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Content
July 2014, Volume 6, Issue 3
- 96-117 Simulation Method to Improve Hospital Service Quality
by Shamsuddin Ahmed
April 2014, Volume 6, Issue 2
- 1-17 Inclusive Technology for Rural Development: Rural Call Centre in Orissa, India
by Sanjay Mohapatra & Neha Agarwal - 18-35 A Production Approach to Performance of Banks with Microfinance Operations
by Emilyn Cabanda & Eleanor C. Domingo - 36-50 Enterprise Resource Planning Systems in Healthcare: A Qualitative Review
by Elina Kontio & Heljä Lundgrén-Laine & Juha Kontio & Heikki Korvenranta & Sanna Salanterä - 51-69 Understanding Factors Affecting Mobile Services Adoption: Case of Thailand
by Tugrul U. Daim & Fahad Aldhaban & Jay Justice & Nuri Basoglu
January 2014, Volume 6, Issue 1
- 1-23 Using Social Networks Communication Platform for Promoting Student-Initiated Holistic Development Among Students
by Joseph Chi Ho So & Siu Yuen Lam - 24-36 Social Bookmarking Pedagogies in Higher Education: A Comparative Study
by Nashrawan Taha & Jamie Wood & Andrew Cox - 37-57 Cognitive Diagnosis of Students' Test Performance Based on Probability Inference
by Junjie Xu & Rong Chen - 58-72 Design for Business & Business for Design: An E-Learning Platform for Collaborative Innovation
by Dalia Gallico
October 2013, Volume 5, Issue 4
- 1-16 Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument
by Elina Varamäki & Erno Tornikoski & Sanna Joensuu & Kari Ristimäki & Andreu Blesa & Maria Ripolles - 17-31 A Renewed University Governance: Changes and Perspectives from the Italian Context
by Maria Vincenza Ciasullo & Giulia Monetta - 32-46 Decision Making, Dashboard Displays, and Human Performance in Service Systems
by Megan L. Moundalexis & Barin N. Nag - 47-62 Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning (ERP) System
by Francisco Chia Cua & Steve Reames - 63-71 Learning Enhancement or Headache: Faculty and E-Textbooks
by Arlene J. Nicholas & John K. Lewis - 72-92 Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision
by Aparna Gupta & Chaipat Lawsirirat
July 2013, Volume 5, Issue 3
- 1-18 Tools to Assist Meeting Planning
by Adriana S. Vivacqua & Marcos S. Ferreira & Jano M. de Souza - 19-34 Resource Acquisition from Set-Top-Boxes for Service Provision
by Joseph So Chi-ho & Po-choi Wong - 35-53 Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model
by Mokhtar Soltani & Sidi Mohamed Benslimane - 54-62 Cloud Service Platform: Hospital Information eXchange(HIX)
by Fang Zhiyuan & Wei Li - 63-84 PTBL: A Learning Model Based on PBL and TBL for Training Soft Skills Supported by 3D Virtual Pedagogical Platform(3DVPP)
by LieHuo Chen & Qiang Liu & XiaoGuang Sun
April 2013, Volume 5, Issue 2
- 1-16 A Framework to Enhance Business and Information Technology Alignment Through Incentive Policy
by Fernando Belfo - 17-29 Main Differentiating Issues in Aligning Information Systems with Business Performance
by Silvia C. Fernandes - 30-45 Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase
by Biswadip Ghosh & Tom Yoon & Janos Fustos - 46-64 Tracing Links Between Business Processes and Software Systems
by Lerina Aversano & Maria Tortorella - 65-79 Stakeholder Ontology and Mining for Improving Complex Services
by Jay Ramanathan & Rajiv Ramnath - 80-93 Putting the “Design” Back into Organizational Design: The Case of High Social Value-Creative Business Models
by Jonatan Jelen & Matthew Robb & Kaleem Kamboj
January 2013, Volume 5, Issue 1
- 1-16 Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach
by Nitesh Bharosa & Marijn Janssen & Satiesh Bajnath - 17-32 Comparing Hybrid Services in the United States and China
by Lawrence F. Cunningham & Clifford E. Young & Zuohao Hu - 33-67 Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework
by Aparna Gupta & Chaipat Lawsirirat - 68-81 A Service-Oriented Approach for the Optimal Product/Service Design Business Process
by Stelios Tsafarakis & Pavlos Delias & Nikolaos Matsatsinis - 82-92 Machine Learning Techniques Applied to Profile Mobile Banking Users in India
by M. Carr & V. Ravi & G. Sridharan Reddy & D. Veranna
October 2012, Volume 4, Issue 4
- 1-19 A Healthcare Project: Managing Knowledge through Electronic Medical Record -Empirical Cases
by Rocco Reina & Teresa Cetani & Assunta Lacroce & Marzia Ventura - 20-48 Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System
by Luisa Varriale & Paola Briganti & Rosaria La Peruta & Maria Ferrara - 49-61 Assessing and Managing Organizational Climate in Healthcare Organizations: An Intellectual Capital Based Perspective
by Daniela Carlucci & Giovanni Schiuma - 62-73 Innovative IC Framework in the Non-Profit Sector
by Maurizio Rija & Giovanni Bronzetti - 74-87 Managing Intellectual Capital in Non-Profit Elderly Care Organizations
by Virpi Sillanpää & Harri Laihonen
July 2012, Volume 4, Issue 3
- 1-28 The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations
by Sara Hejazi & Yair Levy - 29-39 Knowledge Management Processes: Storing, Searching and Sharing Knowledge in Practice
by Päivi Haapalainen & Kirsi Pusa - 40-51 Framing the Business Case for IT Purchases: Do I Use the Executive Sponsor’s Rationale or Do I Use Process Innovation?
by Francisco Chia Cua & Steve Reames - 52-60 Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations
by Chung-Chu Liu & Jason C.H. Chen - 61-70 Mark-Down Pricing: The Study of an Indian Fashion Retailer
by Saji K. Mathew & Pratap Chandra Biswal - 71-86 Development of a Faculty Work Load System: A Case Study in a Public University
by Chantana Chantrapornhchai
April 2012, Volume 4, Issue 2
- 1-18 Efficiency Measurement in: Branch Bank Service with Data Envelopment Analysis
by Qing Cao & Karyl B. Leggio & Marc J. Schniederjans - 19-32 An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website
by Qidong Cao & Xue Bai & Thomas E. Griffin - 33-47 Focus Group Technique to Study Customer Attitude Towards Online Travel Services in India
by Shveta Singh & Arpita Khare - 48-71 E-Personalization and Its Tactical and Beneficial Relationships to E-Tailing
by Alan D. Smith - 72-86 Prepayment Risk Modeling for Residential Mortgage Backed Securities: The Unique Indian Experience
by Gireesh Chandra Tripathi
January 2012, Volume 4, Issue 1
- 1-21 Identification, Specification, and Development of Web-Oriented Architectures
by Gunnar Thies & Gottfried Vossen - 22-39 An Efficient Information Services-Centric Framework for Commuter
by Wee Siong Ng & Justin Cheng & XianJun Wang & Sivakumar Viswanathan - 40-52 An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation
by Abdussalam Shibani & Robby Soetanto & Eshmaiel Ganjian & Amrit Sagoo & Nawal Gherbal - 53-66 Essential Computer Skills for College Students
by John Thompson & Mary Bellanca & Nicole Owens & George Lorenzo - 67-82 The Academic MIS Model Used in Higher Education to Resolve Typical Problems in Indonesia: A Case Study
by Veronica S. Moertini & Tety Yuliaty & Wisnu Rumono & Buddy S. Tjhia
October 2011, Volume 3, Issue 4
- 1-21 Modeling Control Flow in WS-BPEL with Chu Spaces
by Xutao Du & Chunxiao Xing & Lizhu Zhou & Ke Han - 22-38 Optimal Compensation for Hierarchical Web Services Compositions Under Restricted Visibility
by Debmalya Biswas & Krishnamurthy Vidyasankar - 39-53 Towards High Maturity in SaaS Applications Based on Virtualization: Methods and Case Study
by Shijun Liu & Yong Zhang & Xiangxu Meng - 54-72 Identifying Services in Procedural Programs for Migrating Legacy System to Service Oriented Architecture
by Masahide Nakamur & Hiroshi Igaki & Takahiro Kimura & Kenichi Matsumoto - 73-92 The Development of Parameters and Warning Algorithms for an Intersection Bus-Pedestrian Collision Warning System
by Chien-Yen Chang & Ting-Wei Chang
July 2011, Volume 3, Issue 3
- 1-26 Demand Analysis by Modeling Choice of Internet Access and IP Telephony
by Takeshi Kurosawa & Denis Bolduc & Moshe Ben-Akiva & Akiya Inoue & Ken Nishimatsu & Motoi Iwashita - 27-46 A Simulation Study to Derive the Optimal Cycle Length for Feeder Transit Services
by Shailesh Chandra & Chung-Wei Shen & Luca Quadrifoglio - 47-59 A Consumer Perception Research on the Subject of a New Technology in a Developing Dynamic Market: 3G Technology in Turkey
by Bünyamin Atici & Ugur Bati - 60-70 A Study of the Cascading Effects of Ambulance Diversion among Hospitals
by Abey Kuruvilla & Suraj M. Alexander & Xiaolin Li - 71-89 Effects of Adaptivity and Other External Variables on Mobile Service Adoption
by Ebru Polat & Nuri Basoglu & Tugrul Daim
April 2011, Volume 3, Issue 2
- 1-12 The Impact of Location-Aware Systems in Hospitals: A Tri-Core Perspective
by Lorraine S. Lee & Kirk D. Fiedler - 13-31 Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation
by Alexandre Ferreira Oliveira & Luiz A. Joia - 32-56 A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture
by Faramak Zandi & Madjid Tavana - 57-75 Service Platform Development: Comparison of Two E-Services Platforms
by Tugrul Daim & Marius Brand & Linda Lin - 76-85 Technology Adoption and Educational Change in Turkey
by Serhat Kurt
January 2011, Volume 3, Issue 1
- 1-20 Sustainability in Service Operations
by Frank Wolf & Bahaudin G. Mujtaba - 21-38 A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services
by Markku Tinnilä - 39-51 Service Management of Special Care Units: Lessons Learned in Manufacturing
by Gad Vitner & Shirly Bar-Lev & Erez Nadir & Michael Feldman & Shmuel Yurman - 52-64 The Influence of Travel Experience on Mature Travelers’ Quality of Life
by Yawei Wang & Francis A. McGuire & Bin Zhou
October 2010, Volume 2, Issue 4
- 1-21 Service Registry Design: An Information Service Approach
by Luís Ferreira Pires & Arjen van Oostrum & Fons Wijnhoven - 22-38 Operational Performance Analysis of a Public Hospital Laboratory
by Kamrul Ahsan & Abdullahil Azeem - 39-56 A Mashup Application to Support Complex Decision Making for Retail Consumers
by Steven Walczak & Deborah L. Kellogg & Dawn G. Gregg - 57-72 Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education
by María J. Martínez-Argüelles & José M. Castán & Angel A. Juan
July 2010, Volume 2, Issue 3
- 1-12 Predictive Models in Cybercrime Investigation: An Application of Data Mining Techniques
by A. S. N. Murthy & Vishnuprasad Nagadevara & Rahul De' - 13-27 Deploying New Perspectives of Network Organizations for Chronic Diseases’ Integrated Management
by Isabella Bonacci & Oscar Tamburis - 28-41 Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore
by Johan De Jager & Werner Soontiens - 42-52 Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions
by Zhongxian Wang & Ruiliang Yan & Qiyang Chen & Ruben Xing - 53-73 Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India
by Anand Parkash Bansal & Vishnuprasad Nagadevara
April 2010, Volume 2, Issue 2
- 1-18 Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness
by Roslin V. Hauck & Sherry M. B. Thatcher & Suzanne P. Weisband - 19-32 Implementation Success Model in Government Agencies: A Case of a Centralized Identification System at NASA
by Yair Levy & Theon L. Danet - 33-47 SERREA: A Semantic Management System for Retail Real Estate Agencies
by Ángel García-Crespo & Ricardo Colomo-Palacios & Juan Miguel Gómez-Berbís & Fernando Paniagua Martín - 48-69 Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value
by Marianna Sigala - 70-77 Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers
by Ahmad Khasawneh & Mohammad Bsoul & Ibrahim Obeidat & Iyad Al Azzam
January 2010, Volume 2, Issue 1
- 1-10 Predicting Ambulance Diverson
by Abey Kuruvilla & Suraj M. Alexander - 11-25 Hybrid Value Creation in the Sports Industry: The Case of a Mobile Sports Companion as IT-Supported Product-Service-Bundle
by Jan Marco Leimeister & Uta Knebel & Helmut Krcmar - 26-48 Connect Time Limits and Performance Measures in a Dial-Up Modem Pool System
by Paul F. Schikora & Michael R. Godfrey & Brian D. Neureuther - 49-70 ICT Usage by Greek Accountants
by Efstratios C. Emmanouilidis & Anastasios A. Economides - 71-93 Exploring the Adoption of Technology Driven Services in the Healthcare Industry
by Umit Topacan & A. Nuri Basoglu & Tugrul U. Daim
October 2009, Volume 1, Issue 4
- 1-14 Modeling and Analysis of Surgery Patient Identification Using RFID
by Byungho Jeong & Chen-Yang Cheng & Vittal Prabhu - 15-32 Effects of Online Service Providers for Nonprofits on Fundraising Markets: An Economic Analysis
by Yasin Ozcelik - 33-49 Perceived Risk for Multiple Services in the Consumer Buying Cycle
by Lawrence F. Cunningham & James Gerlach & Michael D. Harper & Deborah L. Kellogg - 50-60 Procurement Business Service Modeling in Service-Based Process Architecture of Equipping System
by Darko Galinec - 61-72 Developing Global Competitiveness in Healthcare: A Thai Healthcare Organization's Perspective
by William P. Wall
July 2009, Volume 1, Issue 3
- 1-31 Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References
by Jim Spohrer & Stephen K. Kwan - 32-44 Using Usage Control to Access XML Databases
by Lili Sun & Yan Li - 45-46 Creativity & Innovation: Imperatives for Global Business and Development
by Soo Kim - 47-64 Old and New Paradigms for IT Services Offshoring
by Paolo Popoli & Arturo Popoli - 65-82 Online Services Delivered by NTO Portals: A Cross-Country Examination
by Marco Papa & Marina Avgeri
April 2009, Volume 1, Issue 2
- 1-16 A Survey of Development Methods for Semantic Web Service Systems
by Terje Wahl & Guttorm Sindre - 17-35 A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications
by Claudio Pinhanez - 36-57 Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach
by Manuel Mora & Mahesh S. Raisinghani & Rory O’Connor & Ovsei Gelman - 58-68 Information Technology Service Management and Opportunities for Information Systems Curricula
by Sue Conger - 69-77 IT Service Departments Struggle to Adopt a Service-Oriented Philosophy
by Aileen Cater-Steel
January 2009, Volume 1, Issue 1
- 1-14 Comparative Analysis of International Education Systems
by John Wang & Jun Xia & Kimberly Hollister & Yawei Wang - 15-34 Adoption Factors of Mobile Services
by Banu Kargin & Nuri Basoglu & Tugrul Daim - 35-53 Customer Perceived Value of Travel and Tourism Web Sites
by Maria Lexhagen - 54-77 The Architecture of Service Systems as the Framework for the Definition of Service Science Scope
by Andrew Targowski - 78-92 The Grid as a Virtual Enterprise Enabler
by Bill Vassiliadis - 93-118 A Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE): A Case Study of User Satisfaction with IS and User-Perceived Value of IS
by Yair Levy & Kenneth E. Murphy & Stelios H. Zanakis