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Incremental innovation in services through continuous improvement

Author

Listed:
  • David B. Audretsch
  • Clara Martínez-Fuentes
  • Manuela Pardo-del-Val

Abstract

Employees contribute to the process of innovation through engaging in continuous improvement (CI) programmes such as individual suggestion systems or working teams. This article reviews the main features of CI, and examines the results derived from its implementation, what are the most common procedures and what problems arise during operation of these programmes. The empirical analysis shows how a high-tech service of a large public centenarian university faces the challenges of innovation through CI and how its organizational design variables generate a barrier to successful implementation.

Suggested Citation

  • David B. Audretsch & Clara Martínez-Fuentes & Manuela Pardo-del-Val, 2011. "Incremental innovation in services through continuous improvement," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 1921-1930, January.
    • Handle: RePEc:taf:servic:v:31:y:2011:i:12:p:1921-1930
    DOI: 10.1080/02642069.2011.552977
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    References listed on IDEAS

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    1. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    2. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
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