IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v114y2020icp30-41.html
   My bibliography  Save this article

Work engagement, emotional exhaustion, and counterproductive work behavior

Author

Listed:
  • Chen, Hao
  • Richard, Orlando C.
  • Dorian Boncoeur, O.
  • Ford, David L.

Abstract

How might work engagement help predict emotional exhaustion? Incorporating the notion that work engagement and emotional exhaustion represent two ends of a continuum, we drew on the conservation of resources (COR) theory—which examines them as two distinct constructs—to conduct a multicontext, two-study investigation in the U.S. and China. We proposed that work engagement would increase emotional exhaustion for individuals who rated lower in the conscientiousness personality trait. Furthermore, we found a three-way interaction, whereby work engagement increased emotional exhaustion for less conscientious individuals who were also neurotic or emotionally unstable, while conversely decreasing emotional exhaustion for more conscientious individuals who are emotionally stable. Our results also support a moderated-mediation model, revealing that work engagement decreased counterproductive work behavior as a result of reduced emotional exhaustion when both conscientiousness and emotional stability were high. Implications for future work engagement and counterproductive work behavior research are offered.

Suggested Citation

  • Chen, Hao & Richard, Orlando C. & Dorian Boncoeur, O. & Ford, David L., 2020. "Work engagement, emotional exhaustion, and counterproductive work behavior," Journal of Business Research, Elsevier, vol. 114(C), pages 30-41.
    • Handle: RePEc:eee:jbrese:v:114:y:2020:i:c:p:30-41
    DOI: 10.1016/j.jbusres.2020.03.025
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296320301909
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2020.03.025?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Samuel Aryee & Li-Yun Sun & Zhen Xiong George Chen & Yaw A. Debrah, 2008. "Abusive Supervision and Contextual Performance: The Mediating Role of Emotional Exhaustion and the Moderating Role of Work Unit Structure," Management and Organization Review, The International Association for Chinese Management Research, vol. 4(3), pages 393-411, November.
    2. Macey, William H. & Schneider, Benjamin, 2008. "The Meaning of Employee Engagement," Industrial and Organizational Psychology, Cambridge University Press, vol. 1(1), pages 3-30, March.
    3. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    4. Ferris, D. Lance & Brown, Douglas J. & Heller, Daniel, 2009. "Organizational supports and organizational deviance: The mediating role of organization-based self-esteem," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(2), pages 279-286, March.
    5. Menguc, Bulent & Auh, Seigyoung & Fisher, Michelle & Haddad, Abeer, 2013. "To be engaged or not to be engaged: The antecedents and consequences of service employee engagement," Journal of Business Research, Elsevier, vol. 66(11), pages 2163-2170.
    6. Lu, Xinxin & Xie, Baoguo & Guo, Yongxing, 2018. "The trickle-down of work engagement from leader to follower: The roles of optimism and self-efficacy," Journal of Business Research, Elsevier, vol. 84(C), pages 186-195.
    7. Mulki, Jay Prakash & Jaramillo, Fernando & Locander, William B., 2006. "Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?," Journal of Business Research, Elsevier, vol. 59(12), pages 1222-1230, November.
    8. Aryee, Samuel & Sun, Li-Yun & Chen, Zhen Xiong George & Debrah, Yaw A., 2008. "Abusive Supervision and Contextual Performance: The Mediating Role of Emotional Exhaustion and the Moderating Role of Work Unit Structure," Management and Organization Review, Cambridge University Press, vol. 4(3), pages 393-411, November.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Perotti, Francesco Antonio & Ferraris, Alberto & Candelo, Elena & Busso, Donatella, 2022. "The dark side of knowledge sharing: Exploring “knowledge sabotage” and its antecedents," Journal of Business Research, Elsevier, vol. 141(C), pages 422-432.
    2. Sandra Patricia Hernández Rincón & María Constanza Aguilar Bustamante & Martha Peña-Sarmiento, 2022. "Aportes de la psicología positiva a la creación y soporte de organizaciones saludables: revisión de alcance," Estudios Gerenciales, Universidad Icesi, vol. 38(163), pages 250-260, June.
    3. Farndale, Elaine & Agarwal, Promila & Budhwar, Pawan, 2022. "Outcomes of talent identification in economically liberalized India: Does organizational justice matter?," Journal of Business Research, Elsevier, vol. 144(C), pages 740-750.
    4. Qi, Ji (Miracle) & Wang, Sijun & Lindsey Hall, Kristina K., 2023. "Bridging employee engagement and customer engagement in a service context," Journal of Business Research, Elsevier, vol. 160(C).
    5. Maruša Premru & Matej Černe & Robert Buch, 2023. "Where You Lead, I Will Follow: Leader–Member Exchange,Motivation to Lead and Employee Counterproductive Work Behavior," SAGE Open, , vol. 13(4), pages 21582440231, December.
    6. Di Ye & Bin Xu & Bingling Wei & Linlin Zheng & Yenchun Jim Wu, 2024. "Employee work engagement in the digital transformation of enterprises: a fuzzy-set qualitative comparative analysis," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    7. Chenqian Xu & Zhu Yao & Zhengde Xiong, 2023. "The Impact of Work-Related Use of Information and Communication Technologies After Hours on Time Theft," Journal of Business Ethics, Springer, vol. 187(1), pages 185-198, September.
    8. Jian Zhu & Bin Zhang & Hui Wang, 2024. "The double-edged sword effects of perceived algorithmic control on platform workers’ service performance," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    9. Tan Fee Yean & Johanim Johari & Khulida Kirana Yahya & Tay Lee Chin, 2022. "Determinants of Job Dissatisfaction and Its Impact on the Counterproductive Work Behavior of University Staff," SAGE Open, , vol. 12(3), pages 21582440221, September.
    10. Mustafa Ozgun Atalay & Pınar Aydemir & Taner Acuner, 2022. "The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization," SAGE Open, , vol. 12(2), pages 21582440221, April.
    11. Capeau, Fanny & Valette-Florence, Pierre & Cova, Véronique, 2024. "A consumer demands-resources model of engagement: Theoretical and managerial contributions from a cross-validated predictive ability test procedure," Journal of Business Research, Elsevier, vol. 177(C).
    12. Lambert, Abbie & Jones, Robert Paul & Clinton, Suzanne, 2021. "Employee engagement and the service profit chain in a quick-service restaurant organization," Journal of Business Research, Elsevier, vol. 135(C), pages 214-225.
    13. José M. Peiró & David Montesa & Aida Soriano & Malgorzata W. Kozusznik & Esther Villajos & Jorge Magdaleno & Nia Plamenova Djourova & Yarid Ayala, 2021. "Revisiting the Happy-Productive Worker Thesis from a Eudaimonic Perspective: A Systematic Review," Sustainability, MDPI, vol. 13(6), pages 1-27, March.
    14. Zhou, Fei & Lin, Youhai & Mou, Jian & Cohen, Jason & Chen, Sihua, 2023. "Understanding the dark side of gamified interactions on short-form video platforms: Through a lens of expectations violations theory," Technological Forecasting and Social Change, Elsevier, vol. 186(PB).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wei-Li Wu & Yi-Chih Lee, 2020. "Do Work Engagement and Transformational Leadership Facilitate Knowledge Sharing? A Perspective of Conservation of Resources Theory," IJERPH, MDPI, vol. 17(7), pages 1-17, April.
    2. Simon L. Albrecht & Camille R. Green & Andrew Marty, 2021. "Meaningful Work, Job Resources, and Employee Engagement," Sustainability, MDPI, vol. 13(7), pages 1-14, April.
    3. De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer & Raja, Usman, 2018. "Family incivility, emotional exhaustion at work, and being a good soldier: The buffering roles of waypower and willpower," Journal of Business Research, Elsevier, vol. 89(C), pages 27-36.
    4. Huseyin Arasli & Ahmet Nergiz & Mehmet Yesiltas & Tugrul Gunay, 2020. "Human Resource Management Practices and Service Provider Commitment of Green Hotel Service Providers: Mediating Role of Resilience and Work Engagement," Sustainability, MDPI, vol. 12(21), pages 1-22, November.
    5. Dirk De Clercq & Sadia Jahanzeb & Tasneem Fatima, 2022. "Abusive supervision, occupational well-being and job performance: The critical role of attention–awareness mindfulness," Australian Journal of Management, Australian School of Business, vol. 47(2), pages 273-297, May.
    6. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    7. Tilahun Kidane Diko & Shabnam Saxena, 2023. "Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions," SN Business & Economics, Springer, vol. 3(8), pages 1-30, August.
    8. Nasser Saad Al Kahtani & Sulphey M. M., 2022. "A Study on How Psychological Capital, Social Capital, Workplace Wellbeing, and Employee Engagement Relate to Task Performance," SAGE Open, , vol. 12(2), pages 21582440221, May.
    9. Woocheol Kim & Gohar Feroz Khan & Jacob Wood & Muhammad Tariq Mahmood, 2016. "Employee Engagement for Sustainable Organizations: Keyword Analysis Using Social Network Analysis and Burst Detection Approach," Sustainability, MDPI, vol. 8(7), pages 1-11, July.
    10. Francoise Contreras & Juan C. Espinosa & Gustavo A. Esguerra, 2020. "Could Personal Resources Influence Work Engagement and Burnout? A Study in a Group of Nursing Staff," SAGE Open, , vol. 10(1), pages 21582440199, January.
    11. Nina Pološki Vokić & Tomislav Hernaus, 2015. "The triad of job satisfaction, work engagement and employee loyalty – The interplay among the concepts," EFZG Working Papers Series 1507, Faculty of Economics and Business, University of Zagreb.
    12. Salas-Vallina, Andrés & Simone, Cristina & Fernández-Guerrero, Rafael, 2020. "The human side of leadership: Inspirational leadership effects on follower characteristics and happiness at work (HAW)," Journal of Business Research, Elsevier, vol. 107(C), pages 162-171.
    13. Maria Luisa Giancaspro & Antonino Callea & Amelia Manuti, 2022. "“I Like It like That”: A Study on the Relationship between Psychological Capital, Work Engagement and Extra-Role Behavior," Sustainability, MDPI, vol. 14(4), pages 1-17, February.
    14. Urmila Rani Srivastava & Vandana Maurya, 2017. "Organizational and Individual Level Antecedents of Psychological Capital and its Associated Outcomes: Development of a Conceptual Framework," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 42(3), pages 205-236, August.
    15. Alpha Kaleb Gill & Danish Siddiqui, 2020. "How Flexible Work Arrangements Affects Affective Organizational Commitment, and Work-Life Enrichment in Pakistan¡¯s Service Industry: The Role of Time Planning, Work-Life Conflict, and Engagement," Human Resource Research, Macrothink Institute, vol. 4(1), pages 269-313, December.
    16. Hazrat Bilal & Naveed Farooq & Kauser Hayat, 2019. "Empirically Investigating the Impact of Employee Engagement on Counterproductive Work Behavior of Academic Staff," Global Regional Review, Humanity Only, vol. 4(1), pages 120-127, March.
    17. Anya Johnson & Helena Nguyen & Markus Groth & Les White, 2018. "Workplace aggression and organisational effectiveness: The mediating role of employee engagement," Australian Journal of Management, Australian School of Business, vol. 43(4), pages 614-631, November.
    18. Iftikhar Hussain & Shahab Ali & Farrukh Shahzad & Muhammad Irfan & Yong Wan & Zeeshan Fareed & Li Sun, 2022. "Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective," Sustainability, MDPI, vol. 14(14), pages 1-13, July.
    19. Widdy Muhammad Sabar Wibawa & Yoshi Takahashi, 2021. "The Effect of Ethical Leadership on Work Engagement and Workaholism: Examining Self-Efficacy as a Moderator," Administrative Sciences, MDPI, vol. 11(2), pages 1-12, May.
    20. Neha Gupta & Vandna Sharma, 2016. "Exploring Employee Engagement—A Way to Better Business Performance," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 45-63, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:114:y:2020:i:c:p:30-41. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.