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The Effect of Work Fulfilment on Job Characteristics and Employee Retention: Gen Y Employees

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  • Koon Vui-Yee
  • Khoo Paggy

Abstract

Job characteristics are considered a contributing factor for the retention of employees at work, but the mechanism behind this relationship remains unclear. The current study aimed to analyse work fulfilment as mediators and age among Generation Y (Gen Y) as moderators of the relationship between task and knowledge characteristics and employee retention based on self-determination theory (SDT). Data were collected from 153 Gen Y employees in Klang Valley, Malaysia and analysed using partial least squares (PLS). The results supported the predicted mediating role of work fulfilment with gender and educational level as control variables. Various ages among Gen Y have no differences within the studied relationships. Implications, limitations of these findings and directions for future research are further discussed to improve the retention of employees in the workplace.

Suggested Citation

  • Koon Vui-Yee & Khoo Paggy, 2020. "The Effect of Work Fulfilment on Job Characteristics and Employee Retention: Gen Y Employees," Global Business Review, International Management Institute, vol. 21(2), pages 313-327, April.
    • Handle: RePEc:sae:globus:v:21:y:2020:i:2:p:313-327
    DOI: 10.1177/0972150918778912
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    Cited by:

    1. Chandra Sekhar Patro, 2022. "Managing Retention as a Stratagem for Employee Job Satisfaction and Organizational Competitiveness in the ITeS Sector," International Journal of Human Capital and Information Technology Professionals (IJHCITP), IGI Global, vol. 13(1), pages 1-20, January.

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