Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies
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DOI: 10.1080/02642060801917695
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References listed on IDEAS
- Ackfeldt, Anna-Lena & Coote, Leonard V., 2005. "A study of organizational citizenship behaviors in a retail setting," Journal of Business Research, Elsevier, vol. 58(2), pages 151-159, February.
- Aaron Cohen & Anat Avrahami, 2006. "The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristics and Organisational Citizenship Behaviour," The Service Industries Journal, Taylor & Francis Journals, vol. 26(8), pages 889-901, December.
- Anna-Lena Ackfeldt & Veronica Wong, 2006. "The Antecedents of Prosocial Service Behaviours: An Empirical Investigation," The Service Industries Journal, Taylor & Francis Journals, vol. 26(7), pages 727-745, October.
- Jiing-Lih Farh & Chen-Bo Zhong & Dennis W. Organ, 2004. "Organizational Citizenship Behavior in the People's Republic of China," Organization Science, INFORMS, vol. 15(2), pages 241-253, April.
- Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
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- Guilherme C. Wiedenhöft & Edimara M. Luciano & Gabriela V. Pereira, 2020. "Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations," Information Systems Frontiers, Springer, vol. 22(6), pages 1487-1504, December.
- Arménio Rego & Neuza Ribeiro & Miguel Cunha, 2010. "Perceptions of Organizational Virtuousness and Happiness as Predictors of Organizational Citizenship Behaviors," Journal of Business Ethics, Springer, vol. 93(2), pages 215-235, May.
- María Dolores Álvarez‐Pérez & Adolfo Carballo‐Penela & Pilar Rivera‐Torres, 2020. "Work‐life balance and corporate social responsibility: The evaluation of gender differences on the relationship between family‐friendly psychological climate and altruistic behaviors at work," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(6), pages 2777-2792, November.
- Lee, Peter K.C. & To, W.M. & Yu, Billy T.W., 2013. "Team attributes and performance of operational service teams: An empirical taxonomy development," International Journal of Production Economics, Elsevier, vol. 142(1), pages 51-60.
- Rushana Khusanova & Suk Bong Choi & Seung-Wan Kang, 2019. "Sustainable Workplace: The Moderating Role of Office Design on the Relationship between Psychological Empowerment and Organizational Citizenship Behaviour in Uzbekistan," Sustainability, MDPI, vol. 11(24), pages 1-20, December.
- Toru Yoshikawa & Helen Wei Hu, 2017. "Organizational Citizenship Behaviors of Directors: An Integrated Framework of Director Role-Identity and Boardroom Structure," Journal of Business Ethics, Springer, vol. 143(1), pages 99-109, June.
- Dorota Grego-Planer, 2019. "The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors," Sustainability, MDPI, vol. 11(22), pages 1-20, November.
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