IDEAS home Printed from https://ideas.repec.org/p/rug/rugwps/11-725.html
   My bibliography  Save this paper

Defining Business Process Maturity. A Journey towards Excellence

Author

Listed:
  • A. VAN LOOY
  • M. DE BACKER
  • G. POELS

Abstract

Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition for BPMM, maturity and capability is missing. Moreover, the differences between maturity and capability are frequently neglected. Therefore, this study elaborates on the lacking foundation. In particular, a thorough literature study is conducted to address three gaps regarding the BPMM scope, terminology and design. It reveals six basic BPMM components within a business process lifecycle (scope gap): (1) modelling, (2) deployment, (3) optimisation, (4) management, (5) culture, and (6) structure. Their overall growth refers to maturity, whereas the growth of an individual component includes capability (terminology gap). To increase its usability, a BPMM gives guidance on both assessing and improving business processes (design gap).The findings allow clear communication about BPMMs, and new models based on the identified components. This unambiguous understanding helps to avoid confusion and inappropriate assumptions in the business process literature. Future research will further validate the definitions by comparing BPMMs.

Suggested Citation

  • A. Van Looy & M. De Backer & G. Poels, 2011. "Defining Business Process Maturity. A Journey towards Excellence," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/725, Ghent University, Faculty of Economics and Business Administration.
    • Handle: RePEc:rug:rugwps:11/725
    as

    Download full text from publisher

    File URL: http://wps-feb.ugent.be/Papers/wp_11_725.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. W. Edwards Deming, 2000. "Out of the Crisis," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262541157, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Adámek, Pavel, 2018. "A Comparative Analysis of the Performance of the Czech Excellence Award Winners," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 7-16, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    2. Adamik Anna & Ghinea Valentina Mihaela & Ghinea Mihalache & Nowicki Michał, 2022. "Mapping the maturity of SMART WORLD trends as a tool for developing business excellence and reducing organizational complexity," Management & Marketing, Sciendo, vol. 17(2), pages 193-219, June.
    3. Radosavljević Marija, 2015. "Process Orientation as a Basis for increasing supply chain Management Maturity," Economic Themes, Sciendo, vol. 53(3), pages 398-414, September.
    4. Rajko Novak & Aleksander Janes, 2017. "Merjenje zrelosti procesne usmerjenosti," UPP Monograph Series, University of Primorska Press, number 978-961-7023-55-8.
    5. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
    6. Jarosław Stanisław Kardas, 2023. "Job Crafting Competences and the Levels of Self-Organization, Job Satisfaction and Job Redesign in a Mature Organization," Sustainability, MDPI, vol. 15(3), pages 1-23, January.
    7. Ma³gorzata Okrêglicka & Monika Mynarzova & Radomir Kana, 2015. "Business Process Maturity In Small And Mediumsized Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 121-131, DEcember.
    8. Jedrzej Charlampowicz & Andrzej S. Grzelakowski, 2022. "Maritime Container Terminal Process Maturity: A Methodological Approach and Empirical Evidence," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 636-644.
    9. Maciejczak, Mariusz, 2014. "Process Maturity Of Short Food Supply Chains," Journal of Central European Green Innovation, Karoly Robert University College, vol. 2(4), pages 1-15.
    10. Aleksander Janes & Rajko Novak, 2017. "Process Maturity Orientation Measurement," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    11. Farnoosh Bagheri & Rassoul Noorossana & Manoochehr Najmi, 2019. "The extent of EFQM effectiveness in routine and non-routine organizations based on multivariate techniques: an empirical study," Operational Research, Springer, vol. 19(1), pages 237-267, March.
    12. Ana Maria Magalhães Correia & Claudimar Pereira da Veiga & Carlos Otávio Senff & Luiz Carlos Duclós, 2021. "Analysis of the Maturity Level of Business Processes for Science and Technology Parks," SAGE Open, , vol. 11(3), pages 21582440211, September.
    13. Bag, Surajit & Yadav, Gunjan & Wood, Lincoln C. & Dhamija, Pavitra & Joshi, Sudhanshu, 2020. "Industry 4.0 and the circular economy: Resource melioration in logistics," Resources Policy, Elsevier, vol. 68(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Avner Engel & Shalom Shachar, 2006. "Measuring and optimizing systems' quality costs and project duration," Systems Engineering, John Wiley & Sons, vol. 9(3), pages 259-280, September.
    2. Stéphanie Camaréna, 2021. "Engaging with Artificial Intelligence (AI) with a Bottom-Up Approach for the Purpose of Sustainability: Victorian Farmers Market Association, Melbourne Australia," Sustainability, MDPI, vol. 13(16), pages 1-28, August.
    3. Cam Caldwell & Do Truong & Pham Linh & Anh Tuan, 2011. "Strategic Human Resource Management as Ethical Stewardship," Journal of Business Ethics, Springer, vol. 98(1), pages 171-182, January.
    4. Iskra Panteleeva, 2013. "Changing roles and behaviour of human resources managers in the industrial businesses," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 82-96.
    5. Scott Victor Valentine, 2010. "The Green Onion: a corporate environmental strategy framework," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(5), pages 284-298, September.
    6. Cam Caldwell & Rolf Dixon & Larry Floyd & Joe Chaudoin & Jonathan Post & Gaynor Cheokas, 2012. "Transformative Leadership: Achieving Unparalleled Excellence," Journal of Business Ethics, Springer, vol. 109(2), pages 175-187, August.
    7. Bossink, B.A.G., 2003. "Coinnovation research : manual for experiential research into organizational coinnovation," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    8. Hong Wan & Xiaowei Xu & Tian Ni, 2013. "The incentive effect of acceptance sampling plans in a supply chain with endogenous product quality," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(2), pages 111-124, March.
    9. Cam Caldwell & Mark McConkie & Bryan Licona, 2014. "Simon Peter and Transformative Leadership: Leadership Insights for Today¡¯s Leaders," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(1), pages 18-32, February.
    10. Kyle J. Mayer & Jack A. Nickerson & Hideo Owan, 2004. "Are Supply and Plant Inspections Complements or Substitutes? A Strategic and Operational Assessment of Inspection Practices in Biotechnology," Management Science, INFORMS, vol. 50(8), pages 1064-1081, August.
    11. T.A. Salimova & V.I. Makolov, 2016. "Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 150-166.
    12. Sergey Sergeevich Skobkin & Yana Andreevna Belavina & Kalita Gleb Vadimovich, 2017. "Methodological Approaches to the Formation of the Quality Management System for Hotels in Russian Federation," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 128-136.
    13. V. V. Okrepilov, 2022. "Economics of Quality: The Most Important Direction in the Development of Economic Science," Studies on Russian Economic Development, Springer, vol. 33(5), pages 519-528, October.
    14. Engelseth, Per & Pujawan, I Nyoman & Ushada, Mirwan, 2018. "Continuous Handling of Uncertainty in Food Chains: Using the House of Risk Model in Ecosystems," 2018 International European Forum (163rd EAAE Seminar), February 5-9, 2018, Innsbruck-Igls, Austria 276882, International European Forum on System Dynamics and Innovation in Food Networks.
    15. Askeland, Tore & Flage, Roger & Aven, Terje, 2017. "Moving beyond probabilities – Strength of knowledge characterisations applied to security," Reliability Engineering and System Safety, Elsevier, vol. 159(C), pages 196-205.
    16. Theuvsen, Ludwig, 2005. "Quality Assurance in the Agrofood Sector: An Organizational-Sociological Perspective," Proceedings “Schriften der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e.V.”, German Association of Agricultural Economists (GEWISOLA), vol. 40, March.
    17. Reményi, Christoph & Staudacher, Stephan, 2014. "Systematic simulation based approach for the identification and implementation of a scheduling rule in the aircraft engine maintenance," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 94-107.
    18. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
    19. Cam Caldwell & Larry Floyd & Ryan Atkins & Russell Holzgrefe, 2012. "Ethical Duties of Organizational Citizens: Obligations Owed by Highly Committed Employees," Journal of Business Ethics, Springer, vol. 110(3), pages 285-299, October.
    20. Cam Caldwell & Verl Anderson & Marija Runic Ristic, 2021. "Employee Engagement and the Ethic of Friendship," Business and Management Research, Business and Management Research, Sciedu Press, vol. 10(1), pages 1-54, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rug:rugwps:11/725. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Nathalie Verhaeghe (email available below). General contact details of provider: https://edirc.repec.org/data/ferugbe.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.