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Impact of Tourism Satisfaction and Service Quality on Destination Loyalty: A Structural Equation Modeling Approach concerning China Resort Hotels

Author

Listed:
  • Abid Hussain

    (School of Management, Jiangsu University, Zhenjiang 212013, China)

  • Mingxing Li

    (School of Management, Jiangsu University, Zhenjiang 212013, China)

  • Shahida Kanwel

    (School of Management, Jiangsu University, Zhenjiang 212013, China)

  • Muhammad Asif

    (School of Management, Jiangsu University, Zhenjiang 212013, China)

  • Arif Jameel

    (School of Management, Jiangsu University, Zhenjiang 212013, China)

  • Jinsoo Hwang

    (The College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143747, Republic of Korea)

Abstract

Since China holds a critical geographical status, it harbors an immense tourist attraction. This research aims to investigate service quality, which determines electronic word of mouth, tourist satisfaction, and loyalty to visiting China’s tourist places. This study collected 443 questionnaires comprising tentative sampling from sightseers in China. This research examined how electronic word of mouth affects how far tourists are satisfied with their trip and how much loyalty they demonstrate toward the destination places. The SPSS, AMOS, and structural equation modeling techniques were used for analysis. Our findings illustrate the connection between electronic word of mouth, service quality, tourist satisfaction, and destination loyalty. This study also demonstrated that both tourist satisfaction and electronic word of mouth exercise an intermediary impact on service quality and the destination loyalty relationship. In this way, service quality may be attributed to tourist satisfaction (TS) and electronic word of mouth (eWOM), which explicitly influences destination loyalty (DL) when visiting China. These findings have practical implications for the tourism sector of China.

Suggested Citation

  • Abid Hussain & Mingxing Li & Shahida Kanwel & Muhammad Asif & Arif Jameel & Jinsoo Hwang, 2023. "Impact of Tourism Satisfaction and Service Quality on Destination Loyalty: A Structural Equation Modeling Approach concerning China Resort Hotels," Sustainability, MDPI, vol. 15(9), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:9:p:7713-:d:1142025
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    References listed on IDEAS

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    12. Muhammad Asif & Muhammad Ali Hussain & Shazia Humayun & Muhammad Awais & Mingxing Li, 2023. "Investigating the Role of Ethical Leadership on Employee Innovativeness through Bottom-Up Job Redesigning: Self-Leadership as a Catalyst," Sustainability, MDPI, vol. 15(9), pages 1-12, April.
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    Cited by:

    1. Sifeng Nian & Min Chen & Jia Yan & Yongcun Du & Xiaojie Su, 2024. "Tourist Crowding versus Service Quality: Impacting Mechanism of Tourist Satisfaction in World Natural Heritage Sites from the Mountain Sanqingshan National Park, China," Sustainability, MDPI, vol. 16(18), pages 1-22, September.
    2. Genhong Liang & Zhuo Zhang & Peirong Wu & Zhijie Zhang & Xiwu Shao, 2024. "Analysis of Business Risk Measurement and Factors Influencing Plantation-Based Farming Cooperatives: Evidence from Guizhou Province, China," Sustainability, MDPI, vol. 16(5), pages 1-21, March.
    3. Xin Wang & Zimeng Yang & Yanlong Guo, 2024. "Research on the Influencing Factors of Cultural and Tourism Service Quality in Huizhou Area," Sustainability, MDPI, vol. 16(13), pages 1-19, June.
    4. Elena Rudan & Danijela Madžar & Vedran Zubović, 2024. "New Challenges to Managing Cultural Routes: The Visitor Perspective," Sustainability, MDPI, vol. 16(16), pages 1-16, August.

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