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Process Maturity Orientation Measurement

Author

Listed:
  • Aleksander Janes

    (University of Primorska, Faculty of Management, Slovenija)

  • Rajko Novak

    (MRR LLC, Slovenija)

Abstract

The results of the maturity process orientation measurement in the Slovenian electric-power supply industry shows that, despite this long-standing preoccupation with the processes, the introduction of the process approach, certified management system and computerization of business, process maturity is not high. Measurement was carried out using a questionnaire for an expanded concept of process orientation with nine elements. Given the statistically evaluated elements of process orientation, the power supply industry is located on the second level i.e. “Defined” of the McCormack’s Maturity Model.

Suggested Citation

  • Aleksander Janes & Rajko Novak, 2017. "Process Maturity Orientation Measurement," MIC 2017: Managing the Global Economy; Proceedings of the Joint International Conference, Monastier di Treviso, Italy, 24–27 May 2017,, University of Primorska Press.
    • Handle: RePEc:prp:micp17:153-165
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    References listed on IDEAS

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