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Defining Business Process Maturity. A Journey towards Excellence

Author

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  • A. VAN LOOY
  • M. DE BACKER
  • G. POELS

Abstract

Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition for BPMM, maturity and capability is missing. Moreover, the differences between maturity and capability are frequently neglected. Therefore, this study elaborates on the lacking foundation. In particular, a thorough literature study is conducted to address three gaps regarding the BPMM scope, terminology and design. It reveals six basic BPMM components within a business process lifecycle (scope gap): (1) modelling, (2) deployment, (3) optimisation, (4) management, (5) culture, and (6) structure. Their overall growth refers to maturity, whereas the growth of an individual component includes capability (terminology gap). To increase its usability, a BPMM gives guidance on both assessing and improving business processes (design gap).The findings allow clear communication about BPMMs, and new models based on the identified components. This unambiguous understanding helps to avoid confusion and inappropriate assumptions in the business process literature. Future research will further validate the definitions by comparing BPMMs.

Suggested Citation

  • A. Van Looy & M. De Backer & G. Poels, 2011. "Defining Business Process Maturity. A Journey towards Excellence," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/725, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:11/725
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    File URL: http://wps-feb.ugent.be/Papers/wp_11_725.pdf
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    References listed on IDEAS

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    1. W. Edwards Deming, 2000. "Out of the Crisis," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262541157, December.
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    Cited by:

    1. Rajko Novak & Aleksander Janes, 2017. "Merjenje zrelosti procesne usmerjenosti," UPP Monograph Series, University of Primorska Press, number 978-961-7023-55-8.
    2. Jedrzej Charlampowicz & Andrzej S. Grzelakowski, 2022. "Maritime Container Terminal Process Maturity: A Methodological Approach and Empirical Evidence," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 636-644.
    3. Adamik Anna & Ghinea Valentina Mihaela & Ghinea Mihalache & Nowicki Michał, 2022. "Mapping the maturity of SMART WORLD trends as a tool for developing business excellence and reducing organizational complexity," Management & Marketing, Sciendo, vol. 17(2), pages 193-219, June.
    4. Maciejczak, Mariusz, 2014. "Process Maturity Of Short Food Supply Chains," Journal of Central European Green Innovation, Karoly Robert University College, vol. 2(4), pages 1-15.
    5. Ma³gorzata Okrêglicka & Monika Mynarzova & Radomir Kana, 2015. "Business Process Maturity In Small And Mediumsized Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 121-131, DEcember.
    6. Farnoosh Bagheri & Rassoul Noorossana & Manoochehr Najmi, 2019. "The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study," Operational Research, Springer, vol. 19(1), pages 237-267, March.
    7. Ana Maria Magalhães Correia & Claudimar Pereira da Veiga & Carlos Otávio Senff & Luiz Carlos Duclós, 2021. "Analysis of the Maturity Level of Business Processes for Science and Technology Parks," SAGE Open, , vol. 11(3), pages 21582440211, September.
    8. Adámek, Pavel, 2018. "A Comparative Analysis of the Performance of the Czech Excellence Award Winners," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 7-16, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    9. Aleksander Janes & Rajko Novak, 2017. "Process Maturity Orientation Measurement," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    10. Bag, Surajit & Yadav, Gunjan & Wood, Lincoln C. & Dhamija, Pavitra & Joshi, Sudhanshu, 2020. "Industry 4.0 and the circular economy: Resource melioration in logistics," Resources Policy, Elsevier, vol. 68(C).
    11. Radosavljević Marija, 2015. "Process Orientation as a Basis for increasing supply chain Management Maturity," Economic Themes, Sciendo, vol. 53(3), pages 398-414, September.
    12. Jarosław Stanisław Kardas, 2023. "Job Crafting Competences and the Levels of Self-Organization, Job Satisfaction and Job Redesign in a Mature Organization," Sustainability, MDPI, vol. 15(3), pages 1-23, January.
    13. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.

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