An Integrated Approach of Multi-Criteria Decision-Making and Grey Theory for Evaluating Urban Public Transportation Systems

Improving the local urban transport system’s quality is often seen as one of the critical points for the government and the local operator. An amelioration of the system can improve users’ satisfaction and attract new users while simultaneously decreasing traffic congestion and pollution. Efficient methodologies are required to achieve sustainable development regarding complex issues associated with traffic congestion and pollution. In this study, we propose using the analytic hierarchy process (AHP) grey values to overcome the limitations of the uncertainty in the classical AHP approach. The presented grey-AHP model assumes an efficient contrivance to facilitate the public transport system’s supply quality evaluation, especially when respondents are non-experts. Finally, we estimate and rank the public transport system’s supply quality criteria by adopting the proposed model for a real-world case study (Amman city, Jordan). The study’s outcome shows the effectiveness and the applicability of the developed approach for enhancing the quality of the public transport system.