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Exploring the Adoption of Technology Driven Services in the Healthcare Industry

Author

Listed:
  • Umit Topacan

    (Bogazici University, Turkey)

  • A. Nuri Basoglu

    (Bogazici University, Turkey)

  • Tugrul U. Daim

    (Portland State University, USA)

Abstract

Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medical staff, administrative staff, and patients—of these systems cannot fully benefit from them unless they can use them comfortably. User behavior is affected by various factors relating to technology characteristics, user characteristics, social environment, and organizational environment. Our research evaluated the determinants of health information service adoption and analyzed the relationship between these determinants and the behavior of the user. Health information service adoption was found to be influenced by service characteristics, user characteristics, intermediary variables, facilitating conditions, and social factors.

Suggested Citation

  • Umit Topacan & A. Nuri Basoglu & Tugrul U. Daim, 2010. "Exploring the Adoption of Technology Driven Services in the Healthcare Industry," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 2(1), pages 71-93, January.
    • Handle: RePEc:igg:jisss0:v:2:y:2010:i:1:p:71-93
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    Cited by:

    1. Basoglu, Nuri & Ok, Ali Emre & Daim, Tugrul U., 2017. "What will it take to adopt smart glasses: A consumer choice based review?," Technology in Society, Elsevier, vol. 50(C), pages 50-56.
    2. Federico E. Contiggiani & Fernando Delbianco & Fernando Tohm'e, 2021. "A Graph-based Similarity Function for CBDT: Acquiring and Using New Information," Papers 2104.14268, arXiv.org.

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