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Perceived Service Quality of Youth Public Transport Passengers

Author

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  • Medi YARMEN
  • Sik SUMAEDI

    (Indonesian Institute of Sciences, Tangerang Selatan, Banten, Indonesia)

Abstract

This research aims to explore the dimension of perceived service quality of youth public transport passengers. This research is important...

Suggested Citation

  • Medi YARMEN & Sik SUMAEDI, 2016. "Perceived Service Quality of Youth Public Transport Passengers," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 11(1), pages 99-111, March.
    • Handle: RePEc:exl:1trans:v:11:y:2016:i:1:p:99-111
    DOI: 10.20858/tp.2016.11.1.10
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    References listed on IDEAS

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    1. Tri Joewono & Hisashi Kubota, 2007. "User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications," Transportation, Springer, vol. 34(3), pages 337-354, May.
    2. William Jen & Rungting Tu & Tim Lu, 2011. "Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers," Transportation, Springer, vol. 38(2), pages 321-342, March.
    3. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    4. Azam, Rehan & Muhammad, Danish & Syed Akbar, Suleman, 2012. "Consumption style among young adults toward their shopping behavior:an empirical study in Pakistan," MPRA Paper 42369, University Library of Munich, Germany.
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    Citations

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    Cited by:

    1. Hudyeron Rocha & Manuel Filgueiras & José Pedro Tavares & Sara Ferreira, 2023. "Public Transport Usage and Perceived Service Quality in a Large Metropolitan Area: The Case of Porto," Sustainability, MDPI, vol. 15(7), pages 1-15, April.
    2. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Tran, Phuong Thi Kim & Le, Diem-Trinh Thi & Johnson, Lester W., 2020. "Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam," Transportation Research Part A: Policy and Practice, Elsevier, vol. 134(C), pages 96-112.
    3. Sładkowski Aleksander & Cieśla Maria & Krupa Bartosz, 2018. "Evaluation of Transport Processes Quality with Servqual and TUL Methods," LOGI – Scientific Journal on Transport and Logistics, Sciendo, vol. 9(2), pages 61-72, November.
    4. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
    5. Muhammad Ashraf Javid & Nazam Ali & Syed Arif Hussain Shah & Muhammad Abdullah, 2021. "Travelers’ Attitudes Toward Mobile Application–Based Public Transport Services in Lahore," SAGE Open, , vol. 11(1), pages 21582440209, January.

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