IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v32y2010i12p1991-2004.html
   My bibliography  Save this article

The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis

Author

Listed:
  • Jonchi Shyu
  • Sheng-Chieh Hung

Abstract

This study uses international tourist hotels in Taiwan as samples to measure the true managerial efficiency of international tourist hotels based on the three-stage data envelopment analysis (DEA). Three operation models are tested, namely, group and non-group entities, chains and independents, and large- and small-scale entities, to explore the operation factors determining the management performance. Empirical results show that group operation is not the main determinant of operation efficiency of international tourist hotels, whereas small-scale hotels (those with rooms fewer than 300) and chain hotels have significantly superior operational efficiency. By using a three-stage DEA, the management can avoid erroneous resource distribution decisions and enhance managerial efficiency.

Suggested Citation

  • Jonchi Shyu & Sheng-Chieh Hung, 2010. "The true managerial efficiency of international tourist hotels in Taiwan: three-stage data envelopment analysis," The Service Industries Journal, Taylor & Francis Journals, vol. 32(12), pages 1991-2004, September.
    • Handle: RePEc:taf:servic:v:32:y:2010:i:12:p:1991-2004
    DOI: 10.1080/02642069.2010.531265
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2010.531265
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2010.531265?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Avkiran, Necmi K. & Rowlands, Terry, 2008. "How to better identify the true managerial performance: State of the art using DEA," Omega, Elsevier, vol. 36(2), pages 317-324, April.
    2. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    3. Liu, Junming & Tone, Kaoru, 2008. "A multistage method to measure efficiency and its application to Japanese banking industry," Socio-Economic Planning Sciences, Elsevier, vol. 42(2), pages 75-91, June.
    4. Fei-Ching Wang & Wei-Ting Hung & Jui-Kou Shang, 2006. "Measuring pure managerial efficiency of international tourist hotels in Taiwan," The Service Industries Journal, Taylor & Francis Journals, vol. 26(1), pages 59-71, January.
    5. Jui-Kou Shang & Wei-Ting Hung & Fei-Ching Wang, 2008. "Service outsourcing and hotel performance: three-stage DEA analysis," Applied Economics Letters, Taylor & Francis Journals, vol. 15(13), pages 1053-1057.
    6. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    7. Jui-Kou Shang & Wei-Ting Hung & Chang-Fang Lo & Fei-Ching Wang, 2008. "Ecommerce and hotel performance: three-stage DEA analysis," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 529-540, May.
    8. Tarun Khanna & Yishay Yafeh, 2005. "Business Groups and Risk Sharing around the World," The Journal of Business, University of Chicago Press, vol. 78(1), pages 301-340, January.
    9. Botti, Laurent & Briec, Walter & Cliquet, Gérard, 2009. "Plural forms versus franchise and company-owned systems: A DEA approach of hotel chain performance," Omega, Elsevier, vol. 37(3), pages 566-578, June.
    10. Laurent Botti & Walter Briec & Gérard Cliquet, 2009. "Plural forms versus franchise and company-owned systems:ADEAapproach of hotel chain performance," Post-Print halshs-00348088, HAL.
    11. Carlos Barros & Fernando Alves, 2004. "Productivity in the tourism industry," International Advances in Economic Research, Springer;International Atlantic Economic Society, vol. 10(3), pages 215-225, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Huang, Chin-wei & Ho, Foo Nin & Chiu, Yung-ho, 2014. "Measurement of tourist hotels׳ productive efficiency, occupancy, and catering service effectiveness using a modified two-stage DEA model in Taiwan," Omega, Elsevier, vol. 48(C), pages 49-59.
    2. Lado-Sestayo, Rubén & Fernández-Castro, Ángel Santiago, 2019. "The impact of tourist destination on hotel efficiency: A data envelopment analysis approach," European Journal of Operational Research, Elsevier, vol. 272(2), pages 674-686.
    3. Alberca-Oliver, Pilar & Rodríguez-Oromendía, Ainhoa & Parte-Esteban, Laura, 2015. "Measuring the efficiency of trade shows: A Spanish case study," Tourism Management, Elsevier, vol. 47(C), pages 127-137.
    4. Pulina, Manuela & Detotto, Claudio & Paba, Antonello, 2010. "An investigation into the relationship between size and efficiency of the Italian hospitality sector: A window DEA approach," European Journal of Operational Research, Elsevier, vol. 204(3), pages 613-620, August.
    5. Ya-Ling Huang & In-Fun Lee & Yen-Hsien Lee, 2012. "Modeling Operational Efficiency Using Data Envelopment Analysis: Evidence From Atlantic City Hotels," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 6(3), pages 63-72.
    6. Constantino J. Garcia Martin & Amparo Medal-Bartual & Marta Peris-Ortiz, 2014. "Analysis of efficiency and profitability of franchise services," The Service Industries Journal, Taylor & Francis Journals, vol. 34(9-10), pages 796-810, July.
    7. Corne, Aurélie, 2015. "Benchmarking and tourism efficiency in France," Tourism Management, Elsevier, vol. 51(C), pages 91-95.
    8. Barros, Carlos Pestana & Botti, Laurent & Peypoch, Nicolas & Robinot, Elisabeth & Solonandrasana, Bernardin & A., George Assaf, 2011. "Performance of French destinations: Tourism attraction perspectives," Tourism Management, Elsevier, vol. 32(1), pages 141-146.
    9. Mingli Song & Guangshe Jia & Puwei Zhang, 2020. "An Evaluation of Air Transport Sector Operational Efficiency in China based on a Three-Stage DEA Analysis," Sustainability, MDPI, vol. 12(10), pages 1-16, May.
    10. Touati-Tliba, Mohamed, 2024. "Comparative performance of Algeria's education districts: The Influence of colonial legacy through cultural capital," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
    11. Hung-Tso Lin & Tsung-Yu Chou & Yen-Ting Chen & Yin-Chi Huang, 2014. "Profitability analysis using IDEA–DA framework," Annals of Operations Research, Springer, vol. 223(1), pages 291-308, December.
    12. Min, Hokey & Joo, Seong-Jong, 2016. "A comparative performance analysis of airline strategic alliances using data envelopment analysis," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 99-110.
    13. Brida, Juan Gabriel & Deidda, Manuela & Pulina, Manuela, 2014. "Tourism and transport systems in mountain environments: analysis of the economic efficiency of cableways in South Tyrol," Journal of Transport Geography, Elsevier, vol. 36(C), pages 1-11.
    14. Angela Stefania Bergantino & Enrico Musso, 2011. "A Multi-step Approach to Model the Relative Efficiency of European Ports: The Role of Regulation and Other Non-discretionary Factors," Chapters, in: Kevin Cullinane (ed.), International Handbook of Maritime Economics, chapter 18, Edward Elgar Publishing.
    15. Chin‐wei Huang & Hsiao‐Yin Chen, 2023. "Using nonradial metafrontier data envelopment analysis to evaluate the metatechnology and metafactor ratios for the Taiwanese hotel industry," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(4), pages 1904-1919, June.
    16. Zhang, Linjia & Botti, Laurent & Petit, Sylvain, 2016. "Destination performance: Introducing the utility function in the mean-variance space," Tourism Management, Elsevier, vol. 52(C), pages 123-132.
    17. Lynn Mcalevey & Alexander Sibbald & David Tripe, 2010. "New Zealand Credit Union Mergers," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 81(3), pages 423-444, September.
    18. Sun, Jiasen & Yuan, Yang & Yang, Rui & Ji, Xiang & Wu, Jie, 2017. "Performance evaluation of Chinese port enterprises under significant environmental concerns: An extended DEA-based analysis," Transport Policy, Elsevier, vol. 60(C), pages 75-86.
    19. Yung-ho Chiu & Chin-wei Huang & Chung-te Ting, 2012. "A non-radial measure of different systems for Taiwanese tourist hotels’ efficiency assessment," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 20(1), pages 45-63, March.
    20. Jie Wu & Liang Liang & Haiyan Song, 2010. "Measuring Hotel Performance Using the Integer Dea Model," Tourism Economics, , vol. 16(4), pages 867-882, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:32:y:2010:i:12:p:1991-2004. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.