Refining Square-Root Safety Staffing by Expanding Erlang C
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DOI: 10.1287/opre.1110.0991
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- Avishai Mandelbaum & Petar Momčilović, 2008. "Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime," Mathematics of Operations Research, INFORMS, vol. 33(3), pages 561-586, August.
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
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- Sem Borst & Avi Mandelbaum & Martin I. Reiman, 2004. "Dimensioning Large Call Centers," Operations Research, INFORMS, vol. 52(1), pages 17-34, February.
- Avishai Mandelbaum & Sergey Zeltyn, 2009. "Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers," Operations Research, INFORMS, vol. 57(5), pages 1189-1205, October.
Citations
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Cited by:
- Ramandeep S. Randhawa, 2016. "Optimality gap of asymptotically derived prescriptions in queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 83(1), pages 131-155, June.
- Bo Zhang & Johan S. H. van Leeuwaarden & Bert Zwart, 2012. "Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics," Operations Research, INFORMS, vol. 60(2), pages 461-474, April.
- Galit B. Yom-Tov & Avishai Mandelbaum, 2014. "Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 283-299, May.
- Eugene Furman & Adam Diamant & Murat Kristal, 2021. "Customer Acquisition and Retention: A Fluid Approach for Staffing," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4236-4257, November.
- Matthieu Jonckheere & Balakrishna J. Prabhu, 2018. "Asymptotics of insensitive load balancing and blocking phases," Queueing Systems: Theory and Applications, Springer, vol. 88(3), pages 243-278, April.
- Heemskerk, M. & Mandjes, M. & Mathijsen, B., 2022. "Staffing for many-server systems facing non-standard arrival processes," European Journal of Operational Research, Elsevier, vol. 296(3), pages 900-913.
- Frank Karsten & Marco Slikker & Geert-Jan van Houtum, 2015. "Resource Pooling and Cost Allocation Among Independent Service Providers," Operations Research, INFORMS, vol. 63(2), pages 476-488, April.
- Liu, Zhongyi & Liu, Jingchen & Zhai, Xin & Wang, Guanying, 2019. "Police staffing and workload assignment in law enforcement using multi-server queueing models," European Journal of Operational Research, Elsevier, vol. 276(2), pages 614-625.
- Ying Chen & John J. Hasenbein, 2017. "Staffing large-scale service systems with distributional uncertainty," Queueing Systems: Theory and Applications, Springer, vol. 87(1), pages 55-79, October.
- Petar Momčilović & Amir Motaei, 2018. "QED limits for many-server systems under a priority policy," Queueing Systems: Theory and Applications, Springer, vol. 90(1), pages 125-159, October.
- Josh Reed & Bo Zhang, 2017. "Managing capacity and inventory jointly for multi-server make-to-stock queues," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 61-94, June.
- Britt Mathijsen & Bert Zwart, 2017. "Transient error approximation in a Lévy queue," Queueing Systems: Theory and Applications, Springer, vol. 85(3), pages 269-304, April.
- Ragavendran Gopalakrishnan & Sherwin Doroudi & Amy R. Ward & Adam Wierman, 2016. "Routing and Staffing When Servers Are Strategic," Operations Research, INFORMS, vol. 64(4), pages 1033-1050, August.
- Jayakrishnan Nair & Adam Wierman & Bert Zwart, 2016. "Provisioning of Large-Scale Systems: The Interplay Between Network Effects and Strategic Behavior in the User Base," Management Science, INFORMS, vol. 62(6), pages 1830-1841, June.
- Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
- Eugene Furman & Alex Cressman & Saeha Shin & Alexey Kuznetsov & Fahad Razak & Amol Verma & Adam Diamant, 2021. "Prediction of personal protective equipment use in hospitals during COVID-19," Health Care Management Science, Springer, vol. 24(2), pages 439-453, June.
- Llanos R. L. F., 2016. "A study on call/contact centers' inbound and outbound management process," South Asian Journal of Management Sciences (SAJMS), Iqra University, Iqra University, vol. 10(2), pages 1-10, Fall.
- Galit B. Yom-Tov & Carri W. Chan, 2021. "Balancing admission control, speedup, and waiting in service systems," Queueing Systems: Theory and Applications, Springer, vol. 97(1), pages 163-219, February.
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Keywords
call centers; QED regime; corrected diffusion approximations;All these keywords.
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