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Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement

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  1. Peng Jing & Ye Zha & Kewen Pan & Ying Xue, 2023. "Investigating Multidimensional Factors Influencing Switching Intention on School Bus among Chinese Parents—A Push–Pull–Mooring Framework," Sustainability, MDPI, vol. 15(10), pages 1-24, May.
  2. Losada-Rojas, Lisa Lorena & Gkartzonikas, Christos & Pyrialakou, V. Dimitra & Gkritza, Konstantina, 2019. "Exploring intercity passengers’ attitudes and loyalty to intercity passenger rail: Evidence from an on-board survey," Transport Policy, Elsevier, vol. 73(C), pages 71-83.
  3. Hui Zhu & Fumin Deng, 2020. "How to Influence Rural Tourism Intention by Risk Knowledge during COVID-19 Containment in China: Mediating Role of Risk Perception and Attitude," IJERPH, MDPI, vol. 17(10), pages 1-23, May.
  4. Shuli Luo & Sylvia Y He, 2021. "Using data mining to explore the spatial and temporal dynamics of perceptions of metro services in China: The case of Shenzhen," Environment and Planning B, , vol. 48(3), pages 449-466, March.
  5. Biyue Wang & Martin de Jong & Ellen van Bueren & Aksel Ersoy & Yanchun Meng, 2023. "Transit-Oriented Development in China: A Comparative Content Analysis of the Spatial Plans of High-Speed Railway Station Areas," Land, MDPI, vol. 12(9), pages 1-21, September.
  6. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  7. Roman Roaljdovich Sidorchuk & Anastasia Vladimirovna Lukina & Sergey Vladimirovich Mkhitaryan & Irina Ivanovna Skorobogatykh & Anastasia Alexeevna Stukalova, 2021. "Local Resident Attitudes to the Sustainable Development of Urban Public Transport System," Sustainability, MDPI, vol. 13(22), pages 1-25, November.
  8. Esmailpour, Javad & Aghabayk, Kayvan & Aghajanzadeh, Mohammad & De Gruyter, Chris, 2022. "Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 80-103.
  9. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Faridah Hanim Khairuddin & Nur Mustakiza Zakaria, 2022. "An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  10. Malik, Bilal Zia & Rehman, Zia ur & Khan, Ammad Hassan & Akram, Waseem, 2021. "Investigating users' travel behaviours and perceptions of single-corridor BRT: Lessons from Lahore," Journal of Transport Geography, Elsevier, vol. 91(C).
  11. Savalee Uttra & Napat Laddawan & Vatanavongs Ratanavaraha & Sajjakaj Jomnonkwao, 2020. "Explaining Sex Differences in Motorcyclist Riding Behavior: An Application of Multi-Group Structural Equation Modeling," IJERPH, MDPI, vol. 17(23), pages 1-22, November.
  12. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Muhamad Razuhanafi Mat Yazid & Riza Atiq Rahmat & Sotaro Yukawa, 2021. "Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling," Mathematics, MDPI, vol. 9(16), pages 1-15, August.
  13. Chang, Yu-Hern & Yeh, Chung-Hsing, 2017. "Corporate social responsibility and customer loyalty in intercity bus services," Transport Policy, Elsevier, vol. 59(C), pages 38-45.
  14. El-Adly, Mohammed Ismail, 2019. "Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 50(C), pages 322-332.
  15. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
  16. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  17. Jonas De Vos & E. Owen D. Waygood & Laurence Letarte & Mengqiu Cao, 2022. "Do frequent satisfying trips by public transport impact its intended use in later life?," Transportation, Springer, vol. 49(4), pages 1245-1263, August.
  18. El-Geneidy, Ahmed & van Lierop, Dea & Grisé, Emily & Boisjoly, Geneviève & Swallow, Derrick & Fordham, Lesley & Herrmann, Thomas, 2017. "Get on board: Assessing an all-door boarding pilot project in Montreal, Canada," Transportation Research Part A: Policy and Practice, Elsevier, vol. 99(C), pages 114-124.
  19. Pezhman Alborzi, 2021. "The Relationship between Passengers' Satisfaction of Urban Road Transport Services and Their Sense of Belonging," Environmental Management and Sustainable Development, Macrothink Institute, vol. 10(3), pages 89-96, August.
  20. Chen, Ching-Fu & Lee, Chia-Han, 2023. "Investigating shared e-scooter users’ customer value co-creation behaviors and their antecedents: Perceived service quality and perceived value," Transport Policy, Elsevier, vol. 136(C), pages 147-154.
  21. Xuan Phuong Nguyen, 2019. "The Bus Transportation Issue And People Satisfaction With Public Transport In Ho Chi Minh City ," Journal of Mechanical Engineering Research & Developments (JMERD), Zibeline International Publishing, vol. 42(1), pages 10-16, January.
  22. Tri Basuki Joewono & Ariel Matthew & Muhamad Rizki, 2021. "Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing," Sustainability, MDPI, vol. 13(22), pages 1-20, November.
  23. Pedro Cuesta-Valiño & Pablo Gutiérrez-Rodríguez & Cristina Loranca-Valle, 2021. "Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Member’s Loyalty," Sustainability, MDPI, vol. 13(2), pages 1-24, January.
  24. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  25. Alpu, Ozlem, 2015. "A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey," Transport Policy, Elsevier, vol. 44(C), pages 151-157.
  26. Muhammad Zudhy Irawan & Prawira Fajarindra Belgiawan & Tri Basuki Joewono & Nurvita I. M. Simanjuntak, 2020. "Do motorcycle-based ride-hailing apps threaten bus ridership? A hybrid choice modeling approach with latent variables," Public Transport, Springer, vol. 12(1), pages 207-231, March.
  27. Yung-Tsan Jou & Charmine Sheena Saflor & Klint Allen Mariñas & Michael Nayat Young, 2023. "Determining Factors Affecting Perceived Customer Satisfaction on Public Utility Bus System in Occidental Mindoro, Philippines: A Case Study on Service Quality Assessment during Major Disruptions," Sustainability, MDPI, vol. 15(4), pages 1-21, February.
  28. Fu, Xuemei & Juan, Zhicai, 2017. "Exploring the psychosocial factors associated with public transportation usage and examining the “gendered” difference," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 70-82.
  29. Xuemei Fu & Zhicai Juan, 2017. "Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory," Transportation, Springer, vol. 44(5), pages 1021-1042, September.
  30. Shengxiao Li & Luoye Chen & Pengjun Zhao, 2019. "The impact of metro services on housing prices: a case study from Beijing," Transportation, Springer, vol. 46(4), pages 1291-1317, August.
  31. Sangryeong Lee & Soo-Kyoung Lee & Jin-Woo Park, 2024. "The Effect of Service Quality and Sustainability Practices on Brand Equity: The Case of Korean Air Passengers," Sustainability, MDPI, vol. 16(11), pages 1-20, May.
  32. Allen, Jaime & Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella & Ortúzar, Juan de Dios, 2019. "The role of critical incidents and involvement in transit satisfaction and loyalty," Transport Policy, Elsevier, vol. 75(C), pages 57-69.
  33. Jomnonkwao, Sajjakaj & Ratanavaraha, Vatanavongs, 2016. "Measurement modelling of the perceived service quality of a sightseeing bus service: An application of hierarchical confirmatory factor analysis," Transport Policy, Elsevier, vol. 45(C), pages 240-252.
  34. Ittamalla, Rajesh & Srinivas Kumar, Daruri Venkata, 2021. "Determinants of holistic passenger experience in public transportation: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  35. Prajitmutita, Lyn Manassannan & Perényi, à ron & Prentice, Catherine, 2016. "Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 207-216.
  36. Sadhukhan, Shubhajit & Banerjee, Uttam K. & Maitra, Bhargab, 2016. "Commuters’ willingness-to-pay for improvement of transfer facilities in and around metro stations – A case study in Kolkata," Transportation Research Part A: Policy and Practice, Elsevier, vol. 92(C), pages 43-58.
  37. Sun, Shichao & Duan, Zhengyu, 2019. "Modeling passengers’ loyalty to public transit in a two-dimensional framework: A case study in Xiamen, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 124(C), pages 295-309.
  38. Hamid Mahmood Gelaidan & Abdullah Al-Swidi & Muhammad Haroon Hafeez, 2023. "Studying the Joint Effects of Perceived Service Quality, Perceived Benefits, and Environmental Concerns in Sustainable Travel Behavior: Extending the TPB," Sustainability, MDPI, vol. 15(14), pages 1-22, July.
  39. Yuan Yuan & Chunfu Shao & Zhichao Cao & Chaoying Yin, 2023. "The Effect of Travel-Chain Complexity on Public Transport Travel Intention: A Mixed-Selection Model," IJERPH, MDPI, vol. 20(5), pages 1-29, March.
  40. Lorelei Schmitt & Graham Currie & Alexa Delbosc, 2015. "Lost in transit? Unfamiliar public transport travel explored using a journey planner web survey," Transportation, Springer, vol. 42(1), pages 101-122, January.
  41. Chakrabarti, Sandip, 2015. "The demand for reliable transit service: New evidence using stop level data from the Los Angeles Metro bus system," Journal of Transport Geography, Elsevier, vol. 48(C), pages 154-164.
  42. Machado-León, José Luis & de Oña, Rocío & de Oña, Juan, 2016. "The role of involvement in regards to public transit riders' perceptions of the service," Transport Policy, Elsevier, vol. 48(C), pages 34-44.
  43. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Nguyen, Minh Hieu & Vo, Nguyen S. & Oviedo-Trespalacios, Oscar, 2022. "Factors influencing intention to use on-demand shared ride-hailing services in Vietnam: risk, cost or sustainability?," Journal of Transport Geography, Elsevier, vol. 99(C).
  44. Yuhan Ge & Qing Yuan & Yaxi Wang & Keunsoo Park, 2021. "The Structural Relationship among Perceived Service Quality, Perceived Value, and Customer Satisfaction-Focused on Starbucks Reserve Coffee Shops in Shanghai, China," Sustainability, MDPI, vol. 13(15), pages 1-19, August.
  45. Echaniz, Eneko & Cordera, Rubén & Rodriguez, Andrés & Nogués, Soledad & Coppola, Pierlugi & dell’Olio, Luigi, 2022. "Spatial and temporal variation of user satisfaction in public transport systems," Transport Policy, Elsevier, vol. 117(C), pages 88-97.
  46. Shaowu Cheng & Qian Gao & Yaping Zhang, 2016. "Evaluating the Impacts of Bus Fare on Social Equity Based on IC Card Data in China," Sustainability, MDPI, vol. 8(10), pages 1-15, October.
  47. Mulley, Corinne & Clifton, Geoffrey Tilden & Balbontin, Camila & Ma, Liang, 2017. "Information for travelling: Awareness and usage of the various sources of information available to public transport users in NSW," Transportation Research Part A: Policy and Practice, Elsevier, vol. 101(C), pages 111-132.
  48. Ahmad H. Alomari & Taisir S. Khedaywi & Asalah A. Jadah & Abdel Rahman O. Marian, 2022. "Evaluation of Public Transport among University Commuters in Rural Areas," Sustainability, MDPI, vol. 15(1), pages 1-32, December.
  49. Karzan Ismael & Szabolcs Duleba, 2021. "Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique," Sustainability, MDPI, vol. 13(23), pages 1-20, November.
  50. Mason, Michela Cesarina & Moretti, Andrea & Raggiotto, Francesco & Paggiaro, Adriano, 2019. "Conceptualizing triathlon sport event travelers’ behavior," MPRA Paper 94187, University Library of Munich, Germany.
  51. Fu, Xue-mei & Zhang, Jiang-hua & Chan, Felix T.S., 2018. "Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory," Transportation Research Part A: Policy and Practice, Elsevier, vol. 113(C), pages 476-490.
  52. Yang, Min & Wang, Zheyuan & Cheng, Long & Chen, Enhui, 2022. "Exploring satisfaction with air-HSR intermodal services: A Bayesian network analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 156(C), pages 69-89.
  53. Anjali R. Virkar & Prita D. Mallya, 2018. "A Review of Dimensions of Tourism Transport Affecting Tourist Satisfaction," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(1), pages 72-80, January.
  54. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  55. Wang, Fan & Gu, Jibao & Wu, Jianlin, 2020. "Perspective taking, energy policy involvement, and public acceptance of nuclear energy: Evidence from China," Energy Policy, Elsevier, vol. 145(C).
  56. Dea van Lierop & Madhav G. Badami & Ahmed M. El-Geneidy, 2018. "What influences satisfaction and loyalty in public transport? A review of the literature," Transport Reviews, Taylor & Francis Journals, vol. 38(1), pages 52-72, January.
  57. Tian E Cheng & Shasha Li & Heng Zhang & Mingming Cao, 2021. "Examining the Antecedents of Environmentally Responsible Behaviour: Relationships among Service Quality, Place Attachment and Environmentally Responsible Behaviour," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
  58. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  59. Ham, Sunny & Lee, Kai-Sean & Koo, Bonhak & Kim, Seoyoung & Moon, Hyeyoung & Han, Heesup, 2021. "The rise of the grocerant: Patrons’ in-store dining experiences and consumption behaviors at grocery retail stores," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  60. Hanumantha Rao Sama & Long-Sheng Chen & Venkateswarlu Nalluri & Madhavaiah Chendragiri, 2023. "Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach," Public Transport, Springer, vol. 15(2), pages 479-501, June.
  61. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  62. Shiwakoti, Nirajan & Stasinopoulos, Peter & Vincec, Paul & Qian, Weidong & Hafsar, Renan, 2019. "Exploring how perceptive differences impact the current public transport usage and support for future public transport extension and usage: A case study of Melbourne's tramline extension," Transport Policy, Elsevier, vol. 84(C), pages 12-23.
  63. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
  64. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  65. Tricia Mae T. Zulueta & Ardvin Kester S. Ong & Josephine D. German & Ma. Janice J. Gumasing & Jenn Christzel D. Chico, 2024. "Implications of the Progression to Sustainable Public Transportation: An Insight into Modern Jeepney Shift from the Philippines," Sustainability, MDPI, vol. 16(10), pages 1-37, May.
  66. Dea van Lierop & Francisco J. Bahamonde-Birke, 2023. "Commuting to the future: Assessing the relationship between individuals’ usage of information and communications technology, personal attitudes, characteristics and mode choice," Networks and Spatial Economics, Springer, vol. 23(2), pages 353-371, June.
  67. Shahid Nawaz & Yun Jiang & Muhammad Zahid Nawaz & Syeda Farzana Manzoor & Ruixue Zhang, 2021. "Mindful Consumption, Ego-Involvement, and Social Norms Impact on Buying SHC: Role of Platform Trust and Impulsive Buying Tendency," SAGE Open, , vol. 11(4), pages 21582440211, November.
  68. Chiu, Su-Chin & Liu, Chih-Hsing & Tu, Jin-Hua, 2016. "The influence of tourists' expectations on purchase intention: Linking marketing strategy for low-cost airlines," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 226-234.
  69. Chandel Jyoti Kumar & Bansal Sat Prakash & Gattoufi Said, 2018. "Examining the Relationships Among Antecedents of Behavioural Intentions in Adventure Sports Context," Polish Journal of Sport and Tourism, Sciendo, vol. 25(1), pages 39-47, March.
  70. Grisé, Emily & El-Geneidy, Ahmed, 2018. "Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 84-96.
  71. Meehee Cho & Mark A. Bonn & Su Jin Han, 2018. "Generation Z’s Sustainable Volunteering: Motivations, Attitudes and Job Performance," Sustainability, MDPI, vol. 10(5), pages 1-16, May.
  72. de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
  73. Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie, 2020. "Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
  74. Drevs, Florian & Tscheulin, Dieter K. & Lindenmeier, Jörg & Renner, Simone, 2014. "Crowding-in or crowding out: An empirical analysis on the effect of subsidies on individual willingness-to-pay for public transportation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 59(C), pages 250-261.
  75. Juan Oña & Rocío Oña, 2023. "Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions," Transportation, Springer, vol. 50(3), pages 1073-1101, June.
  76. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Muhamad Razuhanafi Mat Yazid & Munzilah Md. Rohani, 2022. "The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia," Mathematics, MDPI, vol. 10(13), pages 1-21, June.
  77. Nazmul Arefin Khan & Muhammad Ahsanul Habib, 2018. "Evaluation of Preferences for Alternative Transportation Services and Loyalty towards Active Transportation during a Major Transportation Infrastructure Disruption," Sustainability, MDPI, vol. 10(6), pages 1-14, June.
  78. Gao, Yanan & Rasouli, Soora & Timmermans, Harry & Wang, Yuanqing, 2018. "Trip stage satisfaction of public transport users: A reference-based model incorporating trip attributes, perceived service quality, psychological disposition and difference tolerance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 759-775.
  79. Jie Li & Peng Mao & Hui Liu & Jiawei Wei & Hongyang Li & Jingfeng Yuan, 2020. "Key Factors Influencing Low-Carbon Behaviors of Staff in Star-Rated Hotels—An Empirical Study of Eastern China," IJERPH, MDPI, vol. 17(21), pages 1-26, November.
  80. Eldeeb, Gamal & Mohamed, Moataz, 2022. "Consumers oriented investments in transit service quality improvements: The best bang for your buck," Research in Transportation Economics, Elsevier, vol. 94(C).
  81. Mu, Rui & Jong, Martin de, 2012. "Establishing the conditions for effective transit-oriented development in China: the case of Dalian," Journal of Transport Geography, Elsevier, vol. 24(C), pages 234-249.
  82. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
  83. Pan, Jing Yu & Truong, Dothang, 2018. "Passengers’ intentions to use low-cost carriers: An extended theory of planned behavior model," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 38-48.
  84. Dong Zhang & Jan-Dirk Schmöcker & Satoshi Fujii & Xiaoguang Yang, 2016. "Social norms and public transport usage: empirical study from Shanghai," Transportation, Springer, vol. 43(5), pages 869-888, September.
  85. Cerdá Suárez, Luis Manuel & Robina Ramírez, Rafael & Palos Sánchez, Pedro Ramiro, 2018. "The influence of health and environment-focused values on restaurateur satisfaction in organic restaurants: a descriptive analysis in Spain," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
  86. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  87. Dea Lierop & Ahmed El-Geneidy, 2018. "Is having a positive image of public transit associated with travel satisfaction and continued transit usage? An exploratory study of bus transit," Public Transport, Springer, vol. 10(2), pages 241-256, August.
  88. Juan de O~na & Esperanza Est'evez & Rocio de O~na, 2021. "Public transport users versus private vehicle users: differences about quality of service, satisfaction and attitudes toward public transport in Madrid (Spain)," Papers 2103.14762, arXiv.org.
  89. Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
  90. Jukka Heinonen & Michał Czepkiewicz & Áróra Árnadóttir & Juudit Ottelin, 2021. "Drivers of Car Ownership in a Car-Oriented City: A Mixed-Method Study," Sustainability, MDPI, vol. 13(2), pages 1-26, January.
  91. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Tran, Phuong Thi Kim & Le, Diem-Trinh Thi & Johnson, Lester W., 2020. "Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam," Transportation Research Part A: Policy and Practice, Elsevier, vol. 134(C), pages 96-112.
  92. Ni, Anning & Zhang, Chunqin & Hu, Yuting & Lu, Weite & Li, Hongwei, 2020. "Influence mechanism of the corporate image on passenger satisfaction with public transport in China," Transport Policy, Elsevier, vol. 94(C), pages 54-65.
  93. Qiwen Chen & Hui Liu & Peng Mao & Junjie Qian & Yongtao Tan & Xiaer Xiahou & Peng Cui, 2022. "How Does NIMBYism Influence Residents’ Behavioral Willingness to Dispose of Waste in Centralized Collection Points?—An Empirical Study of Nanjing, China," IJERPH, MDPI, vol. 19(23), pages 1-21, November.
  94. Paula Vicente & Abdul Suleman & Elizabeth Reis, 2020. "Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
  95. Amer Rajput & Raja Zohaib Gahfoor, 2020. "Satisfaction and revisit intentions at fast food restaurants," Future Business Journal, Springer, vol. 6(1), pages 1-12, December.
  96. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  97. Hasan Emin GÜRLER & Ramazan ERTURGUT, 2019. "Hizmet Kalitesi ile Algılanan Değer Arasındaki İlişkide Kuşağın Moderatör Etkisi: Havayolu Endüstrisinde X ve Y Kuşağı Üzerine Bir Araştırma," Istanbul Business Research, Istanbul University Business School, vol. 48(2), pages 335-365, November.
  98. Wang, Yucheng & Gao, Yanan, 2022. "Travel satisfaction and travel well-being: Which is more related to travel choice behaviour in the post COVID-19 pandemic? Evidence from public transport travellers in Xi’an, China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 218-233.
  99. Medi YARMEN & Sik SUMAEDI, 2016. "Perceived Service Quality of Youth Public Transport Passengers," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 11(1), pages 99-111, March.
  100. Sam, Enoch F. & Brijs, Kris & Daniels, Stijn & Brijs, Tom & Wets, Geert, 2020. "Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis," Transport Policy, Elsevier, vol. 85(C), pages 67-79.
  101. Das, Sanhita & Boruah, Alice & Banerjee, Arunabha & Raoniar, Rahul & Nama, Suresh & Maurya, Akhilesh Kumar, 2021. "Impact of COVID-19: A radical modal shift from public to private transport mode," Transport Policy, Elsevier, vol. 109(C), pages 1-11.
  102. Sandip Chakrabarti & Genevieve Giuliano, 2014. "Does service reliability influence transit patronage? Evidence from Los Angeles, and implications for transit policy," Working Paper 9297, USC Lusk Center for Real Estate.
  103. De Vos, Jonas & Singleton, Patrick A., 2020. "Travel and cognitive dissonance," Transportation Research Part A: Policy and Practice, Elsevier, vol. 138(C), pages 525-536.
  104. Savalee Uttra & Sajjakaj Jomnonkwao & Duangdao Watthanaklang & Vatanavongs Ratanavaraha, 2020. "Development of Self-Assessment Indicators for Motorcycle Riders in Thailand: Application of the Motorcycle Rider Behavior Questionnaire (MRBQ)," Sustainability, MDPI, vol. 12(7), pages 1-16, April.
  105. Risdiyanto Risdiyanto & Ahmad Munawar & Muhammad Zudhy Irawan & Miftahul Fauziah & Prawira Fajarindra Belgiawan, 2022. "Why Do Students Choose Buses over Private Motorcycles and Motorcycle-Based Ride-Sourcing? A Hybrid Choice Approach," Sustainability, MDPI, vol. 14(9), pages 1-19, April.
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