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The indirect effect of social responsibility standards on organizational performance in apparel supply chains: A developing country perspective

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  • Jajja, Muhammad Shakeel Sadiq
  • Asif, Muhammad
  • Montabon, Frank
  • Chatha, Kamran Ali

Abstract

Drawing from social exchange theory, this paper proposes and empirically examines organizational citizenship behavior as a possible mechanism to explain the association between suppliers’ socially responsible behavior and organizational performance. Data were collected from companies in the apparel supply chain in Pakistan, a developing country. Findings show that social responsibility standards have a positive impact on organizational citizenship behavior which in turn positively impacts operational and quality performance. Further, a mediation relationship is shown. This research informs practitioners that social responsibility initiatives instigate deep-rooted changes promoting social-friendly behaviors impacting firm performance. Suggestions for future research are discussed.

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  • Jajja, Muhammad Shakeel Sadiq & Asif, Muhammad & Montabon, Frank & Chatha, Kamran Ali, 2020. "The indirect effect of social responsibility standards on organizational performance in apparel supply chains: A developing country perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 139(C).
    • Handle: RePEc:eee:transe:v:139:y:2020:i:c:s1366554520306190
    DOI: 10.1016/j.tre.2020.101968
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