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Culture in Business Process Management: How Cultural Values Determine BPM Success

In: Handbook on Business Process Management 2

Author

Listed:
  • Theresa Schmiedel

    (University of Liechtenstein)

  • Jan Brocke

    (University of Liechtenstein)

  • Jan Recker

    (Queensland University of Technology)

Abstract

There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.

Suggested Citation

  • Theresa Schmiedel & Jan Brocke & Jan Recker, 2015. "Culture in Business Process Management: How Cultural Values Determine BPM Success," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 649-663, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45103-4_27
    DOI: 10.1007/978-3-642-45103-4_27
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    Citations

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    Cited by:

    1. Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    2. Andrea Dobrosavljević & Snežana Urošević & Milovan Vuković & Miroslav Talijan & Dragan Marinković, 2020. "Evaluation of Process Orientation Dimensions in the Apparel Industry," Sustainability, MDPI, vol. 12(10), pages 1-19, May.
    3. Maximilian Röglinger & Ralf Plattfaut & Vincent Borghoff & Georgi Kerpedzhiev & Jörg Becker & Daniel Beverungen & Jan Brocke & Amy Looy & Adela del-Río-Ortega & Stefanie Rinderle-Ma & Michael Rosemann, 2022. "Exogenous Shocks and Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(5), pages 669-687, October.

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