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Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms

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  • Po-Yen Lee
  • Hung-Hsin Chen
  • Yi-Hwan Shyr

Abstract

By investigating drivers of dynamic learning in service alliance firms, this empirical study demonstrates the locus of dynamic knowledge articulation (DKA) and dynamic capabilities (DCs) development. This study uses a sample of 363 service alliance firms to test the distinctive role of drivers of dynamic learning in DKA and DC development. The results show that manager integration powers, external linkages, codification of experience, and ambiguity have positive effects on DKA. Moreover, DKA has a strong positive influence on DC development. This study contributes to the literature by focusing on DKA and DC development from the perspective of processes, structure, and DCs of service alliance firms.

Suggested Citation

  • Po-Yen Lee & Hung-Hsin Chen & Yi-Hwan Shyr, 2010. "Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms," The Service Industries Journal, Taylor & Francis Journals, vol. 31(13), pages 2223-2242, May.
    • Handle: RePEc:taf:servic:v:31:y:2010:i:13:p:2223-2242
    DOI: 10.1080/02642069.2010.504820
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    References listed on IDEAS

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    1. Harbir Singh & Maurizio Zollo, 1998. "The Impact of Knowledge Codification, Experience Trajectories and Integration Strategies on the Performance of Corporate Acquisitions," Center for Financial Institutions Working Papers 98-24, Wharton School Center for Financial Institutions, University of Pennsylvania.
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