Personalized queues: the customer view, via a fluid model of serving least-patient first
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DOI: 10.1007/s11134-017-9537-y
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Cited by:
- Rouba Ibrahim, 2022. "Personalized scheduling in service systems," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 445-447, April.
- Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
- Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
- Brett Alan Hathaway & Seyed Morteza Emadi & Vinayak Deshpande, 2022. "Personalized Priority Policies in Call Centers Using Past Customer Interaction Information," Management Science, INFORMS, vol. 68(4), pages 2806-2823, April.
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Keywords
Multi-server queue; Time-varying queue; Fluid approximation/model; Earliest deadline first;All these keywords.
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