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Improving distribution operations: Implementation of material handling systems

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  • Chakravorty, Satya S.

Abstract

Academic research has primarily focused on the technical factors of material handling systems, with little or no discussion of human factors. In order to improve the performance of distribution operations, we found that the implementation of material handling systems involves both human and technical factors. These human and technical factors interact over time and go through three somewhat overlapping transitional stages. In the first stage, both human and technical problems exist; however, human problems dominate, and require conflict management skills to resolve. In the second stage, human problems improve, but technical problems persist, requiring formal problem-solving methods to resolve. Finally, in the third stage, both human and technical problems improve. It is important to recognize these transitional stages because they must be effectively managed in order for the material handling functions to perform at the optimal level. Implications of this research, including directions for future research, are also provided.

Suggested Citation

  • Chakravorty, Satya S., 2009. "Improving distribution operations: Implementation of material handling systems," International Journal of Production Economics, Elsevier, vol. 122(1), pages 89-106, November.
    • Handle: RePEc:eee:proeco:v:122:y:2009:i:1:p:89-106
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    References listed on IDEAS

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    2. Dashti, Reza & Yousefi, Shaghayegh & Parsa Moghaddam, Mohsen, 2013. "Comprehensive efficiency evaluation model for electrical distribution system considering social and urban factors," Energy, Elsevier, vol. 60(C), pages 53-61.
    3. Dukic, Goran & Opetuk, Tihomir & Lerher, Tone, 2015. "A throughput model for a dual-tray Vertical Lift Module with a human order-picker," International Journal of Production Economics, Elsevier, vol. 170(PC), pages 874-881.
    4. Zhang, Yingfeng & Zhang, Geng & Du, Wei & Wang, Junqiang & Ali, Ebad & Sun, Shudong, 2015. "An optimization method for shopfloor material handling based on real-time and multi-source manufacturing data," International Journal of Production Economics, Elsevier, vol. 165(C), pages 282-292.
    5. Mahroof, Kamran, 2019. "A human-centric perspective exploring the readiness towards smart warehousing: The case of a large retail distribution warehouse," International Journal of Information Management, Elsevier, vol. 45(C), pages 176-190.

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