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Critical success factors for human resource outcomes in Kaizen events: An empirical study

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  • Farris, Jennifer A.
  • Van Aken, Eileen M.
  • Doolen, Toni L.
  • Worley, June

Abstract

Kaizen events are an increasingly common organizational improvement mechanism aimed at work area transformation and employee development. While many anecdotal design prescriptions exist, there is little empirical evidence of which input and process factors are most strongly related to Kaizen event outcomes in practice. This paper uses results from a field study of 51 events in six manufacturing organizations to identify the set of input and process factors that most strongly relate to the development of employee attitudinal outcomes and problem-solving capabilities in Kaizen events. These results are used to develop guidelines for organizations and identify directions for future work.

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  • Farris, Jennifer A. & Van Aken, Eileen M. & Doolen, Toni L. & Worley, June, 2009. "Critical success factors for human resource outcomes in Kaizen events: An empirical study," International Journal of Production Economics, Elsevier, vol. 117(1), pages 42-65, January.
    • Handle: RePEc:eee:proeco:v:117:y:2009:i:1:p:42-65
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    Cited by:

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    3. Zhang, Ying & Zhu, Jing & Xu, Nan & Duan, Sophia Xiaoxia & Huang, Xiaodi, 2021. "Optimal selection of expatriates for cross-border assignment to enhance manufacturing efficiency," International Journal of Production Economics, Elsevier, vol. 232(C).
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    7. Mariana SEHLEANU & Elena-Simona FLORE, 2019. "Continuous Improvement Through Kaizen Management System: A Case Study," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 25-36, November.
    8. Koufteros, Xenophon & Babbar, Sunil & Kaighobadi, Mehdi, 2009. "A paradigm for examining second-order factor models employing structural equation modeling," International Journal of Production Economics, Elsevier, vol. 120(2), pages 633-652, August.
    9. El Dardery Ola I.S. & Gomaa Ismail & Rayan Adel R. M. & Frendy & Khayat Ghada El & Sabry Sara H., 2023. "Using Fuzzy TOPSIS and Balanced Scorecard for Kaizen Evaluation," Business Systems Research, Sciendo, vol. 14(1), pages 112-130, September.
    10. Overboom, M.A. & de Haan, J.A.C. & Naus, A.J.A.M., 2010. "Measuring the degree of leanness in logistics service providers : Development of a measurement tool," Other publications TiSEM da9599f2-09ff-4038-9ae9-7, Tilburg University, School of Economics and Management.
    11. Yee, Rachel W.Y. & Yeung, Andy C.L. & Edwin Cheng, T.C., 2010. "An empirical study of employee loyalty, service quality and firm performance in the service industry," International Journal of Production Economics, Elsevier, vol. 124(1), pages 109-120, March.
    12. Hong, Paul & Jagani, Sandeep & Kim, Jinhwan & Youn, Sun Hee, 2019. "Managing sustainability orientation: An empirical investigation of manufacturing firms," International Journal of Production Economics, Elsevier, vol. 211(C), pages 71-81.
    13. Oloruntoba, Richard, 2010. "An analysis of the Cyclone Larry emergency relief chain: Some key success factors," International Journal of Production Economics, Elsevier, vol. 126(1), pages 85-101, July.
    14. Janine Sanders Jones & John R. Olson & Peter Southard, 2021. "Kaizen Events at the University of St. Thomas: Experiential Learning for Students," INFORMS Transactions on Education, INFORMS, vol. 21(3), pages 115-129, September.
    15. Secchi, Raffaele & Camuffo, Arnaldo, 2019. "Lean implementation failures: The role of organizational ambidexterity," International Journal of Production Economics, Elsevier, vol. 210(C), pages 145-154.
    16. Minh Nguyen Dat & Quyen Nguyen Thi Hanh, 2022. "Human resources quality improvement from the perspective of Kaizen practices," Management, Sciendo, vol. 26(1), pages 144-163, January.
    17. Amrik Sohal & Tharaka Vass & Tristan Vasquez & Greg J. Bamber & Timothy Bartram & Pauline Stanton, 2022. "Success factors for lean six sigma projects in healthcare," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 33(2), pages 215-240, June.
    18. Thanh-Lam Nguyen, 2019. "STEAM-ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam," Complexity, Hindawi, vol. 2019, pages 1-23, February.
    19. Fournier, Pierre-Luc & Chênevert, Denis & Jobin, Marie-Hélène, 2021. "The antecedents of physicians’ behavioral support for lean in healthcare: The mediating role of commitment to organizational change," International Journal of Production Economics, Elsevier, vol. 232(C).

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