The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations
Author
Abstract
Suggested Citation
DOI: 10.1007/s11628-024-00569-9
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Mercy Mpinganjira, 2019. "Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 269-287, June.
- Erose Sthapit, 2019. "My bad for wanting to try something unique: sources of value co-destruction in the Airbnb context," Current Issues in Tourism, Taylor & Francis Journals, vol. 22(20), pages 2462-2465, December.
- Soong Chung & Doo Jung & Seong Yoon & DonHee Lee, 2010. "A dynamic forecasting model for nursing manpower requirements in the medical service industry," Service Business, Springer;Pan-Pacific Business Association, vol. 4(3), pages 225-236, December.
- McColl-Kennedy, Janet R. & Hogan, Suellen J. & Witell, Lars & Snyder, Hannah, 2017. "Cocreative customer practices: Effects of health care customer value cocreation practices on well-being," Journal of Business Research, Elsevier, vol. 70(C), pages 55-66.
- Le Nguyen Hau, 2019. "The role of customer operant resources in health care value creation," Service Business, Springer;Pan-Pacific Business Association, vol. 13(3), pages 457-478, September.
- Shanji Yao & Xinnuo Zheng & Dewen Liu, 2021. "Sense of virtual community, commitment and knowledge contribution: an empirical research based on MI community," Nankai Business Review International, Emerald Group Publishing Limited, vol. 12(1), pages 131-154, February.
- Robertson, Nichola & Polonsky, Michael & McQuilken, Lisa, 2014. "Are my symptoms serious Dr Google? A resource-based typology of value co-destruction in online self-diagnosis," Australasian marketing journal, Elsevier, vol. 22(3), pages 246-256.
- Loïc Plé, 2016. "Studying customers' resource integration by service employees in interactional value co-creation," Post-Print hal-01562987, HAL.
- Christina I. Serrano & Elena Karahanna, 2009. "An Exploratory Study of Patient Acceptance of Walk-In Telemedicine Services for Minor Conditions," International Journal of Healthcare Information Systems and Informatics (IJHISI), IGI Global, vol. 4(4), pages 37-56, October.
- Yuxin Peng & Pingping Yin & Zhaohua Deng & Ruoxi Wang, 2019. "Patient–Physician Interaction and Trust in Online Health Community: The Role of Perceived Usefulness of Health Information and Services," IJERPH, MDPI, vol. 17(1), pages 1-13, December.
- Chai, Sangmi & Kim, Minkyun, 2012. "A socio-technical approach to knowledge contribution behavior: An empirical investigation of social networking sites users," International Journal of Information Management, Elsevier, vol. 32(2), pages 118-126.
- Bruce A. Heiman & Jack A. Nickerson, 2004. "Empirical evidence regarding the tension between knowledge sharing and knowledge expropriation in collaborations," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 25(6-7), pages 401-420.
- Mai Thi My-Quyen & Le Nguyen Hau & Pham Ngoc Thuy, 2020. "Mindful co-creation of transformative service for better well-being," Service Business, Springer;Pan-Pacific Business Association, vol. 14(3), pages 413-437, September.
- Jin-An Huang & Chi-Shiun Lai & Jer-San Hu & Rhay-Hung Weng, 2014. "The impact of market orientation on patient loyalty: the mediation of relationship quality," Service Business, Springer;Pan-Pacific Business Association, vol. 8(4), pages 499-515, December.
- Lu Yan & Yong Tan, 2014. "Feeling Blue? Go Online: An Empirical Study of Social Support Among Patients," Information Systems Research, INFORMS, vol. 25(4), pages 690-709, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Nguyen Hong Phuoc & Le Nguyen Hau & Pham Ngoc Thuy, 2022. "The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 159-186, March.
- Andrew J. Dahl & James W. Peltier & George R. Milne, 2022. "Reducing information asymmetry and increasing health value co‐creation in a rural healthcare context," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(2), pages 512-535, June.
- Le Nguyen Hau & Pham Ngoc Thuy, 2022. "Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 99-123, March.
- Mai Thi My-Quyen & Le Nguyen Hau & Pham Ngoc Thuy, 2020. "Mindful co-creation of transformative service for better well-being," Service Business, Springer;Pan-Pacific Business Association, vol. 14(3), pages 413-437, September.
- Järvi, Henna & Kähkönen, Anni-Kaisa & Torvinen, Hannu, 2018. "When value co-creation fails: Reasons that lead to value co-destruction," Scandinavian Journal of Management, Elsevier, vol. 34(1), pages 63-77.
- Mai Thi My-Quyen & Le Nguyen Hau, 2021. "Transforming customer brand engagement to co-creation value through participation energy and effort," Service Business, Springer;Pan-Pacific Business Association, vol. 15(3), pages 493-514, September.
- Liu, Qian & Shao, Zhen & Fan, Weiguo, 2018. "The impact of users’ sense of belonging on social media habit formation: Empirical evidence from social networking and microblogging websites in China," International Journal of Information Management, Elsevier, vol. 43(C), pages 209-223.
- Muhammad Imran Hanif & Muhammad Shahzad Hani & Asif Kamran & Rabia Khan & Shao Yunfei, 2016. "Knowledge Sharing And Innovation Performance Affected By Hr Generic Strategies: An Empirical Study Of Smes In China And Pakistan," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 12(1), pages 272-306.
- Gen-Yih Liao & Tzu-Ling Huang & Alan R. Dennis & Ching-I Teng, 2024. "The Influence of Media Capabilities on Knowledge Contribution in Online Communities," Information Systems Research, INFORMS, vol. 35(1), pages 165-183, March.
- Abdul Molok, Nurul Nuha & Ahmad, Atif & Chang, Shanton, 2018. "A case analysis of securing organisations against information leakage through online social networking," International Journal of Information Management, Elsevier, vol. 43(C), pages 351-356.
- Li, Dan, 2013. "Multilateral R&D alliances by new ventures," Journal of Business Venturing, Elsevier, vol. 28(2), pages 241-260.
- Amalesh Sharma & Sourav Bikash Borah & Aditya Christopher Moses, 2024. "Achieving social and economic sustainability through innovations in transformative services: A case of healthcare organizations in an emerging market," Journal of the Academy of Marketing Science, Springer, vol. 52(5), pages 1366-1390, October.
- Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
- repec:rdg:wpaper:em-dp2007-43 is not listed on IDEAS
- Rajneesh Narula & Grazia D. Santangelo, 2007.
"Location and R&D Alliances in the European ICT Industry,"
DRUID Working Papers
07-05, DRUID, Copenhagen Business School, Department of Industrial Economics and Strategy/Aalborg University, Department of Business Studies.
- Narula, Rajneesh & Santangelo, Grazia D., 2007. "Location and R&D alliances in the European ICT industry," MERIT Working Papers 2007-008, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
- Rajneesh Narula & Grazia D. Santangelo, 2007. "Location and R&D alliances in the European ICT industry," Centre for International Business Strategy Working Papers cibs-wp2007-01, Henley Business School, University of Reading.
- Rajneesh Narula & Grazia D. Santangelo, 2007. "Location and R&D alliances in the European ICT industry," Economics Discussion Papers em-dp2007-43, Department of Economics, University of Reading.
- Marullo, Cristina & Ahn, Joon Mo, 2024. "Knowledge tensions and decision-making challenges in open innovation: Standardization as a de-biasing mechanism," Technovation, Elsevier, vol. 136(C).
- Glòria Reig-Garcia & Cristina Bosch-Farré & Rosa Suñer-Soler & Dolors Juvinyà-Canal & Núria Pla-Vila & Rosa Noell-Boix & Esther Boix-Roqueta & Susana Mantas-Jiménez, 2021. "The Impact of a Peer Social Support Network from the Perspective of Women with Fibromyalgia: A Qualitative Study," IJERPH, MDPI, vol. 18(23), pages 1-15, December.
- Amira KHELIL & Mohamed HADDAD, 2017. "Knowledge sharing, knowledge leaking in strategic alliances and firm innovation capacity: an empirical study," Journal of Academic Finance, RED research unit, university of Gabes, Tunisia, vol. 8(2), December.
- Witell, Lars & Gebauer, Heiko & Jaakkola, Elina & Hammedi, Wafa & Patricio, Lia & Perks, Helen, 2017. "A bricolage perspective on service innovation," Journal of Business Research, Elsevier, vol. 79(C), pages 290-298.
- Max J. Ringlstetter & Benjamin Klein & Björn Schäfer, 2014. "Interorganisationale Kooperationsfähigkeit in der Praxis — Zentraler Baustein zur Sicherung der Zukunftsfähigkeit von Unternehmen," Schmalenbach Journal of Business Research, Springer, vol. 66(68), pages 123-146, January.
- Shiau, Wen-Lung & Dwivedi, Yogesh K. & Yang, Han Suan, 2017. "Co-citation and cluster analyses of extant literature on social networks," International Journal of Information Management, Elsevier, vol. 37(5), pages 390-399.
More about this item
Keywords
Online medical consultation; Knowledge incompatibility; Communication style differences; Physician contribution behavior; Perceived value;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:svcbiz:v:18:y:2024:i:3:d:10.1007_s11628-024-00569-9. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.