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Un indicatore di qualit? percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane

Author

Listed:
  • Claudia Burlando
  • Enrico Ivaldi
  • Alfonso Camporeale

Abstract

Il modello attuale di mobilit? urbana risulta in Italia fortemente squilibrato a vantaggio del trasporto individuale. Tale situazione presenta criticit? crescenti sia dal punto di vista dei costi privati sia dal punto di vista dei costi esterni in entrambi i casi maggiori con il trasporto individuale che con il trasporto collettivo. In questo sistema basato su una errata percezione dei costi privati e su una forte indifferenza ai costi esterni ? necessario che il Trasporto Pubblico Locale (TPL) torni ad essere la base del muoversi in citt? e che su solide fondamenta di mobilit? collettiva si inseriscano poi la mobilit? privata e i pi? recenti esempi di mobilit? innovativa (car sharing, taxi collettivi, servizi a chiamata, etc.). Tale percorso di restituzione delle luci della ribalta al TPL non pu? prescindere da aspetti di qualit? di cui il servizio pubblico deve essere dotato. Se l?utilizzo del Trasporto Pubblico Locale non necessita di definizioni n? presenta particolari criticit? nella misurazione, la qualit? del servizio ?, invece, una grandezza soggettiva e composita, la cui definizione non ? univoca e dalla misurazione complessa. In questo lavoro si prenderanno in considerazione sia gli aspetti oggettivi sia soggettivi del servizio, indagandoli, per?, attraverso le percezioni degli utenti (approccio customer based), ritenendo che la valutazione della qualit? del servizio attraverso gli occhi dell?utenza sia essenziale per l?implementazione di qualsiasi strategia tesa ad incrementare (o consolidare) l?utilizzo del TPL. Elaborando le informazioni quantitative fornite dai risultati dell?indagine Multiscopo Istat 2013 "Aspetti della vita quotidiana", si proceder? ad elaborare un indicatore di utilizzo del trasporto pubblico urbano, ottenuto per aggregazione delle informazioni restituite dal livello di soddisfazione degli utenti in merito ai diversi aspetti del servizio. I risultati dell?indagine mettono in luce le ragioni dello scarso successo del TPL in Italia, analizzando da un lato l?erroneit? di alcune consolidate credenze circa l?utilizzo ed il non utilizzo dei mezzi pubblici, e dall?altro suggerendo pi? efficaci spunti di intervento alle societ? di TPL e alle Amministrazioni Pubbliche di riferimento, grazie alla scomposizione di un astratto ed onnicomprensivo concetto di qualit? nelle sue singole costituenti pi? precisamente delimitate.

Suggested Citation

  • Claudia Burlando & Enrico Ivaldi & Alfonso Camporeale, 2016. "Un indicatore di qualit? percepita per il trasporto pubblico urbano: analisi delle macro-aree italiane," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2016(2), pages 267-282.
    • Handle: RePEc:fan:ededed:v:html10.3280/ed2016-002003
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    References listed on IDEAS

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    More about this item

    Keywords

    Trasporto pubblico locale; qualit? percepita; indicatore;
    All these keywords.

    JEL classification:

    • C43 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Index Numbers and Aggregation
    • C81 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Methodology for Collecting, Estimating, and Organizing Microeconomic Data; Data Access
    • R42 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government and Private Investment Analysis; Road Maintenance; Transportation Planning
    • R48 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Government Pricing and Policy

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