IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v132y2011i2p197-213.html
   My bibliography  Save this article

Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

Author

Listed:
  • Glover, Wiljeana J.
  • Farris, Jennifer A.
  • Van Aken, Eileen M.
  • Doolen, Toni L.

Abstract

Kaizen events have been widely reported to produce positive change in business results and human resource outcomes. However, sustaining or improving upon the results of a Kaizen event over time can be difficult for many organizations and has received limited empirical research attention to date. This paper identifies the factors that most strongly influence the sustainability of work area employee attitudes and commitment to Kaizen events based on a field study of 65 events in eight manufacturing organizations. The findings also present guidelines for organizations and areas for future research.

Suggested Citation

  • Glover, Wiljeana J. & Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L., 2011. "Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study," International Journal of Production Economics, Elsevier, vol. 132(2), pages 197-213, August.
  • Handle: RePEc:eee:proeco:v:132:y:2011:i:2:p:197-213
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0925527311001691
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Robert Jennrich, 2002. "A simple general method for oblique rotation," Psychometrika, Springer;The Psychometric Society, vol. 67(1), pages 7-19, March.
    2. Warnecke, H. J. & Huser, M., 1995. "Lean production," International Journal of Production Economics, Elsevier, vol. 41(1-3), pages 37-43, October.
    3. Upton, David, 1996. "Mechanisms for building and sustaining operations improvement," European Management Journal, Elsevier, vol. 14(3), pages 215-228, June.
    4. Chan, F. T. S. & Lau, H. C. W. & Ip, R. W. L. & Chan, H. K. & Kong, S., 2005. "Implementation of total productive maintenance: A case study," International Journal of Production Economics, Elsevier, vol. 95(1), pages 71-94, January.
    5. Bayazit, Ozden & Karpak, Birsen, 2007. "An analytical network process-based framework for successful total quality management (TQM): An assessment of Turkish manufacturing industry readiness," International Journal of Production Economics, Elsevier, vol. 105(1), pages 79-96, January.
    6. Olorunniwo, Festus & Udo, Godwin, 2002. "The impact of management and employees on cellular manufacturing implementation," International Journal of Production Economics, Elsevier, vol. 76(1), pages 27-38, March.
    7. Oxtoby, Barrie & MGuiness, Tony & Morgan, Robert, 2002. "Developing Organisational Change Capability," European Management Journal, Elsevier, vol. 20(3), pages 310-320, June.
    8. Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.
    9. Kumar, U. Dinesh & Nowicki, David & Ramirez-Marquez, Jose Emmanuel & Verma, Dinesh, 2008. "On the optimal selection of process alternatives in a Six Sigma implementation," International Journal of Production Economics, Elsevier, vol. 111(2), pages 456-467, February.
    10. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    11. Stock, Gregory N. & McFadden, Kathleen L. & Gowen III, Charles R., 2007. "Organizational culture, critical success factors, and the reduction of hospital errors," International Journal of Production Economics, Elsevier, vol. 106(2), pages 368-392, April.
    12. Hales, Douglas N. & Chakravorty, Satya S., 2006. "Implementation of Deming's style of quality management: An action research study in a plastics company," International Journal of Production Economics, Elsevier, vol. 103(1), pages 131-148, September.
    13. Chakravorty, Satya S., 2009. "Improving distribution operations: Implementation of material handling systems," International Journal of Production Economics, Elsevier, vol. 122(1), pages 89-106, November.
    14. Keating, Elizabeth & Oliva, Rogelio & Repenning, Nelson & Rockart, Scott & Sterman, John, 1999. "Overcoming the improvement paradox," European Management Journal, Elsevier, vol. 17(2), pages 120-134, April.
    15. Johnson, Knowlton & Hays, Carol & Center, Hayden & Daley, Charlotte, 2004. "Building capacity and sustainable prevention innovations: a sustainability planning model," Evaluation and Program Planning, Elsevier, vol. 27(2), pages 135-149, May.
    16. Toni L. Doolen & Eileen M. Van Aken & Jennifer A. Farris & June M. Worley & Jeremy Huwe, 2008. "Kaizenevents and organizational performance: a field study," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 57(8), pages 637-658, October.
    17. James R. Bradley & Jim Willett, 2004. "Cornell Students Participate in Lord Corporation's Kaizen Projects," Interfaces, INFORMS, vol. 34(6), pages 451-459, December.
    18. P. M. Bentler & Chih-Ping Chou, 1987. "Practical Issues in Structural Modeling," Sociological Methods & Research, , vol. 16(1), pages 78-117, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Samuel Roscoe & Nachiappan Subramanian & Charbel J.C. Jabbour & Tao Chong, 2019. "Green human resource management and the enablers of green organisational culture: Enhancing a firm's environmental performance for sustainable development," Business Strategy and the Environment, Wiley Blackwell, vol. 28(5), pages 737-749, July.
    2. Genc, Talat S. & De Giovanni, Pietro, 2020. "Closed-loop supply chain games with innovation-led lean programs and sustainability," International Journal of Production Economics, Elsevier, vol. 219(C), pages 440-456.
    3. Ambra Galeazzo & Andrea Furlan & Andrea Vinelli, 2017. "The organizational infrastructure of continuous improvement – an empirical analysis," Operations Management Research, Springer, vol. 10(1), pages 33-46, June.
    4. Arturo Realyvásquez & Aidé Aracely Maldonado-Macías & Jorge García-Alcaraz & Guillermo Cortés-Robles & Julio Blanco-Fernández, 2016. "Structural Model for the Effects of Environmental Elements on the Psychological Characteristics and Performance of the Employees of Manufacturing Systems," IJERPH, MDPI, vol. 13(1), pages 1-21, January.
    5. Akintunde Olayeni & Anastasia Ogbo & Henry Okwo & Benjamin Chukwu & Chuka Ifediora & Charity Ezenwakwelu, 2021. "Green Strategy Effect on Financial and Environmental Performance: A Mediation Analysis of Product Quality," Sustainability, MDPI, vol. 13(4), pages 1-17, February.
    6. Mansour Alyahya & Meqbel Aliedan & Gomaa Agag & Ziad H. Abdelmoety, 2023. "The Antecedents of Hotels’ Green Creativity: The Role of Green HRM, Environmentally Specific Servant Leadership, and Psychological Green Climate," Sustainability, MDPI, vol. 15(3), pages 1-18, February.
    7. Mariana SEHLEANU & Elena-Simona FLORE, 2019. "Continuous Improvement Through Kaizen Management System: A Case Study," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 25-36, November.
    8. Adriana Burlea-Schiopoiu & Muhammad Haroon Shoukat & Syed Asim Shah & Muhammad Shakil Ahmad & Mirela Mazilu, 2022. "The Sustainability of the Tobacco Industry in the Framework of Green Human Resources Management," Sustainability, MDPI, vol. 14(9), pages 1-18, May.
    9. Hong, Paul & Jagani, Sandeep & Kim, Jinhwan & Youn, Sun Hee, 2019. "Managing sustainability orientation: An empirical investigation of manufacturing firms," International Journal of Production Economics, Elsevier, vol. 211(C), pages 71-81.
    10. Arturo Realyvásquez Vargas & Jorge Luis García Alcaraz & Julio Blanco Fernández, 2016. "Developing and validating a macro-ergonomic compatibility questionnaire," Contaduría y Administración, Accounting and Management, vol. 61(3), pages 478-498, Julio-Sep.
    11. Janine Sanders Jones & John R. Olson & Peter Southard, 2021. "Kaizen Events at the University of St. Thomas: Experiential Learning for Students," INFORMS Transactions on Education, INFORMS, vol. 21(3), pages 115-129, September.
    12. Mulugeta Girma Dibiku, 2023. "Kaizen and Productivity: The Mediating Effect of the Customer-supplier Relationship Using Smart-PLS," Istanbul Management Journal, Istanbul University Business School, vol. 0(94), pages 1-15, June.
    13. Jinhee Kwon & Cheong Kim & Kun Chang Lee, 2020. "Moderating Effect of the Continental Factor on the Business Strategy and M&A Performance in the Pharmaceutical Industry for Sustainable International Business," Sustainability, MDPI, vol. 12(12), pages 1-14, June.
    14. Oscar Morell-Santandreu & Cristina Santandreu-Mascarell & Julio García-Sabater, 2020. "Sustainability and Kaizen: Business Model Trends in Healthcare," Sustainability, MDPI, vol. 12(24), pages 1-28, December.
    15. Minh Nguyen Dat & Quyen Nguyen Thi Hanh, 2022. "Human resources quality improvement from the perspective of Kaizen practices," Management, Sciendo, vol. 26(1), pages 144-163, January.
    16. Tri Cicik Wijayanti & Made Setini & Dio Caisar Darma & Purwadi Purwadi & Prisciella Rizky Alka, 2020. "Connectivity Continuous Improvement Program and Employee Performance," International Review of Management and Marketing, Econjournals, vol. 10(1), pages 54-62.
    17. Thanh-Lam Nguyen, 2019. "STEAM-ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam," Complexity, Hindawi, vol. 2019, pages 1-23, February.
    18. Olga Orynycz & Karol Tucki & Miron Prystasz, 2020. "Implementation of Lean Management as a Tool for Decrease of Energy Consumption and CO 2 Emissions in the Fast Food Restaurant," Energies, MDPI, vol. 13(5), pages 1-26, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.
    2. Oloruntoba, Richard, 2010. "An analysis of the Cyclone Larry emergency relief chain: Some key success factors," International Journal of Production Economics, Elsevier, vol. 126(1), pages 85-101, July.
    3. Losonci, Dávid & Demeter, Krisztina & Jenei, István, 2011. "Factors influencing employee perceptions in lean transformations," International Journal of Production Economics, Elsevier, vol. 131(1), pages 30-43, May.
    4. Goebel, Daniel J. & Marshall, Greg W. & Locander, William B., 2006. "Getting one's own way: An investigation of influence attempts by marketers on nonmarketing members of the firm," Journal of Business Research, Elsevier, vol. 59(7), pages 829-837, July.
    5. Zu, Xingxing & Robbins, Tina L. & Fredendall, Lawrence D., 2010. "Mapping the critical links between organizational culture and TQM/Six Sigma practices," International Journal of Production Economics, Elsevier, vol. 123(1), pages 86-106, January.
    6. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    7. Lan Hui & Daniel Fong & Michael Yam & Wing Ip, 2008. "Translation and Validation of the Chinese Diabetic Foot Ulcer Scale-Short Form," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 1(2), pages 137-145, April.
    8. Tari­, Juan José, 2008. "Self-assessment exercises: A comparison between a private sector organisation and higher education institutions," International Journal of Production Economics, Elsevier, vol. 114(1), pages 105-118, July.
    9. Janine Sanders Jones & John R. Olson & Peter Southard, 2021. "Kaizen Events at the University of St. Thomas: Experiential Learning for Students," INFORMS Transactions on Education, INFORMS, vol. 21(3), pages 115-129, September.
    10. de Haan, J. & Naus, F. & Overboom, M., 2012. "Creative tension in a lean work environment: Implications for logistics firms and workers," International Journal of Production Economics, Elsevier, vol. 137(1), pages 157-164.
    11. Pitts, Steven C. & West, Stephen G. & Tein, Jenn-Yun, 1996. "Longitudinal measurement models in evaluation research: Examining stability and change," Evaluation and Program Planning, Elsevier, vol. 19(4), pages 333-350, November.
    12. Fakhraddin Maroofi & Mohammad Nazaripour & Shahoo Maaznezhad, 2012. "Links Between Organizational Culture and Six Sigma Practices," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 2(4), pages 83-101, October.
    13. Karelaia, Natalia & Guillén, Laura, 2014. "Me, a woman and a leader: Positive social identity and identity conflict," Organizational Behavior and Human Decision Processes, Elsevier, vol. 125(2), pages 204-219.
    14. Francisco Liébana-Cabanillas & Nidhi Singh & Zoran Kalinic & Elena Carvajal-Trujillo, 2021. "Examining the determinants of continuance intention to use and the moderating effect of the gender and age of users of NFC mobile payments: a multi-analytical approach," Information Technology and Management, Springer, vol. 22(2), pages 133-161, June.
    15. Yoon, Junghyun & Lee, Hee Yong & Dinwoodie, John, 2015. "Competitiveness of container terminal operating companies in South Korea and the industry–university–government network," Transportation Research Part A: Policy and Practice, Elsevier, vol. 80(C), pages 1-14.
    16. Md. Mominur Rahman & Bilkis Akhter, 2021. "The impact of investment in human capital on bank performance: evidence from Bangladesh," Future Business Journal, Springer, vol. 7(1), pages 1-13, December.
    17. Usunier, Jean-Claude, 1998. "Oral pleasure and expatriate satisfaction: an empirical approach," International Business Review, Elsevier, vol. 7(1), pages 89-110, February.
    18. Abdul Kadar Muhammad Masum & Md Abul Kalam Azad & Loo-See Beh, 2015. "Determinants of Academics' Job Satisfaction: Empirical Evidence from Private Universities in Bangladesh," PLOS ONE, Public Library of Science, vol. 10(2), pages 1-15, February.
    19. Amolo Elvis Juma Amolo & Charles Mallans Rambo & Charles Misiko Wafula, 2024. "Hedging Derivatives and Performance of Renewable Energy Projects in Kenya," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 11(8), pages 619-630, August.
    20. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 1-14..

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:132:y:2011:i:2:p:197-213. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.