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Conceptualizing and managing service supply chains

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  • Mihalis Giannakis

Abstract

The supply chain management (SCM) literature is dominated by studies in industrial markets and studies that deal with the supply chains of manufactured goods. This paper develops a framework for conceptualizing and managing the supply chains of services. The few studies that deal with services' supply chains either focus on a particular business service sector or they adopt an unvaried approach to the management of different service supply chains. The paper draws insights from the existing frameworks for SCM and takes into account the peculiar characteristics for the production and delivery of services across several service industries. Based on the analysis of several processes, areas of concern for supply chain managers are identified, and a research agenda for services SCM phenomena is proposed.

Suggested Citation

  • Mihalis Giannakis, 2010. "Conceptualizing and managing service supply chains," The Service Industries Journal, Taylor & Francis Journals, vol. 31(11), pages 1809-1823, January.
    • Handle: RePEc:taf:servic:v:31:y:2010:i:11:p:1809-1823
    DOI: 10.1080/02642069.2010.503879
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    Cited by:

    1. Boon-itt, Sakun & Wong, Chee Yew & Wong, Christina W.Y., 2017. "Service supply chain management process capabilities: Measurement development," International Journal of Production Economics, Elsevier, vol. 193(C), pages 1-11.

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