IDEAS home Printed from https://ideas.repec.org/a/spr/infsem/v20y2022i1d10.1007_s10257-021-00549-w.html
   My bibliography  Save this article

How to improve the assessment of BPM maturity in the era of digital transformation

Author

Listed:
  • Marek Szelągowski

    (Systems Research Institute of the Polish Academy of Sciences)

  • Justyna Berniak-Woźny

    (Systems Research Institute of the Polish Academy of Sciences)

Abstract

For almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organizations themselves have changed enormously. The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.

Suggested Citation

  • Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
  • Handle: RePEc:spr:infsem:v:20:y:2022:i:1:d:10.1007_s10257-021-00549-w
    DOI: 10.1007/s10257-021-00549-w
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10257-021-00549-w
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s10257-021-00549-w?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bai, Chunguang & Sarkis, Joseph, 2013. "A grey-based DEMATEL model for evaluating business process management critical success factors," International Journal of Production Economics, Elsevier, vol. 146(1), pages 281-292.
    2. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
    3. Umit S. Bititci & Patrizia Garengo & Aylin Ates & Sai S. Nudurupati, 2015. "Value of maturity models in performance measurement," International Journal of Production Research, Taylor & Francis Journals, vol. 53(10), pages 3062-3085, May.
    4. Michael Hammer, 2015. "What is Business Process Management?," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 3-16, Springer.
    5. Wasana Bandara & Guy G Gable & Michael Rosemann, 2005. "Factors and measures of business process modelling: model building through a multiple case study," European Journal of Information Systems, Taylor & Francis Journals, vol. 14(4), pages 347-360, December.
    6. Sharma, Piyush & Leung, T.Y. & Kingshott, Russel P.J. & Davcik, Nebojsa S. & Cardinali, Silvio, 2020. "Managing uncertainty during a global pandemic: An international business perspective," Journal of Business Research, Elsevier, vol. 116(C), pages 188-192.
    7. Michael Rosemann & Jan Brocke, 2015. "The Six Core Elements of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 105-122, Springer.
    8. Brina Buh & Andrej Kovačič & Mojca Indihar Štemberger, 2015. "Critical success factors for different stages of business process management adoption – a case study," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 28(1), pages 243-258, January.
    9. Elina Jaakkola, 2020. "Designing conceptual articles: four approaches," AMS Review, Springer;Academy of Marketing Science, vol. 10(1), pages 18-26, June.
    10. Margarida Rodrigues & Mário Franco & Nuno Sousa & Rui Silva, 2021. "Reviewing COVID-19 Literature on Business Management: What It Portends for Future Research?," Sustainability, MDPI, vol. 13(11), pages 1-21, May.
    11. A. Van Looy & M. De Backer & G. Poels, 2011. "Defining Business Process Maturity. A Journey towards Excellence," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/725, Ghent University, Faculty of Economics and Business Administration.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jurczuk Arkadiusz, 2021. "Barriers to implementation of business process governance mechanisms," Engineering Management in Production and Services, Sciendo, vol. 13(4), pages 22-38, December.
    2. Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    3. Iovanella, Antonio, 2024. "Exploiting network science in business process management: A conceptual framework," Chaos, Solitons & Fractals, Elsevier, vol. 178(C).
    4. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    5. Ingo Kregel & Bettina Distel & André Coners, 2022. "Business Process Management Culture in Public Administration and Its Determinants," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 201-221, April.
    6. Alicia Martin-Navarro & Maria Paula Lechuga Sancho & Jose Aurelio Medina-Garrido, 2023. "BPMS for management: a systematic literature review," Papers 2312.00442, arXiv.org.
    7. Marek Szelągowski, 2021. "Practical assessment of the nature of business processes," Information Systems and e-Business Management, Springer, vol. 19(2), pages 541-566, June.
    8. Paulina Golinska-Dawson & Karolina Werner-Lewandowska & Monika Kosacka-Olejnik, 2021. "Responsible Resource Management in Remanufacturing—Framework for Qualitative Assessment in Small and Medium-Sized Enterprises," Resources, MDPI, vol. 10(2), pages 1-17, February.
    9. Ali Zackery & Joseph Amankwah-Amoah & Zahra Heidari Darani & Shiva Ghasemi, 2022. "COVID-19 Research in Business and Management: A Review and Future Research Agenda," Sustainability, MDPI, vol. 14(16), pages 1-32, August.
    10. Islam, Md. Saiful & Islam, Md. Monirul & Rehman, Anis Ur & Alam, Md. Fakhre & Tarique, Md., 2024. "Mineral production amidst the economy of uncertainty: Response of metallic and non-metallic minerals to geopolitical turmoil in Saudi Arabia," Resources Policy, Elsevier, vol. 90(C).
    11. Rajko Novak & Aleksander Janes, 2017. "Merjenje zrelosti procesne usmerjenosti," UPP Monograph Series, University of Primorska Press, number 978-961-7023-55-8.
    12. Mauro Zaninelli & Matías Reyes Pace, 2018. "The O3-Farm Project: First Evaluation of a Business Process Management (BPM) Approach through the Development of an Experimental Farm Management System for Milk Traceability," Agriculture, MDPI, vol. 8(9), pages 1-22, September.
    13. Reuschl, Andreas J. & Deist, Maximilian K. & Maalaoui, Adnane, 2022. "Digital transformation during a pandemic: Stretching the organizational elasticity," Journal of Business Research, Elsevier, vol. 144(C), pages 1320-1332.
    14. Elisabete Correia & Helena Carvalho & Susana G. Azevedo & Kannan Govindan, 2017. "Maturity Models in Supply Chain Sustainability: A Systematic Literature Review," Sustainability, MDPI, vol. 9(1), pages 1-26, January.
    15. Razmdoost, Kamran & Alinaghian, Leila & Chandler, Jennifer D. & Mele, Cristina, 2023. "Service ecosystem boundary and boundary work," Journal of Business Research, Elsevier, vol. 156(C).
    16. Govindan, Kannan, 2023. "How digitalization transforms the traditional circular economy to a smart circular economy for achieving SDGs and net zero," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 177(C).
    17. Carracedo, Patricia & Puertas, Rosa & Marti, Luisa, 2021. "Research lines on the impact of the COVID-19 pandemic on business. A text mining analysis," Journal of Business Research, Elsevier, vol. 132(C), pages 586-593.
    18. Eduardo Machado & Luiz Felipe Scavarda & Rodrigo Goyannes Gusmão Caiado & Antonio Márcio Tavares Thomé, 2021. "Barriers and Enablers for the Integration of Industry 4.0 and Sustainability in Supply Chains of MSMEs," Sustainability, MDPI, vol. 13(21), pages 1-31, October.
    19. Wan, Lihong & Zhang, Panpan & Lin, Qi, 2023. "The loss of political connections and corporate financialization," Finance Research Letters, Elsevier, vol. 57(C).
    20. Klöckner, Maximilian & Schmidt, Christoph G. & Wagner, Stephan M. & Swink, Morgan, 2023. "Firms’ responses to the COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 158(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:infsem:v:20:y:2022:i:1:d:10.1007_s10257-021-00549-w. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.