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Innovation in services industries: current and future trends

Author

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  • L. M. Castro
  • Angeles Montoro-Sanchez
  • Marta Ortiz-De-Urbina-Criado

Abstract

The purpose of this paper is to compare the behaviour of service companies and manufacturing companies in technological, organisational and commercial innovation. The analysis of a sample of 11,330 Spanish companies has shown that manufacturing companies have a greater tendency to perform technological innovations, that is, product and process innovations, whereas service companies are more prone to carrying out organisational and commercial innovations. The future tendency should be determined by the use of integrating analytical approaches proposing models to reflect all types of innovation with no discrimination based on the sector to which they belong.

Suggested Citation

  • L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado, 2010. "Innovation in services industries: current and future trends," The Service Industries Journal, Taylor & Francis Journals, vol. 31(1), pages 7-20, March.
    • Handle: RePEc:taf:servic:v:31:y:2010:i:1:p:7-20
    DOI: 10.1080/02642069.2010.485196
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    References listed on IDEAS

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    1. Faridah Djellal & Faïz Gallouj, 2000. "Innovation surveys for service industries: a review," Post-Print halshs-01113813, HAL.
    2. J Howells & B Tether & F Gallouj & F Djellal & C Gallouj & K Blind & J Edler & C Hipp & F Montobbio & N Corrocher & A Macpherson & D Banach, 2004. "Innovation in Services: Issues at Stake and Trends," Working Papers halshs-01113600, HAL.
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