IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v64y2011i5p460-466.html
   My bibliography  Save this article

Social exchange: Empirical examination of form and focus

Author

Listed:
  • Tekleab, Amanuel G.
  • Chiaburu, Dan S.

Abstract

We investigate similarities and differences among prominent types of social exchange (psychological contract fulfillment, perceived organizational support, trust in the organization, leader-member exchange, and trust in the supervisor) and propose that two higher-order factors represent social exchanges with the organization and with the supervisor. We investigate their prediction of important employee work attitudes, citizenship behaviors, and performance. Based on data from 448 employees, empirical tests support the existence of organization- and supervisor-directed social exchanges. Tests using structural equation modeling support unique predictions of attitudinal and behavioral work outcomes.

Suggested Citation

  • Tekleab, Amanuel G. & Chiaburu, Dan S., 2011. "Social exchange: Empirical examination of form and focus," Journal of Business Research, Elsevier, vol. 64(5), pages 460-466, May.
    • Handle: RePEc:eee:jbrese:v:64:y:2011:i:5:p:460-466
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148-2963(10)00071-8
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Harrison, David A. & McLaughlin, Mary E. & Coalter, Terry M., 1996. "Context, Cognition, and Common Method Variance: Psychometric and Verbal Protocol Evidence," Organizational Behavior and Human Decision Processes, Elsevier, vol. 68(3), pages 246-261, December.
    2. Barksdale, Kevin & Werner, Jon M., 2001. "Managerial ratings of in-role behaviors, organizational citizenship behaviors, and overall performance: testing different models of their relationship," Journal of Business Research, Elsevier, vol. 51(2), pages 145-155, February.
    3. Aryee, Samuel & Zhen Xiong Chen, 2006. "Leader-member exchange in a Chinese context: Antecedents, the mediating role of psychological empowerment and outcomes," Journal of Business Research, Elsevier, vol. 59(7), pages 793-801, July.
    4. Valentine, Sean & Greller, Martin M. & Richtermeyer, Sandra B., 2006. "Employee job response as a function of ethical context and perceived organization support," Journal of Business Research, Elsevier, vol. 59(5), pages 582-588, May.
    5. Rupp, Deborah E. & Cropanzano, Russell, 2002. "The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 925-946, September.
    6. Susanna Lo & Samuel Aryee, 2003. "Psychological Contract Breach in a Chinese Context: An Integrative Approach," Journal of Management Studies, Wiley Blackwell, vol. 40(4), pages 1005-1020, June.
    7. DeConinck, James B., 2009. "The effect of leader-member exchange on turnover among retail buyers," Journal of Business Research, Elsevier, vol. 62(11), pages 1081-1086, November.
    8. Riggle, Robert J. & Edmondson, Diane R. & Hansen, John D., 2009. "A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research," Journal of Business Research, Elsevier, vol. 62(10), pages 1027-1030, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muhammad Sohaib & Jacob Mlynarski & Rui Wu, 2022. "Building Brand Equity: The Impact of Brand Experience, Brand Love, and Brand Engagement—A Case Study of Customers’ Perception of the Apple Brand in China," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
    2. Guzman, Felipe A. & Espejo, Alvaro, 2015. "Dispositional and situational differences in motives to engage in citizenship behavior," Journal of Business Research, Elsevier, vol. 68(2), pages 208-215.
    3. Sang Bong Lee & Shih-Hao Liu & Seung H. Kim, 2022. "Beyond the 2-Dimension Approach of Individualism–Collectivism: The 4-Dimension Approach of Individualism–Collectivism on Organizational Citizenship Behaviour," Vision, , vol. 26(2), pages 232-242, June.
    4. Tremblay, Michel & Simard, Gilles, 2018. "A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure," Journal of Business Research, Elsevier, vol. 92(C), pages 118-130.
    5. Pascal Paillé & Nicolas Raineri & Olivier Boiral, 2019. "Environmental Behavior On and Off the Job: A Configurational Approach," Journal of Business Ethics, Springer, vol. 158(1), pages 253-268, August.
    6. Dan S. Chiaburu & Subrata Chakrabarty & Jiexin Wang & Ning Li, 2015. "Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis," Management International Review, Springer, vol. 55(5), pages 707-736, October.
    7. Agnieszka Chidlow & Pervez N. Ghauri, 2014. "What incentives are being used by International Business Researchers in Their Surveys? A Review," William Davidson Institute Working Papers Series wp1086, William Davidson Institute at the University of Michigan.
    8. Alcover, Carlos-María & Chambel, Maria José & Estreder, Yolanda, 2020. "Monetary incentives, motivational orientation and affective commitment in contact centers. A multilevel mediation model," Journal of Economic Psychology, Elsevier, vol. 81(C).
    9. Kim, Seungmo & Oh, Taeyeon & Lee, Soonhwan & Andrew, Damon P.S., 2019. "Relationships between met-expectation and attitudinal outcomes of coaches in intercollegiate athletics," Sport Management Review, Elsevier, vol. 22(4), pages 477-490.
    10. Paillé, Pascal & Raineri, Nicolas, 2015. "Linking perceived corporate environmental policies and employees eco-initiatives: The influence of perceived organizational support and psychological contract breach," Journal of Business Research, Elsevier, vol. 68(11), pages 2404-2411.
    11. Azer Efendiev & Anna Gogoleva & Evgeniya Balabanova, 2014. "Social Exchange Concept As A Methodological Framework For Employment Relations Analysis," HSE Working papers WP BRP 18/MAN/2014, National Research University Higher School of Economics.
    12. Alvarez-Milán, Agarzelim & Felix, Reto & Rauschnabel, Philipp A. & Hinsch, Christian, 2018. "Strategic customer engagement marketing: A decision making framework," Journal of Business Research, Elsevier, vol. 92(C), pages 61-70.
    13. Thomas Rockstuhl & Robert Eisenberger & Lynn M. Shore & James N. Kurtessis & Michael T. Ford & Louis C. Buffardi & Salar Mesdaghinia, 2020. "Perceived organizational support (POS) across 54 nations: A cross-cultural meta-analysis of POS effects," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(6), pages 933-962, August.
    14. Eko Yi Liao & Chun Hui, 2021. "A resource-based perspective on leader-member exchange: An updated meta-analysis," Asia Pacific Journal of Management, Springer, vol. 38(1), pages 317-370, March.
    15. Ziya Ete & Olga Epitropaki & Qin Zhou & Les Graham, 2022. "Leader and Organizational Behavioral Integrity and Follower Behavioral Outcomes: The Role of Identification Processes," Journal of Business Ethics, Springer, vol. 176(4), pages 741-760, April.
    16. Saif-Ur-Rehman Khan & Mahwish Anjam & Mohammad Abu Faiz & Faisal Khan & Hashim Khan, 2020. "Probing the Effects of Transformational Leadership on Employees’ Job Satisfaction With Interaction of Organizational Learning Culture," SAGE Open, , vol. 10(2), pages 21582440209, June.
    17. Kim, Andrea & Moon, Jinhee & Shin, Jiseon, 2019. "Justice perceptions, perceived insider status, and gossip at work: A social exchange perspective," Journal of Business Research, Elsevier, vol. 97(C), pages 30-42.
    18. Yucel, Ilhami & McMillan, Amy & Richard, Orlando C., 2014. "Does CEO transformational leadership influence top executive normative commitment?," Journal of Business Research, Elsevier, vol. 67(6), pages 1170-1177.
    19. Gillani, Alvina & Kutaula, Smirti & Budhwar, Pawan S., 2021. "Psychological contract breach: Unraveling the dark side of business-to-business relationships," Journal of Business Research, Elsevier, vol. 134(C), pages 631-641.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. DeConinck, James B., 2010. "The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust," Journal of Business Research, Elsevier, vol. 63(12), pages 1349-1355, December.
    2. Lina Vyas & Francis Cheung & Hang-Yue Ngo & Kee-Lee Chou, 2022. "Family-Friendly Policies: Extrapolating A Pathway towards Better Work Attitudes and Work Behaviors in Hong Kong," IJERPH, MDPI, vol. 19(19), pages 1-18, October.
    3. Gross, Hellen P. & Ingerfurth, Stefan & Willems, Jurgen, 2021. "Employees as reputation advocates: Dimensions of employee job satisfaction explaining employees’ recommendation intention," Journal of Business Research, Elsevier, vol. 134(C), pages 405-413.
    4. Xu, Jun & Liu, Yongmei & Guo, Yi, 2014. "The role of subordinate emotional masking in leader–member exchange and outcomes: A two-sample investigation," Journal of Business Research, Elsevier, vol. 67(2), pages 100-107.
    5. Selvarajan, T.T. & Singh, Barjinder & Solansky, Stephanie, 2018. "Performance appraisal fairness, leader member exchange and motivation to improve performance: A study of US and Mexican employees," Journal of Business Research, Elsevier, vol. 85(C), pages 142-154.
    6. N. Soens & D. Buyens & M. S. Taylor, 2012. "Linking HR and Line Agents’ Implementation of High- Performance Work Systems to Intentions to Leave and Job Performance: A Social Exchange Perspective," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/785, Ghent University, Faculty of Economics and Business Administration.
    7. Hao Zhou & Xinyi Sheng & Yulin He & Xiaoye Qian, 2020. "Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model," IJERPH, MDPI, vol. 17(3), pages 1-13, February.
    8. Amar Fall & Fatéma Safy-Godineau & David Carassus, 2018. "Perceptions de justice organisationnelle dans les collectivités locales : quels impacts sur le bien-être psychologique au travail et sur l’intention de quitter des agents ?," Post-Print hal-02142237, HAL.
    9. Ferit ÖLÇER, 2015. "Mediating effect of job satisfaction in the relationship between psychological empowerment and job performance," Theoretical and Applied Economics, Asociatia Generala a Economistilor din Romania / Editura Economica, vol. 0(3(604), A), pages 111-136, Autumn.
    10. S. Hansen & Bradley Alge & Michael Brown & Christine Jackson & Benjamin Dunford, 2013. "Ethical Leadership: Assessing the Value of a Multifoci Social Exchange Perspective," Journal of Business Ethics, Springer, vol. 115(3), pages 435-449, July.
    11. Li Sun, 2019. "Perceived Organizational Support: A Literature Review," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(3), pages 155-175, December.
    12. Giles Hirst & Fred Walumbwa & Samuel Aryee & Ivan Butarbutar & Chin Jeffery Hui Chen, 2016. "A Multi-level Investigation of Authentic Leadership as an Antecedent of Helping Behavior," Journal of Business Ethics, Springer, vol. 139(3), pages 485-499, December.
    13. Tu Yidong & Lu Xinxin, 2013. "How Ethical Leadership Influence Employees’ Innovative Work Behavior: A Perspective of Intrinsic Motivation," Journal of Business Ethics, Springer, vol. 116(2), pages 441-455, August.
    14. Yu, Chuanpeng & Wang, Yue & Li, Tianchen & Lin, Chunpei, 2022. "Do top management teams’ expectations and support drive management innovation in small and medium-sized enterprises?," Journal of Business Research, Elsevier, vol. 142(C), pages 88-99.
    15. Wei Li & Weining Li & Veikko Seppänen & Timo Koivumäki, 2022. "How and when does perceived greenwashing affect employees' job performance? Evidence from China," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1722-1735, September.
    16. Hope, Ole-Kristian & Su, Xijiang, 2021. "Peer-level analyst transitions," Journal of Corporate Finance, Elsevier, vol. 70(C).
    17. Tae-Soo Ha & Kuk-Kyoung Moon, 2023. "Distributive Justice, Goal Clarity, and Organizational Citizenship Behavior: The Moderating Role of Transactional and Transformational Leadership," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    18. Yen-Ku Kuo & Tsung-Hsien Kuo & Chien-Ting Lin & Yung-Heng Lee & Bang-Lee Chang & Ying-Yueh Su & Li-An Ho, 2013. "A Study on Relationship among Organizational Trust, Organizational Justice and Organizational Spirituality," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    19. Nick Drydakis, 2019. "School‐Age Bullying, Workplace Bullying and Job Satisfaction: Experiences of LGB People in Britain," Manchester School, University of Manchester, vol. 87(4), pages 455-488, July.
    20. Jeremy D. Mackey & Charn P. McAllister & Katherine C. Alexander, 2021. "Insubordination: Validation of a Measure and an Examination of Insubordinate Responses to Unethical Supervisory Treatment," Journal of Business Ethics, Springer, vol. 168(4), pages 755-775, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:64:y:2011:i:5:p:460-466. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.