The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
Author
Abstract
Suggested Citation
DOI: 10.1177/001979390906200402
Download full text from publisher
References listed on IDEAS
- Jackson, Gregory & Deeg, Richard, 2006. "How Many Varieties of Capitalism? Comparing the Comparative Institutional Analyses of Capitalist Diversity," MPIfG Discussion Paper 06/2, Max Planck Institute for the Study of Societies.
- Michel Goyer, 2006. "Varieties of Institutional Investors and National Models of Capitalism: The Transformation of Corporate Governance in France and Germany," Politics & Society, , vol. 34(3), pages 399-430, September.
- Janet Walsh & Stephen Deery, 2006. "Refashioning Organizational Boundaries: Outsourcing Customer Service Work," Journal of Management Studies, Wiley Blackwell, vol. 43(3), pages 557-582, May.
- Tove Helland Hammer & Ariel Avgar, 2005. "The Impact of Unions on Job Satisfaction, Organizational Commitment, and Turnover," Journal of Labor Research, Transaction Publishers, vol. 26(2), pages 241-266, January.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Stefania Marino & Arjan Keizer, 2023. "Labour market regulation and the demand for migrant labour: A comparison of the adult social care sector in England and the Netherlands," European Journal of Industrial Relations, , vol. 29(2), pages 159-176, June.
- Hipp, Lena, 2020. "Feeling secure vs. being secure? Qualitative evidence on the relationship between labour market institutions and employees’ perceived job security from Germany and the U.S," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 15(4), pages 416-429.
- Krzywdzinski, Martin, 2017. "Accounting for Cross-Country Differences in Employee Involvement Practices: Comparative Case Studies in Germany, Brazil and China," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 55(2), pages 321-346.
- Werner Eichhorst, 2015.
"The Unexpected Appearance of a New German Model,"
British Journal of Industrial Relations, London School of Economics, vol. 53(1), pages 49-69, March.
- Eichhorst, Werner, 2012. "The Unexpected Appearance of a New German Model," IZA Discussion Papers 6625, Institute of Labor Economics (IZA).
- Xiangmin Liu & Danielle D. van Jaarsveld & Yoshio Yanadori, 2022. "Customer aggression, employee voice and quit rates: Evidence from the frontline service workforce," British Journal of Industrial Relations, London School of Economics, vol. 60(2), pages 348-370, June.
- Martin Krzywdzinski, 2017. "Accounting for Cross-Country Differences in Employee Involvement Practices: Comparative Case Studies in Germany, Brazil and China," British Journal of Industrial Relations, London School of Economics, vol. 55(2), pages 321-346, June.
- Nathalie Greenan & Ekaterina Kalugina & Mouhamadou Moustapha Niang, 2017. "Work Organisation and Workforce Vunerability to Non-Employment: Evidence from OECD’s Survey on Adult Skills (PIAAC) [Organisation du travail et vulnérabilité au non-emploi : une étude empirique à p," Working Papers hal-02162457, HAL.
- Rosemary Batt & Hiroatsu Nohara & Hyunji Kwon, 2010.
"Employer Strategies and Wages in New Service Activities: A Comparison of Co‐ordinated and Liberal Market Economies,"
British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 400-435, June.
- Rosemary Batt & Hiroatsu Nohara & Hyunji King'S College London Kwon, 2010. "Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies," Post-Print halshs-00484745, HAL.
- Saverio Minardi & Carla Hornberg & Paolo Barbieri & Heike Solga, 2023. "The link between computer use and job satisfaction: The mediating role of job tasks and task discretion," British Journal of Industrial Relations, London School of Economics, vol. 61(4), pages 796-831, December.
- Virginia Doellgast, 2010. "Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres," British Journal of Industrial Relations, London School of Economics, vol. 48(2), pages 375-399, June.
- Lisa Kaida, 2015. "Ethnic Variations in Immigrant Poverty Exit and Female Employment: The Missing Link," Demography, Springer;Population Association of America (PAA), vol. 52(2), pages 485-511, April.
- David Brady & Regina Baker & Ryan Finnigan, 2013. "When Unionization Disappears: State-Level Unionization and Working Poverty in the U.S," LIS Working papers 590, LIS Cross-National Data Center in Luxembourg.
- Sean O’Brady & Virginia Doellgast, 2021. "Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 60(3), pages 307-337, July.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Braun, Benjamin, 2016. "Gross, greed, and ETFs: The case for a microfounded political economy of the investment chain," economic sociology. perspectives and conversations, Max Planck Institute for the Study of Societies, vol. 17(3), pages 6-13.
- Daniel Haberly, 2014. "White Knights from the Gulf: Sovereign Wealth Fund Investment and the Evolution of German Industrial Finance," Economic Geography, Clark University, vol. 90(3), pages 293-320, July.
- Claude Dupuy & Stephanie Lavigne & Dalila Chenaf-Nicet, 2016. "Where Do “Impatient” Mutual Funds Invest? A Special Attraction for Large Proximate Markets and Companies with Strategic Investors," Post-Print hal-03897273, HAL.
- repec:ilr:articl:v:65:y:2012:i:2:p:263-285 is not listed on IDEAS
- Molefe Jonathan Maleka, 2018. "The Biographical and Human Resource Management Predictors of Union Membership Engagement of Low- and Middle-Income Workers," Journal of Economics and Behavioral Studies, AMH International, vol. 10(1), pages 207-216.
- Pierre Brochu & Louis-Philippe Morin, 2011. "Union Membership and Perceived Job Insecurity: 30 Years of Evidence from the American General social Survey," Working Papers 1106E, University of Ottawa, Department of Economics.
- Cohen, Solomon I., 2014. "Different institutional behavior in different economic systems: Theory and evidence on diverging systems worldwide," Economic Systems, Elsevier, vol. 38(2), pages 221-242.
- Rachael Gibson & Harald Bathelt, 2014. "Proximity relations and global knowledge flows: specialization and diffusion processes across capitalist varieties," Chapters, in: André Torre & Frédéric Wallet (ed.), Regional Development and Proximity Relations, chapter 9, pages 291-314, Edward Elgar Publishing.
- Castro Caldas, José & Neves, Vítor & Reis, José, 2011. "Why is economics so fragile?," Revue de la Régulation - Capitalisme, institutions, pouvoirs, Association Recherche et Régulation, vol. 9.
- Alexander Ebner, 2010. "Varieties of Capitalism and the Limits of Entrepreneurship Policy: Institutional Reform in Germany’s Coordinated Market Economy," Journal of Industry, Competition and Trade, Springer, vol. 10(3), pages 319-341, September.
- Gaofeng Xu & Jian Liu, 2023. "Institutional Diversity or Isomorphism? Research on the Evolution of Collective-Owned Construction Land Marketization Reform since the 1990s—The Case of Shunde and Wujiang, China," Land, MDPI, vol. 12(4), pages 1-18, March.
- Olle Frödin, 2015. "Researching Governance for Sustainable Development: Some Conceptual Clarifications," Journal of Developing Societies, , vol. 31(4), pages 447-466, December.
- Adegbite, Emmanuel & Amaeshi, Kenneth & Nakajima, Chizu, 2013. "Multiple influences on corporate governance practice in Nigeria: Agents, strategies and implications," International Business Review, Elsevier, vol. 22(3), pages 524-538.
- Engelbert Stockhammer & Joel Rabinovich & Niall Reddy, 2018. "Distribution, wealth and demand regimes in historical perspective," FMM Working Paper 14-2018, IMK at the Hans Boeckler Foundation, Macroeconomic Policy Institute.
- Pierre Brochu & Louis-Philippe Morin, 2012. "Union Membership and Perceived Job Insecurity: Thirty Years of Evidence from the American General Social Survey," ILR Review, Cornell University, ILR School, vol. 65(2), pages 263-285, April.
- Selin Dilli & Gerarda Westerhuis, 2018. "How institutions and gender differences in education shape entrepreneurial activity: a cross-national perspective," Small Business Economics, Springer, vol. 51(2), pages 371-392, August.
- Björn Becker & Laszlo Goerke & Yue Huang, 2024. "Trade Union Membership and Life Satisfaction," IAAEU Discussion Papers 202408, Institute of Labour Law and Industrial Relations in the European Union (IAAEU).
- Christian Grund & Andreas Schmitt, 2013.
"Works councils, wages and job satisfaction,"
Applied Economics, Taylor & Francis Journals, vol. 45(3), pages 299-310, January.
- Christian Grund & Andreas Schmitt, 2013. "Works councils, wages and job satisfaction," Applied Economics, Taylor & Francis Journals, vol. 45(3), pages 299-310, January.
- Christian Grund & Andreas Schmitt, 2011. "Works councils, wages and job satisfaction," Post-Print hal-00734527, HAL.
- Grund, Christian & Schmitt, Andreas, 2011. "Works Councils, Wages, and Job Satisfaction," IZA Discussion Papers 5464, Institute of Labor Economics (IZA).
- Michel Aglietta & Antoine Rebérioux, 2012.
"Financialisation and the Firm,"
Chapters, in: Michael Dietrich & Jackie Krafft (ed.), Handbook on the Economics and Theory of the Firm, chapter 23,
Edward Elgar Publishing.
- Michel Aglietta & Antoine Rebérioux, 2012. "Financialization and the Firm," Post-Print hal-01410713, HAL.
- Christos Triantopoulos, 2014. "Financial Structure, Income Inequality and Privatization of Risk in the EU," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 64(3), pages 49-72, July-Sept.
- Goerke, Laszlo & Huang, Yue, 2022.
"Job satisfaction and trade union membership in Germany,"
Labour Economics, Elsevier, vol. 78(C).
- Goerke, Laszlo & Huang, Yue, 2022. "Job Satisfaction and Trade Union Membership in Germany," IZA Discussion Papers 15459, Institute of Labor Economics (IZA).
- Goerke, Laszlo & Huang, Yue, 2022. "Job Satisfaction and Trade Union Membership in Germany," GLO Discussion Paper Series 1135, Global Labor Organization (GLO).
- Laszlo Goerke & Yue Huang, 2022. "Job Satisfaction and Trade Union Membership in Germany," CESifo Working Paper Series 9868, CESifo.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sae:ilrrev:v:62:y:2009:i:4:p:489-509. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: SAGE Publications (email available below). General contact details of provider: http://www.ilr.cornell.edu .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.