IDEAS home Printed from https://ideas.repec.org/a/eee/techno/v120y2023ics0166497222000943.html
   My bibliography  Save this article

Digital transformation of healthcare during the COVID-19 pandemic: Patients’ teleconsultation acceptance and trusting beliefs

Author

Listed:
  • Baudier, Patricia
  • Kondrateva, Galina
  • Ammi, Chantal
  • Chang, Victor
  • Schiavone, Francesco

Abstract

The COVID-19 pandemic boosted the digital transformation of many services, including healthcare, and access to medical care using teleconsultation has increased rapidly. Thus, a growing number of online platforms have been developed to accommodate patients’ needs. This paper examines the factors that predict the intention to use medical teleconsultation by extending the unified theory of acceptance and use of technology (UTAUT2) with the three dimensions of trusting beliefs and self-efficacy. A survey was administered to patients who had used a teleconsultation platform during the pandemic period. As one of the largest studies to date, a sample of 1233 respondents was collected and analyzed using a partial least squares approach, often mobilized in the information systems (IS) domain. Furthermore, a deep analysis using all recommended metrics was performed. The results highlight the significance of trusting beliefs, and self-efficacy in the adoption of digital healthcare services. These findings contribute to both theory and practice in COVID-19 research.

Suggested Citation

  • Baudier, Patricia & Kondrateva, Galina & Ammi, Chantal & Chang, Victor & Schiavone, Francesco, 2023. "Digital transformation of healthcare during the COVID-19 pandemic: Patients’ teleconsultation acceptance and trusting beliefs," Technovation, Elsevier, vol. 120(C).
    • Handle: RePEc:eee:techno:v:120:y:2023:i:c:s0166497222000943
    DOI: 10.1016/j.technovation.2022.102547
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0166497222000943
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.technovation.2022.102547?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jang, Sung Hee & Kim, Rachel H. & Lee, Chang Won, 2016. "Effect of u-healthcare service quality on usage intention in a healthcare service," Technological Forecasting and Social Change, Elsevier, vol. 113(PB), pages 396-403.
    2. Patricia Baudier & Chantal Ammi & Anneliese Lecouteux, 2019. "Employees' acceptance of the healthcare Internet of Things : a source of innovation in corporate human resource policies," Post-Print hal-02291332, HAL.
    3. Kraus, Sascha & Schiavone, Francesco & Pluzhnikova, Anna & Invernizzi, Anna Chiara, 2021. "Digital transformation in healthcare: Analyzing the current state-of-research," Journal of Business Research, Elsevier, vol. 123(C), pages 557-567.
    4. Dahlin, Kristina B. & Behrens, Dean M., 2005. "When is an invention really radical?: Defining and measuring technological radicalness," Research Policy, Elsevier, vol. 34(5), pages 717-737, June.
    5. Gautam Ahuja & Curba Morris Lampert, 2001. "Entrepreneurship in the large corporation: a longitudinal study of how established firms create breakthrough inventions," Strategic Management Journal, Wiley Blackwell, vol. 22(6‐7), pages 521-543, June.
    6. Iizuka, Michiko & Ikeda, Yoko, 2021. "Regulation and innovation under the 4th industrial revolution: The case of a healthcare robot, HAL by Cyberdyne," Technovation, Elsevier, vol. 108(C).
    7. Zhao, Yang & Ni, Qi & Zhou, Ruoxin, 2018. "What factors influence the mobile health service adoption? A meta-analysis and the moderating role of age," International Journal of Information Management, Elsevier, vol. 43(C), pages 342-350.
    8. Khodadad-Saryazdi, Ali, 2021. "Exploring the telemedicine implementation challenges through the process innovation approach: A case study research in the French healthcare sector," Technovation, Elsevier, vol. 107(C).
    9. Ritu Agarwal & Guodong (Gordon) Gao & Catherine DesRoches & Ashish K. Jha, 2010. "Research Commentary ---The Digital Transformation of Healthcare: Current Status and the Road Ahead," Information Systems Research, INFORMS, vol. 21(4), pages 796-809, December.
    10. Talukder, Md. Shamim & Sorwar, Golam & Bao, Yukun & Ahmed, Jashim Uddin & Palash, Md. Abu Saeed, 2020. "Predicting antecedents of wearable healthcare technology acceptance by elderly: A combined SEM-Neural Network approach," Technological Forecasting and Social Change, Elsevier, vol. 150(C).
    11. Gong, Cheng & Ribiere, Vincent, 2021. "Developing a unified definition of digital transformation," Technovation, Elsevier, vol. 102(C).
    12. Arfi, Wissal Ben & Nasr, Imed Ben & Kondrateva, Galina & Hikkerova, Lubica, 2021. "The role of trust in intention to use the IoT in eHealth: Application of the modified UTAUT in a consumer context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    13. Duarte, Paulo & Pinho, José Carlos, 2019. "A mixed methods UTAUT2-based approach to assess mobile health adoption," Journal of Business Research, Elsevier, vol. 102(C), pages 140-150.
    14. Latifi, Mohammad-Ali & Nikou, Shahrokh & Bouwman, Harry, 2021. "Business model innovation and firm performance: Exploring causal mechanisms in SMEs," Technovation, Elsevier, vol. 107(C).
    15. Rita P. Francis, 2019. "Examining Healthcare Providers' Acceptance of Data From Patient Self-Monitoring Devices Using Structural Equation Modeling With the UTAUT2 Model," International Journal of Healthcare Information Systems and Informatics (IJHISI), IGI Global, vol. 14(1), pages 44-60, January.
    16. Winterhalter, Stephan & Zeschky, Marco B. & Neumann, Lukas & Gassmann, Oliver, 2017. "Business Models for Frugal Innovation in Emerging Markets: The Case of the Medical Device and Laboratory Equipment Industry," Technovation, Elsevier, vol. 66, pages 3-13.
    17. Patricia Baudier & Chantal Ammi & Anneliese Lecouteux, 2019. "Employees’ Acceptance of the Healthcare Internet of Things: A Source of Innovation in Corporate Human Resource Policies," Journal of Innovation Economics, De Boeck Université, vol. 0(3), pages 89-111.
    18. Kristina Dahlin & Deans M. Behrens, 2005. "When is an invention really radical? Defining and measuring technological radicalness," Post-Print hal-00480416, HAL.
    19. Anindya Ghose & Xitong Guo & Beibei Li & Yuanyuan Dang, 2021. "Empowering Patients Using Smart Mobile Health Platforms: Evidence From A Randomized Field Experiment," Papers 2102.05506, arXiv.org, revised Feb 2021.
    20. Patricia Baudier & Galina Kondrateva & Chantal Ammi, 2020. "The future of Telemedicine Cabin? The case of the French students’ acceptability," Post-Print hal-02928918, HAL.
    21. Chung-Hung Tsai, 2014. "Integrating Social Capital Theory, Social Cognitive Theory, and the Technology Acceptance Model to Explore a Behavioral Model of Telehealth Systems," IJERPH, MDPI, vol. 11(5), pages 1-21, May.
    22. Kodama, Mitsuru, 2020. "Digitally transforming work styles in an era of infectious disease," International Journal of Information Management, Elsevier, vol. 55(C).
    23. Anna Vinnikova & Liangdong Lu & Jiuchang Wei & Guangbao Fang & Jing Yan, 2020. "The Use of Smartphone Fitness Applications: The Role of Self-Efficacy and Self-Regulation," IJERPH, MDPI, vol. 17(20), pages 1-17, October.
    24. Hopster, Jeroen, 2021. "What are socially disruptive technologies?," Technology in Society, Elsevier, vol. 67(C).
    25. Kimhi, Shaul & Marciano, Hadas & Eshel, Yohanan & Adini, Bruria, 2020. "Resilience and demographic characteristics predicting distress during the COVID-19 crisis," Social Science & Medicine, Elsevier, vol. 265(C).
    26. Schuelke-Leech, Beth-Anne, 2018. "A model for understanding the orders of magnitude of disruptive technologies," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 261-274.
    27. Dash, Ganesh & Paul, Justin, 2021. "CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Arfi, Wissal Ben & Nasr, Imed Ben & Kondrateva, Galina & Hikkerova, Lubica, 2021. "The role of trust in intention to use the IoT in eHealth: Application of the modified UTAUT in a consumer context," Technological Forecasting and Social Change, Elsevier, vol. 167(C).
    2. Patricia Baudier & Galina Kondrateva & Chantal Ammi & Victor Chang & Francesco Schiavone, 2021. "Patients’ perceptions of teleconsultation during COVID-19: a cross-national study," Post-Print hal-03052149, HAL.
    3. Avimanyu Datta, 2016. "Antecedents To Radical Innovations: A Longitudinal Look At Firms In The Information Technology Industry By Aggregation Of Patents," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(07), pages 1-31, October.
    4. Kathryn Rudie Harrigan & Maria Chiara Guardo & Bo Cowgill, 2017. "Multiplicative-innovation synergies: tests in technological acquisitions," The Journal of Technology Transfer, Springer, vol. 42(5), pages 1212-1233, October.
    5. Verhoeven, Dennis & Bakker, Jurriën & Veugelers, Reinhilde, 2016. "Measuring technological novelty with patent-based indicators," Research Policy, Elsevier, vol. 45(3), pages 707-723.
    6. Mary J. Benner, 2010. "Securities Analysts and Incumbent Response to Radical Technological Change: Evidence from Digital Photography and Internet Telephony," Organization Science, INFORMS, vol. 21(1), pages 42-62, February.
    7. Dirk Fornahl & Nils Grashof & Alexander Kopka, 2021. "Do not neglect the periphery?! - the emergence and diffusion of radical innovations," Bremen Papers on Economics & Innovation 2102, University of Bremen, Faculty of Business Studies and Economics.
    8. Jan M. Gerken & Martin G. Moehrle, 2012. "A new instrument for technology monitoring: novelty in patents measured by semantic patent analysis," Scientometrics, Springer;Akadémiai Kiadó, vol. 91(3), pages 645-670, June.
    9. Cobelli, Nicola & Cassia, Fabio & Donvito, Raffaele, 2023. "Pharmacists' attitudes and intention to adopt telemedicine: Integrating the market-orientation paradigm and the UTAUT," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    10. Avimanyu Datta, 2016. "Evaluating The Antecedents Of Foundational Innovations: A Longitudinal Look At Patents From Information Technology Industry," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-29, January.
    11. Leone, Maria Isabella & Messeni Petruzzelli, Antonio & Natalicchio, Angelo, 2022. "Boundary spanning through external technology acquisition: The moderating role of star scientists and upstream alliances," Technovation, Elsevier, vol. 116(C).
    12. Kolja Hesse & Dirk Fornahl, 2020. "Essential ingredients for radical innovations? The role of (un‐)related variety and external linkages in Germany," Papers in Regional Science, Wiley Blackwell, vol. 99(5), pages 1165-1183, October.
    13. Ugo Rizzo & Nicolò Barbieri & Laura Ramaciotti & Demian Iannantuono, 2020. "The division of labour between academia and industry for the generation of radical inventions," The Journal of Technology Transfer, Springer, vol. 45(2), pages 393-413, April.
    14. Ron Boschma & Ernest Miguelez & Rosina Moreno & Diego B. Ocampo-Corrales, 2021. "Technological breakthroughs in European regions: the role of related and unrelated combinations," Papers in Evolutionary Economic Geography (PEEG) 2118, Utrecht University, Department of Human Geography and Spatial Planning, Group Economic Geography, revised Jun 2021.
    15. Abi Saad, Elie & Tremblay, Nathalie & Agogué, Marine, 2024. "A multi-level perspective on innovation intermediaries: The case of the diffusion of digital technologies in healthcare," Technovation, Elsevier, vol. 129(C).
    16. Yuandi Wang & Xiongfeng Pan & Yantai Chen & Xin Gu, 2013. "Do references in transferred patent documents signal learning opportunities for the receiving firms?," Scientometrics, Springer;Akadémiai Kiadó, vol. 95(2), pages 731-752, May.
    17. Quentin Plantec & Pascal Le Masson & Benoit Weil, 2020. "Impact of knowledge search practices on the originality of inventions: a study in the oil & gas industry," Post-Print hal-02613665, HAL.
    18. Santarsiero, Francesco & Schiuma, Giovanni & Carlucci, Daniela & Helander, Nina, 2023. "Digital transformation in healthcare organisations: The role of innovation labs," Technovation, Elsevier, vol. 122(C).
    19. Barbieri, Nicolò & Marzucchi, Alberto & Rizzo, Ugo, 2020. "Knowledge sources and impacts on subsequent inventions: Do green technologies differ from non-green ones?," Research Policy, Elsevier, vol. 49(2).
    20. Adam B. Jaffe & Gaétan de Rassenfosse, 2017. "Patent citation data in social science research: Overview and best practices," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 68(6), pages 1360-1374, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:techno:v:120:y:2023:i:c:s0166497222000943. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.sciencedirect.com/science/journal/01664972 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.