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Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

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  • Juan A. Marin-García
  • Tomas Bonavia
  • Josep Maria Losilla

Abstract

Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.

Suggested Citation

  • Juan A. Marin-García & Tomas Bonavia & Josep Maria Losilla, 2011. "Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers," The Service Industries Journal, Taylor & Francis Journals, vol. 31(12), pages 2051-2066, January.
    • Handle: RePEc:taf:servic:v:31:y:2011:i:12:p:2051-2066
    DOI: 10.1080/02642069.2011.559226
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    Cited by:

    1. Yuliya Frolova, 2014. "What Job will Bring Satisfaction? An Analysis based on Responses of Students Studying Business in Kazakhstan," Eurasian Journal of Business and Management, Eurasian Publications, vol. 2(2), pages 25-49.
    2. Zhigang Li & Xin Zhang & Junwei Zheng & Zhenduo Zhang & Pengyu Wan, 2022. "Challenge or Hindrance? The Dual Path Effect of Perceived Task Demand on In-Role Performance and Work Fatigue," IJERPH, MDPI, vol. 19(23), pages 1-16, November.

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