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Family incivility, emotional exhaustion at work, and being a good soldier: The buffering roles of waypower and willpower

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  • De Clercq, Dirk
  • Haq, Inam Ul
  • Azeem, Muhammad Umer
  • Raja, Usman

Abstract

This study unpacks the relationship between family incivility and organizational citizenship behavior (OCB), suggesting a mediating role of emotional exhaustion and moderating roles of waypower and willpower, two critical dimensions of hope. Three-wave data from employees and their peers in Pakistani organizations show that an important reason that family incivility diminishes OCB is that employees become emotionally overextended by their work. Employees' waypower and willpower buffer this harmful effect of family incivility on emotional exhaustion though, such that this effect is mitigated when the two personal resources are high. The study also reveals the presence of moderated mediation, such that the indirect effect of family incivility on OCB through emotional exhaustion is weaker for employees high in waypower and willpower. For organizations, this study accordingly identifies a key mechanism by which family adversity can undermine voluntary behaviors; this mechanism is less forceful among employees who are more hopeful though.

Suggested Citation

  • De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer & Raja, Usman, 2018. "Family incivility, emotional exhaustion at work, and being a good soldier: The buffering roles of waypower and willpower," Journal of Business Research, Elsevier, vol. 89(C), pages 27-36.
    • Handle: RePEc:eee:jbrese:v:89:y:2018:i:c:p:27-36
    DOI: 10.1016/j.jbusres.2018.04.002
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    References listed on IDEAS

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    Cited by:

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    2. Schaarschmidt, Mario & Könsgen, Raoul, 2020. "Good citizen, good ambassador? Linking employees' reputation perceptions with supportive behavior on Twitter," Journal of Business Research, Elsevier, vol. 117(C), pages 754-763.
    3. Bo Fu & Jian Peng & Tao Wang, 2022. "The Health Cost of Organizational Citizenship Behavior: Does Health-Promoting Leadership Matter?," IJERPH, MDPI, vol. 19(10), pages 1-15, May.
    4. Dheeraj Sharma & Madhurima Mishra, 2022. "Family incivility and instigated workplace incivility: How and when does rudeness spill over from family to work?," Asia Pacific Journal of Management, Springer, vol. 39(4), pages 1257-1285, December.
    5. Song, Meng & Jiang, Aoxue & Wang, Zhen & Hu, Heyan, 2023. "Can boundary-spanning leaders take good care of their families? A work-home resource model of leader boundary-spanning behavior," Journal of Business Research, Elsevier, vol. 156(C).
    6. Asghar Afshar Jahanshahi & Bakr Al‐Gamrh, 2024. "Beyond external pressures: How work conditions harm employees' social and environmental responsibilities," Business Strategy and the Environment, Wiley Blackwell, vol. 33(5), pages 4292-4309, July.
    7. Sidrah Al Hassan & Tasneem Fatima†& Imran Saeed, 2019. "A Regional Study on Spillover Perspective: Analyzing the Underlying Mechanism of Emotional Exhaustion between Family Incivility, Thriving and Workplace Aggression," Global Regional Review, Humanity Only, vol. 4(3), pages 28-36, September.
    8. Bao Cheng & Yan Peng & Ahmed Shaalan & Marwa Tourky, 2023. "The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation," Journal of Business Ethics, Springer, vol. 182(1), pages 287-302, January.
    9. Lan Lin & Yuntao Bai, 2023. "The Dual Spillover Spiraling Effects of Family Incivility on Workplace Interpersonal Deviance: From the Conservation of Resources Perspective," Journal of Business Ethics, Springer, vol. 184(3), pages 725-740, May.
    10. Dirk De Clercq & Sadia Jahanzeb & Tasneem Fatima, 2022. "Abusive supervision, occupational well-being and job performance: The critical role of attention–awareness mindfulness," Australian Journal of Management, Australian School of Business, vol. 47(2), pages 273-297, May.

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