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Loïc Plé
(Loic Ple)

Personal Details

First Name:Loic
Middle Name:
Last Name:Ple
Suffix:
RePEc Short-ID:ppl76
[This author has chosen not to make the email address public]
https://www.linkedin.com/in/loicple

Affiliation

(50%) IESEG School of Management
Université Catholique de Lille

Lille, France
http://www.ieseg.fr/
RePEc:edi:iesegfr (more details at EDIRC)

(50%) Lille Économie et Management (LEM)

Lille, France
http://lem.univ-lille.fr/
RePEc:edi:laborfr (more details at EDIRC)

Research output

as
Jump to: Working papers

Working papers

  1. Loïc Plé & Catherine Demangeot, 2019. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Post-Print hal-02509372, HAL.
  2. Loïc Plé & Benoit Roux, 2017. "Business cooperatives: when does sharing become a drawback?," Post-Print hal-01745332, HAL.
  3. Loïc Plé, 2016. "Not Just my Business Model Anymore: Advantages and Limitations of Joining Business Cooperatives," Post-Print hal-01798192, HAL.
  4. Loïc Plé, 2016. "Studying customers' resource integration by service employees in interactional value co-creation," Post-Print hal-01562987, HAL.
  5. Loïc Plé & Xavier Lecocq, 2015. "Customers as creative resources: their influence on firm freedom," Post-Print hal-01563030, HAL.
  6. Jaques Angot & Loïc Plé, 2015. "Serving poor people in rich countries: the bottom-of-the-pyramid business model solution," Post-Print hal-01563022, HAL.
  7. Xavier Lecocq & Loïc Plé, 2015. "When customers constrain strategic and operational latitudes : a business model analysis," Post-Print hal-01772726, HAL.
  8. François Deltour & Loïc Plé & Caroline Sargis-Roussel, 2014. "Knowledge sharing in the age of the web 2.0: a social capital perspective," Post-Print hal-00828035, HAL.
  9. Ghislaine Garmilis & Olivier Joffre & Loïc Plé, 2014. "La matrice BCG. Bouygues : un portefeuille béton ?," Post-Print hal-02397575, HAL.
  10. L. Plé, 2013. "How does the customer fit in relational coordination ? An empirical study in multichannel retail banking," Post-Print hal-00847141, HAL.
  11. François Deltour & Loïc Plé & Caroline Sargis-Roussel, 2013. "Développement réciproque du capital social et des communautés de pratique en ligne : étude et illustration," Post-Print hal-00846659, HAL.
  12. B. Leca & L. Plé, 2013. "Une épistémologie à hauteur d'homme : l'anthropologie interprétative de Clifford Geertz et son apport potentiel à la recherche francophone en management," Post-Print hal-00847233, HAL.
  13. L. Plé & X. Lecocq, 2012. "Intégrer les clients dans le business model," Post-Print hal-00805566, HAL.
  14. F. Goethals & L. Plé & M. Taisne, 2011. "Antecedents of student's intent to watch online theory videos as part of an online learning platform," Post-Print hal-00826698, HAL.
  15. L. Plé & X. Lecocq & J. Angot, 2010. "Customer-Integrated Business Models: A Theoretical Framework," Post-Print halshs-00588251, HAL.
  16. L. Plé & R. Chumpitaz, 2010. "Not always co-creation: introducing interactional co-destruction of value in service-dominant logic," Post-Print halshs-00588239, HAL.
  17. L. Plé & X. Lecocq & J. Angot, 2010. "Le client co-concepteur, co-producteur, co-distributeur," Post-Print halshs-00485239, HAL.
  18. R. Chumpitaz & L. Plé, 2009. "Introducing Interactional Value Co-Destruction in SDL: A Theoretical Framework," Post-Print halshs-00485407, HAL.
  19. L. Plé & J. Angot, 2009. "Teaching And Learning A Multichannel Experience," Post-Print halshs-00485398, HAL.
  20. Loïc Plé, 2006. "Managing multichannel coordination in retail banking: the impact of customer participation," Post-Print hal-00155554, HAL.
  21. L. Plé, 2005. "Quel avenir pour le multicanal bancaire ?," Post-Print hal-00256259, HAL.
  22. Loïc Plé, 2004. "L'impact du client sur la coordination d'un réseau de distribution multicanal : le cas de la banque de détail," Post-Print hal-00157293, HAL.
  23. Loïc Plé, 2004. "Co-creation of the service in a B2B context : a conceptual model," Post-Print hal-00157290, HAL.
  24. Loïc Plé, 2003. "Conventions de qualification et technologies de l'information : une analyse appliquée à la relation prestataires logistiques – clients," Post-Print hal-00157297, HAL.
  25. Loïc Plé, 2003. "New distribution channels in service firms: marketing and organizational consequences," Post-Print hal-00157295, HAL.
  26. Loïc Plé, 2003. "Le capital immatériel dans la banque de détail," Post-Print hal-00155558, HAL.
  27. Loïc Plé, 2002. "La co-construction des conventions comme mode de coordination des canaux de distribution : le cas de la convention d'appropriation," Post-Print hal-00157298, HAL.
  28. Loïc Plé, 2001. "L'épistémologie selon Chalmers : présentation et mise en perspective pour les sciences de gestion," Post-Print hal-00155562, HAL.

Citations

Many of the citations below have been collected in an experimental project, CitEc, where a more detailed citation analysis can be found. These are citations from works listed in RePEc that could be analyzed mechanically. So far, only a minority of all works could be analyzed. See under "Corrections" how you can help improve the citation analysis.

Working papers

  1. Loïc Plé & Catherine Demangeot, 2019. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Post-Print hal-02509372, HAL.

    Cited by:

    1. Dineva, Denitsa & Breitsohl, Jan & Garrod, Brian & Megicks, Philip, 2020. "Consumer Responses to Conflict-Management Strategies on Non-Profit Social Media Fan Pages," Journal of Interactive Marketing, Elsevier, vol. 52(C), pages 118-136.

  2. Loïc Plé, 2016. "Studying customers' resource integration by service employees in interactional value co-creation," Post-Print hal-01562987, HAL.

    Cited by:

    1. Amna Tariq, Yasir Rashid, Ansar Waseem, 2020. "Value Co-Creation in Travel Industry: Examining the Impact of Operand and Operant Resources on Actor Experience," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 7(1), pages 31-46, March.
    2. Omar Itani & Fernando Jaramillo & Bert Paesbrugghe, 2020. "Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors," Post-Print hal-02987189, HAL.
    3. Amin, Muhammad & Khan, Imran & Shamim, Amjad & Ting, Ding Hooi & Jan, Amin & Abbasi, Amir Zaib, 2024. "Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    4. Le Nguyen Hau, 2019. "The role of customer operant resources in health care value creation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 457-478, September.
    5. Järvi, Henna & Kähkönen, Anni-Kaisa & Torvinen, Hannu, 2018. "When value co-creation fails: Reasons that lead to value co-destruction," Scandinavian Journal of Management, Elsevier, vol. 34(1), pages 63-77.
    6. Ifie, Kemefasu & Mousavi, Sahar & Xie, Junyi, 2023. "Enforcement of service rules by frontline employees: A conceptual model and research propositions," Journal of Business Research, Elsevier, vol. 154(C).
    7. Pham Ngoc Thuy & Le Nguyen Hau & Nguyen Kim Ngoc Duyen, 2019. "A value perspective of service interaction quality: the case of immigrants returning to native countries as medical tourists," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-15, December.
    8. Nadeem, Waqar & Al-Imamy, Saifeddin, 2020. "Do ethics drive value co-creation on digital sharing economy platforms?," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).

  3. Loïc Plé & Xavier Lecocq, 2015. "Customers as creative resources: their influence on firm freedom," Post-Print hal-01563030, HAL.

    Cited by:

    1. Plé, Loïc & Demangeot, Catherine, 2020. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Journal of Business Research, Elsevier, vol. 117(C), pages 886-896.
    2. Loïc Plé & Catherine Demangeot, 2019. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Post-Print hal-02509372, HAL.

  4. Jaques Angot & Loïc Plé, 2015. "Serving poor people in rich countries: the bottom-of-the-pyramid business model solution," Post-Print hal-01563022, HAL.

    Cited by:

    1. Rossetto, Dennys Eduardo & Borini, Felipe Mendes & Bernardes, Roberto Carlos & Frankwick, Gary L., 2023. "Measuring frugal innovation capabilities: An initial scale proposition," Technovation, Elsevier, vol. 121(C).
    2. Bianchi, Carlos & Bianco, Mariela & Ardanche, Melissa & Schenck, Marcela, 2017. "Healthcare frugal innovation: A solving problem rationale under scarcity conditions," Technology in Society, Elsevier, vol. 51(C), pages 74-80.
    3. Gerrit A. De Waal, 2016. "An Extended Conceptual Framework For Product-Market Innovation," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(05), pages 1-26, June.
    4. Sarkar, Soumodip & Mateus, Sara, 2022. "Doing more with less - How frugal innovations can contribute to improving healthcare systems," Social Science & Medicine, Elsevier, vol. 306(C).
    5. Hossain, Mokter, 2021. "Frugal innovation: Unveiling the uncomfortable reality," Technology in Society, Elsevier, vol. 67(C).
    6. Rakhshanda Khan, 2016. "How Frugal Innovation Promotes Social Sustainability," Sustainability, MDPI, vol. 8(10), pages 1-29, October.
    7. Hossain, Mokter, 2017. "Mapping the frugal innovation phenomenon," Technology in Society, Elsevier, vol. 51(C), pages 199-208.
    8. Bridget Chipanje & Dong Ying & Lv Haiping, 2021. "Performance analysis of Reverse and Frugal Innovations in Nigeria A Case Study of IVM automobile company," Technium Social Sciences Journal, Technium Science, vol. 23(1), pages 591-625, September.
    9. Mukherjee, Srabanti & Datta, Biplab & Paul, Justin, 2020. "The phenomenon of purchasing second-hand products by the BOP consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).

  5. L. Plé, 2013. "How does the customer fit in relational coordination ? An empirical study in multichannel retail banking," Post-Print hal-00847141, HAL.

    Cited by:

    1. Stuhlinger, Deborah & Souren, Rainer, 2020. "Der Kunde als Wertschöpfungspartner: Eine produktionstheoretische Charakterisierung des Begriffs Co-Produktion," Ilmenauer Schriften zur Betriebswirtschaftslehre, Technische Universität Ilmenau, Institut für Betriebswirtschaftslehre, volume 1, number 12020.

  6. L. Plé & X. Lecocq & J. Angot, 2010. "Customer-Integrated Business Models: A Theoretical Framework," Post-Print halshs-00588251, HAL.

    Cited by:

    1. Zon-Yau Lee & Mei-Tai Chu & Shiuann-Shuoh Chen & Chih-Hung Tsai, 2018. "Identifying Comprehensive Key Criteria of Sustainable Development for Traditional Manufacturing in Taiwan," Sustainability, MDPI, vol. 10(9), pages 1-19, September.
    2. Agarwal, Renu & Mittal, Neeraj & Patterson, Eric & Giorcelli, Michela, 2021. "Evolution of the Indian LPG industry: Exploring conditions for public sector business model innovation," Research Policy, Elsevier, vol. 50(4).
    3. François Meyssonnier, 2013. "Nouveaux Reperes Et Nouveaux Espaces Du Controle De Gestion : Le Cas Des Activites De Service," Post-Print hal-00991905, HAL.
    4. Samantha Sharpe & Renu Agarwal, 2014. "Strengthening Industrial Ecology’s Links with Business Studies: Insights and Potential Contributions from the Innovation and Business Models Literature," Resources, MDPI, vol. 3(2), pages 1-21, March.
    5. Wolfgang Grassl, 2011. "Hybrid Forms of Business: The Logic of Gift in the Commercial World," Journal of Business Ethics, Springer, vol. 100(1), pages 109-123, March.
    6. Antti Talonen & Iiro Jussila & Hannu Saarijärvi & Timo Rintamäki, 2016. "Consumer cooperatives: uncovering the value potential of customer ownership," AMS Review, Springer;Academy of Marketing Science, vol. 6(3), pages 142-156, December.
    7. François Meyssonnier & Mehdi Zakar, 2015. "Satisfaction du client et efficience du personnel en contact dans la relation de service : étude du cas d’une entreprise de grandes surfaces de bricolage," Post-Print hal-01188814, HAL.
    8. Mile Katic & Renu Agarwal, 2018. "The Flexibility Paradox: Achieving Ambidexterity in High-Variety, Low-Volume Manufacturing," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 19(1), pages 69-86, March.
    9. Bojoagă Alexandru & Petrişor Ioan, 2013. "Communication Strategy About Business Models: Stakeholders Perspective," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 1434-1442, July.
    10. Zhang, De-Peng & Yang, Chen-hui & Zhang, Feng-Hua, 2014. "Analysis of the equity preference influence in customer participation incentives," Economic Modelling, Elsevier, vol. 41(C), pages 1-8.
    11. François Meyssonnier & Mehdi Zakar, 2015. "Satisfaction du client et efficience du personnel en contact dans la relation de service: Étude du cas d'une entreprise de grandes surfaces de bricolage," Working Papers hal-01238523, HAL.
    12. Žaneta Piligrimienė & Andželika Žukauskaitė & Hubert Korzilius & Jūratė Banytė & Aistė Dovalienė, 2020. "Internal and External Determinants of Consumer Engagement in Sustainable Consumption," Sustainability, MDPI, vol. 12(4), pages 1-20, February.
    13. Arturo Orea Rocha & Carmelo García Pérez & Fernando Crecente Romero & Maria Teresa del Val Núñez, 2018. "The Business Model and its Core Elements. Proposal of Definition and Table of Core Elements," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 12(4), December.
    14. Antti Talonen & Lasse Koskinen & Raimo Voutilainen & Harri Talonen, 2023. "Adoption of incentive-based insurance applications: the perspective of psychological ownership," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(4), pages 794-806, December.

  7. L. Plé & R. Chumpitaz, 2010. "Not always co-creation: introducing interactional co-destruction of value in service-dominant logic," Post-Print halshs-00588239, HAL.

    Cited by:

    1. Mette Sønderskov & Rolf Rønning, 2021. "Public Service Logic: An Appropriate Recipe for Improving Serviceness in the Public Sector?," Administrative Sciences, MDPI, vol. 11(3), pages 1-15, June.
    2. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
    3. Finsterwalder, Jörg & Kuppelwieser, Volker G., 2020. "Intentionality and transformative services: Wellbeing co-creation and spill-over effects," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
    4. Plé, Loïc & Demangeot, Catherine, 2020. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Journal of Business Research, Elsevier, vol. 117(C), pages 886-896.
    5. Georgia Katsifaraki, 2018. "Value creation in the market ecosystem: A Service-Dominant logic perspective," University of Cyprus Working Papers in Economics 14-2018, University of Cyprus Department of Economics.
    6. Maria V. Ciasullo & Orlando Troisi & Silvia Cosimato & Alex Douglas, 2018. "Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(9), pages 118-118, August.
    7. Leclercq, Thomas & Hammedi, Wafa & Poncin, Ingrid, 2018. "The Boundaries of Gamification for Engaging Customers: Effects of Losing a Contest in Online Co-creation Communities," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 82-101.
    8. David Fleischman & Maria Raciti & Meredith Lawley, 2015. "Degrees of co-creation: an exploratory study of perceptions of international students' role in community engagement experiences," Journal of Marketing for Higher Education, Taylor & Francis Journals, vol. 25(1), pages 85-103, January.
    9. Anshu, Kumari & Shankar, Amit & Behl, Abhishek & Pereira, Vijay & Laker, Benjamin, 2022. "Impact of barriers of value co-creation on consumers' innovation resistance behavior: Investigating the moderation role of the DART model," Technological Forecasting and Social Change, Elsevier, vol. 184(C).
    10. Woratschek, Herbert & Horbel, Chris & Popp, Bastian, 2020. "Conceptualizing Resource Integration: The Peculiar Role of Pure Public Resources," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 4(2-3), pages 157-169.
    11. Lehtonen, Miikka J. & Vesa, Mikko & Harviainen, J. Tuomas, 2022. "Games-as-a-Disservice: Emergent value co-destruction in platform business models," Journal of Business Research, Elsevier, vol. 141(C), pages 564-574.
    12. Pera, Rebecca & Menozzi, Anna & Abrate, Graziano & Baima, Gabriele, 2021. "When cocreation turns into codestruction," Journal of Business Research, Elsevier, vol. 128(C), pages 222-232.
    13. Rasa Smaliukiene & Lai Chi-Shiun & Indre Sizovaite, 2015. "Consumer value co-creation in online business: the case of global travel services," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(2), pages 325-339, April.
    14. Anthony Okoeguale, 2023. "Brand Value Co-creation Revisited: A Critical Review of Studies," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, March.
    15. Jones, Michael A. & Taylor, Valerie A., 2018. "Marketer requests for positive post-purchase satisfaction evaluations: Consumer depth interview findings," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 218-226.
    16. Steils, Nadia & Obaidalahe, Zakia, 2020. "“Social food”: Food literacy co-construction and distortion on social media," Food Policy, Elsevier, vol. 95(C).
    17. Hung-Wei Chen & Fu-Ren Lin, 2018. "Evolving Obligatory Passage Points to Sustain Service Systems: The Case of Traditional Market Revitalization in Hsinchu City, Taiwan," Sustainability, MDPI, vol. 10(7), pages 1-25, July.
    18. Mizan Rahman & Sunny Bose & Mujahid Mohiuddin Babu & Bidit Lal Dey & Sanjit Kumar Roy & Ben Binsardi, 2019. "Value Co-Creation as a Dialectical Process: Study in Bangladesh and Indian Province of West Bengal," Information Systems Frontiers, Springer, vol. 21(3), pages 527-545, June.
    19. Kichan Nam & Jeff Baker & Norita Ahmad & Jahyun Goo, 2020. "Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)," Information Systems Frontiers, Springer, vol. 22(1), pages 113-130, February.
    20. Jianxin Ge & Hongjia Xu & Massimiliano M. Pellegrini, 2019. "The Effect of Value Co-Creation on Social Enterprise Growth: Moderating Mechanism of Environment Dynamics," Sustainability, MDPI, vol. 11(1), pages 1-20, January.
    21. Chapman, Alexis & Dilmperi, Athina, 2022. "Luxury brand value co-creation with online brand communities in the service encounter," Journal of Business Research, Elsevier, vol. 144(C), pages 902-921.
    22. Linda D. Hollebeek & Moira K. Clark & Wafa Hammedi & René Arvola, 2021. "Cocreated brand value: theoretical model and propositions," Journal of Brand Management, Palgrave Macmillan, vol. 28(4), pages 413-428, July.
    23. Jim Broch Skarli, 2021. "Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users," Administrative Sciences, MDPI, vol. 11(1), pages 1-17, February.
    24. Seger-Guttmann, Tali & Vilnai-Yavetz, Iris & Wang, Chen-Ya & Petruzzellis, Luca, 2018. "Illegitimate returns as a trigger for customers’ ethical dissonance," Journal of Retailing and Consumer Services, Elsevier, vol. 45(C), pages 120-131.
    25. Bastien Soulé & Julie Hallé & Eric Boutroy & Bénédicte Vignal, 2023. "Revisiting innovation: the organizational vulnerability of small or medium companies innovating in the outdoor sports sector," Post-Print hal-03360833, HAL.
    26. Zhu, Tengteng & Zhang, Lu & Zeng, Chuhong & Liu, Xin, 2022. "Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    27. Barbara Neuhofer & Bianca Magnus & Krzysztof Celuch, 2021. "The impact of artificial intelligence on event experiences: a scenario technique approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 601-617, September.
    28. Katarzyna Żyminkowska, 2018. "Hedonic and Utilitarian Drivers of Customer Engagement," Central European Business Review, Prague University of Economics and Business, vol. 2018(4), pages 15-33.
    29. Cosimato, Silvia & Faggini, Marisa & Prete, Marzia del, 2021. "The co-creation of value for pursuing a sustainable happiness: The analysis of an Italian prison community," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
    30. Loïc Plé & Catherine Demangeot, 2019. "Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems," Post-Print hal-02509372, HAL.
    31. Asmussen, Bjoern & Harridge-March, Sally & Occhiocupo, Nicoletta & Farquhar, Jillian, 2013. "The multi-layered nature of the internet-based democratization of brand management," Journal of Business Research, Elsevier, vol. 66(9), pages 1473-1483.
    32. Quach, Sara & Thaichon, Park, 2017. "From connoisseur luxury to mass luxury: Value co-creation and co-destruction in the online environment," Journal of Business Research, Elsevier, vol. 81(C), pages 163-172.
    33. Lisa Källström & Per Siljeklint, 2021. "“My green heart”: an inclusive place branding process facilitated by Design Thinking," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 17(3), pages 278-291, September.
    34. Nadia Steils & Zakia Obaidalahe, 2020. "“Social food”: Food literacy co-construction and distortion on social media," Post-Print hal-03097928, HAL.
    35. Wang, Xueqin & Wong, Yiik Diew & Liu, Feng & Yuen, Kum Fai, 2023. "Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    36. Chaïma Siala & Abdelmajid Amine, 2022. "Le rôle du retour d’expérience dans la « gamification » des campagnes de crowdsourcing," Post-Print hal-03709625, HAL.
    37. Buonincontri, P. & Morvillo, A. & Okumus, F. & van Niekerk, M., 2017. "Managing the experience co-creation process in tourism destinations: Empirical findings from Naples," Tourism Management, Elsevier, vol. 62(C), pages 264-277.
    38. Bacile, Todd J. & Wolter, Jeremy S. & Allen, Alexis M. & Xu, Pei, 2018. "The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery," Journal of Interactive Marketing, Elsevier, vol. 44(C), pages 60-81.
    39. Van den Broeke, Maud & Paparoidamis, Nicholas, 2021. "Engaging in or escaping co-creation? An analytical model," International Journal of Production Economics, Elsevier, vol. 231(C).
    40. Busser, James A. & Shulga, Lenna V., 2018. "Co-created value: Multidimensional scale and nomological network," Tourism Management, Elsevier, vol. 65(C), pages 69-86.
    41. Valtteri Kaartemo & Helena Känsäkoski, 2018. "Information and Knowledge Processes in Health Care Value Co-Creation and Co-Destruction," SAGE Open, , vol. 8(4), pages 21582440188, December.
    42. Yar Hamidi, Daniel & Machold, Silke, 2020. "Governance, boards and value co-creation: Changing perspectives towards a service dominant logic," European Management Journal, Elsevier, vol. 38(6), pages 956-966.
    43. Magali Jara & Dany Vyt & Olivier Mevel & Thierry Morvan & Nélida Morvan, 2018. "Measuring customers benefits of click and collect," Post-Print halshs-01806403, HAL.
    44. Carla Rossi, 2021. "Organizational Challenges of Online Customer Co-Creation for Innovation: A Middle-Managers’ Perspective in the Italian Food Context," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 13(1), pages 1-42, February.
    45. Zheng, Lu & Li, Yongfa, 2024. "Customer journey design in omnichannel retailing: Examining the effect of autonomy-competence-relatedness in brand relationship building," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).

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