IDEAS home Printed from https://ideas.repec.org/a/eee/techno/v107y2021ics0166497221000547.html
   My bibliography  Save this article

Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector

Author

Listed:
  • Khodadad-Saryazdi, Ali

Abstract

Telemedicine is not a simple technology but a context-dependent innovation implying significant process modifications. Despite the growing interest in telemedicine implementation, it still does not form part of the healthcare organizations' recurrent activities due to several obstacles. The neglect of process change is one of the renowned barriers. This work's originality lies in using the "process innovation" concept as an analytical tool to understand the telemedicine implementation issues from the process change perspective. The qualitative method is chosen based on five telemedicine acts through two case studies in France, a university hospital, and a network of expertise. Findings indicate that implementation requires context adaptation at the level of technology, culture, and strategy. The interaction of these determinants with change enablers and hinders creates the implementation paradigm. In conclusion, we should emphasize the implementation as a whole rather than distinct elements. Managers may prepare the context and integrate the enablers, but the main task is defining an implementation strategy benefiting the stakeholders. This work fills the literature gap in using the process innovation concept to analyze telemedicine implementation challenges and contributes to understanding the context adaptation. It also provides practical implications about the implementation conditions from the process change perspective.

Suggested Citation

  • Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    • Handle: RePEc:eee:techno:v:107:y:2021:i:c:s0166497221000547
    DOI: 10.1016/j.technovation.2021.102273
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0166497221000547
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.technovation.2021.102273?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Cegarra-Sánchez, Jorge & Cegarra-Navarro, Juan-Gabriel & Chinnaswamy, Anitha K & Wensley, Anthony, 2020. "Exploitation and exploration of knowledge: An ambidextrous context for the successful adoption of telemedicine technologies," Technological Forecasting and Social Change, Elsevier, vol. 157(C).
    2. Jeroen de Jong & Patrick Vermeulen, 2003. "Organizing Successful New Service Development: A Literature Review," Scales Research Reports N200307, EIM Business and Policy Research.
    3. Toke Reichstein & Ammon Salter, 2006. "Investigating the sources of process innovation among UK manufacturing firms," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 15(4), pages 653-682, August.
    4. Hendy, Jane & Barlow, James, 2012. "The role of the organizational champion in achieving health system change," Social Science & Medicine, Elsevier, vol. 74(3), pages 348-355.
    5. Yuan, Christina T. & Nembhard, Ingrid M. & Kane, Gerald C., 2020. "The influence of peer beliefs on nurses' use of new health information technology: A social network analysis," Social Science & Medicine, Elsevier, vol. 255(C).
    6. Anna Sidorova & Russell Torres & Alaa Al Beayeyz, 2015. "The Role of Information Technology in Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 421-444, Springer.
    7. Van de Ven, Andrew R., 1986. "Central Problems in the Management of Innovation," Agricultural Research Policy Seminar 139708, University of Minnesota Extension.
    8. Martínez-Caro, Eva & Cegarra-Navarro, Juan Gabriel & Alfonso-Ruiz, Francisco Javier, 2020. "Digital technologies and firm performance: The role of digital organisational culture," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    9. Bai, Chunguang & Sarkis, Joseph, 2013. "A grey-based DEMATEL model for evaluating business process management critical success factors," International Journal of Production Economics, Elsevier, vol. 146(1), pages 281-292.
    10. Michael Hammer, 2015. "What is Business Process Management?," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 3-16, Springer.
    11. Florence Gallois & Amandine Rauly, 2019. "Le développement de la télémédecine au prisme des référentiels de politiques publiques : une cartographie de trois nations européennes," Post-Print hal-02878284, HAL.
    12. Jan Brocke & Jan Mendling, 2018. "Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases," Management for Professionals, in: Jan vom Brocke & Jan Mendling (ed.), Business Process Management Cases, pages 1-17, Springer.
    13. Andrew H. Van de Ven, 1986. "Central Problems in the Management of Innovation," Management Science, INFORMS, vol. 32(5), pages 590-607, May.
    14. Brice Dattée & James Barlow, 2017. "Multilevel organizational adaptation : Scale invariance in the Scottish healthcare system," Post-Print hal-02311971, HAL.
    15. Theresa Schmiedel & Jan Brocke & Jan Recker, 2015. "Culture in Business Process Management: How Cultural Values Determine BPM Success," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 649-663, Springer.
    16. Brice Dattée & James Barlow, 2017. "Multilevel Organizational Adaptation: Scale Invariance in the Scottish Healthcare System," Organization Science, INFORMS, vol. 28(2), pages 301-319, April.
    17. Michael Rosemann & Jan Brocke, 2015. "The Six Core Elements of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 105-122, Springer.
    18. Frédéric Wacheux, 1996. "Méthodes qualitatives de recherches en gestion," Post-Print hal-00157140, HAL.
    19. Jane Hendy & Theopisti Chrysanthaki & James Barlow, 2014. "Managers’ Identification with and Adoption of Telehealthcare," Societies, MDPI, vol. 4(3), pages 1-18, August.
    20. Jan vom Brocke & Martin Petry & Theresa Schmiedel & Christian Sonnenberg, 2015. "How Organizational Culture Facilitates a Global BPM Project: The Case of Hilti," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 693-713, Springer.
    21. repec:dau:papers:123456789/3659 is not listed on IDEAS
    22. Andrew Spanyi, 2015. "The Governance of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 333-349, Springer.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Santarsiero, Francesco & Schiuma, Giovanni & Carlucci, Daniela & Helander, Nina, 2023. "Digital transformation in healthcare organisations: The role of innovation labs," Technovation, Elsevier, vol. 122(C).
    2. Drago, Carlo & Gatto, Andrea & Ruggeri, Matteo, 2023. "Telemedicine as technoinnovation to tackle COVID-19: A bibliometric analysis," Technovation, Elsevier, vol. 120(C).
    3. Zhang, Xun & Shen, Kathy Ning & Xu, Biao, 2024. "Double-edged sword of knowledge inertia: Overcoming healthcare professionals’ resistance in innovation adoption," Technovation, Elsevier, vol. 133(C).
    4. Aloini, Davide & Benevento, Elisabetta & Stefanini, Alessandro & Zerbino, Pierluigi, 2023. "Transforming healthcare ecosystems through blockchain: Opportunities and capabilities for business process innovation," Technovation, Elsevier, vol. 119(C).
    5. Ruokolainen, Jari & Nätti, Satu & Juutinen, Milla & Puustinen, Juha & Holm, Anu & Vehkaoja, Antti & Nieminen, Hannu, 2023. "Digital healthcare platform ecosystem design: A case study of an ecosystem for Parkinson's disease patients," Technovation, Elsevier, vol. 120(C).
    6. Basile, Luigi Jesus & Carbonara, Nunzia & Pellegrino, Roberta & Panniello, Umberto, 2023. "Business intelligence in the healthcare industry: The utilization of a data-driven approach to support clinical decision making," Technovation, Elsevier, vol. 120(C).
    7. Baudier, Patricia & Kondrateva, Galina & Ammi, Chantal & Chang, Victor & Schiavone, Francesco, 2023. "Digital transformation of healthcare during the COVID-19 pandemic: Patients’ teleconsultation acceptance and trusting beliefs," Technovation, Elsevier, vol. 120(C).
    8. Madhavan, Naveen & White, Gareth R.T. & Jones, Paul, 2023. "Identifying the value of a clinical information system during the COVID-19 pandemic," Technovation, Elsevier, vol. 120(C).
    9. Biancone, Paolo & Secinaro, Silvana & Marseglia, Roberto & Calandra, Davide, 2023. "E-health for the future. Managerial perspectives using a multiple case study approach," Technovation, Elsevier, vol. 120(C).
    10. Viviana Gutiérrez Rincón & Manoj Chandra Bayon & Jose Javier Aguilar Zambrano & Javier Medina Vasquez, 2022. "Exploring the Configuration of Institutional Practices—A Case Study of Innovation Implementation in Healthcare," Sustainability, MDPI, vol. 14(6), pages 1-18, March.
    11. Cannavacciuolo, Lorella & Capaldo, Guido & Ponsiglione, Cristina, 2023. "Digital innovation and organizational changes in the healthcare sector: Multiple case studies of telemedicine project implementation," Technovation, Elsevier, vol. 120(C).
    12. Dicuonzo, Grazia & Donofrio, Francesca & Fusco, Antonio & Shini, Matilda, 2023. "Healthcare system: Moving forward with artificial intelligence," Technovation, Elsevier, vol. 120(C).
    13. Keren Dopelt & Nofar Avni & Yana Haimov-Sadikov & Iris Golan & Nadav Davidovitch, 2021. "Telemedicine and eHealth Literacy in the Era of COVID-19: A Cross-Sectional Study in a Peripheral Clinic in Israel," IJERPH, MDPI, vol. 18(18), pages 1-13, September.
    14. Shaygan, Amir & Daim, Tugrul, 2023. "Technology management maturity assessment model in healthcare research centers," Technovation, Elsevier, vol. 120(C).
    15. Angelos I. Stoumpos & Fotis Kitsios & Michael A. Talias, 2023. "Digital Transformation in Healthcare: Technology Acceptance and Its Applications," IJERPH, MDPI, vol. 20(4), pages 1-44, February.
    16. Hsu, Wan-Chi Jackie & Lo, Huai-Wei & Lin, Sheng-Wei & Zheng, Yu-Tong, 2024. "Interaction measurement of success factors in the telemedicine development: Using a grey heterogeneous influence and strength attenuation technique," Technology in Society, Elsevier, vol. 77(C).
    17. Kateb, Sanaz & Ruehle, Rebecca C. & Kroon, David P. & van Burg, Elco & Huber, Max, 2022. "Innovating under pressure: Adopting digital technologies in social care organizations during the COVID-19 crisis," Technovation, Elsevier, vol. 115(C).
    18. Abi Saad, Elie & Tremblay, Nathalie & Agogué, Marine, 2024. "A multi-level perspective on innovation intermediaries: The case of the diffusion of digital technologies in healthcare," Technovation, Elsevier, vol. 129(C).
    19. Guilherme Luz Tortorella & Anupama Prashar & Jiju Antony & Flavio S. Fogliatto & Vicente Gonzalez & Moacir Godinho Filho, 2024. "Industry 4.0 adoption for healthcare supply chain performance during COVID-19 pandemic in Brazil and India: the mediating role of resilience abilities development," Operations Management Research, Springer, vol. 17(2), pages 389-405, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Marek Szelągowski, 2021. "Practical assessment of the nature of business processes," Information Systems and e-Business Management, Springer, vol. 19(2), pages 541-566, June.
    2. Rachel Bocquet & Sandra Dubouloz, 2020. "Firm Openness and Managerial Innovation: Rebalancing Deliberate Actions and Institutional Pressures," Journal of Innovation Economics, De Boeck Université, vol. 0(2), pages 43-74.
    3. Ewelina Zarzycka & Justyna Dobroszek & Lauri Lepistö & Sinikka Moilanen, 2019. "Coexistence of innovation and standardization: evidence from the lean environment of business process outsourcing," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 30(3), pages 251-286, October.
    4. Marek Szelągowski & Justyna Berniak-Woźny, 2022. "How to improve the assessment of BPM maturity in the era of digital transformation," Information Systems and e-Business Management, Springer, vol. 20(1), pages 171-198, March.
    5. Yu-Shan Su & Eric Tsang & Mike Peng, 2009. "How do internal capabilities and external partnerships affect innovativeness?," Asia Pacific Journal of Management, Springer, vol. 26(2), pages 309-331, June.
    6. Liu, Zhiqiang & Yan, Miao & Fan, Youqing & Chen, Liling, 2021. "Ascribed or achieved? The role of birth order on innovative behaviour in the workplace," Journal of Business Research, Elsevier, vol. 134(C), pages 480-492.
    7. Cécile Fonrouge & Cécile Ayerbe, 2005. "Les transitions entre innovations : études de cas et proposition d'une grille d'interprétation," Post-Print halshs-00696111, HAL.
    8. Anil K. Gupta & Paul E. Tesluk & M. Susan Taylor, 2007. "Innovation At and Across Multiple Levels of Analysis," Organization Science, INFORMS, vol. 18(6), pages 885-897, December.
    9. Brigitte Charles-Pauvers & Nathalie Schieb-Bienfait & Caroline Urbain, 2004. "La compétence du créateur d’entreprise innovante : quelles interrogations?," Post-Print hal-01416605, HAL.
    10. Simona Alfiero & Laura Broccardo & Massimo Cane & Alfredo Esposito, 2018. "High Performance Through Innovation Process Management in SMEs. Evidence from the Italian wine sector," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2018(3), pages 87-110.
    11. Yoshida, Masayuki & James, Jeffrey D. & Cronin, J. Joseph, 2013. "Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior," Sport Management Review, Elsevier, vol. 16(1), pages 68-84.
    12. Tanja Lepistö & Tiina Mäkitalo-Keinonen & Tiina Valjakka, 0. "Opportunity recognition in a hub-governed network – insights from garage services," International Entrepreneurship and Management Journal, Springer, vol. 0, pages 1-24.
    13. Panourgias, Nikiforos S. & Nandhakumar, Joe & Scarbrough, Harry, 2014. "Entanglements of creative agency and digital technology: A sociomaterial study of computer game development," Technological Forecasting and Social Change, Elsevier, vol. 83(C), pages 111-126.
    14. Gopesh Anand & John Gray & Enno Siemsen, 2012. "Decay, Shock, and Renewal: Operational Routines and Process Entropy in the Pharmaceutical Industry," Organization Science, INFORMS, vol. 23(6), pages 1700-1716, December.
    15. Ma Asunción Esteso-Blasco & María Gil-Marqués & Juan Sapena, 2021. "Leadership in Economy of Communion Companies. Contribution to the Common Good through Innovation," Humanistic Management Journal, Springer, vol. 6(1), pages 77-101, April.
    16. Céline Bérard & Christelle Bruyere & Séverine Saleilles, 2015. "Sustainability-driven and high-growth SMEs: A paradox approach [Las PYME de sostenibilidad impulsada y el alto crecimiento: Un enfoque por las paradojas]," Post-Print halshs-01354704, HAL.
    17. Birkinshaw, Julian & Ridderstråle, Jonas, 1999. "Fighting the corporate immune system: a process study of subsidiary initiatives in multinational corporations," International Business Review, Elsevier, vol. 8(2), pages 149-180, April.
    18. Luoma, Jukka, 2016. "Model-based organizational decision making: A behavioral lens," European Journal of Operational Research, Elsevier, vol. 249(3), pages 816-826.
    19. Sophie Hooge & Milena Klasing Chen & Dominique Laousse, 2019. "Managing the emergence of concepts in fuzzy front end: a framework of strategic performance and emerging process of innovation briefs," Post-Print hal-02167857, HAL.
    20. Watson, Rosina & Wilson, Hugh N. & Macdonald, Emma K., 2020. "Business-nonprofit engagement in sustainability-oriented innovation: What works for whom and why?," Journal of Business Research, Elsevier, vol. 119(C), pages 87-98.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:techno:v:107:y:2021:i:c:s0166497221000547. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/01664972 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.