exponential Servers

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Zhenghua Long & Jiheng Zhang, 2019. "Virtual allocation policies for many-server queues with abandonment," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 90(3), pages 399-451, December.
  2. Itay Gurvich & Mor Armony & Constantinos Maglaras, 2009. "Cross-Selling in a Call Center with a Heterogeneous Customer Population," Operations Research, INFORMS, vol. 57(2), pages 299-313, April.
  3. Itay Gurvich & Ward Whitt, 2009. "Queue-and-Idleness-Ratio Controls in Many-Server Service Systems," Mathematics of Operations Research, INFORMS, vol. 34(2), pages 363-396, May.
  4. Hassan Hmedi & Ari Arapostathis & Guodong Pang, 2022. "Uniform stability of some large-scale parallel server networks," Queueing Systems: Theory and Applications, Springer, vol. 102(3), pages 509-552, December.
  5. Ananda Weerasinghe, 2014. "Diffusion Approximations for G / M / n + GI Queues with State-Dependent Service Rates," Mathematics of Operations Research, INFORMS, vol. 39(1), pages 207-228, February.
  6. Itai Gurvich & Ohad Perry, 2012. "Overflow Networks: Approximations and Implications to Call Center Outsourcing," Operations Research, INFORMS, vol. 60(4), pages 996-1009, August.
  7. James W. Taylor, 2012. "Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing," Management Science, INFORMS, vol. 58(3), pages 534-549, March.
  8. Gad Allon & Itai Gurvich, 2010. "Pricing and Dimensioning Competing Large-Scale Service Providers," Manufacturing & Service Operations Management, INFORMS, vol. 12(3), pages 449-469, August.
  9. Ramandeep S. Randhawa & Sunil Kumar, 2008. "Usage Restriction and Subscription Services: Operational Benefits with Rational Users," Manufacturing & Service Operations Management, INFORMS, vol. 10(3), pages 429-447, December.
  10. Avishai Mandelbaum & Petar Momčilović, 2012. "Queues with Many Servers and Impatient Customers," Mathematics of Operations Research, INFORMS, vol. 37(1), pages 41-65, February.
  11. Ramandeep S. Randhawa, 2016. "Optimality gap of asymptotically derived prescriptions in queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 83(1), pages 131-155, June.
  12. Dongyuan Zhan & Amy R. Ward, 2014. "Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 220-237, May.
  13. Rami Atar & Adam Shwartz, 2008. "Efficient Routing in Heavy Traffic Under Partial Sampling of Service Times," Mathematics of Operations Research, INFORMS, vol. 33(4), pages 899-909, November.
  14. Ivo Adan & Brett Hathaway & Vidyadhar G. Kulkarni, 2019. "On first-come, first-served queues with two classes of impatient customers," Queueing Systems: Theory and Applications, Springer, vol. 91(1), pages 113-142, February.
  15. Achal Bassamboo & Sunil Kumar & Ramandeep S. Randhawa, 2009. "Dynamics of New Product Introduction in Closed Rental Systems," Operations Research, INFORMS, vol. 57(6), pages 1347-1359, December.
  16. Ward Whitt, 2005. "Engineering Solution of a Basic Call-Center Model," Management Science, INFORMS, vol. 51(2), pages 221-235, February.
  17. Bo Zhang & Johan S. H. van Leeuwaarden & Bert Zwart, 2012. "Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics," Operations Research, INFORMS, vol. 60(2), pages 461-474, April.
  18. Cui, Zhenyu & Kirkby, J. Lars & Nguyen, Duy, 2021. "Efficient simulation of generalized SABR and stochastic local volatility models based on Markov chain approximations," European Journal of Operational Research, Elsevier, vol. 290(3), pages 1046-1062.
  19. Anatoly Nazarov & Alexander Moiseev & Tuan Phung-Duc & Svetlana Paul, 2020. "Diffusion Limit of Multi-Server Retrial Queue with Setup Time," Mathematics, MDPI, vol. 8(12), pages 1-20, December.
  20. Jing Dong & Rouba Ibrahimb, 2020. "Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?," Operations Research, INFORMS, vol. 68(4), pages 1238-1264, July.
  21. John N. Tsitsiklis & Kuang Xu, 2017. "Flexible Queueing Architectures," Operations Research, INFORMS, vol. 65(5), pages 1398-1413, October.
  22. Chenguang (Allen) Wu & Achal Bassamboo & Ohad Perry, 2019. "Service System with Dependent Service and Patience Times," Management Science, INFORMS, vol. 65(3), pages 1151-1172, March.
  23. Stefan Wager & Kuang Xu, 2019. "Experimenting in Equilibrium," Papers 1903.02124, arXiv.org, revised Jun 2020.
  24. Hongyuan Lu & Guodong Pang & Yuhang Zhou, 2016. "$$G/{ GI}/N(+{ GI})$$ G / G I / N ( + G I ) queues with service interruptions in the Halfin–Whitt regime," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 83(1), pages 127-160, February.
  25. Aguir, M. Salah & Aksin, O. Zeynep & Karaesmen, Fikri & Dallery, Yves, 2008. "On the interaction between retrials and sizing of call centers," European Journal of Operational Research, Elsevier, vol. 191(2), pages 398-408, December.
  26. Galit B. Yom-Tov & Avishai Mandelbaum, 2014. "Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 283-299, May.
  27. Constantinos Maglaras & Assaf Zeevi, 2005. "Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights," Operations Research, INFORMS, vol. 53(2), pages 242-262, April.
  28. Eugene Furman & Adam Diamant & Murat Kristal, 2021. "Customer Acquisition and Retention: A Fluid Approach for Staffing," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4236-4257, November.
  29. Matthew Gombolay & Toni Golen & Neel Shah & Julie Shah, 2019. "Queueing theoretic analysis of labor and delivery," Health Care Management Science, Springer, vol. 22(1), pages 16-33, March.
  30. Avishai Mandelbaum & Petar Momčilović, 2017. "Personalized queues: the customer view, via a fluid model of serving least-patient first," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 23-53, October.
  31. Tönissen, D.D. & Arts, J.J., 2018. "Economies of scale in recoverable robust maintenance location routing for rolling stock," Transportation Research Part B: Methodological, Elsevier, vol. 117(PA), pages 360-377.
  32. Shaler Stidham, 2002. "Analysis, Design, and Control of Queueing Systems," Operations Research, INFORMS, vol. 50(1), pages 197-216, February.
  33. J. G. Dai & Shuangchi He, 2010. "Customer Abandonment in Many-Server Queues," Mathematics of Operations Research, INFORMS, vol. 35(2), pages 347-362, May.
  34. Mor Armony & Constantinos Maglaras, 2004. "Contact Centers with a Call-Back Option and Real-Time Delay Information," Operations Research, INFORMS, vol. 52(4), pages 527-545, August.
  35. Sunil Kumar & Ramandeep S. Randhawa, 2010. "Exploiting Market Size in Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 12(3), pages 511-526, September.
  36. Ward Whitt, 2006. "Sensitivity of Performance in the Erlang-A Queueing Model to Changes in the Model Parameters," Operations Research, INFORMS, vol. 54(2), pages 247-260, April.
  37. Edward H. Kaplan, 2010. "Terror Queues," Operations Research, INFORMS, vol. 58(4-part-1), pages 773-784, August.
  38. Niyirora, Jerome & Zhuang, Jun, 2017. "Fluid approximations and control of queues in emergency departments," European Journal of Operational Research, Elsevier, vol. 261(3), pages 1110-1124.
  39. B. D. Sivazlian & K. H. Wang, 1990. "Diffusion approximation to the G/G/R machine repair problem with warm standby spares," Naval Research Logistics (NRL), John Wiley & Sons, vol. 37(5), pages 753-772, October.
  40. Hoseinpour, Pooya & Jalili Marand, Ata, 2022. "Designing a service system with price- and distance-sensitive demand: A case study in mining industry," European Journal of Operational Research, Elsevier, vol. 303(3), pages 1355-1371.
  41. Janssen, A.J.E.M. & van Leeuwaarden, J.S.H., 2007. "Cumulants of the maximum of the Gaussian random walk," Stochastic Processes and their Applications, Elsevier, vol. 117(12), pages 1928-1959, December.
  42. Opher Baron & Joseph Milner, 2009. "Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements," Operations Research, INFORMS, vol. 57(3), pages 685-700, June.
  43. Reza Aghajani & Kavita Ramanan, 2020. "The Limit of Stationary Distributions of Many-Server Queues in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 45(3), pages 1016-1055, August.
  44. Rami Atar, 2012. "A Diffusion Regime with Nondegenerate Slowdown," Operations Research, INFORMS, vol. 60(2), pages 490-500, April.
  45. J. Michael Harrison & Assaf Zeevi, 2004. "Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime," Operations Research, INFORMS, vol. 52(2), pages 243-257, April.
  46. Jianfu Wang & Opher Baron & Alan Scheller-Wolf, 2015. "M/M/c Queue with Two Priority Classes," Operations Research, INFORMS, vol. 63(3), pages 733-749, June.
  47. Ward Whitt, 2004. "Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments," Management Science, INFORMS, vol. 50(10), pages 1449-1461, October.
  48. Mor Armony & Avishai Mandelbaum, 2011. "Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers," Operations Research, INFORMS, vol. 59(1), pages 50-65, February.
  49. Max Tschaikowski & Mirco Tribastone, 2017. "A computational approach to steady-state convergence of fluid limits for Coxian queuing networks with abandonment," Annals of Operations Research, Springer, vol. 252(1), pages 101-120, May.
  50. Patrick Eschenfeldt & David Gamarnik, 2018. "Join the Shortest Queue with Many Servers. The Heavy-Traffic Asymptotics," Mathematics of Operations Research, INFORMS, vol. 43(3), pages 867-886, August.
  51. Ward Whitt, 2004. "A Diffusion Approximation for the G/GI/n/m Queue," Operations Research, INFORMS, vol. 52(6), pages 922-941, December.
  52. Mingang Yin & Ming Yan & Yu Guo & Minghe Liu, 2023. "Analysis of a Pre-Emptive Two-Priority Queuing System with Impatient Customers and Heterogeneous Servers," Mathematics, MDPI, vol. 11(18), pages 1-16, September.
  53. Itay Gurvich & Mor Armony & Avishai Mandelbaum, 2008. "Service-Level Differentiation in Call Centers with Fully Flexible Servers," Management Science, INFORMS, vol. 54(2), pages 279-294, February.
  54. Li Xiao & Susan H. Xu & David D. Yao & Hanqin Zhang, 2022. "Optimal staffing for ticket queues," Queueing Systems: Theory and Applications, Springer, vol. 102(1), pages 309-351, October.
  55. Rishi Talreja & Ward Whitt, 2008. "Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing," Management Science, INFORMS, vol. 54(8), pages 1513-1527, August.
  56. Barιş Ata & Deishin Lee & Erkut Sönmez, 2019. "Dynamic Volunteer Staffing in Multicrop Gleaning Operations," Operations Research, INFORMS, vol. 67(2), pages 295-314, March.
  57. Alfonso J. Pedraza-Martinez & Sameer Hasija & Luk N. Van Wassenhove, 2020. "Fleet Coordination in Decentralized Humanitarian Operations Funded by Earmarked Donations," Operations Research, INFORMS, vol. 68(4), pages 984-999, July.
  58. Gad Allon & Sarang Deo & Wuqin Lin, 2013. "The Impact of Size and Occupancy of Hospital on the Extent of Ambulance Diversion: Theory and Evidence," Operations Research, INFORMS, vol. 61(3), pages 544-562, June.
  59. Leon Cui & Tolga Tezcan, 2016. "Approximations for Chat Service Systems Using Many-Server Diffusion Limits," Mathematics of Operations Research, INFORMS, vol. 41(3), pages 775-807, August.
  60. Saif Benjaafar & Shining Wu & Hanlin Liu & Einar Bjarki Gunnarsson, 2022. "Dimensioning On-Demand Vehicle Sharing Systems," Management Science, INFORMS, vol. 68(2), pages 1218-1232, February.
  61. Itay Gurvich & Ward Whitt, 2009. "Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 237-253, June.
  62. Mor Armony & Amy R. Ward, 2010. "Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems," Operations Research, INFORMS, vol. 58(3), pages 624-637, June.
  63. Boon, Marko & Janssen, Guido & van Leeuwaarden, Johan & Timmerman, Rik, 2023. "Optimal capacity allocation for heavy-traffic fixed-cycle traffic-light queues and intersections," Transportation Research Part B: Methodological, Elsevier, vol. 167(C), pages 79-98.
  64. Amy R. Ward & Mor Armony, 2013. "Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers," Operations Research, INFORMS, vol. 61(1), pages 228-243, February.
  65. Rodney B. Wallace & Ward Whitt, 2005. "A Staffing Algorithm for Call Centers with Skill-Based Routing," Manufacturing & Service Operations Management, INFORMS, vol. 7(4), pages 276-294, August.
  66. Matthieu Jonckheere & Balakrishna J. Prabhu, 2018. "Asymptotics of insensitive load balancing and blocking phases," Queueing Systems: Theory and Applications, Springer, vol. 88(3), pages 243-278, April.
  67. J. G. Dai & Pengyi Shi, 2017. "A Two-Time-Scale Approach to Time-Varying Queues in Hospital Inpatient Flow Management," Operations Research, INFORMS, vol. 65(2), pages 514-536, April.
  68. Josh Reed & Tolga Tezcan, 2012. "Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic," Operations Research, INFORMS, vol. 60(4), pages 981-995, August.
  69. Heemskerk, M. & Mandjes, M. & Mathijsen, B., 2022. "Staffing for many-server systems facing non-standard arrival processes," European Journal of Operational Research, Elsevier, vol. 296(3), pages 900-913.
  70. Tönissen, D.D. & Arts, J.J., 2020. "The stochastic maintenance location routing allocation problem for rolling stock," International Journal of Production Economics, Elsevier, vol. 230(C).
  71. Debankur Mukherjee & Sem C. Borst & Johan S. H. van Leeuwaarden & Philip A. Whiting, 2020. "Asymptotic Optimality of Power-of- d Load Balancing in Large-Scale Systems," Mathematics of Operations Research, INFORMS, vol. 45(4), pages 1535-1571, November.
  72. J. G. Dai & Tolga Tezcan, 2011. "State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems," Mathematics of Operations Research, INFORMS, vol. 36(2), pages 271-320, May.
  73. Samantha L. Zimmerman & Alexander R. Rutherford & Alexa Waall & Monica Norena & Peter Dodek, 2023. "A queuing model for ventilator capacity management during the COVID-19 pandemic," Health Care Management Science, Springer, vol. 26(2), pages 200-216, June.
  74. Mor Armony & Constantinos Maglaras, 2004. "On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design," Operations Research, INFORMS, vol. 52(2), pages 271-292, April.
  75. Constantinos Maglaras & Assaf Zeevi, 2004. "Diffusion Approximations for a Multiclass Markovian Service System with “Guaranteed” and “Best-Effort” Service Levels," Mathematics of Operations Research, INFORMS, vol. 29(4), pages 786-813, November.
  76. Zohar Feldman & Avishai Mandelbaum & William A. Massey & Ward Whitt, 2008. "Staffing of Time-Varying Queues to Achieve Time-Stable Performance," Management Science, INFORMS, vol. 54(2), pages 324-338, February.
  77. Ying Chen & John J. Hasenbein, 2017. "Staffing large-scale service systems with distributional uncertainty," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 55-79, October.
  78. Daniela Hurtado-Lange & Siva Theja Maguluri, 2022. "A load balancing system in the many-server heavy-traffic asymptotics," Queueing Systems: Theory and Applications, Springer, vol. 101(3), pages 353-391, August.
  79. Achal Bassamboo & Ramandeep S. Randhawa, 2010. "On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers," Operations Research, INFORMS, vol. 58(5), pages 1398-1413, October.
  80. Achal Bassamboo & Ramandeep S. Randhawa & Assaf Zeevi, 2010. "Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited," Management Science, INFORMS, vol. 56(10), pages 1668-1686, October.
  81. Josh Reed & Bert Zwart, 2014. "Limit Theorems for Markovian Bandwidth-Sharing Networks with Rate Constraints," Operations Research, INFORMS, vol. 62(6), pages 1453-1466, December.
  82. A. J. E. M. Janssen & J. S. H. van Leeuwaarden, 2016. "Dominant poles and tail asymptotics in the critical Gaussian many-sources regime," Queueing Systems: Theory and Applications, Springer, vol. 84(3), pages 211-236, December.
  83. Jouini, Oualid & Pot, Auke & Koole, Ger & Dallery, Yves, 2010. "Online scheduling policies for multiclass call centers with impatient customers," European Journal of Operational Research, Elsevier, vol. 207(1), pages 258-268, November.
  84. Burak Büke & Hanyi Chen, 2017. "Fluid and diffusion approximations of probabilistic matching systems," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 1-33, June.
  85. Sem Borst & Avi Mandelbaum & Martin I. Reiman, 2004. "Dimensioning Large Call Centers," Operations Research, INFORMS, vol. 52(1), pages 17-34, February.
  86. Tolga Tezcan & J. G. Dai, 2010. "Dynamic Control of N -Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic," Operations Research, INFORMS, vol. 58(1), pages 94-110, February.
  87. Bart Steyaert & Sabine Wittevrongel & Herwig Bruneel, 2017. "Characterisation of the output process of a discrete-time GI / D / 1 queue, and its application to network performance," Annals of Operations Research, Springer, vol. 252(1), pages 175-190, May.
  88. Malaki, Saha & Izady, Navid & de Menezes, Lilian M., 2023. "A framework for optimal recruitment of temporary and permanent healthcare workers in highly uncertain environments," European Journal of Operational Research, Elsevier, vol. 308(2), pages 768-781.
  89. Zhong, Zhiheng & Cao, Ping, 2023. "Balanced routing with partial information in a distributed parallel many-server queueing system," European Journal of Operational Research, Elsevier, vol. 304(2), pages 618-633.
  90. Ward Whitt, 2005. "Heavy-Traffic Limits for the G / H 2 */ n / m Queue," Mathematics of Operations Research, INFORMS, vol. 30(1), pages 1-27, February.
  91. Ari Arapostathis & Hassan Hmedi & Guodong Pang, 2021. "On Uniform Exponential Ergodicity of Markovian Multiclass Many-Server Queues in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 46(2), pages 772-796, May.
  92. Anup Biswas, 2014. "Risk-Sensitive Control for the Multiclass Many-Server Queues in the Moderate Deviation Regime," Mathematics of Operations Research, INFORMS, vol. 39(3), pages 908-929, August.
  93. Izady, Navid & Worthington, Dave, 2012. "Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments," European Journal of Operational Research, Elsevier, vol. 219(3), pages 531-540.
  94. Gad Allon & Awi Federgruen, 2008. "Service Competition with General Queueing Facilities," Operations Research, INFORMS, vol. 56(4), pages 827-849, August.
  95. Joseph M. Milner & Tava Lennon Olsen, 2008. "Service-Level Agreements in Call Centers: Perils and Prescriptions," Management Science, INFORMS, vol. 54(2), pages 238-252, February.
  96. Stefan Wager & Kuang Xu, 2021. "Experimenting in Equilibrium," Management Science, INFORMS, vol. 67(11), pages 6694-6715, November.
  97. Avishai Mandelbaum & Petar Momčilović, 2008. "Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime," Mathematics of Operations Research, INFORMS, vol. 33(3), pages 561-586, August.
  98. Petar Momčilović & Amir Motaei, 2018. "QED limits for many-server systems under a priority policy," Queueing Systems: Theory and Applications, Springer, vol. 90(1), pages 125-159, October.
  99. Achal Bassamboo & J. Michael Harrison & Assaf Zeevi, 2006. "Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method," Operations Research, INFORMS, vol. 54(3), pages 419-435, June.
  100. Fei Gao & Xuanming Su, 2018. "Omnichannel Service Operations with Online and Offline Self-Order Technologies," Management Science, INFORMS, vol. 64(8), pages 3595-3608, August.
  101. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
  102. Guodong Pang & Ohad Perry, 2015. "A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending," Management Science, INFORMS, vol. 61(1), pages 73-91, January.
  103. Rouba Ibrahim & Mor Armony & Achal Bassamboo, 2017. "Does the Past Predict the Future? The Case of Delay Announcements in Service Systems," Management Science, INFORMS, vol. 63(6), pages 1762-1780, June.
  104. Guodong Pang & Ward Whitt, 2009. "Service Interruptions in Large-Scale Service Systems," Management Science, INFORMS, vol. 55(9), pages 1499-1512, September.
  105. R. Bekker & A. Bruin, 2010. "Time-dependent analysis for refused admissions in clinical wards," Annals of Operations Research, Springer, vol. 178(1), pages 45-65, July.
  106. Josh Reed & Bo Zhang, 2017. "Managing capacity and inventory jointly for multi-server make-to-stock queues," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 61-94, June.
  107. Fan, Vivienne Hui & Dong, Zhaoyang & Meng, Ke, 2020. "Integrated distribution expansion planning considering stochastic renewable energy resources and electric vehicles," Applied Energy, Elsevier, vol. 278(C).
  108. Arka Ghosh & Keguo Huang, 2017. "Asymptotically optimal control of N-systems with $$H_2^*$$ H 2 ∗ service times under many-server heavy traffic," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 35-60, June.
  109. Varun Gupta & Neil Walton, 2019. "Load Balancing in the Nondegenerate Slowdown Regime," Operations Research, INFORMS, vol. 67(1), pages 281-294, January.
  110. Zhang, Ping & Serban, Nicoleta, 2007. "Discovery, visualization and performance analysis of enterprise workflow," Computational Statistics & Data Analysis, Elsevier, vol. 51(5), pages 2670-2687, February.
  111. Ragavendran Gopalakrishnan & Sherwin Doroudi & Amy R. Ward & Adam Wierman, 2016. "Routing and Staffing When Servers Are Strategic," Operations Research, INFORMS, vol. 64(4), pages 1033-1050, August.
  112. William A. Massey & Jamol Pender, 2018. "Dynamic rate Erlang-A queues," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 127-164, June.
  113. Achal Bassamboo & Rouba Ibrahim, 2021. "A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement," Management Science, INFORMS, vol. 67(7), pages 4191-4208, July.
  114. Achal Bassamboo & Ramandeep S. Randhawa & Jan A. Van Mieghem, 2012. "A Little Flexibility Is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems," Operations Research, INFORMS, vol. 60(6), pages 1423-1435, December.
  115. Rami Atar & Avi Mandelbaum & Gennady Shaikhet, 2009. "Simplified Control Problems for Multiclass Many-Server Queueing Systems," Mathematics of Operations Research, INFORMS, vol. 34(4), pages 795-812, November.
  116. Hongyuan Lu & Guodong Pang & Yuhang Zhou, 2016. "$$G/{ GI}/N(+{ GI})$$ G / G I / N ( + G I ) queues with service interruptions in the Halfin–Whitt regime," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 83(1), pages 127-160, February.
  117. van Leeuwaarden, Johan S.H. & Knessl, Charles, 2011. "Transient behavior of the Halfin-Whitt diffusion," Stochastic Processes and their Applications, Elsevier, vol. 121(7), pages 1524-1545, July.
  118. Noah Gans & Yong-Pin Zhou, 2003. "A Call-Routing Problem with Service-Level Constraints," Operations Research, INFORMS, vol. 51(2), pages 255-271, April.
  119. Fiona Sloothaak & James Cruise & Seva Shneer & Maria Vlasiou & Bert Zwart, 2021. "Complete resource pooling of a load-balancing policy for a network of battery swapping stations," Queueing Systems: Theory and Applications, Springer, vol. 99(1), pages 65-120, October.
  120. Noah Gans & Yong-Pin Zhou, 2007. "Call-Routing Schemes for Call-Center Outsourcing," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 33-50, May.
  121. Guodong Pang & Ward Whitt, 2012. "The Impact of Dependent Service Times on Large-Scale Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 14(2), pages 262-278, April.
  122. Atar, Rami & Biswas, Anup & Kaspi, Haya, 2018. "Law of large numbers for the many-server earliest-deadline-first queue," Stochastic Processes and their Applications, Elsevier, vol. 128(7), pages 2270-2296.
  123. Jayakrishnan Nair & Adam Wierman & Bert Zwart, 2016. "Provisioning of Large-Scale Systems: The Interplay Between Network Effects and Strategic Behavior in the User Base," Management Science, INFORMS, vol. 62(6), pages 1830-1841, June.
  124. D'Auria, Bernardo, 2011. "A short note on the monotonicity of the Erlang C formula in the Halfin-Whitt regime," DES - Working Papers. Statistics and Econometrics. WS 12776, Universidad Carlos III de Madrid. Departamento de Estadística.
  125. Gad Allon & Achal Bassamboo & Eren B. Çil, 2012. "Large-Scale Service Marketplaces: The Role of the Moderating Firm," Management Science, INFORMS, vol. 58(10), pages 1854-1872, October.
  126. Itai Gurvich & Ward Whitt, 2010. "Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing," Operations Research, INFORMS, vol. 58(2), pages 316-328, April.
  127. Constantinos Maglaras & Assaf Zeevi, 2003. "Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations," Management Science, INFORMS, vol. 49(8), pages 1018-1038, August.
  128. Francis de Véricourt & Otis B. Jennings, 2008. "Dimensioning Large-Scale Membership Services," Operations Research, INFORMS, vol. 56(1), pages 173-187, February.
  129. K. D. Glazebrook & C. Kirkbride & J. Ouenniche, 2009. "Index Policies for the Admission Control and Routing of Impatient Customers to Heterogeneous Service Stations," Operations Research, INFORMS, vol. 57(4), pages 975-989, August.
  130. Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
  131. Itai Gurvich & Junfei Huang & Avishai Mandelbaum, 2014. "Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State," Mathematics of Operations Research, INFORMS, vol. 39(2), pages 325-373, May.
  132. Vijay Mehrotra & Kevin Ross & Geoff Ryder & Yong-Pin Zhou, 2012. "Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers," Manufacturing & Service Operations Management, INFORMS, vol. 14(1), pages 66-81, January.
  133. Anton Braverman, 2020. "Steady-State Analysis of the Join-the-Shortest-Queue Model in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 45(3), pages 1069-1103, August.
  134. Zhenghua Long & Nahum Shimkin & Hailun Zhang & Jiheng Zhang, 2020. "Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ / h Rule," Operations Research, INFORMS, vol. 68(4), pages 1128-1230, July.
  135. Achal Bassamboo & Assaf Zeevi, 2009. "On a Data-Driven Method for Staffing Large Call Centers," Operations Research, INFORMS, vol. 57(3), pages 714-726, June.
  136. René Bekker & Paulien Koeleman, 2011. "Scheduling admissions and reducing variability in bed demand," Health Care Management Science, Springer, vol. 14(3), pages 237-249, September.
  137. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  138. Burak Büke, 2022. "Modelling heterogeneity in many-server queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 401-403, April.
  139. Ramandeep S. Randhawa & Sunil Kumar, 2009. "Multiserver Loss Systems with Subscribers," Mathematics of Operations Research, INFORMS, vol. 34(1), pages 142-179, February.
  140. Francis de Véricourt & Otis B. Jennings, 2011. "Nurse Staffing in Medical Units: A Queueing Perspective," Operations Research, INFORMS, vol. 59(6), pages 1320-1331, December.
  141. Ward Whitt, 2003. "How Multiserver Queues Scale with Growing Congestion-Dependent Demand," Operations Research, INFORMS, vol. 51(4), pages 531-542, August.
  142. Stefanus Jasin & Amitabh Sinha, 2015. "An LP-Based Correlated Rounding Scheme for Multi-Item Ecommerce Order Fulfillment," Operations Research, INFORMS, vol. 63(6), pages 1336-1351, December.
  143. Tolga Tezcan, 2008. "Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 33(1), pages 51-90, February.
  144. Jinsheng Chen & Jing Dong, 2024. "Managing flexibility: optimal sizing and scheduling of flexible servers," Queueing Systems: Theory and Applications, Springer, vol. 108(3), pages 415-474, December.
  145. Anatolii A. Puhalskii, 2022. "Moderate deviation asymptotics of the GI/G/n queue in the Halfin–Whitt regime," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 341-343, April.
  146. Seung Bum Soh & Itai Gurvich, 2017. "Call Center Staffing: Service-Level Constraints and Index Priorities," Operations Research, INFORMS, vol. 65(2), pages 537-555, April.
  147. Cao, Ping & Zhong, Zhiheng & Huang, Junfei, 2021. "Dynamic routing in a distributed parallel many-server service system: The effect of ξ-choice," European Journal of Operational Research, Elsevier, vol. 294(1), pages 219-235.
  148. A. J. E. M. Janssen & J. S. H. van Leeuwaarden & Bert Zwart, 2011. "Refining Square-Root Safety Staffing by Expanding Erlang C," Operations Research, INFORMS, vol. 59(6), pages 1512-1522, December.
  149. Junfei Huang & Avishai Mandelbaum & Petar Momčilović, 2022. "Appointment-driven service systems with many servers," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 529-531, April.
  150. Martino Banchio & Giacomo Mantegazza, 2022. "Artificial Intelligence and Spontaneous Collusion," Papers 2202.05946, arXiv.org, revised Sep 2023.
  151. Jamol Pender & Young Myoung Ko, 2017. "Approximations for the Queue Length Distributions of Time-Varying Many-Server Queues," INFORMS Journal on Computing, INFORMS, vol. 29(4), pages 688-704, November.
  152. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
  153. Mor Armony & Itai Gurvich, 2010. "When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance," Manufacturing & Service Operations Management, INFORMS, vol. 12(3), pages 470-488, April.
  154. J. Michael Harrison & Assaf Zeevi, 2005. "A Method for Staffing Large Call Centers Based on Stochastic Fluid Models," Manufacturing & Service Operations Management, INFORMS, vol. 7(1), pages 20-36, September.
  155. V. Ramaswami & David Poole & Soohan Ahn & Simon Byers & Alan Kaplan, 2005. "Ensuring Access to Emergency Services in the Presence of Long Internet Dial-Up Calls," Interfaces, INFORMS, vol. 35(5), pages 411-422, October.
  156. Josh Reed & Yair Shaki, 2015. "A Fair Policy for the G / GI / N Queue with Multiple Server Pools," Mathematics of Operations Research, INFORMS, vol. 40(3), pages 558-595, March.
  157. Rouba Ibrahim, 2018. "Sharing delay information in service systems: a literature survey," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 49-79, June.
  158. Blanchet, Jose & Lam, Henry, 2013. "A heavy traffic approach to modeling large life insurance portfolios," Insurance: Mathematics and Economics, Elsevier, vol. 53(1), pages 237-251.
  159. Avishai Mandelbaum & Petar Momčilović & Yulia Tseytlin, 2012. "On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers," Management Science, INFORMS, vol. 58(7), pages 1273-1291, July.
  160. Young Myoung Ko & Natarajan Gautam, 2013. "Critically Loaded Time-Varying Multiserver Queues: Computational Challenges and Approximations," INFORMS Journal on Computing, INFORMS, vol. 25(2), pages 285-301, May.
  161. Hsiao-Hui Lee & Edieal J. Pinker & Robert A. Shumsky, 2012. "Outsourcing a Two-Level Service Process," Management Science, INFORMS, vol. 58(8), pages 1569-1584, August.
  162. Avishai Mandelbaum & Sergey Zeltyn, 2009. "Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers," Operations Research, INFORMS, vol. 57(5), pages 1189-1205, October.
  163. Costis Maglaras & John Yao & Assaf Zeevi, 2018. "Optimal Price and Delay Differentiation in Large-Scale Queueing Systems," Management Science, INFORMS, vol. 64(5), pages 2427-2444, May.
  164. Avramidis, Athanassios N. & Chan, Wyean & Gendreau, Michel & L'Ecuyer, Pierre & Pisacane, Ornella, 2010. "Optimizing daily agent scheduling in a multiskill call center," European Journal of Operational Research, Elsevier, vol. 200(3), pages 822-832, February.
  165. O. Garnet & A. Mandelbaum & M. Reiman, 2002. "Designing a Call Center with Impatient Customers," Manufacturing & Service Operations Management, INFORMS, vol. 4(3), pages 208-227, October.
  166. Jeunghyun Kim & Ramandeep S. Randhawa & Amy R. Ward, 2018. "Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems," Manufacturing & Service Operations Management, INFORMS, vol. 20(2), pages 285-301, May.
  167. Rami Atar & Subhamay Saha, 2017. "An ɛ -Nash Equilibrium with High Probability for Strategic Customers in Heavy Traffic," Mathematics of Operations Research, INFORMS, vol. 42(3), pages 626-647, August.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.