IDEAS home Printed from https://ideas.repec.org/r/eee/touman/v46y2015icp20-29.html
   My bibliography  Save this item

Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Dan Wang & Ching-Cheng Shen, 2024. "Tourists’ Perceptual Positioning of Brand Equity and Competitive Relationships in Organic Agricultural Tourism," Agriculture, MDPI, vol. 14(10), pages 1-18, September.
  2. Bianca Tjizumaue, 2023. "Buyer / Seller Relationship in the Services Sector at the Bottom of the Pyramid: A Commitment-Trust Theory Perspective," International Journal of Innovation and Economic Development, Inovatus Services Ltd., vol. 9(5), pages 16-27, December.
  3. Yusuf Ersoy & Ali Tehci, 2023. "Relationship marketing orientation in healthcare organisations with the AHP method," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 33(1), pages 35-45.
  4. Soojung Kim & Charles Arcodia & Insin Kim, 2019. "Critical Success Factors of Medical Tourism: The Case of South Korea," IJERPH, MDPI, vol. 16(24), pages 1-15, December.
  5. Sayanti SHAW, 2018. "Role Of Need For Closure On Perceived Price Fairness," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(1), pages 797-806, November.
  6. Czernek, Katarzyna & Czakon, Wojciech, 2016. "Trust-building processes in tourist coopetition: The case of a Polish region," Tourism Management, Elsevier, vol. 52(C), pages 380-394.
  7. Georgia Giannake & Athina Economou & Theodore Metaxas & Mary Geitona, 2023. "Medical Tourism in the Region of Thessaly, Greece: Opinions and Perspectives from Healthcare Providers," Sustainability, MDPI, vol. 15(10), pages 1-16, May.
  8. Maryam Zidehsaraei & Reza Esmaeilpour & Mohsen Akbari, 2024. "The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers’ internal and behavioral responses: evidence from Guilan Province in Iran," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(1), pages 154-170, March.
  9. Sun, Yang, 2021. "Case based models of the relationship between consumer resistance to innovation and customer churn," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  10. Lina Zhong & Baolin Deng & Alastair M. Morrison & J. Andres Coca-Stefaniak & Liyu Yang, 2021. "Medical, Health and Wellness Tourism Research—A Review of the Literature (1970–2020) and Research Agenda," IJERPH, MDPI, vol. 18(20), pages 1-16, October.
  11. Yongrok Choi & Zamira Ashurova & Hyoungsuk Lee, 2021. "Sustainable Governance on the Intention of Medical Tourism in Uzbekistan," Sustainability, MDPI, vol. 13(12), pages 1-18, June.
  12. Hyun-Jeong Ban & Hak-Seon Kim, 2020. "Applying the Modified Health Belief Model (HBM) to Korean Medical Tourism," IJERPH, MDPI, vol. 17(10), pages 1-13, May.
  13. Judita Kasperiuniene & Vilma Zydziunaite, 2019. "A Systematic Literature Review on Professional Identity Construction in Social Media," SAGE Open, , vol. 9(1), pages 21582440198, February.
  14. Muhammad N. Abdul-Rahman & Thowayeb H. Hassan & Ahmed H. Abdou & Mostafa A. Abdelmoaty & Mahmoud I. Saleh & Amany E. Salem, 2023. "Responding to Tourists’ Intentions to Revisit Medical Destinations in the Post-COVID-19 Era through the Promotion of Their Clinical Trust and Well-Being," Sustainability, MDPI, vol. 15(3), pages 1-19, January.
  15. Yun-Ciao Wang & Shang-Chia Chiou, 2018. "An Analysis of the Sustainable Development of Environmental Education Provided by Museums," Sustainability, MDPI, vol. 10(11), pages 1-19, November.
  16. Anita Medhekar, 2016. "Medical Tourism Development in Dubai: Managing Challenges and Opportunities," GATR Journals gjbssr443, Global Academy of Training and Research (GATR) Enterprise.
  17. Niros, Meletios & Pollalis, Yannis & Niros, Angelica, 2017. "Effective marketing of mobile telecom services through brand personality: Empirical evidence from Greece," MPRA Paper 76477, University Library of Munich, Germany.
  18. Elenica Pjero (Beqiraj) & Orgeta Gjermëni, 2020. "Tourist’s Satisfaction in Terms of Accommodation: A Case Study in Vlore, Albania," Business Perspectives and Research, , vol. 8(1), pages 67-80, January.
  19. Dalia Perkumienė & Milita Vienažindienė & Biruta Švagždienė, 2019. "Cooperation Perspectives in Sustainable Medical Tourism: The Case of Lithuania," Sustainability, MDPI, vol. 11(13), pages 1-15, June.
  20. Suess, Courtney & Mody, Makarand, 2016. "Gaming can be sustainable too! Using Social Representation Theory to examine the moderating effects of tourism diversification on residents' tax paying behavior," Tourism Management, Elsevier, vol. 56(C), pages 20-39.
  21. Kyle Jasper Lucas & Jan Mark Laurence Pajarillo & Monica Macato & Joza Mae Ortiz & Glenn Hyde Dela Cruz, 2024. "We Cannot Give, What We Don’t Have: Tourist’s Satisfaction and Behavioral Intentions in Agri-Tourism Farm Site in Pantabangan, Nueva Ecija, Philippines," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(8), pages 1323-1344, August.
  22. Abid Hussain & Mingxing Li & Shahida Kanwel & Muhammad Asif & Arif Jameel & Jinsoo Hwang, 2023. "Impact of Tourism Satisfaction and Service Quality on Destination Loyalty: A Structural Equation Modeling Approach concerning China Resort Hotels," Sustainability, MDPI, vol. 15(9), pages 1-15, May.
  23. Feng Xu & Xuejiao Lin & Shuaishuai Li & Wenxia Niu, 2018. "Is Southern Xinjiang Really Unsafe?," Sustainability, MDPI, vol. 10(12), pages 1-21, December.
  24. Supawat Meeprom & Surachai Chancharat, 2022. "Building Health and Wellness Service Experience Extension: A Case Study of Bangkok, Thailand," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
  25. Han, Heesup & Yu, Jongsik & Kim, Wansoo, 2019. "An electric airplane: Assessing the effect of travelers' perceived risk, attitude, and new product knowledge," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 33-42.
  26. Chiu, Su-Chin & Liu, Chih-Hsing & Tu, Jin-Hua, 2016. "The influence of tourists' expectations on purchase intention: Linking marketing strategy for low-cost airlines," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 226-234.
  27. Anastasia Stathopoulou & Tommy Kweku Quansah & George Balabanis, 2022. "The Blinding Effects of Team Identification on Sports Corruption: Cross-Cultural Evidence from Sub-Saharan African Countries," Journal of Business Ethics, Springer, vol. 179(2), pages 511-529, August.
  28. Wenjie Xu & Hyejin Jung & Jangheon Han, 2022. "The Influences of Experiential Marketing Factors on Brand Trust, Brand Attachment, and Behavioral Intention: Focused on Integrated Resort Tourists," Sustainability, MDPI, vol. 14(20), pages 1-16, October.
  29. W.B.J.A.J. Fernando, 2019. "Factors Associated with Customer Satisfaction towards Customer Loyalty among Star Grade Hotels," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 9(2), pages 193-203, December.
  30. María-Victoria Sánchez-Rebull & Veronika Rudchenko & Juan-Carlos Martín, 2018. "The antecedents and consequences of customer satisfaction in tourism: a systematic literature review," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 24(1), pages 151-183, May.
  31. Pei-Chu, Hung, 2019. "Understanding What Drives Consumers to Use Gourmet Apps: Applying a Relationship Quality Perspective," GATR Journals jmmr210, Global Academy of Training and Research (GATR) Enterprise.
  32. Shahida Kanwel & Zhou Lingqiang & Muhammad Asif & Jinsoo Hwang & Abid Hussain & Arif Jameel, 2019. "The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach," Sustainability, MDPI, vol. 11(22), pages 1-19, November.
  33. José Álvarez-García & María del Carmen Cortés-Domínguez & María de la Cruz del Río-Rama & Biagio Simonetti, 2020. "Influence of brand equity on the behavioral attitudes of customers: Spanish Tourist Paradores," Quality & Quantity: International Journal of Methodology, Springer, vol. 54(5), pages 1401-1427, December.
  34. Lu, Wei & Hou, Hongli & Ma, Rui & Chen, Haotian & Zhang, Ran & Cui, Fangfang & Zhang, Qian & Gao, Yacong & Wang, Xinpu & Bu, Caihong & Zhao, Jie & Zhai, Yunkai, 2021. "Influencing factors of patient satisfaction in teleconsultation: A cross-sectional study," Technological Forecasting and Social Change, Elsevier, vol. 168(C).
  35. Abubakar Mammadi & Hussaini Alhassan Funtua & Usman Alhaji Muktar & Bala Jibrin, 2021. "Impact of Facilities and Service Quality on Patient Relatives Satisfaction and Patronage in University of Maiduguri Teaching Hospital, Borno State, Nigeria," Traektoriâ Nauki = Path of Science, Altezoro, s.r.o. & Dialog, vol. 7(03), pages 3001-3011, March.
  36. Jongsik Yu & Kyeongheum Lee & Antonio Ariza-Montes & Alejandro Vega-Muñoz & Heesup Han, 2021. "How Do Air Quality Issues Caused by Particulate Matter Affect Consumers’ Emotional Response to Tourism Destinations and Willingness to Visit?," IJERPH, MDPI, vol. 18(19), pages 1-13, October.
  37. Ivelina Bayode Olusanya BABATUNDE & Idris Adegboyega ONIKOYI & Bolanle M. SANUSI & Abosede OJEWANDE, 2023. "Building Effective Marketing Partners: a Tactical Tool to Achieve Customer Retention in the Face of Strong Competitors," Business & Management Compass, University of Economics Varna, issue 3, pages 171-181.
  38. Rizki Briandana & Caturida Meiwanto Doktoralina & Danto Sukmajati, 2018. "Promotion Analysis of Marine Tourism in Indonesia: A Case Study," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 602-613.
  39. Min-Seong Kim & Brijesh Thapa & Hany Kim, 2017. "International Tourists’ Perceived Sustainability of Jeju Island, South Korea," Sustainability, MDPI, vol. 10(1), pages 1-13, December.
  40. Martina Kosikova & Petra Vasanicova & Eva Litavcova, 2019. "Analysis of aspects of the tourism development in Slovakia in the Context of the European Space," Montenegrin Journal of Economics, Economic Laboratory for Transition Research (ELIT), vol. 15(2), pages 127-137.
  41. Inessa Tyan & Antonio Guevara-Plaza & Mariemma I. Yagüe, 2021. "The Benefits of Blockchain Technology for Medical Tourism," Sustainability, MDPI, vol. 13(22), pages 1-12, November.
  42. Salman Majeed & Zhimin Zhou & Haywantee Ramkissoon, 2020. "Beauty and Elegance: Value Co-Creation in Cosmetic Surgery Tourism," SAGE Open, , vol. 10(2), pages 21582440209, June.
  43. Liang, Sai & Schuckert, Markus & Law, Rob & Chen, Chih-Chien, 2017. "Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations," Tourism Management, Elsevier, vol. 60(C), pages 454-465.
  44. Jeet Dogra & Venkata Rohan Sharma Karri, 2020. "Assessment of Luxury Trains in India: A Case Study of Maharajas’ Express," Journal of Tourismology, Istanbul University, Faculty of Economics, vol. 6(2), pages 185-200, December.
  45. Carlos Correa & David Alarcón & Ignacio Cepeda, 2021. "“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services," Sustainability, MDPI, vol. 13(11), pages 1-19, May.
  46. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
  47. Bestoon Othman & Amran Bin Harun, 2021. "The Influence of Service Marketing Mix and Umrah Service Quality on Customer Satisfaction and Customer Loyalty towards Umrah Travel Agents in Malaysia," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 553-618, August.
  48. Yen E. Lam-González & Carmelo J. León & Javier de León, 2019. "Coopetition in Maritime Tourism: Assessing the Effect of Previous Islands’ Choice and Experience in Tourist Satisfaction," Sustainability, MDPI, vol. 11(22), pages 1-18, November.
  49. Yingmei Wei & Diwei Fan & Binyuan Zhang & Ting Li & Yuqiang Feng, 2024. "How to improve tourists’ trust in official tourism destination websites in China—an empirical research based on CV and PASP," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
  50. Jae-Jang Yang & Rajesh Iyer & Yong-Ki Lee, 2022. "Why Do Local Foodscapes Matter in Building Tourist Trust and Loyalty?," Sustainability, MDPI, vol. 14(4), pages 1-16, February.
  51. Patel, Jayesh D. & Trivedi, Rohit H. & Yagnik, Arpan, 2020. "Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  52. Bestoon Othman & Amran Bin Harun, 2021. "The Effect of Umrah Service Quality on Umrah Customer Satisfaction and Umrah Customer Loyalty: Evidence from Umrah traveling agents in Malaysia," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 492-546, August.
  53. Suha Fouad Salem, 2021. "Do Relationship Marketing Constructs Enhance Consumer Retention? An Empirical Study Within the Hotel Industry," SAGE Open, , vol. 11(2), pages 21582440211, April.
  54. Dubey, Prince & Bajpai, Naval & Guha, Sanjay & Kulshreshtha, Kushagra, 2020. "Mapping gender and marital roles on customer delight by value perception for mobile technology in India," Technology in Society, Elsevier, vol. 62(C).
  55. Jaapar, Mustaffa & Musa, Ghazali & Moghavvemi, Sedigheh & Saub, Roslan, 2017. "Dental tourism: Examining tourist profiles, motivation and satisfaction," Tourism Management, Elsevier, vol. 61(C), pages 538-552.
  56. Ahmed Hassan Abdou & Thowayeb H. Hassan & Amany E. Salem & Azzam Ibrahem Albakhit & Muhanna Yousef Almakhayitah & Wagih Salama, 2022. "The Nexus between Environmentally Sustainable Practices, Green Satisfaction, and Customer Citizenship Behavior in Eco-Friendly Hotels: Social Exchange Theory Perspective," Sustainability, MDPI, vol. 14(19), pages 1-20, October.
  57. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
  58. Fayez Bassam Shriedeh & Noor Hasmini Abd. Ghani, 2016. "Innovation`s effect on brand equity: Insights from medical tourists," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 6(8), pages 176-184, August.
  59. Androutsou, Lorena & Metaxas, Theodore, 2018. "Measuring the effeciency of medical tourism industry in EU members states," MPRA Paper 92461, University Library of Munich, Germany.
  60. Wenkun Zhang & Yanan Wang & Tao Zhang, 2021. "Can “Live Streaming†Really Drive Visitors to the Destination? From the Aspect of “Social Presenceâ€," SAGE Open, , vol. 11(1), pages 21582440211, March.
  61. Jose Antonio Román-Augusto & Camila Garrido-Lecca-Vera & Manuel Luis Lodeiros-Zubiria & Martin Mauricio-Andia, 2022. "Green Marketing: Drivers in the Process of Buying Green Products—The Role of Green Satisfaction, Green Trust, Green WOM and Green Perceived Value," Sustainability, MDPI, vol. 14(17), pages 1-17, August.
  62. Yuli Agustina & Agung Winarno & Bagus Shandy Narmaditya, 2021. "Village-Owned Enterprises and Rural Community Welfare: A Lesson from Malang of Indonesia," Technium Social Sciences Journal, Technium Science, vol. 22(1), pages 547-552, August.
  63. Filieri, Raffaele & Alguezaui, Salma & Galati, Francesco & Raguseo, Elisabetta, 2023. "Customer experience with standard and premium Peer-To-Peer offerings: A mixed-method combining text analytics and qualitative analysis," Journal of Business Research, Elsevier, vol. 167(C).
  64. Fayez B. Shriedeh & Noor Hasmini Abd. Ghani, 2017. "Service Quality as an Antecedent of Brand Equity: Empirical Evidence in the Medical Tourism from Jordan," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 15-19.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.