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Examining the Antecedents of Environmentally Responsible Behaviour: Relationships among Service Quality, Place Attachment and Environmentally Responsible Behaviour

Author

Listed:
  • Tian E Cheng

    (School of Foreign Languages, Northwest University, Xi’an 710069, China)

  • Shasha Li

    (School of Foreign Languages, Northwest University, Xi’an 710069, China)

  • Heng Zhang

    (School of Foreign Languages, Northwest University, Xi’an 710069, China)

  • Mingming Cao

    (School of Human Settlements and Environment, Xi’an Eurasia University, Xi’an 710065, China)

Abstract

This study investigates the antecedents of environmentally responsible behaviour by creating a theoretical model of relationships between service quality, place attachment and environmentally responsible behaviour. A questionnaire survey was conducted among tourists who visited six famous tourist attractions in Shaanxi, China. The results of the research demonstrate that service quality exerts influence on environmentally responsible behaviour and place attachment in a positive manner. Additionally, the findings suggest that place attachment affects environmentally responsible behaviour in a direct and positive manner. Moreover, it is also found that service quality strengthens its effect on environmentally responsible behaviour through place attachment, indicating the mediating role of place attachment in the link between service quality and environmentally responsible behaviour. The current research contributes to tourism literature in that it helps to better understand the tourists’ environmentally responsible behaviour and provides management with evidence of the significance for improving the service quality at tourist attractions.

Suggested Citation

  • Tian E Cheng & Shasha Li & Heng Zhang & Mingming Cao, 2021. "Examining the Antecedents of Environmentally Responsible Behaviour: Relationships among Service Quality, Place Attachment and Environmentally Responsible Behaviour," Sustainability, MDPI, vol. 13(18), pages 1-20, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:18:p:10297-:d:635890
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    References listed on IDEAS

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    1. Jeoung-Hak Lee & Hyun-Duck Kim & Yong Jae Ko & Michael Sagas, 2011. "The influence of service quality on satisfaction and intention: A gender segmentation strategy," Sport Management Review, Taylor & Francis Journals, vol. 14(1), pages 54-63, January.
    2. Lee, Jeoung-Hak & Kim, Hyun-Duck & Ko, Yong Jae & Sagas, Michael, 2011. "The influence of service quality on satisfaction and intention: A gender segmentation strategy," Sport Management Review, Elsevier, vol. 14(1), pages 54-63, February.
    3. Lee, Tsung Hung & Jan, Fen-Hauh & Yang, Chung-Cheng, 2013. "Conceptualizing and measuring environmentally responsible behaviors from the perspective of community-based tourists," Tourism Management, Elsevier, vol. 36(C), pages 454-468.
    4. Gross, Michael J. & Brown, Graham, 2006. "Tourism experiences in a lifestyle destination setting: The roles of involvement and place attachment," Journal of Business Research, Elsevier, vol. 59(6), pages 696-700, June.
    5. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
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    Cited by:

    1. Zhihui Wang & Liangzhen Nie & Eila Jeronen & Lihua Xu & Meiai Chen, 2023. "Understanding the Environmentally Sustainable Behavior of Chinese University Students as Tourists: An Integrative Framework," IJERPH, MDPI, vol. 20(4), pages 1-17, February.
    2. Elsie Nasr & Okechukwu Lawrence Emeagwali & Hasan Yousef Aljuhmani & Souha Al-Geitany, 2022. "Destination Social Responsibility and Residents’ Environmentally Responsible Behavior: Assessing the Mediating Role of Community Attachment and Involvement," Sustainability, MDPI, vol. 14(21), pages 1-26, October.

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