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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres

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  • Danielle D. van Jaarsveld
  • Yoshio Yanadori

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Suggested Citation

  • Danielle D. van Jaarsveld & Yoshio Yanadori, 2011. "Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres," British Journal of Industrial Relations, London School of Economics, vol. 49(Supplemen), pages 1-26, June.
    • Handle: RePEc:bla:brjirl:v:49:y:2011:i:s1:p:s1-s26
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    Cited by:

    1. Bolaji Saheed HAMZAT & Bashiru Akande BELLO & Adedayo Mathias OPELE, 2018. "Compensation, Employee Performance And Organization Performance In Guarantee Trust Bank (Gt Bank) Plc," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 8(4), pages 14-28, December.
    2. Daniel Nyberg & Graham Sewell, 2014. "Collaboration, Co-operation or Collusion? Contrasting Employee Responses to Managerial Control in Three Call Centres," British Journal of Industrial Relations, London School of Economics, vol. 52(2), pages 308-332, June.
    3. Xiangmin Liu & Danielle D. van Jaarsveld & Yoshio Yanadori, 2022. "Customer aggression, employee voice and quit rates: Evidence from the frontline service workforce," British Journal of Industrial Relations, London School of Economics, vol. 60(2), pages 348-370, June.

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