Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
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DOI: 10.1287/mnsc.1040.0279
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References listed on IDEAS
- Ety Zohar & Avishai Mandelbaum & Nahum Shimkin, 2002. "Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support," Management Science, INFORMS, vol. 48(4), pages 566-583, April.
- Shlomo Halfin & Ward Whitt, 1981. "Heavy-Traffic Limits for Queues with Many Exponential Servers," Operations Research, INFORMS, vol. 29(3), pages 567-588, June.
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
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Keywords
call centers; contact centers; queues; multiserver queues; queues with customer abandonment; multiserver queues with customer abandonment; Erlang-A model; heavy-traffic limits; many-server heavy-traffic limits; efficiency-driven limiting regime;All these keywords.
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