IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v52y2016icp380-394.html
   My bibliography  Save this article

Trust-building processes in tourist coopetition: The case of a Polish region

Author

Listed:
  • Czernek, Katarzyna
  • Czakon, Wojciech

Abstract

This study examines the role of trust in establishing collaboration between two individual competing tourism firms. The study contributes to the existing body of knowledge by investigating how various trust-building processes influence dyadic coopetition in five municipalities in Poland. The literature suggests eight different trust-building mechanisms at various levels of analysis and collaborative endeavors. Our results indicate four processes important to start dyadic coopetition, which are based on: calculation, emotional bond, reputation and embeddedness in social networks. Our findings also show that if trust based on calculation is not reported, then even several trust-building processes combined do not lead to coopetition. Moreover, trust does not appear as a homogenous concept, and different trust-building processes do generate different effects. The results show that trust may play both positive and negative roles in coopetition formation.

Suggested Citation

  • Czernek, Katarzyna & Czakon, Wojciech, 2016. "Trust-building processes in tourist coopetition: The case of a Polish region," Tourism Management, Elsevier, vol. 52(C), pages 380-394.
    • Handle: RePEc:eee:touman:v:52:y:2016:i:c:p:380-394
    DOI: 10.1016/j.tourman.2015.07.009
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517715001624
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2015.07.009?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Stephen Knack & Philip Keefer, 1997. "Does Social Capital Have an Economic Payoff? A Cross-Country Investigation," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 112(4), pages 1251-1288.
    2. Nunkoo, Robin, 2015. "Tourism development and trust in local government," Tourism Management, Elsevier, vol. 46(C), pages 623-634.
    3. Bo Bernhard Nielsen, 2011. "Trust in strategic alliances: Toward a co-evolutionary research model," Journal of Trust Research, Taylor & Francis Journals, vol. 1(2), pages 159-176, June.
    4. Wojciech Czakon, 2009. "Power asymmetries, flexibility and the propensity to coopete: an empirical investigation of SMEs' relationships with franchisors," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 8(1), pages 44-60.
    5. Pesämaa, Ossi & Hair Jr, Joseph F, 2008. "Cooperative Strategies for Improving the Tourism Industry in Remote Geographic Regions: An Addition to Trust and Commitment Theory with one Key Mediating Construct," MPRA Paper 8794, University Library of Munich, Germany.
    6. Williamson, Oliver E, 1993. "Calculativeness, Trust, and Economic Organization," Journal of Law and Economics, University of Chicago Press, vol. 36(1), pages 453-486, April.
    7. Kylänen, Mika & Rusko, Rauno, 2011. "Unintentional coopetition in the service industries: The case of Pyhä-Luosto tourism destination in the Finnish Lapland," European Management Journal, Elsevier, vol. 29(3), pages 193-205, June.
    8. Erin Anderson & Barton Weitz, 1989. "Determinants of Continuity in Conventional Industrial Channel Dyads," Marketing Science, INFORMS, vol. 8(4), pages 310-323.
    9. Han, Heesup & Hyun, Sunghyup Sean, 2015. "Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness," Tourism Management, Elsevier, vol. 46(C), pages 20-29.
    10. Jeffrey H. Dyer & Harbir Singh & Prashant Kale, 2008. "Splitting the pie: rent distribution in alliances and networks," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(2-3), pages 137-148.
    11. M. Tina Dacin & Christine Oliver & Jean‐Paul Roy, 2007. "The legitimacy of strategic alliances: an institutional perspective," Strategic Management Journal, Wiley Blackwell, vol. 28(2), pages 169-187, February.
    12. Frank Robert & Pierre Marques & Frederic Le Roy, 2009. "Coopetition between SMEs: an empirical study of French professional football," International Journal of Entrepreneurship and Small Business, Inderscience Enterprises Ltd, vol. 8(1), pages 23-43.
    13. Akamavi, Raphaël K. & Mohamed, Elsayed & Pellmann, Katharina & Xu, Yue, 2015. "Key determinants of passenger loyalty in the low-cost airline business," Tourism Management, Elsevier, vol. 46(C), pages 528-545.
    14. Paul S. Adler, 2001. "Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism," Organization Science, INFORMS, vol. 12(2), pages 215-234, April.
    15. Marc J. Dollinger & Peggy A. Golden & Todd Saxton, 1997. "The Effect Of Reputation On The Decision To Joint Venture," Strategic Management Journal, Wiley Blackwell, vol. 18(2), pages 127-140, February.
    16. Sparks, Beverley A. & Browning, Victoria, 2011. "The impact of online reviews on hotel booking intentions and perception of trust," Tourism Management, Elsevier, vol. 32(6), pages 1310-1323.
    17. McLoughlin, Damien & Horan, Conor, 2002. "Markets-as-networks: notes on a unique understanding," Journal of Business Research, Elsevier, vol. 55(7), pages 535-543, July.
    18. Håkansson, Håkan & Snehota, Ivan, 1989. "No business is an island: The network concept of business strategy," Scandinavian Journal of Management, Elsevier, vol. 5(3), pages 187-200.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sascha Kraus & Fabian Meier & Thomas Niemand & Ricarda B. Bouncken & Paavo Ritala, 2018. "In search for the ideal coopetition partner: an experimental study," Review of Managerial Science, Springer, vol. 12(4), pages 1025-1053, October.
    2. Zakrzewska-Bielawska, Agnieszka & Czakon, Wojciech & Kraus, Sascha, 2023. "Relational orientation in B2B strategies: Measurement scale development and validation," Journal of Business Research, Elsevier, vol. 160(C).
    3. Xiaotian Yang, 2022. "Coopetition for innovation in R&D consortia: Moderating roles of size disparity and formal interaction," Asia Pacific Journal of Management, Springer, vol. 39(1), pages 79-102, March.
    4. Maria Garbelli & Manuel Gabriele, 2021. "Reshaping the Role of Destination Management Organizations: Heritage Promotion through Virtual Enterprises—Case Study: Bresciatourism," Sustainability, MDPI, vol. 13(8), pages 1-18, April.
    5. Arakpogun, Emmanuel Ogiemwonyi & Elsahn, Ziad & Nyuur, Richard B. & Olan, Femi, 2020. "Threading the needle of the digital divide in Africa: The barriers and mitigations of infrastructure sharing," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    6. Isidoro Romero & Igone Porto Gómez & Jon Mikel Zabala-Iturriagagoitia, 2019. "‘Cookpetition’: Do restaurants coopete to innovate?," Tourism Economics, , vol. 25(6), pages 904-922, September.
    7. Angela Ya-Ping, 2019. "Effects of Tourists' Trust on Behaviour Intention in the Thai Tourism Market: Mediating Effects of Perceived Authenticity," GATR Journals jmmr226, Global Academy of Training and Research (GATR) Enterprise.
    8. Marcin Flieger, 2021. "Network Rent as a Determinant of Collaborative Advantage for Public Organizations: A Case Study," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 715-734.
    9. Stanczyk-Hugiet E. & Kozyra C. & Piorkowska K. & Stanczyk S., 2020. "Organisational Routines and Interfirm Collaboration: Measurement Dilemmas and Recommendations for Further Research Steps," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 1086-1117.
    10. Mariani, Marcello M. & Giorgio, Luisa, 2017. "The “Pink Night” festival revisited: Meta-events and the role of destination partnerships in staging event tourism," Annals of Tourism Research, Elsevier, vol. 62(C), pages 89-109.
    11. Patrycja Klimas & Ali Ashraf Ahmadian & Morteza Soltani & Meisam Shahbazi & Ali Hamidizadeh, 2023. "Coopetition, Where Do You Come From? Identification, Categorization, and Configuration of Theoretical Roots of Coopetition," SAGE Open, , vol. 13(1), pages 21582440221, January.
    12. Pfajfar, Gregor & Shoham, Aviv & Małecka, Agnieszka & Zalaznik, Maja, 2022. "Value of corporate social responsibility for multiple stakeholders and social impact – Relationship marketing perspective," Journal of Business Research, Elsevier, vol. 143(C), pages 46-61.
    13. Małecka, Agnieszka & Mitręga, Maciej & Mróz-Gorgoń, Barbara & Pfajfar, Gregor, 2022. "Adoption of collaborative consumption as sustainable social innovation: Sociability and novelty seeking perspective," Journal of Business Research, Elsevier, vol. 144(C), pages 163-179.
    14. Czakon, Wojciech & Niemand, Thomas & Gast, Johanna & Kraus, Sascha & Frühstück, Lisa, 2020. "Designing coopetition for radical innovation: An experimental study of managers' preferences for developing self-driving electric cars," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
    15. Nanping Feng & Fenfen Wei & Kevin H. Zhang & Dongxiao Gu, 2018. "Innovating Rural Tourism Targeting Poverty Alleviation through a Multi-Industries Integration Network: the Case of Zhuanshui Village, Anhui Province, China," Sustainability, MDPI, vol. 10(7), pages 1-18, June.
    16. Czernek-Marszałek, Katarzyna, 2018. "Cooperation evaluation with the use of network analysis," Annals of Tourism Research, Elsevier, vol. 72(C), pages 126-139.
    17. Izabela Krawczyk-Sokolowska & Agata Pierscieniak & Wieslawa Caputa, 2021. "The innovation potential of the enterprise in the context of the economy and the business model," Review of Managerial Science, Springer, vol. 15(1), pages 103-124, January.
    18. Eduard Gabriel Ceptureanu & Sebastian Ion Ceptureanu & Violeta Radulescu & Stefan Alexandru Ionescu, 2018. "What Makes Coopetition Successful? An Inter-Organizational Side Analysis on Coopetition Critical Success Factors in Oil and Gas Distribution Networks," Energies, MDPI, vol. 11(12), pages 1-20, December.
    19. Czernek-Marszałek, Katarzyna, 2020. "The overembeddedness impact on tourism cooperation," Annals of Tourism Research, Elsevier, vol. 81(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arturo Galindo & Alberto Chong & César Calderón, 2001. "Structure and Development of Financial Institutions and Links with Trust: Cross-Country Evidence," Research Department Publications 4251, Inter-American Development Bank, Research Department.
    2. Jens Hagendorff & Sonya Lim & Duc Duy Nguyen, 2023. "Lender Trust and Bank Loan Contracts," Management Science, INFORMS, vol. 69(3), pages 1758-1779, March.
    3. Ajzenman, Nicolás & Aksoy, Cevat Giray & Guriev, Sergei, 2022. "Exposure to transit migration: Public attitudes and entrepreneurship," Journal of Development Economics, Elsevier, vol. 158(C).
    4. Pevzner, Mikhail & Xie, Fei & Xin, Xiangang, 2015. "When firms talk, do investors listen? The role of trust in stock market reactions to corporate earnings announcements," Journal of Financial Economics, Elsevier, vol. 117(1), pages 190-223.
    5. Ranjay Gulati & Maxim Sytch, 2008. "Does familiarity breed trust? Revisiting the antecedents of trust," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 29(2-3), pages 165-190.
    6. Dak-Adzaklo, Cephas Simon Peter & Wong, Raymond M.K., 2024. "Corporate governance reforms, societal trust, and corporate financial policies," Journal of Corporate Finance, Elsevier, vol. 84(C).
    7. Crosno, Jody L. & Tong, Pui Ying, 2018. "Just going through the motions? An empirical investigation of control, compliance, and performance in franchisor-franchisee relationships," Journal of Business Research, Elsevier, vol. 92(C), pages 360-373.
    8. Kenney, Martin & Patton, Donald, 2003. "Innovation and Social Capital in Silicon Valley," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt25w6w54t, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    9. Ritala, Paavo & Tidström, Annika, 2014. "Untangling the value-creation and value-appropriation elements of coopetition strategy: A longitudinal analysis on the firm and relational levels," Scandinavian Journal of Management, Elsevier, vol. 30(4), pages 498-515.
    10. Ramon Casadesus-Masanell & Tarun Khanna, 2003. "Globalization and Trust: Theory and Evidence from Cooperatives," William Davidson Institute Working Papers Series wp592, William Davidson Institute at the University of Michigan.
    11. Méon, Pierre-Guillaume & Sekkat, Khalid, 2015. "The formal and informal institutional framework of capital accumulation," Journal of Comparative Economics, Elsevier, vol. 43(3), pages 754-771.
    12. Cyril Chambefort & Magali Chaudey, 2024. "Decentralised Autonomous Organization (DAO)A Revolution of Trust in Digital Networks?," Working Papers 2416, Groupe d'Analyse et de Théorie Economique Lyon St-Étienne (GATE Lyon St-Étienne), Université de Lyon.
    13. Angel de la Fuente & Antonio Ciccone, 2003. "Human capital in a global and knowledge-based economy," UFAE and IAE Working Papers 562.03, Unitat de Fonaments de l'Anàlisi Econòmica (UAB) and Institut d'Anàlisi Econòmica (CSIC).
    14. repec:dgr:rugsom:03g23 is not listed on IDEAS
    15. Christian Lukas & Jens Robert Schöndube, 2008. "Trust and Adaptive Learning in Implicit Contracts," FEMM Working Papers 08017, Otto-von-Guericke University Magdeburg, Faculty of Economics and Management.
    16. Karolina Mucha-Kuś & Maciej Sołtysik & Krzysztof Zamasz & Katarzyna Szczepańska-Woszczyna, 2021. "Coopetitive Nature of Energy Communities—The Energy Transition Context," Energies, MDPI, vol. 14(4), pages 1-13, February.
    17. García-Vega, María & Huergo, Elena, 2017. "Trust and technology transfers," Journal of Economic Behavior & Organization, Elsevier, vol. 142(C), pages 92-104.
    18. Baoyin Qiu & Junli Yu & Kuo Zhang, 2020. "Trust and Stock Price Synchronicity: Evidence from China," Journal of Business Ethics, Springer, vol. 167(1), pages 97-109, November.
    19. Owens, Martin & Palmer, Mark & Zueva-Owens, Anna, 2013. "Institutional forces in adoption of international joint ventures: Empirical evidence from British retail multinationals," International Business Review, Elsevier, vol. 22(5), pages 883-893.
    20. Wang, Lanlan & Gordon, Peter, 2011. "Trust and institutions: A multilevel analysis," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 40(5), pages 583-593.
    21. Wojciech Czakon & Mariusz Rogalski, 2014. "Coopetition typology revisited - a behavioural approach," International Journal of Business Environment, Inderscience Enterprises Ltd, vol. 6(1), pages 28-46.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:52:y:2016:i:c:p:380-394. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.