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Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach

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Listed:
  • Virginie Thion

    (SHAMAN - Symbolic and Human-centric view of dAta MANagement - IRISA-D7 - GESTION DES DONNÉES ET DE LA CONNAISSANCE - IRISA - Institut de Recherche en Informatique et Systèmes Aléatoires - UR - Université de Rennes - INSA Rennes - Institut National des Sciences Appliquées - Rennes - INSA - Institut National des Sciences Appliquées - UBS - Université de Bretagne Sud - ENS Rennes - École normale supérieure - Rennes - Inria - Institut National de Recherche en Informatique et en Automatique - Télécom Bretagne - CentraleSupélec - CNRS - Centre National de la Recherche Scientifique)

  • Malika Grim-Yefsah

    (Université Gustave Eiffel, LaSTIG - Laboratoire sciences et technologies de l'information géographique - EIVP - Ecole des Ingénieurs de la Ville de Paris - ENSG - École nationale des sciences géographiques - IGN - Institut National de l'Information Géographique et Forestière [IGN] - Université Gustave Eiffel)

  • Camille Rosenthal-Sabroux

    (LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Samira Si-Said Cherfi

    (CEDRIC - OC - CEDRIC. Optimisation Combinatoire - CEDRIC - Centre d'études et de recherche en informatique et communications - ENSIIE - Ecole Nationale Supérieure d'Informatique pour l'Industrie et l'Entreprise - CNAM - Conservatoire National des Arts et Métiers [CNAM])

Abstract

A transition in an outsourced IT project is devoted to the transfer of the project from an outgoing project team to an incoming one. It is a complex, risky, and challenging building block of importance, identified as being a critical factor in the success of an outsourced project. Ensuring the good quality of a transition is then fundamental. We present here our experience on quality evaluation and improvement of a real transition in a public institution.

Suggested Citation

  • Virginie Thion & Malika Grim-Yefsah & Camille Rosenthal-Sabroux & Samira Si-Said Cherfi, 2016. "Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach," Post-Print hal-04012390, HAL.
    • Handle: RePEc:hal:journl:hal-04012390
    DOI: 10.1080/10580530.2016.1117879
    Note: View the original document on HAL open archive server: https://hal.science/hal-04012390v2
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    References listed on IDEAS

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