IDEAS home Printed from https://ideas.repec.org/a/ers/journl/vxixy2016i3ap150-166.html
   My bibliography  Save this article

Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study

Author

Listed:
  • T.A. Salimova
  • V.I. Makolov

Abstract

The perception of ISO 9000 standards, their use and effectiveness of quality management systems (QMS) of companies around the world is ambiguous; there are ongoing discussions about the benefits and advantages of the standards, as well as their limitations. In this article the results of an empirical study are presented, conducted in the format of an online survey to identify the perception of ISO 9000 by intersectoral group of respondents - Russian enterprises and companies of the real economy and services. The survey identified the factors of implementation, benefits and the main problems of the use of ISO 9001:2008, as well as the approach to the international standard ISO 9004:2009 and a draft of a new version of ISO 9001:2015. According to some survey results the answers of the Russian respondents were compared to the responses received during the study of TC 176 ISO in 2010-2011. In accordance with the study results the following conclusions about zones of incomplete use of the QMS potential of Russian companies are formulated: insufficient focus on customer satisfaction, the surveyed companies don't see the connection between QMS and its financial results, Russian companies don't see the benefits of increasing the commitment (commitment interest) of QMS management, most actual problems of QMS in companies and organizations are: the process approach in practice, the lack of involvement of senior management in the QMS and the lack of leaders, organizations do not make a proper emphasis on continuous improvement, there is little use of the international standard ISO 9004 by companies and organizations in their activities, though many of them know about this standard.

Suggested Citation

  • T.A. Salimova & V.I. Makolov, 2016. "Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 150-166.
    • Handle: RePEc:ers:journl:v:xix:y:2016:i:3a:p:150-166
    as

    Download full text from publisher

    File URL: http://www.ersj.eu/repec/ers/papers/16_3_A_p9.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bozena Poksinska, 2010. "When does ISO 9000 lead to improvements?," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 5(2), pages 124-136.
    2. W. Edwards Deming, 2000. "Out of the Crisis," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262541157, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Yu. G Chernysheva & G.I. Shepelenko, 2017. "Analysis of Development Strategies of Small Enterprises," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 63-69.
    2. Smirnov S.A., 2018. "Design of Control Systems: Top Management Priorities when Choosing a Business Model," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 561-566.
    3. Leonid Mylnikov & Martin Kuetz, 2017. "The Risk Assessment Method in Prognostic Models of Production Systems Management with Account of the Time Factor," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 291-310.
    4. A.N. Kuz'minov & V.M.Dzhukha & O.A. Ternovsky, 2017. "Methodology of Structural Stability Management for Industrial Enterprises," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 260-268.
    5. S.G. Tyaglov & T.V. Kushnarenko & A.A. Khokhlov & M.A. Qeropyan, 2017. "The Development of Cluster Relations within the State and Business Structures in Terms of Strategy of Non-Primary Sector Import-Substitution," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 198-207.
    6. Natalia Yurevna Titova & Mihail Aleksandrovich Pervuhin & Georgij Gennadevich Baturin, 2017. "Identification of Regional Clusters in the Russian Far East," European Research Studies Journal, European Research Studies Journal, vol. 0(4A), pages 339-359.
    7. Elena Anatol'evna Krasil'nikova & Elena Aleksandrovna Mayorova & Alexander Fedorovich Nikishin & Tat'yana Viktorovna Pankina, 2017. "Investment Activity in Russia’s Regions," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 509-521.
    8. Dewi Nusraningrum, 2018. "Top Management Vision Through Role Models, Determination and Dicsiplines," European Research Studies Journal, European Research Studies Journal, vol. 0(4), pages 648-661.
    9. V.A. Bondarenko & T.V. Parkhomenko & T.B. Erokhina & N.V. Guzenko, 2017. "Marketing and Logistic Instrumentarium of Activation of Inter-Country Cooperation of Russia and Solving the Issue of Import Substitution," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 105-116.
    10. E.A. Ivanova & M.M. Mackay & T.K. Platonova & N.V. Elagina, 2017. "Theoretical Basis for Composition of Economic Strategy for Industry Development," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 246-256.
    11. repec:ers:journl:v:volumexxi:y:2018:i:issue4:p:648-661 is not listed on IDEAS
    12. Bespalko V.A.. & Peshkova I.G. & Shalimova V.U. & Filin D.V., 2018. "Marketing and Managerial Competitiveness in Modern Organizations," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 962-969.
    13. Anton Vladimirovich Serikov & Andrey Vladimirovich Bedrik & Yulia Sergeevna Panfilova, 2017. "Interethnic Aggression and Extremism in the Rostov Region: Forming Factors in the Conditions of Social Realities of a Multiethnic Region," European Research Studies Journal, European Research Studies Journal, vol. 0(4A), pages 542-557.
    14. E.V. Kuznetsova & I.N. Bogataya & N.N. Khakhonova & S.P. Katerinin, 2017. "Methodology of Building up the Accounting and Analytical Management Support for Organizations in Russia," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 257-266.
    15. Y.G. Chernysheva & G.I. Shepelenko & I.V. Gashenko & I.V. Orobinskaya, 2017. "Business Analysis as an Important Component of Ensuring Enterprise's Economic Security," European Research Studies Journal, European Research Studies Journal, vol. 0(3B), pages 250-259.
    16. Mayya Valerianovna Dubovik & Venera Maratovna Timiryanova & Alexander Fedorovich Zimin, 2017. "Modeling of the Deferred Demand on the Market of Household Appliances," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 149-161.
    17. repec:ers:journl:v:v:y:2017:i:1:p:63-69 is not listed on IDEAS
    18. Oxana Andreevna Polukhina & Dijid Sergeevna Bartaeva & Medegma Tsyrendorzhiyevna Budazhanayeva & Lubov Nikolaevna Saibonova, 2017. "Approaches to Regulation of the Informtion Space of the Regional Social and Economic Complex in the Russian Federation," European Research Studies Journal, European Research Studies Journal, vol. 0(2B), pages 162-181.
    19. A.U. Albekov & E.U. Andreeva & V.V. Vanushkina & E.K. Pilivanova, 2017. "The Regional Cluster Initiatives," European Research Studies Journal, European Research Studies Journal, vol. 0(1), pages 234-245.
    20. V. V. Bezpalov, 2017. "Improving Mechanisms to Manage Foreign Trade Activity of Regional Industrial Complexes in the Context of International Limitations," European Research Studies Journal, European Research Studies Journal, vol. 0(4B), pages 319-333.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Avner Engel & Shalom Shachar, 2006. "Measuring and optimizing systems' quality costs and project duration," Systems Engineering, John Wiley & Sons, vol. 9(3), pages 259-280, September.
    2. Iskra Panteleeva, 2013. "Changing roles and behaviour of human resources managers in the industrial businesses," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 82-96.
    3. Scott Victor Valentine, 2010. "The Green Onion: a corporate environmental strategy framework," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(5), pages 284-298, September.
    4. Cam Caldwell & Rolf Dixon & Larry Floyd & Joe Chaudoin & Jonathan Post & Gaynor Cheokas, 2012. "Transformative Leadership: Achieving Unparalleled Excellence," Journal of Business Ethics, Springer, vol. 109(2), pages 175-187, August.
    5. Hong Wan & Xiaowei Xu & Tian Ni, 2013. "The incentive effect of acceptance sampling plans in a supply chain with endogenous product quality," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(2), pages 111-124, March.
    6. Kyle J. Mayer & Jack A. Nickerson & Hideo Owan, 2004. "Are Supply and Plant Inspections Complements or Substitutes? A Strategic and Operational Assessment of Inspection Practices in Biotechnology," Management Science, INFORMS, vol. 50(8), pages 1064-1081, August.
    7. Sergey Sergeevich Skobkin & Yana Andreevna Belavina & Kalita Gleb Vadimovich, 2017. "Methodological Approaches to the Formation of the Quality Management System for Hotels in Russian Federation," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 128-136.
    8. Engelseth, Per & Pujawan, I Nyoman & Ushada, Mirwan, 2018. "Continuous Handling of Uncertainty in Food Chains: Using the House of Risk Model in Ecosystems," 2018 International European Forum (163rd EAAE Seminar), February 5-9, 2018, Innsbruck-Igls, Austria 276882, International European Forum on System Dynamics and Innovation in Food Networks.
    9. Reményi, Christoph & Staudacher, Stephan, 2014. "Systematic simulation based approach for the identification and implementation of a scheduling rule in the aircraft engine maintenance," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 94-107.
    10. Cam Caldwell & Larry Floyd & Ryan Atkins & Russell Holzgrefe, 2012. "Ethical Duties of Organizational Citizens: Obligations Owed by Highly Committed Employees," Journal of Business Ethics, Springer, vol. 110(3), pages 285-299, October.
    11. Virginie Thion & Malika Grim-Yefsah & Camille Rosenthal-Sabroux & Samira Si-Said Cherfi, 2016. "Evaluation and Improvement of a Transition Business Process: A Case Study Guided by a Semantic Quality-Based Approach," Post-Print hal-04012390, HAL.
    12. Hani A. AlGhamdi, 2021. "Saudi Airlines Service Quality: Passengers’ Perceptions toward SAUDIA Operational Procedures Pre-flight Services: An Empirical Investigation," International Journal of Business and Management, Canadian Center of Science and Education, vol. 15(1), pages 122-122, July.
    13. Constanta POPESCU & Antoaneta Roxana GEORGESCU & Bogdana Gabriela GRAPA, 2018. "Assessment Of Human Resource Performances Between Positive Action And Subjectivism," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(1), pages 704-712, November.
    14. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
    15. Josh Gullett & Loc Do & Maria Canuto-Carranco & Mark Brister & Shundricka Turner & Cam Caldwell, 2009. "The Buyer–Supplier Relationship: An Integrative Model of Ethics and Trust," Journal of Business Ethics, Springer, vol. 90(3), pages 329-341, December.
    16. Anna Maria Arcari, 2018. "Preventing crises and managing turnaround processes in SMEs The role of economic measurement tools," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(3), pages 131-155.
    17. Iskra Panteleeva, 2014. "On the roles of the human resources' managers in industrial business organizations," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 1, pages 80-94.
    18. Schalock, Robert L. & Lee, Tim & Verdugo, Miguel & Swart, Kees & Claes, Claudia & van Loon, Jos & Lee, Chun-Shin, 2014. "An evidence-based approach to organization evaluation and change in human service organizations evaluation and program planning," Evaluation and Program Planning, Elsevier, vol. 45(C), pages 110-118.
    19. Mohammed Alghaseb & Tariq Alshmlani, 2022. "OSH Performance within TQM Application in Construction Companies: A Qualitative Study in Saudi Arabia," IJERPH, MDPI, vol. 19(19), pages 1-18, September.
    20. Matthew Pepper & Andrew Sense, 2014. "Local government service systems improvement: exposing the social networks," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 18(3), pages 873-890, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ers:journl:v:xix:y:2016:i:3a:p:150-166. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Marios Agiomavritis (email available below). General contact details of provider: https://ersj.eu/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.